12/05/2012 06:00 PMPosted by DaxxarriWhat is Blizzard doing to curtail bad behavior in their playerbase?
Harassment is a serious issue, and we've dedicated significant resources toward dealing with it. In fact, we have a large support team, and we've (comparatively) recently implemented faster tools to deal with harassment.
If you're experiencing harassment in-game, there are a few steps to take.
- Don't respond, or get involved in an argument. Stooping to using language that violates our policies simply opens yourself up to suspension, and doesn't accomplish anything. Seriously, don't do it.
- Use right-click Report on their name next to any lines of text that contain offensive language--the appropriate category should be Language.
- Use /ignore to close the lines of communication.
- If your harasser by-passes the /ignore feature and contacts you on an alternate character, immediately place that character on ignore, then open a support ticket to report Ongoing Harassment, and include that phrase, as well as the offending player's name, realm, the exact phrase that they used to harass you and that they by-passed the /ignore feature to do so. Please be detailed, our Support team works hard, but they aren't wizards. Mostly.
On the forums, just mouse-over the offending post, then click the 'downvote' hand, then select the 'Report' option.
You won't receive notification when another player receives any kind of disciplinary action due to our privacy policies, but rest assured that we like to make sure that everyone is on the same page regarding what constitutes acceptable conduct in-game.Also, as harsh as this is going to sound, some people need to buck up and get some thick skin. Yes, there is racism. Yes, there is sexism. That doesn't make it okay, but those jokes have been around since cavemen and will probably be around until we discover an alien species to hate more than ourselves... and the sexism will probably stay even then. Point being, it's there. Either deal with it, learn to laugh at the harmlessness of most of it, or just start using your /ignore list.
I must strongly disagree with this sentiment. Just letting it slide simply allows the in-game environment to become more toxic. We've provided the tools to allow each realm population to help shape its environment. It's important to use them, and use them consistently.
Dax, the few concerns I have with blizzard harassment policy, is that its purely reactive to certain situations, I get that a part of that is that a person like myself might not be as offended to a certain player trolling and carrying on as the next player.
Though it's damn good advice guys, do NOT get involved in the argument if someone is getting really abusive or hurtful, I've been pushed to that point once and I told myself, never, ever again would I let myself fall down the level of a troll :( it's not just the risk of getting yourself a suspension, you just don't want to lower yourself to the level of the harasser. You're a better person than that and you need to tell yourself so.
I am a bit concerned though regarding this mentality that a community needs to police itself, as I'm sure a lot of people realize, a lot of people including myself, often come to Moonguard as a place to unwind and chill out and talk to friends, and have a little fun, but sadly, especially out in Elwynn forest, there is a lot of blatant racism in the /general chat, and I report for language every single person that uses the n word, things seem to have quietened down a little for the time being.
If it was the case, that we knew at any time, that a Blizzard employee could be monitoring our communications, so people were inclined to behave with a bit more civility towards their fellow players, because they knew if they took things too far they MIGHT be in trouble, would that be something that would help reduce certain issues?