Ticket times?

90 Pandaren Priest
9730
Hello, I submitted a ticket a few days ago and it's still showing as 1 days, 10 hours estimated answer time. This time has not changed in a few days, what's going on?
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14 Blood Elf Priest
0
It's not a countdown timer.

Tickets are running close to 3 days now depending on the issue that the ticket is submitted for.

You're welcome to share your issue here though to get some advice if you want.
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100 Undead Death Knight
11370
The timer is the estimated response time, for anyone.
It is not a countdown timer for your ticket.
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