Stuck at "Updating Blizzard Update Agent"

90 Goblin Rogue
8610
I am Currently stuck at Updating Blizzard Update Agent.

Task manager Listed this several times
Agent.exe * 32

I have cleared the following folders
WoW/cache
WoW/Update
ProgramData/Battle.net

The Log Files

===========================
ProgramData\Battle.net\Agent\Logs
#-----------------------------------------------------------
# System started at 2012-12-12 01:44:55.8780
# system: GARAKITH
#-----------------------------------------------------------
01:44:55.8790 switcher argument[1]: '--locale=enUS'
01:44:55.8790 switcher argument[2]: '--switcherretail'
=====================================

====================================
ProgramData/Battle.net/Setup/wow_enus/Log/Setup-20121212-092740803.log
====================================
2012/12/12 09:27:40.804 - Blizzard Setup v1276 at 'D:\Games\World of Warcraft\World of Warcraft Launcher.exe' for wow_enus enUS reporting for duty!
2012/12/12 09:27:40.804 - Setup Complete!
2012/12/12 09:27:40.804 - Running as Admin.
2012/12/12 09:27:40.804 - Bootstrapper Stage: CHECK_PERMISSIONS
2012/12/12 09:27:40.805 - Bootstrapper Stage: CHECK_RUNNING_INSTANCE
2012/12/12 09:27:40.805 - Bootstrapper Stage: CHECK_ELEVATION
2012/12/12 09:27:40.805 - Bootstrapper Stage: UPDATE_BOOTSTRAPPER
2012/12/12 09:27:40.805 - Bootstrapper Stage: EXTRACT_AGENT
2012/12/12 09:27:40.805 - Agent needs to update. Extracting Agent.
2012/12/12 09:27:41.081 - Bootstrapper Stage: START_AGENT
2012/12/12 09:27:41.081 - Bootstrapper Stage: UPDATE_AGENT
=============================================

Is there anything else i can do.

I cannot locate the Repair tool ether
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Support Forum Agent
Garakan

The repair tool is located in the launcher's "Help" menu located in the top left corner. Are you able to get to it?
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Edited by Dankorii on 12/11/2012 6:09 PM PST
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90 Goblin Rogue
8610
I cannot Launch the Launcher it just comes up with the "Updating Blizzard Update Agent" window
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Support Forum Agent
Garakan

Go into your ProgramData/Battle.net/Agent folder. What Agent folders do you have there?
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90 Goblin Rogue
8610
Directory of C:\ProgramData\Battle.net
<DIR> Agent
<DIR> Setup

Directory of C:\ProgramData\Battle.net\Agent
<DIR> Agent.1040
Agent.dat
Agent.exe
ErrorReporter.exe
<DIR> Logs

Directory of C:\ProgramData\Battle.net\Setup
<DIR> wow_enus
Edited by Garakan on 12/11/2012 6:16 PM PST
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90 Blood Elf Paladin
5180
You have an old agent and possibly an old launcher.

If you do not have the current versions of Agent and the Blizzard Launcher mentioned in the previous post, you can download them from the following links:

Windows users http://dist.blizzard.com.edgesuite.net/standalone/tools/Win/Battle.net.zip

Mac users http://dist.blizzard.com.edgesuite.net/standalone/tools/Mac/Battle.net.zip

Here's what to do with the zip files linked above:

Windows XP users

1. Download and save the Battle.net.zip file to your Desktop
2. Extract the Battle.net.zip file to the Desktop
3. Open extracted Battle.net folder > open the Battle.net folder located inside of that one
4. Copy/paste the contents of the Agent folder into your Agent folder located at C:\Documents and Settings\All Users\Application Data\Battle.net\Agent
5. Copy/paste the contents of the Client folder into your Client folder located at C:\Documents and Settings\All Users\Application Data\Battle.net\Client

Windows Vista, 7, and 8 users

1. Download and save the Battle.net.zip file to your Desktop
2. Extract the Battle.net.zip file to the Desktop
3. Open extracted Battle.net folder > open the Battle.net folder located inside of that one
4. Copy/paste the contents of the Agent folder into your Agent folder located at C:\Documents and Settings\All Users\Application Data\Battle.net\Agent
5. Copy/paste the contents of the Client folder into your Client folder located at C:\ProgramData\Battle.net\Client

Mac users

1. Download and save the Battle.net.zip file to your Desktop
2. Extract the Battle.net.zip file to the Desktop
3. Open extracted Battle.net folder > open the Battle.net folder located inside of that one
4. Copy the Agent.1544 and Agent.app folders from the Agent folder into your Agent folder located at /Users/Shared/Battle.net/Agent
5. Copy the Blizzard Launcher.1949 and Blizzard Launcher.app folders located in the Client folder into your Client folder located at /Users/Shared/Battle.net/Client


Hope that helps your problem
Edited by Kershian on 12/11/2012 6:45 PM PST
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90 Goblin Rogue
8610
Hmm Where is the original Post of this if you don't mind me asking
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Support Forum Agent
Garakan

Here it is:

http://us.battle.net/wow/en/forum/topic/7383848421?page=3#53

There is another post a few posts down from that one with links to new versions of Agent and the Blizzard Launcher.
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90 Goblin Rogue
8610
It Creates a folder under C:\ProgramData\Battle.net\Client
called
Blizzard Launcher.1682

something isn't right here
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Support Forum Agent
Garakan

1682 is an old version of the Blizzard Launcher. It should be on 1949. Is 1682 the version that you got from the link in the post I linked you?
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90 Goblin Rogue
8610
No, I did as the link said and copied the files etc. then i ran the launcher and it created that file
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Support Forum Agent
Garakan

The link also included the newer 1949 version of the launcher. Delete the Blizzard Launcher.1682 folder and replace it with the Blizzard Launcher.1949 folder.
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90 Orc Hunter
3315
Dankorii, Could you possibly check out my post about error 2?
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90 Goblin Rogue
8610
Dankorii

I Deleted it,

Copied the files across and then Attempted to launch wow and it just recreated the folder and im back to where i started.
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90 Goblin Rogue
8610
None of My Blizzard Games are working now.
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Support Forum Agent
Garakan

OK, just go ahead and delete the ProgramData/Battle.net folder and try running one of your other Blizzard games instead. That might help the launcher update properly.
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I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
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90 Goblin Rogue
8610
i have done this several times.

Same result
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90 Goblin Rogue
8610
Is there any Keys or Settings i can change to Modify the version it loads so i can atleast repair the Installation and clear the files then re run the game to see if the issue was just bad game files
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Support Forum Agent
Garakan

Try this:

1. Delete the Battle.net folder located in the ProgramData folder.
2. Delete the Battle.net folder located in the Programdata/Blizzard Entertainment folder.
3. Navigate to the World of Warcraft folder and delete the WoW.tfil, WoW.mfil, WoW.pfil, and the Updates folder.
4. Navigate into the World of Warcraft/Data folder and delete the Cache folder

Try launching the game again and let me know what happens.
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85 Blood Elf Paladin
0
http://i.imgur.com/tI9oW.jpg

I just thought I would share some info with everyone today.
Last night I installed AVG PC tuneup, to do some Quick Registry cleanups, and to delete the dumb youtube download speed limiter that not many people know about.

anyways, It (avg tuneup) recommended me to defrag my disks..
and to turn off a few services such as

smart card services
secondary logon service
a few other services...

-----
diablo 3 and [wow] was on while I did all of this.
then I shut my computer off...
wake up today turn it on..
for world of warcraft and diablo 3.... i kept getting stuck [Look @ that picture]
i was like... wtf...
deleted some chache stuff ect...

then I went to upload that picture to imgur .com ... couldn't even upload the picture , i was like wtf...

apparently IF you disable/turn off the "Secondary logon" service
It disables a few main administration things, which most games/programs/websites Need to access...

I am not a high tech person, but I am just giving basic info that I have experienced.

---------------------
also other things it could be.
Blizzards website/server could be down.
Bad hard drive.
Loose hard drive cable.
Edited by Cöne on 1/4/2013 1:19 PM PST
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