I have been wondering this for quite a while, why does blizzard have so little contact with the community?
Do you have contempt for the community here, so you choose not to communicate as much as you have to? I noticed sometimes when you do choose to communicate, sometimes its through other outlets like twitter or reddit or elsewhere.
Another reason that comes to mind is, sometimes when i did see you talking here on the forums, some people twist their words. If it's a current hot button issue, if a blizz rep doesn't post exactly what people want to hear, they get even madder.