Because most of the time they do they are met with contempt and hatred from the ones who clearly think their ideas are better than the ones working for Blizzard.
Ohhh boo hoo, those poor poor developers and their 6 figure salaries that get to go to work everyday and design a video game but we should all have a pity party for them because they had to deal with a few trolls from time to time. My heart bleeds for them.
So, the amount of money someone makes auto-targets them as justified targets of abuse?
Do you know how much money the people, who you think are deserving of abuse, actually make? Does it matter? Are they less human and less deserving of decent treatment if they make more money? Do you really care?
I know...it is awful to expect to be treated with some decency and not accused of destroying the game on purpose, being a liar covering for the company, or wishing the devs/blues to die, etc., etc.
We want more communications from them, yet act like stupified children who have never been taught the most basic common decency, then wonder why they distance themselves.
You can't have it both ways.
Your post says far more about you than it does about them......sadly.