High Latency - Metrocast - New Hampshire

90 Worgen Druid
8500
Starting my own troubleshooting thread with COGENTCO and ATT packet loss / latency issues from this thread: http://us.battle.net/wow/en/forum/topic/7593741008

so here is my post again

Durotan / Ruin
Rochester, NH
Metrocast

Tracing route to 63.240.161.189 over a maximum of 30 hops
3 static-65-175-142-3.cpe.metrocast.net [65.175.142.3]
4 TBD-65-175-128-2.metrocast.net [65.175.128.2]
5 te0-6-0-5.ccr22.bos01.atlas.cogentco.com [38.122.127.9]
6 te0-7-0-29.ccr21.ord01.atlas.cogentco.com [154.54.6.22]
7 te0-6-0-7.ccr22.ord03.atlas.cogentco.com [154.54.25.66]
8 192.205.37.177
9 cr2.cgcil.ip.att.net [12.122.84.94]
10 gar2.clboh.ip.att.net [12.122.133.197]
11 12.122.251.22
12 63.240.130.214
13 * * * Computing statistics for 300 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0/ 100 = 0% |

3 14ms 0/ 100 = 0% 0/ 100 = 0% static-65-175-142-3.cpe.metrocast.net [65.175.142.3] 0/ 100 = 0% |
4 14ms 0/ 100 = 0% 0/ 100 = 0% TBD-65-175-128-2.metrocast.net [65.175.128.2] 0/ 100 = 0% |
5 13ms 0/ 100 = 0% 0/ 100 = 0% te0-6-0-5.ccr22.bos01.atlas.cogentco.com [38.122.127.9] 0/ 100 = 0% |
6 35ms 0/ 100 = 0% 0/ 100 = 0% te0-7-0-29.ccr21.ord01.atlas.cogentco.com [154.54.6.22] 0/ 100 = 0% |
7 34ms 0/ 100 = 0% 0/ 100 = 0% te0-6-0-7.ccr22.ord03.atlas.cogentco.com [154.54.25.66] 7/ 100 = 7% |
8 51ms 7/ 100 = 7% 0/ 100 = 0% 192.205.37.177 93/ 100 = 93% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.84.94] 0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% gar2.clboh.ip.att.net [12.122.133.197] 0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22 0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.214

Apears to be between COGENTCO and AT&T.
Edited by Stÿy on 1/18/2013 6:07 PM PST
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91 Undead Mage
6145
Having latency problems, called my isp and they said the packet loss location was on blizzard's end and a known problem with battle.net.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>tracert 63.240.161.189

Tracing route to 63.240.161.189 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 14 ms 13 ms 14 ms 98.142.64.1
3 15 ms 13 ms 24 ms static41-block97.intelleqcom.net [64.19.97.41]
4 23 ms 15 ms 16 ms way-dc-sw3-vlan185.intelleq.net [64.19.96.185]
5 16 ms 15 ms 15 ms te4-4.201.ccr01.okc01.atlas.cogentco.com [38.122
.24.1]
6 19 ms 19 ms 18 ms te4-1.ccr01.tul01.atlas.cogentco.com [154.54.42.
153]
7 22 ms 26 ms 23 ms te0-4-0-7.ccr22.mci01.atlas.cogentco.com [154.54
.80.110]
8 36 ms 37 ms 35 ms te0-1-0-2.ccr22.ord01.atlas.cogentco.com [154.54
.5.174]
9 37 ms 36 ms 36 ms te0-6-0-0.ccr22.ord03.atlas.cogentco.com [154.54
.29.22]
10 48 ms 50 ms 48 ms 192.205.37.177
11 56 ms 53 ms 54 ms cr2.cgcil.ip.att.net [12.122.84.94]
12 84 ms 49 ms 48 ms gar3.cgcil.ip.att.net [12.122.132.213]
13 52 ms 50 ms * 12.122.251.50
14 50 ms 50 ms 61 ms 63.240.130.210
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * *

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\user>pathping 63.240.161.189

Tracing route to 63.240.161.189 over a maximum of 30 hops

0 user-PC [192.168.1.6]
1 192.168.1.1
2 98.142.64.1
3 static41-block97.intelleqcom.net [64.19.97.41]
4 way-dc-sw3-vlan185.intelleq.net [64.19.96.185]
5 te4-4.201.ccr01.okc01.atlas.cogentco.com [38.122.24.1]
6 te4-1.ccr01.tul01.atlas.cogentco.com [154.54.42.153]
7 te0-4-0-7.ccr22.mci01.atlas.cogentco.com [154.54.80.110]
8 te0-1-0-2.ccr22.ord01.atlas.cogentco.com [154.54.5.174]
9 te0-6-0-0.ccr22.ord03.atlas.cogentco.com [154.54.29.22]
10 192.205.37.177
11 cr2.cgcil.ip.att.net [12.122.84.94]
12 gar3.cgcil.ip.att.net [12.122.132.213]
13 12.122.251.50
14 63.240.130.210
15 * * *
Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 user-PC [192.168.1.6]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 14ms 0/ 100 = 0% 0/ 100 = 0% 98.142.64.1
0/ 100 = 0% |
3 15ms 0/ 100 = 0% 0/ 100 = 0% static41-block97.intelleqcom.net [
64.19.97.41]
0/ 100 = 0% |
4 16ms 0/ 100 = 0% 0/ 100 = 0% way-dc-sw3-vlan185.intelleq.net [6
4.19.96.185]
0/ 100 = 0% |
5 68ms 0/ 100 = 0% 0/ 100 = 0% te4-4.201.ccr01.okc01.atlas.cogent
co.com [38.122.24.1]
0/ 100 = 0% |
6 65ms 0/ 100 = 0% 0/ 100 = 0% te4-1.ccr01.tul01.atlas.cogentco.c
om [154.54.42.153]
0/ 100 = 0% |
7 23ms 0/ 100 = 0% 0/ 100 = 0% te0-4-0-7.ccr22.mci01.atlas.cogent
co.com [154.54.80.110]
0/ 100 = 0% |
8 36ms 0/ 100 = 0% 0/ 100 = 0% te0-1-0-2.ccr22.ord01.atlas.cogent
co.com [154.54.5.174]
1/ 100 = 1% |
9 35ms 1/ 100 = 1% 0/ 100 = 0% te0-6-0-0.ccr22.ord03.atlas.cogent
co.com [154.54.29.22]
13/ 100 = 13% |
10 53ms 14/ 100 = 14% 0/ 100 = 0% 192.205.37.177
86/ 100 = 86% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.84.94
]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% gar3.cgcil.ip.att.net [12.122.132.
213]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.50
0/ 100 = 0% |
14 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.210

Trace complete.

C:\Users\user>pathping 63.240.161.189
Reply Quote
90 Pandaren Monk
6095
Your ISP is wrong. Stop listening to the tier 1 reps. Please.

The problem is with the internet backbone which you are being routed through. You have a choice now. Either wait for the backbone to be fixed, or ask your ISP to route you around it.

Its obvious the reps at your ISP you spoke to have no knowledge of what they are talking about.

called my isp and they said the packet loss location was on blizzard's end and a known problem with battle.net.


You cannot ping the battlenet servers. They are configured for various reasons only to allow certain traffic through.

Get back in touch with your ISP, ignore the front desk monkeys and get talking to tier 2 or 3.
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90 Worgen Warlock
4765
http://us.battle.net/wow/en/forum/topic/7789138888

We've gotten someone to see this thread if you guys want to hop on over here.
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