continuing here is only going to continue to aggivate you or worse.
the blues here arnt going to be able to change anything they cant over rule the GM's decisions
I still dont understand why in the response they said someone at my Play Location had to do this that doese not sound like a proper way to adress the issue especially since Arizza brings up a point maybe they were spoofing my location which i never thought of, i have to admit that was some good info on your reply but the rest of it sounds like you are blizzard employee of the month defending your company, and anyone with a buisness knows the customer is always right no matter how wrong they are, another peice of information also pointed out was that this is just a game. Sadly i pay to play this game which makes it a little more than just a game, Its just like with netflix or any other online monthly subscribtion, you pay for it every month and you expect when you have an issue it will be fixed. People who repond it is just a game must not pay for it, maybe thier mom or dad doese?
02/05/2013 10:43 AMPosted by ArizzaIt doesn't matter if your location was spoofed, they had your login info AND your authenticator.
Arizza and everyone else lets go ahead and through out the fact that my stuff is gone and aint comming back at least i got the charecter and a few items back okay im moving on from that but you mean to tell me ya'll are not upset about this comment:
As a side note, the character was deleted under your play location and not by us. So if you didnt delete it then someone from your play location did, that is why you have to pay for the gear back. We cant see who was on your account form your play location, so therefore the person from your play location sold the gear off from your play location. As this is from your play location it is your responsbility to pay back the gold gained for the gear.
And lets just go out on a limb here and say you didnt do it how do you feel?
02/05/2013 10:54 AMPosted by ScrapieArizza Other than the spoofing comment this is the only thing usefull i have gained from your posts, i must have offended you and i appologize to you as well, but i am a corporate operations manager with a national company and no customer no matter how much or little they pay for my services matters when it comes to resolving an issue they have, i guesse thats why we have been in buisness for 32 years. Maybe its because i feel that strongly about my customers that this issue bothers me, but it is never a bad way to conduct buisness by valuing your customers, especially ones that have done buisness with you for a long time. Also i would never accuse my customers of doing something they didnt do or at least feel them out to see what the real issue is.
02/05/2013 11:02 AMPosted by ScrapieSelenic Yes i did log onto the customer support page and view the ticket i also veiewed older tickets and was able to see a button where i could click to respond back on an issue, on this issue they marked it as resolved before i got a chance to decide if it was or not.
Leave out the extra fluff. Keep it simple and concise, to the point. They don't need your entire back story.
(Which, by the way, is true in any business situation where you are asking someone else for help. I get this all the time at work. I really don't need to know why you are canceling that measure you set up today. I just need to know that you want to cancel it. Those extra stories just make me suspicious like you feel you need to justify your actions by lying to me. Not to mention it will just take the whole process longer as I have to listen to your story for 10 minutes before I can actually do the work that would only take 2 minutes. All it does is slow down the entire queue of people I'm trying to help. If I need more information, I'll ask for it.
Sorry for the off topic rant. But it is really frustrating when you are trying to help someone and gets TONS of unneeded, unimportant, unrelated information.)
02/05/2013 11:16 AMPosted by ScrapieArizza i am pretty sure my wife is innocent if she did it she would tell me but i really dont think she did because we have separate accounts and passwords, at this point i have to say that comment got me laughing though, but i see the polices have changed i still think the response with them accusing someone in my household was a little odd, and i just started playing two weeks ago from this location with a 200 plus mile diffrence from the last location and i am pretty sure ip adresses have changed so i am sure they havent checked this out to the extent they should. I honestly belive if they look into this more they will find out it was from a diffrent location because a month or two before i stared playing again i recieved an email saying my account had been banned for some wierd reason. When i bought the authenticator over the phone with the rep who took my order they told me that getting hacked on wow was a pretty common thing, and since i have had my authenticator i have been hacked over the years even with having it on the account. I was watching football one day and my wife said i just saw you log on so yes it can happen.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.