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They are 2 seperate charges, but you can do them both via the transfer service at the same time. it will be 25 for the transfer and 30 for the faction change, for a total of 55$ + tax if applicable. You can start by clicking Shop on top of the webpage.
Support Forum Agent
I know this is a little old but it doesn't hurt to have the information available in case it is needed so let me cover a few things. :)
They are two different character services, but we have the option to initiate both at the same time that makes it a bit easier.
You simply need to visit the Character Transfer service option on your account.
Read the disclaimers and I'd also recommend reviewing the FAQs for both services.
Faction Change FAQ
Character Transfer FAQ
Continue through the payment option. If you have not yet created a Billing Profile for the method of payment that you are using, please do so. I'd also recommend doublechecking your account information to make sure it is up to date.
Complete the transaction and then wait. Most character services will complete within an hour, though it may take longer depending on the service traffic. You can check the History/Status page for your progress.
Once completed you'll be able to log in, select a new race and appearance. You'll also have the option to select a new name.
Please note that if the name of the character is taken on the destination realm your character will be flagged for a rename automatically. This flagging is only removed by selecting a new name and logging into the character so please do that before activating the faction change option. Otherwise, you may require assistance from a Game Master to remove that flagging and/or correct the name.
I hope that helps.
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