Blizzard restored GM to proper person...but that was all they did..that was not enough. I spoke to a Game Master to see if they could do a roll back and put all 370 members back in guild...they said that was not possible. I disagree..it is possible...but they chose not to do it probably as some sort of a Blizzard policy. That needs to be changed. We have some members who only log on a few times a month. They will not understand what happened. A list of all 370 members is still up on Wow-Heroes. Blizzard knows the guild member names. Some members we will never get back. Now we have to add each member back as they log on...very tedious and time consuming.
There needs to be more Blizzard can do. There is no reason that I can think of why they should not be able to help and do a complete guild restore. We know all the players names...all that needed to be done was to put their names back into the guild. That in itself should be a pretty simple task for Blizzard.
There should be more of a solution than simply Blizzard returning the power of Guild Master to the proper person. Also....it took many hours for Blizzard to even contact out GM. A guild being hacked is probably what I would consider a very big game emergency. I can not think of a bigger emergency in the game. There needs to be a way to contact Blizzard imediatly that by-passes a basic Ticket.
I have played WOW for 5 years ....I rarely have a complaint....but this is the most disappointed I have ever been with Blizzard in resolving a game issue.