Can not pass wow setup...

90 Human Warlock
4640
so im reinstalling wow and as soon as i allow it to run it says "Checking for updates" and it never freaking updates. it just stays there frozen. this isnt my first try to reinstall it.
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100 Dwarf Hunter
4485
dude same with me i need help
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Support Forum Agent
Nimfadora, there are a number of things that could be stopping the installation from proceeding. Please let us know how it goes.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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90 Human Warlock
4640
Velnark, I have updated and restarted my os, got a great line to my router, i have disabled ESET smart security, killed all of my background applications, and i dont have wow installed on my pc so i cant delete tools folder. I'm still having the same problem. and olbeasto ive read ur post as well... were on the same boat T_T
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100 Dwarf Hunter
4485
yes seriously wow im getting mad i have to go to school i have practice at six then school until 430 then i cant even play when i get a chance and i have games on monday and wensday so i only have a hour to play i would enjoy my playing time.
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90 Human Warlock
4640
ive been trying all of this since this freaking morning and nothing so far... im getting too dam pissd cuz we pay for the time...
Edited by Velnrak on 2/11/2013 4:40 PM PST
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Support Forum Agent
Can you boot into a Selective Startup, and list the Running Tasks and Services?

Hit the Windows key + R, and type:
msinfo32
Then hit Enter or Ok.

This will bring up System Information.

Click on the + sign next to Software Environments
Click on Running Tasks
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Then Paste everything into a reply.

Then click on Services
Click on one item on the right side
Click on Edit, and then Select All (Or hit Ctrl-A)
Click on Edit, and the Copy (Or hit Ctrl-C)

Paste everything into the post, select and highlight everything you just pasted, and hit the "pre" button (It says "Code Blocks" when you hover your mouse over it). That'll make the information much more readable.
________________________________________________
Monday - Friday, 8 am - 5 pm PST
Pelinti
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90 Human Warlock
4640
Actually Velnark i reinstalled adobe flash player 11 and its now working... thank you for ur time and expertise, if i run into anything else i'll let u know and olbeastlo try that out reinstall adobe flash
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100 Dwarf Hunter
4485
alg.exe Not Available 3588 8 Not Available Not Available 2/11/2013 6:46 PM Not Available Not Available Not Available
alotservice.exe c:\documents and settings\chandler\application data\alotservice\alotservice.exe 444 8 204800 1413120 2/11/2013 6:44 PM 1.2.2000.1 249.88 KB (255,880 bytes) 6/18/2012 6:51 PM
applemobiledeviceservice.exe c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe 668 8 204800 1413120 2/11/2013 6:44 PM 17.89.0.12 53.85 KB (55,144 bytes) 2/26/2012 11:15 PM
avastsvc.exe c:\program files\avast software\avast\avastsvc.exe 1636 8 204800 1413120 2/11/2013 6:44 PM 7.0.1466.549 43.76 KB (44,808 bytes) 10/15/2012 6:44 PM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2252 8 204800 1413120 2/11/2013 6:48 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2608 8 204800 1413120 2/11/2013 6:48 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 3720 8 204800 1413120 2/11/2013 6:48 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2856 8 204800 1413120 2/11/2013 6:48 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2340 8 204800 1413120 2/11/2013 6:48 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2192 8 204800 1413120 2/11/2013 7:24 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
chrome.exe c:\program files\google\chrome\application\chrome.exe 2196 6 204800 1413120 2/11/2013 7:27 PM 24.0.1312.57 1.19 MB (1,248,208 bytes) 5/22/2012 8:14 AM
csrss.exe Not Available 824 13 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
ctfmon.exe c:\windows\system32\ctfmon.exe 2120 8 204800 1413120 2/11/2013 6:46 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 15.00 KB (15,360 bytes) 8/20/2005 5:14 PM
dllhost.exe c:\windows\system32\dllhost.exe 3236 8 204800 1413120 2/11/2013 6:46 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 5.00 KB (5,120 bytes) 8/20/2005 5:13 PM
ehrecvr.exe c:\windows\ehome\ehrecvr.exe 1408 10 204800 1413120 2/11/2013 6:44 PM 5.1.2715.2773 (xpsp(wmbla).051011-0745) 232.00 KB (237,568 bytes) 8/20/2005 5:23 PM
ehsched.exe c:\windows\ehome\ehsched.exe 1444 8 204800 1413120 2/11/2013 6:44 PM 5.1.2710.2732 (xpsp(wmbla).050805-1239) 100.50 KB (102,912 bytes) 8/20/2005 5:23 PM
explorer.exe c:\windows\explorer.exe 3948 8 204800 1413120 2/11/2013 6:45 PM 6.00.2900.3156 (xpsp_sp2_gdr.070613-1234) 1,009.00 KB (1,033,216 bytes) 8/20/2005 5:13 PM
googleupdate.exe c:\program files\google\update\googleupdate.exe 252 6 204800 1413120 2/11/2013 6:44 PM 1.2.183.21 132.98 KB (136,176 bytes) 5/22/2012 8:14 AM
helpctr.exe c:\windows\pchealth\helpctr\binaries\helpctr.exe 1496 8 204800 1413120 2/11/2013 7:46 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 750.50 KB (768,512 bytes) 8/20/2005 5:24 PM
helpsvc.exe c:\windows\pchealth\helpctr\binaries\helpsvc.exe 2076 8 204800 1413120 2/11/2013 7:46 PM 5.1.2600.3720 (xpsp_sp2_gdr.100614-1755) 726.50 KB (743,936 bytes) 8/20/2005 5:24 PM
iaantmon.exe c:\program files\intel\intel matrix storage manager\iaantmon.exe 1204 8 204800 1413120 2/11/2013 6:44 PM 5.1.0.1022 84.12 KB (86,140 bytes) 8/21/2005 12:50 PM
ipodservice.exe c:\program files\ipod\bin\ipodservice.exe 3488 8 204800 1413120 2/11/2013 6:46 PM 10.6.0.40 802.35 KB (821,608 bytes) 3/6/2012 6:05 PM
ituneshelper.exe c:\program files\itunes\ituneshelper.exe 2668 8 204800 1413120 2/11/2013 6:46 PM 10.6.0.40 411.85 KB (421,736 bytes) 3/6/2012 6:05 PM
jqs.exe c:\program files\oracle\javafx 2.1 runtime\bin\jqs.exe 1332 4 1413120 1413120 2/11/2013 6:44 PM 10.5.1.255 157.91 KB (161,704 bytes) 7/5/2012 10:07 PM
lexbces.exe c:\windows\system32\lexbces.exe 1720 8 204800 1413120 2/11/2013 6:44 PM 9.41 304.00 KB (311,296 bytes) 1/13/2004 6:00 PM
lexpps.exe c:\windows\system32\lexpps.exe 1824 8 204800 1413120 2/11/2013 6:44 PM 9.41 170.50 KB (174,592 bytes) 1/13/2004 5:55 PM
lsass.exe c:\windows\system32\lsass.exe 908 9 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 13.00 KB (13,312 bytes) 8/20/2005 5:13 PM
mbamgui.exe c:\program files\malwarebytes' anti-malware\mbamgui.exe 3812 8 204800 1413120 2/11/2013 6:45 PM Not Available Not Available Not Available
mbamscheduler.exe c:\program files\malwarebytes' anti-malware\mbamscheduler.exe 2128 8 204800 1413120 2/11/2013 6:44 PM Not Available Not Available Not Available
mbamservice.exe c:\program files\malwarebytes' anti-malware\mbamservice.exe 2444 8 204800 1413120 2/11/2013 6:44 PM Not Available Not Available Not Available
mcrdsvc.exe Not Available 3060 8 Not Available Not Available 2/11/2013 6:45 PM Not Available Not Available Not Available
mdnsresponder.exe c:\program files\bonjour\mdnsresponder.exe 736 8 204800 1413120 2/11/2013 6:44 PM 3,0,0,10 381.35 KB (390,504 bytes) 8/31/2011 12:05 AM
photoshopelementsdeviceconnect.exe c:\program files\adobe\photoshop elements 3.0\photoshopelementsdeviceconnect.exe 2600 8 204800 1413120 2/11/2013 6:44 PM Not Available 116.00 KB (118,784 bytes) 10/4/2004 7:40 AM
photoshopelementsfileagent.exe c:\program files\adobe\photoshop elements 3.0\photoshopelementsfileagent.exe 600 8 204800 1413120 2/11/2013 6:44 PM Not Available 96.00 KB (98,304 bytes) 10/4/2004 8:47 AM
sascore.exe c:\program files\superantispyware\sascore.exe 536 8 204800 1413120 2/11/2013 6:44 PM 1, 0, 0, 1068 113.88 KB (116,608 bytes) 7/11/2012 2:54 PM
services.exe c:\windows\system32\services.exe 896 9 204800 1413120 2/11/2013 6:44 PM 5.1.2600.3520 (xpsp_sp2_gdr.090206-1233) 108.00 KB (110,592 bytes) 8/20/2005 5:14 PM
smss.exe c:\windows\system32\smss.exe 752 11 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 49.50 KB (50,688 bytes) 8/20/2005 5:14 PM
spoolsv.exe c:\windows\system32\spoolsv.exe 1748 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2696 (xpsp_sp2_gdr.050610-1519) 56.50 KB (57,856 bytes) 8/20/2005 5:14 PM
sqlservr.exe c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe 2476 8 204800 1413120 2/11/2013 6:44 PM 2000.080.0760.00 7.17 MB (7,520,337 bytes) 12/17/2002 7:26 PM
svchost.exe c:\windows\system32\svchost.exe 1072 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe Not Available 1148 8 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
svchost.exe c:\windows\system32\svchost.exe 1248 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe Not Available 1340 8 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
svchost.exe Not Available 1428 8 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
svchost.exe Not Available 1868 8 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
svchost.exe c:\windows\system32\svchost.exe 1664 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe c:\windows\system32\svchost.exe 1808 6 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe c:\windows\system32\svchost.exe 2496 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe c:\windows\system32\svchost.exe 2628 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
svchost.exe Not Available 2700 8 Not Available Not Available 2/11/2013 6:44 PM Not Available Not Available Not Available
svchost.exe c:\windows\system32\svchost.exe 2712 8 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 14.00 KB (14,336 bytes) 8/20/2005 5:14 PM
system Not Available 4 8 0 1413120 Not Available Not Available Not Available Not Available
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
toolbarupdaterservice.exe c:\program files\amazon browser bar\toolbarupdaterservice.exe 2940 8 204800 1413120 2/11/2013 6:44 PM Not Available 199.00 KB (203,776 bytes) 2/1/2012 11:11 AM
vcsw.exe c:\program files\common files\sony shared\vaio entertainment platform\vcsw\vcsw.exe 2984 8 204800 1413120 2/11/2013 6:44 PM 1.3.01.06130 264.00 KB (270,336 bytes) 8/21/2005 1:40 PM
vzcdbsvc.exe c:\program files\common files\sony shared\vaio entertainment platform\vzcdb\vzcdbsvc.exe 3024 8 204800 1413120 2/11/2013 6:44 PM 1.3.01.04220 164.00 KB (167,936 bytes) 8/21/2005 1:40 PM
vzfw.exe c:\program files\common files\sony shared\vaio entertainment platform\vzcdb\vzfw.exe 3308 8 204800 1413120 2/11/2013 6:45 PM 1.3.01.04220 132.00 KB (135,168 bytes) 8/21/2005 1:40 PM
winlogon.exe c:\windows\system32\winlogon.exe 852 13 204800 1413120 2/11/2013 6:44 PM 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) 490.50 KB (502,272 bytes) 8/20/2005 5:14 PM
wmiprvse.exe Not Available 2960 8 Not Available Not Available 2/11/2013 7:46 PM Not Available Not Available Not Available
world of warcraft setup.exe c:\documents and settings\all users\application data\battle.net\setup\wow_enus\world of warcraft setup.exe 2140 8 204800 1413120 2/11/2013 7:14 PM 1.1.0.0 1.76 MB (1,845,440 bytes) 8/29/2012 7:33 AM

.NET Runtime Optimization Service v2.0.50727_X86 clr_optimization_v2.0.50727_32 Stopped Manual Own Process c:\windows\microsoft.net\framework\v2.0.50727\mscorsvw.exe Ignore LocalSystem 0
ALOT Update Service AlotService Running Auto Own Process c:\documents and settings\chandler\application data\alotservice\alotservice.exe Normal LocalSystem 0
ASP.NET State Service aspnet_state Stopped Manual Own Process c:\windows\microsoft.net\framework\v2.0.50727\aspnet_state.exe Normal NT AUTHORITY\NetworkService 0
Adobe Active File Monitor AdobeActiveFileMonitor Running Auto Own Process c:\program files\adobe\photoshop elements 3.0\photoshopelementsfileagent.exe Normal LocalSystem 0
Alerter Alerter Stopped Disabled Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Apple Mobile Device Apple Mobile Device Running Auto Own Process "c:\program files\common files\apple\mobile device support\applemobiledeviceservice.exe" Normal LocalSystem 0
Application Layer Gateway Service ALG Running Manual Own Process c:\windows\system32\alg.exe Normal NT AUTHORITY\LocalService 0
Application Management AppMgmt Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Automatic Updates wuauserv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Background Intelligent Transfer Service BITS Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Bonjour Service Bonjour Service Running Auto Own Process "c:\program files\bonjour\mdnsresponder.exe" Normal LocalSystem 0
COM+ Event System EventSystem Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
COM+ System Application COMSysApp Running Manual Own Process c:\windows\system32\dllhost.exe /processid:{02d4b3f1-fd88-11d1-960d-00805fc79235} Normal LocalSystem 0
ClipBook ClipSrv Stopped Disabled Own Process c:\windows\system32\clipsrv.exe Normal LocalSystem 0
Computer Browser Browser Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Cryptographic Services CryptSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
DCOM Server Process Launcher DcomLaunch Running Auto Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
DHCP Client Dhcp Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
DNS Client Dnscache Running Auto Share Process c:\windows\system32\svchost.exe -k networkservice Normal NT AUTHORITY\NetworkService 0
Distributed Link Tracking Client TrkWks Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Distributed Transaction Coordinator MSDTC Stopped Manual Own Process c:\windows\system32\msdtc.exe Normal NT AUTHORITY\NetworkService 0
Error Reporting Service ERSvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Event Log Eventlog Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
Fast User Switching Compatibility FastUserSwitchingCompatibility Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Google Software Updater gusvc Stopped Auto Own Process "c:\program files\google\common\google updater\googleupdaterservice.exe" Ignore LocalSystem 0
Google Update Service (gupdate) gupdate Stopped Auto Own Process "c:\program files\google\update\googleupdate.exe" /svc Normal LocalSystem 0
Google Update Service (gupdatem) gupdatem Stopped Manual Own Process "c:\program files\google\update\googleupdate.exe" /medsvc Normal LocalSystem 0
HID Input Service HidServ Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
HP CUE DeviceDiscovery Service hpqddsvc Running Auto Share Process c:\windows\system32\svchost.exe -k hpdevmgmt Normal LocalSystem 0
HP Network Devices Support HPSLPSVC Running Auto Share Process c:\windows\system32\svchost.exe -k hpservice Normal LocalSystem 0
HTTP SSL HTTPFilter Stopped Manual Share Process c:\windows\system32\svchost.exe -k httpfilter Normal LocalSystem 0
Help and Support helpsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
IMAPI CD-Burning COM Service ImapiService Stopped Manual Own Process c:\windows\system32\imapi.exe Normal LocalSystem 0
IPSEC Services PolicyAgent Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Image Converter video recording monitor for VAIO Entertainment Image Converter video recording monitor for VAIO Entertainment Stopped Disabled Own Process c:\program files\sony\image converter 2\icvzmon.exe Normal LocalSystem 0
Indexing Service CiSvc Stopped Manual Share Process c:\windows\system32\cisvc.exe Normal LocalSystem 0
InstallDriver Table Manager IDriverT Stopped Manual Own Process "c:\program files\common files\installshield\driver\1050\intel 32\idrivert.exe" Ignore LocalSystem 0
Intel(R) Matrix Storage Event Monitor IAANTMon Running Auto Own Process c:\program files\intel\intel matrix storage manager\iaantmon.exe Ignore LocalSystem 0
Java Quick Starter JavaQuickStarterService Running Auto Own Process "c:\program files\oracle\javafx 2.1 runtime\bin\jqs.exe" -service -config "c:\program files\oracle\javafx 2.1 runtime\lib\deploy\jqs\jqs.conf" Normal LocalSystem 0
LexBce Server LexBceS Running Auto Own Process c:\windows\system32\lexbces.exe Normal LocalSystem 0
Logical Disk Manager dmserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Logical Disk Manager Administrative Service dmadmin Stopped Manual Share Process c:\windows\system32\dmadmin.exe /com Normal LocalSystem 0
MBAMScheduler MBAMScheduler Running Auto Own Process "c:\program files\malwarebytes' anti-malware\mbamscheduler.exe" Normal LocalSystem 0
MBAMService MBAMService Running Auto Own Process "c:\program files\malwarebytes' anti-malware\mbamservice.exe" Normal LocalSystem 0
MHN MHN Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
MS Software Shadow Copy Provider SwPrv Stopped Manual Own Process c:\windows\system32\dllhost.exe /processid:{7cc137aa-79e4-4a2c-b932-5d455fca3110} Ignore LocalSystem 0
MSCSPTISRV MSCSPTISRV Stopped Disabled Own Process "c:\program files\common files\sony shared\avlib\mscsptisrv.exe" Normal LocalSystem 0
MSSQL$VAIO_VEDB MSSQL$VAIO_VEDB Running Auto Own Process c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlservr.exe -svaio_vedb Normal LocalSystem 0
MSSQLServerADHelper MSSQLServerADHelper Stopped Manual Own Process c:\program files\microsoft sql server\80\tools\binn\sqladhlp.exe Normal LocalSystem 0
Media Center Extender Service McrdSvc Running Auto Own Process c:\windows\ehome\mcrdsvc.exe Normal NT AUTHORITY\LocalService 0
Media Center Receiver Service ehRecvr Running Auto Own Process c:\windows\ehome\ehrecvr.exe Ignore LocalSystem 0
Media Center Scheduler Service ehSched Running Auto Own Process c:\windows\ehome\ehsched.exe Normal LocalSystem 0
Messenger Messenger Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
NT LM Security Support Provider NtLmSsp Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Net Driver HPZ12 Net Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0
Net Logon Netlogon Stopped Manual Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Net.Tcp Port Sharing Service NetTcpPortSharing Stopped Disabled Share Process "c:\windows\microsoft.net\framework\v3.0\windows communication foundation\smsvchost.exe" Normal NT AUTHORITY\LocalService 0
NetMeeting Remote Desktop Sharing mnmsrvc Stopped Manual Own Process c:\windows\system32\mnmsrvc.exe Normal LocalSystem 0
Network Connections Netman Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network DDE NetDDE Stopped Disabled Share Process c:\windows\system32\netdde.exe Normal LocalSystem 0
Network DDE DSDM NetDDEdsdm Stopped Disabled Share Process c:\windows\system32\netdde.exe Normal LocalSystem 0
Network Location Awareness (NLA) Nla Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Network Provisioning Service xmlprov Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Office Source Engine ose Stopped Manual Own Process "c:\program files\common files\microsoft shared\source engine\ose.exe" Normal LocalSystem 0
PACSPTISVR PACSPTISVR Stopped Disabled Own Process "c:\program files\common files\sony shared\avlib\pacsptisvr.exe" Normal LocalSystem 0
Performance Logs and Alerts SysmonLog Stopped Manual Own Process c:\windows\system32\smlogsvc.exe Normal NT Authority\NetworkService 0
Pervasive.SQL Workgroup Engine Pervasive.SQL Workgroup Engine Stopped Disabled Own Process c:\windows\system32\srvany.exe Ignore LocalSystem 0
Photoshop Elements Device Connect PhotoshopElementsDeviceConnect Running Auto Own Process c:\program files\adobe\photoshop elements 3.0\photoshopelementsdeviceconnect.exe Normal LocalSystem 0
Plug and Play PlugPlay Running Auto Share Process c:\windows\system32\services.exe Normal LocalSystem 0
Pml Driver HPZ12 Pml Driver HPZ12 Running Auto Own Process c:\windows\system32\svchost.exe -k hpz12 Normal NT AUTHORITY\LocalService 0
Portable Media Serial Number Service WmdmPmSN Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Print Spooler Spooler Running Auto Own Process c:\windows\system32\spoolsv.exe Normal LocalSystem 0
Protected Storage ProtectedStorage Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
QoS RSVP RSVP Stopped Manual Own Process c:\windows\system32\rsvp.exe Normal LocalSystem 0
Remote Access Auto Connection Manager RasAuto Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Remote Access Connection Manager RasMan Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Remote Desktop Help Session Manager RDSessMgr Stopped Manual Own Process c:\windows\system32\sessmgr.exe Normal LocalSystem 0
Remote Packet Capture Protocol v.0 (experimental) rpcapd Stopped Manual Own Process "c:\program files\winpcap\rpcapd.exe" -d -f "c:\program files\winpcap\rpcapd.ini" Normal LocalSystem 0
Remote Procedure Call (RPC) RpcSs Running Auto Own Process c:\windows\system32\svchost -k rpcss Normal NT AUTHORITY\NetworkService 0
Remote Procedure Call (RPC) Locator RpcLocator Stopped Manual Own Process c:\windows\system32\locator.exe Normal NT AUTHORITY\NetworkService 0
Remote Registry RemoteRegistry Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Removable Storage NtmsSvc Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Routing and Remote Access RemoteAccess Stopped Disabled Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
SAS Core Service !SASCORE Running Auto Own Process "c:\program files\superantispyware\sascore.exe" Normal LocalSystem 0
SQLAgent$VAIO_VEDB SQLAgent$VAIO_VEDB Stopped Manual Own Process c:\program files\microsoft sql server\mssql$vaio_vedb\binn\sqlagent.exe -i vaio_vedb Normal LocalSystem 0
SSDP Discovery Service SSDPSRV Running Auto Own Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Secondary Logon seclogon Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Security Accounts Manager SamSs Running Auto Share Process c:\windows\system32\lsass.exe Normal LocalSystem 0
Security Center wscsvc Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Server lanmanserver Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Shell Hardware Detection ShellHWDetection Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Smart Card SCardSvr Stopped Manual Share Process c:\windows\system32\scardsvr.exe Ignore NT AUTHORITY\LocalService 0
SonicStage SCSI Service SSScsiSV Stopped Manual Own Process c:\program files\common files\sony shared\avlib\ssscsisv.exe Normal LocalSystem 0
SonicStageMonitoring SonicStageMonitoring Stopped Disabled Own Process c:\program files\common files\sony shared\wmplugin\sonicstagemonitoring.exe Normal LocalSystem 0
Sony SPTI Service SPTISRV Stopped Manual Own Process "c:\program files\common files\sony shared\avlib\sptisrv.exe" Normal LocalSystem 0
Sony TV Tuner Controller Sony TV Tuner Controller Stopped Disabled Own Process c:\program files\sony\sony tv tuner library\halsv.exe Normal LocalSystem 0
Sony TV Tuner Manager Sony TV Tuner Manager Stopped Disabled Own Process c:\program files\sony\sony tv tuner library\rm_sv.exe Normal LocalSystem 0
Sony TVTA Manager Sony TVTA Manager Stopped Disabled Own Process c:\program files\sony\sony tv tuner library\smceman.exe Normal LocalSystem 0
System Event Notification SENS Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
System Restore Service srservice Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
TCP/IP NetBIOS Helper LmHosts Running Auto Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Task Scheduler Schedule Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Telephony TapiSrv Running Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Telnet TlntSvr Stopped Disabled Own Process c:\windows\system32\tlntsvr.exe Normal LocalSystem 0
Terminal Services TermService Running Manual Share Process c:\windows\system32\svchost -k dcomlaunch Normal LocalSystem 0
Themes Themes Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Uninterruptible Power Supply UPS Stopped Manual Own Process c:\windows\system32\ups.exe Normal NT AUTHORITY\LocalService 0
Universal Plug and Play Device Host upnphost Stopped Manual Share Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Updater Service for AMZN Updater Service for AMZN Running Auto Own Process c:\program files\amazon browser bar\toolbarupdaterservice.exe Ignore LocalSystem 0
VAIO Entertainment Database Service VzCdbSvc Running Auto Own Process "c:\program files\common files\sony shared\vaio entertainment platform\vzcdb\vzcdbsvc.exe" Normal LocalSystem 0
VAIO Entertainment File Import Service VzFw Running Auto Own Process c:\program files\common files\sony shared\vaio entertainment platform\vzcdb\vzfw.exe Normal LocalSystem 0
VAIO Entertainment TV Device Arbitration Service VAIO Entertainment TV Device Arbitration Service Stopped Disabled Own Process "c:\program files\common files\sony shared\vaio entertainment platform\vzcs\vzhardwareresourcemanager\vzhardwareresourcemanager.exe" Normal LocalSystem 0
VAIO Entertainment UPnP Client Adapter Vcsw Running Manual Own Process c:\program files\common files\sony shared\vaio entertainment platform\vcsw\vcsw.exe -runbyscm Normal LocalSystem 0
VAIO Event Service VAIO Event Service Stopped Disabled Own Process c:\program files\sony\vaio event service\vesmgr.exe Normal LocalSystem 0
VAIO Media Gateway Server VAIOMediaPlatform-Mobile-Gateway Stopped Manual Share Process "c:\program files\sony\vaio media integrated server\platform\vmgateway.exe" /service=vaiomediaplatform-mobile-gateway /regroot="software\sony corporation\vaio media platform\2.0" /regext="\addons\packages\mobile\gateway" /displayname="vaio media gateway server" Normal LocalSystem 0
VAIO Media Integrated Server VAIOMediaPlatform-IntegratedServer-AppServer Stopped Manual Own Process c:\program files\sony\vaio media integrated server\vmisrv.exe Normal LocalSystem 0
VAIO Media Integrated Server (HTTP) VAIOMediaPlatform-IntegratedServer-HTTP Stopped Manual Share Process "c:\program files\sony\vaio media integrated server\platform\sv_httpd.exe" /service=vaiomediaplatform-integratedserver-http /regroot="software\sony corporation\vaio media platform\2.0" /regext="applications\integratedserver\http" Normal LocalSystem 0
VAIO Media Integrated Server (UPnP) VAIOMediaPlatform-IntegratedServer-UPnP Stopped Manual Own Process c:\program files\sony\vaio media integrated server\platform\upnpframework.exe Normal LocalSystem 0
Volume Shadow Copy VSS Stopped Manual Own Process c:\windows\system32\vssvc.exe Normal LocalSystem 0
WMI Performance Adapter WmiApSrv Stopped Manual Own Process c:\windows\system32\wbem\wmiapsrv.exe Normal LocalSystem 0
WUSB54Gv42SVC WUSB54Gv42SVC Stopped Disabled Own Process "c:\program files\linksys wireless-g usb wireless network monitor\wlservice.exe" "wusb54gv42.exe" Normal LocalSystem 0
WebClient WebClient Running Auto Own Process c:\windows\system32\svchost.exe -k localservice Normal NT AUTHORITY\LocalService 0
Windows Audio AudioSrv Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows CardSpace idsvc Stopped Manual Share Process "c:\windows\microsoft.net\framework\v3.0\windows communication foundation\infocard.exe" Normal LocalSystem 0
Windows Firewall/Internet Connection Sharing (ICS) SharedAccess Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows Image Acquisition (WIA) stisvc Running Auto Share Process c:\windows\system32\svchost.exe -k imgsvc Normal LocalSystem 0
Windows Installer MSIServer Stopped Manual Share Process c:\windows\system32\msiexec.exe /v Normal LocalSystem 0
Windows Management Instrumentation winmgmt Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Ignore LocalSystem 0
Windows Management Instrumentation Driver Extensions Wmi Stopped Manual Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows Media Connect (WMC) WmcCds Stopped Manual Own Process c:\program files\windows media connect\mswmccds.exe Normal NT AUTHORITY\NetworkService 0
Windows Media Connect (WMC) Helper WmcCdsLs Stopped Manual Own Process c:\program files\windows media connect\mswmcls.exe Normal LocalSystem 0
Windows Presentation Foundation Font Cache 3.0.0.0 FontCache3.0.0.0 Stopped Manual Own Process c:\windows\microsoft.net\framework\v3.0\wpf\presentationfontcache.exe Normal NT AUTHORITY\LocalService 0
Windows Time W32Time Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Windows User Mode Driver Framework UMWdf Stopped Manual Own Process c:\windows\system32\wdfmgr.exe Normal NT AUTHORITY\LocalService 0
Wireless Zero Configuration WZCSVC Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
Workstation lanmanworkstation Running Auto Share Process c:\windows\system32\svchost.exe -k netsvcs Normal LocalSystem 0
avast! Antivirus avast! Antivirus Running Auto Share Process "c:\program files\avast software\avast\avastsvc.exe" Normal LocalSystem 0
hpqcxs08 hpqcxs08 Running Manual Share Process c:\windows\system32\svchost.exe -k hpdevmgmt Normal LocalSystem 0
iPod Service iPod Service Running Manual Own Process "c:\program files\ipod\bin\ipodservice.exe" Normal LocalSystem 0
Edited by Velnrak on 2/11/2013 5:00 PM PST
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Support Forum Agent
02/11/2013 04:46 PMPosted by Nimfadora
Actually Velnark i reinstalled adobe flash player 11 and its now working... thank you for ur time and expertise, if i run into anything else i'll let u know and olbeastlo try that out reinstall adobe flash

Awesome, Nimfadora, that's Step 4 from the Advanced Troubleshooting section of Blizzard Update Agent Troubleshooting.

Olbeastlo, can you uninstall Avast just for now, as a test? Avast has this uninstall utility. Then try out WoW, and reinstall Avast afterwards.
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Pelinti
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100 Dwarf Hunter
4485
i just updated my adobe didnt work dang man
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100 Dwarf Hunter
4485
delete the avastsvc.exe on the task manager
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Support Forum Agent
Did you run Avast's uninstall utility?

http://www.avast.com/uninstall-utility
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Pelinti
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100 Dwarf Hunter
4485
okay one sec
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100 Dwarf Hunter
4485
okay so i cant go into safe mode it turns off and everything and woulnt go into safe mode ? its not asking to go in it or anything ?
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Support Forum Agent
Were you hitting the F8 key when your computer is starting up?
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Pelinti
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100 Dwarf Hunter
4485
nno
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Support Forum Agent
Try holding down the F8 key, like this: http://youtu.be/-SBqePnqz8M
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Pelinti
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100 Dwarf Hunter
4485
Wow now my computer is responding what happens if I turn it off dude If I get a virus omg so nervous how do I reinstall ?
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Support Forum Agent
Try out WoW now.

Can you download Avast again afterwards? http://www.avast.com/free-antivirus-download

Microsoft Security Essentials is also good: http://windows.microsoft.com/en-US/windows/security-essentials-download
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