High Latency With COMCAST

100 Undead Priest
3965
I am having some issues with my latency. Its has been consistently high lately. After checking out blizzards support page: https://us.battle.net/support/en/article/performing-a-traceroute#addresses and running a tracert I came up with some odd tracert data (according to Blizz support page) and I don't understand what the problem is! I need help locating the problem and fixing it.

Tracing route to 12.129.209.68 over a maximum of 30 hops

1 2 ms 2 ms 1 ms 10.0.0.1
2 1442 ms 35 ms 30 ms c-69-143-72-1.hsd1.md.comcast.net [69.143.72.1]
3 1773 ms 188 ms 16 ms xe-0-2-0-32767-sur01.parkville.md.bad.comcast.net [68.85.112.69]
4 877 ms 11 ms 12 ms xe-2-1-0-0-ar04.whitemarsh.md.bad.comcast.net [68.85.115.25]
5 575 ms 19 ms 19 ms pos-2-13-0-0-cr01.newyork.ny.ibone.comcast.net [68.86.94.177]
6 1730 ms 20 ms 3284 ms pos-0-3-0-0-pe01.111eighthave.ny.ibone.comcast.net [68.86.85.18]
7 24 ms 19 ms 18 ms 192.205.37.33
8 592 ms 89 ms 87 ms cr1.n54ny.ip.att.net [12.122.131.86]
9 85 ms 86 ms 87 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 91 ms 96 ms 86 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 90 ms 84 ms 88 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 89 ms 87 ms 88 ms cr1.slkut.ip.att.net [12.122.30.25]
13 86 ms 86 ms 90 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 82 ms 84 ms 80 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 84 ms 83 ms 83 ms 12-122-254-238.attens.net [12.122.254.238]
16 84 ms 86 ms 83 ms mdf001c7613r0002.lax1.attens.net [206.16.68.54]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21
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- Technical Support
100 Human Priest
12980
You need to call Comcast and email them your Tracert - you could mail your signal faster then they are sending it.
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100 Undead Priest
3965
Okay will do.. so you are saying the problem is that their signal is extremely slow?
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- Technical Support
100 Human Priest
12980
3284ms is 3.3 seconds that should be more like 32ms for a local ISP like Comcast.
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- Technical Support
100 Human Priest
12980
You could try a power cycle - can't hurt. Then when you call and they tell you to try that you can say "already did"

Shutdown all computers on network.
Disconnect power from router and or modem.
Wait 30 seconds or so - plug modem in first then router if you have one.
Let them reconfigure themselves - usually takes a couple of minutes.
Startup computer.

A DNS reset/flush is always a good idea. Here is a Support page for that:

http://us.battle.net/support/en/article/ip-release-renew-and-flush-dns
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100 Undead Priest
3965
okay, I flushed my DNS. I can't do a power cycle at this moment but I will do it before I contact Comcast. Thanks for your help Tratt!
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