Black screen on startup

I have been trying to get my friend back into WoW and he said okay, but he plays on a macbook pro and so he downloaded the mac version of the game and he told me that its black instantly on startup and the music sounds like a broken record. I don't know his specs or whatever but I really want to play WoW with him again, so please someone help.
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Support Forum Agent
We'll need to see his specs for sure to try some accurate troubleshooting.

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)

Alternatively, he can try our WoW Crash and Lockups support article.
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