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When you go to logout, the game saves character configuration and info to your local game files. If the game isn't closing, it's likely that process is being interrupted. This would generally be a permission issue.
Please make sure you have tried [url="https://us.battle.net/support/en/article/resetting-your-ui?utm_source= internal-support_forums&utm_medium= posting &utm_campaign=BlizzardCS&utm_content=032713"]resetting your interface files[/url] like Tyraelis did. That should resolve most permission issues.
If the issue persists after that, I'd like a bit more information on your network. What is the make and model of your router? Are you using a wired or wireless connection?
we didn't start having this problem until we ran lfr and right when we downed council in the first half of tot lfr we got disconnected ... and ever since that lfr boss last night when we are unable to log out on those characters
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