Connection problems while at university

90 Orc Death Knight
4975
I've just came back to my school after spring break and had wanted to play WoW. While playing at home my Wow would open proceed to say downloading updated tools and then allow me to click the play button. Now that I am back at university it still says downloading updated tools but the bar remains at 0%. Any help is appreciated.
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90 Tauren Druid
10690
Check to see if your school blocks the game's ports. They may block WoW. :(
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MVP - Technical Support
100 Draenei Mage
6945
Try grabbing a new wow.tfil file from :

http://patchup.info/wow/tfil/

As well as downloading the new Updates file from :

http://dist.blizzard.com.edgesuite.net/wow-pod-retail/NA/15890.direct/Updates/wow-0-16769-Win-final.MPQ

Lives in Wow folder -> Updates
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90 Orc Death Knight
4975
Downloaded both the wow.tfil file and the updates file but sill no changes.
Edited by Llammoo on 3/26/2013 7:54 PM PDT
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90 Orc Death Knight
4975
So after leaving the launcher for 10 minutes it says "failed to download information about the next patch. Check your network connection." Also, the download bar is about a third of the way done.
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59 Undead Death Knight
9320
You might be using the old launcher somehow. Do you still have a file called 'Launcher.exe' in your WoW folder? Because that's the old launcher and you shouldn't be using it.
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90 Orc Shaman
5245
I don't believe im using the old launcher. there are two files named launcher, but no launcher.exe
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59 Undead Death Knight
9320
When is the game displaying "Downloading updated tools" then? That sounds very much like the old launcher. Either way, can you post a screenshot showing what files you have in your WoW folder? Also, can you post a screenshot of the error?

By the way, if 'known file extensions' are hidden you would see it as 'Launcher' with no file extension. The new launcher is named 'World of Warcraft Launcher.exe'
Edited by Barthus on 3/27/2013 4:40 AM PDT
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90 Orc Shaman
5245
It says downloading updated tools immediately after opening up the launcher.

As for the screenhot of the wow folder here is a link:
[IMG]http://i.imgur.com/y0QHQSo.png[/IMG]

And as for the screen shot of the error here is another link:
[IMG]http://i.imgur.com/tc6iO8f.jpg[/IMG]
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59 Undead Death Knight
9320
That's the old launcher. You have a mix of old and new files... Did you attempt to reinstall Cataclysm after having updated to MoP (5.0)?

Most of your files are version 4.x, yet you have some of the new files like Launcher.db, .agent.db, possibly World of Warcraft Launcher.exe, AND your Wow.exe is version 5.2.0.16733

--

If you don't mind reinstalling the game, either delete the World of Warcraft folder or uninstall it from add remove program then follow these steps to reinstall the game.

1. Download World of WarCraft Setup from:
https://battle.net/account/download/?show=wow
Using this installer makes it easier because you won't have to patch from 4.x to 5.0.

2. Update the launcher using one of the three methods listed here:
http://patchup.info/blizz/tools/Win/If you choose to use the .exe files, just download and install them. If you want to use method 2 (SetupWin.mpq), download the mpq and save it in the same folder as the World-of-Warcraft-Setup-enUS, and then run the setup to install the game. (You must extract the mpq if you download from gamefront because it's stored in a zip file)

3. Run World-of-Warcraft-Setup-enUS.exe and install.

4. After the installation finishes, you should get this error: "Failed to download a required file". (Yes, the installation is completed at or close to 0%)

Edit: It may take a long time for the launcher to display that error. So, it may be better to watch your Desktop and when you see a 'World of Warcraft' shortcut appear (it must have a WoW icon), close the launcher, kill Agent.exe and proceed to the next step.


5. Now, go to patchup.info and download the WoW.tfil file.
http://patchup.info/wow/tfil/NA/This file needs to be in your World of Warcraft folder when you run the launcher (replace the existing file). (The World of Warcraft folder is located wherever you installed the game)

6. If you used method 2 to update the launcher, copy the SetupWin.mpq file which should be sitting alongside World-of-Warcraft-Setup-enUS into your World of Warcraft folder. (If you did not use method 2 to update the launcher, skip this step and worry about this the next time the launcher needs updating or if you delete the Battle.net folder for whatever reason)

7. Either run World of Warcraft Launcher from within the WoW folder or use the desktop shortcut and let it download. (Do not run the installer again because it will replace the tfil with a 0kb file.)

--

The SetupWin.mpq file will update the launcher and the tfil is a torrent file which is required even if you choose to disable P2P.
Edited by Barthus on 3/29/2013 11:40 AM PDT
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90 Orc Shaman
5245
That's the old launcher. You have a mix of old and new files... Did you attempt to reinstall Cataclysm after having updated to MoP (5.0)?

Most of your files are version 4.x, yet you have some of the new files like Launcher.db, .agent.db, possibly World of Warcraft Launcher.exe, AND your Wow.exe is version 5.2.0.16733

--

If you don't mind reinstalling the game, either delete the World of Warcraft folder or uninstall it from add remove program then follow these steps to reinstall the game.

1. Download World of WarCraft Setup from:
https://battle.net/account/download/?show=wow
Using this installer makes it easier because you won't have to patch from 4.x to 5.0.

2. Run World of WarCraft Setup.exe and install.

3. As soon as the installation finishes, you will get this error: "Failed to download a required file". (Yes, the installation is completed at or close to 0%)

4. Now, go to patchup.info and download these two files. (SetupWin.mpq and WoW.tfil)
  • SetupWin.mpq from this page:
    http://patchup.info/blizz/tools/Win/#mpq
  • And WoW.tfil from here:
    http://patchup.info/wow/tfil/NA/
Extract both files from the zip and put them in your World of Warcraft folder (replace the existing files). (The World of Warcraft folder is located wherever you installed the game)

5. Then either run World of Warcraft Launcher from within the WoW folder or use the desktop shortcut and let it download. (Do not run the installer again because it will replace the tfil with a 0kb file.)

--

The SetupWin.mpq file will update the launcher and the tfil is a torrent file which is required even if you choose to disable P2P.


I've followed both step 1 and 2 however the launcher does not say "failed to download a required file" but is stuck at initializing.
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59 Undead Death Knight
9320
I've followed both step 1 and 2 however the launcher does not say "failed to download a required file" but is stuck at initializing.

It will probably be stuck at "Initializing" for some time before displaying that error. But I believe you don't have to wait for the error message. Just wait until the new desktop shortcut is created, close the launcher and proceed to the next step.
Edited by Barthus on 3/28/2013 5:01 PM PDT
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90 Orc Shaman
5245
After looking at the desktop closer I've realized that after running the setup it never created a shortcut on the desktop. I then went to start then to all programs. After scrolling through the list there is no WoW folder there. However, on my desktop there is a manilla folder that says "World of Warcraft." This file contains all the usual files a WoW folder would contain ;however, i currently don't have an icon for WoW that I could click to launch the game at the moment. Is this normal?
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59 Undead Death Knight
9320
However, on my desktop there is a manilla folder that says "World of Warcraft." This file contains all the usual files a WoW folder would contain ;however, i currently don't have an icon for WoW that I could click to launch the game at the moment. Is this normal?

Unless you installed the game the desktop, then, no.

What's the last modified date on those files? Today?
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90 Orc Shaman
5245
I think a picture would be better suited to say when they were modified:
[URL=http://imgur.com/yvwFKM9][IMG]http://i.imgur.com/yvwFKM9.png?1[/IMG][/URL]
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59 Undead Death Knight
9320
I think a picture would be better suited to say when they were modified:
http://i.imgur.com/yvwFKM9.png

If you look at the file path in the Explorer's address bar, you will see that this folder is located in the Program Files (x86) folder. It's the same folder as before with the difference that now it's missing a bunch of files.


It may be best to just delete that World of Warcraft folder AND the Battle.net folder before reinstalling WoW.

How to delete the Battle.net folder:
https://us.battle.net/support/en/article/deleting-battlenet-tools-folder-pc

Then follow the steps on post #10 one more time.
http://us.battle.net/wow/en/forum/topic/8481408198#10
Edited by Barthus on 3/28/2013 6:15 PM PDT
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59 Undead Death Knight
9320
There's something else that I somehow forgot. When you run World-of-Warcraft-Setup-enUS to install the game, it will probably get stuck for a long time at "Updating Blizzard Update Agent" and then at "Updating Blizzard Launcher". To avoid this, you need to update the Update Agent and the Launcher before you run the installer.

So, after deleting those folder and before running the installer, either download and install the two exe files from method 1:
http://patchup.info/blizz/tools/Win/#exe
You can also use method 2: Download SetupWin.mpq, put it in the same folder as the World-of-Warcraft-Setup-enUS file and run the setup to install the game.
http://patchup.info/blizz/tools/Win/#mpq
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90 Orc Shaman
5245
Unfortunately, i have a problem with number 3 on deleting the battle.net folder. I'm running windows 7 and so i ctrl pasted (C:\Documents and Settings\All Users\Application Data\) into the search bar found after i click start. It brings up a folder saying application data. After clicking it says C:\Documents and Settings\All Users\Application Data\ is not accessible. Then a line below it says, Access is denied."
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59 Undead Death Knight
9320
In Windows 7 the Battle.net folder is located in C:\ProgramData
C:\ProgramData
I also updated the installing instructions, hopefully it's not too confusing.
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90 Orc Shaman
5245
There's something else that I somehow forgot. When you run World-of-Warcraft-Setup-enUS to install the game, it will probably get stuck for a long time at "Updating Blizzard Update Agent" and then at "Updating Blizzard Launcher". To avoid this, you need to update the Update Agent and the Launcher before you run the installer.

So, after deleting those folder and before running the installer, either download and install the two exe files from method 1:
http://patchup.info/blizz/tools/Win/#exe
You can also use method 2: Download SetupWin.mpq, put it in the same folder as the World-of-Warcraft-Setup-enUS file and run the setup to install the game.
http://patchup.info/blizz/tools/Win/#mpq


I am a bit confused as to the order of things i should download lol.
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