Can't select my character on armory

Quality Assurance
The additional information you provided about transferring, faction changing, guild faction changing, and when this began for you, really helps.

I'll see what I can do to identify this in our testing, but I've also let the engineers working on this know, as well.
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90 Undead Warlock
13495
This also effects my character Velilus I noticed too. Same server as Ultimus although Ultimus is my main and the more important fix.

Any updates by chance?
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90 Night Elf Druid
15425
I am having the Same issue with my main(Pauly). I just transferred it from shadowmoon to sargeras. I can access the character in game but it doesn't show up in the "manage character" lists on the web armory or the mobile one. Additionally I had to request that the name be cleared from an inactive account on sargeras so that I could use it.

Also strange, I transferred this Druid over at the same time and it is obviously working normally
Edited by Grizzlikof on 6/10/2013 9:19 AM PDT
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Quality Assurance
I do not have any updates on this, but I've added Pauly from Sargeras to the open ticket.
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90 Undead Warlock
13495
Figure I would check back again...
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3 Human Monk
0
Blizz just keeps going until they an find an opening to stop. Doubt you'll get any more help on it now, they don't care.
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Quality Assurance
I am still actively pursuing resolution on this issue. It's an edge case situation for which we have not found an answer. I never just drop a problem presented before me.
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90 Undead Priest
15160
I am still actively pursuing resolution on this issue. It's an edge case situation for which we have not found an answer. I never just drop a problem presented before me.


Hi I wanted to update. Now all of my characters on Illidan have disappeared except for this one (Which couldn't be accessed before) -- I cannot login onto Golgoth which was the originally character I posted on. Sadly I do not know when this occurred.

I still cannot select Ultimus@Illidan either.
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Quality Assurance
09/21/2013 05:23 AMPosted by Velilus
I am still actively pursuing resolution on this issue. It's an edge case situation for which we have not found an answer. I never just drop a problem presented before me.


Hi I wanted to update. Now all of my characters on Illidan have disappeared except for this one (Which couldn't be accessed before) -- I cannot login onto Golgoth which was the originally character I posted on. Sadly I do not know when this occurred.

I still cannot select Ultimus@Illidan either.


We cleared the character profile cache for web and mobile, so you will need to log in and log out of your characters before the profiles will be available in the Mobile Armory.

This is how we pull character profile data for websites and mobile apps in the first place. The process of logging in and logging out creates this data for dependent projects, such as these.

Naturally, because there is much more data than a busy server structure can handle all at once, over time character profile data on web and mobile will expire, so one would need to log into these characters again to refresh.

Why are you unable to log into Golgoth? Does it give an error when you attempt to log into the World of Warcraft with it?
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I noticed this affects me. Recently received scroll of rez, had a server/faction change, but my toons showed up. Checked today (and have been logged in almost every day this week at least on each one) and only this one shows up.

Should I wait for servers to come up, log on each and check then?

They are:

Dardack, Corscadenn, Formorian all on Draenor
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Quality Assurance
I noticed this affects me. Recently received scroll of rez, had a server/faction change, but my toons showed up. Checked today (and have been logged in almost every day this week at least on each one) and only this one shows up.

Should I wait for servers to come up, log on each and check then?

They are:

Dardack, Corscadenn, Formorian all on Draenor


Yes, please try this and then wait for a couple hours for the characters to appear.
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60 Human Monk
315
I am experiencing this same issue myself. My main Wrekonize on Arygos US server has disappeared from my character list on Armory app. I tried deleting the app and reinstalling and no luck.

Any help would be appreciated.
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Quality Assurance
I am experiencing this same issue myself. My main Wrekonize on Arygos US server has disappeared from my character list on Armory app. I tried deleting the app and reinstalling and no luck.

Any help would be appreciated.


Have you tried logging in and logging off with the character, then waiting for up to 24 hours?
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60 Human Monk
315
I am experiencing this same issue myself. My main Wrekonize on Arygos US server has disappeared from my character list on Armory app. I tried deleting the app and reinstalling and no luck.

Any help would be appreciated.


Have you tried logging in and logging off with the character, then waiting for up to 24 hours?


Yes I have tried with no luck. Also my main character does not appear on us.battle.net armory either. I cannot access my character at all on battle.net:

http://us.battle.net/wow/en/character/arygos/Wrekonize/simple
Edited by Swave on 10/4/2013 10:04 AM PDT
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Quality Assurance
Investigating this, but we still do not fully understand the issue here.
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100 Human Warrior
12100
UPDATE: problem solved! I contacted a GM in game and he fixed this issue for me. Thanks for your time.
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Quality Assurance
UPDATE: problem solved! I contacted a GM in game and he fixed this issue for me. Thanks for your time.


Hm, I'll have to keep this in mind. I was not aware of any in-game solution. Do you recall what the solution was? Or did the game master simply say he/she fixed it?

BTW, if this is true, and anyone else encounters this issue. please visit this link to contact an in-game representative: https://us.battle.net/support/en/games/wow
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100 Night Elf Druid
10810
I am having very similar issues my charter is apparently wearing a mana pot for a helmet and she is in the middle of 2 poses.. but does not show up in the armory any place unless i pull her directly from my logged in profile..

now i will admit i took a break from the game but it has been nearly a month and still no show in the armory... any ideas. ??
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90 Draenei Paladin
14505
My main character, Taesuck, level 90 gnome priest on Kargath, is not showing up on battle net, wow armory, or my mobile app. I log in quite often.
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100 Goblin Death Knight
14670
I just transferred my character from Eitrigg to Mal'Ganis in the last week. It is not showing up on my mobile armory app. Is it possible to fix this so I can manage my auctions from my app for this toon. The ton's name on Eitrigg was feelmyheals before transfer and its name on Mal'Ganis is now Lilbigheals
Edited by Jellojiggler on 10/13/2013 7:30 AM PDT
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