Getting black screen and such.

90 Draenei Death Knight
8590
Iv been getting black screen for about a week now every time I get into a heroic, or about every half hour. Heres the Dxdiag stuff.

Operating System: Windows 7 Home Premium N 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: FX6840
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 8192MB RAM
Available OS Memory: 3064MB RAM
Page File: 1949MB used, 4175MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Radeon HD 5700 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68B8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68B8&SUBSYS_25431002&REV_00
Display Memory: 2293 MB
Dedicated Memory: 1017 MB
Shared Memory: 1275 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Gateway HX2000
Monitor Model: HX2000
Monitor Id: GWY00CC
Native Mode: 1600 x 900(p) (59.946Hz)
Output Type: DVI
Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver File Version: 8.17.0010.1172 (English)
Driver Version: 9.12.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/19/2012 13:09:52, 960512 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BF8-11CF-2677-4905BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68B8
SubSys ID: 0x25431002
Revision ID: 0x0000
Driver Strong Name: oem10.inf:ATI.Mfg.NTx86.6.1:ati2mtag_Evergreen:9.12.0.0:pci\ven_1002&dev_68b8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
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Support Forum Agent
Auxtoron,

I see you're using older video drivers. Lets update those to the latest available and then retest.

http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
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90 Draenei Death Knight
8590
Will that link to the 64-bit stuff work with the 32bit windows 7 i am running?
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Support Forum Agent
Auxtoron,

No, but we can change two numbers in the link and get to the 32-bit version.
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista32.aspx
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90 Draenei Death Knight
8590
Alrighty thanks ill post when its done tyvm so far.
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90 Draenei Death Knight
8590
Just got this when trying to install?

Hardware information
Name AMD Radeon Graphics Processor
Manufacturer Advanced Micro Devices, Inc.
Device ID 0x68b8
Vendor ID 0x1002
Class Code 0x030000
Revision ID 0x00
Subsystem ID 0x2543
Subsystem vendor ID 0x1002
Other hardware

Existing packagesCatalyst Control Center
AMD Catalyst Install Manager
HDMI/DP Audio Driver
AVIVO
Microsoft Visual C++ 2008 SP1 Redistributable

Packages for install
AMD Catalyst Install ManagerFinal Status: Success
Version of Item: 8.0.911.0
Size: 20 Mbytes
AMD Display DriverFinal Status: Success
Version of Item: 12.104.0.0000
Size: 90 Mbytes
HDMI Audio DriverFinal Status: Success
Version of Item: 7.12.0.7714
Size: 1 Mbytes
AMD Accelerated Video TranscodingFinal Status: Success
Version of Item: 12.10.100.30328
Size: 3 Mbytes
AMD Drag and Drop TranscodingFinal Status: Fail
Version of Item: 2.00.0000
Size: 1 Mbytes
AMD Media Foundation TranscodersFinal Status: Fail
Version of Item: 1.0.80328.2203
Size: 1 Mbytes
Catalyst Control CenterFinal Status: Success
Version of Item: 2013.0328.2218.38225
Size: 150 Mbytes


Other detected devices

Manufacturer Advanced Micro Devices, Inc.
Device ID 0xaa58
Vendor ID 0x1002
Class Code 0x040300
Revision ID 0x00
Subsystem ID 0xaa58
Subsystem vendor ID 0x1002


Error messages
Application Install: install package failure!
Application Install: install package failure!
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90 Draenei Death Knight
8590
=[
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Support Forum Agent
Auxtoron,

You're installing the Catalyst software suite from the driver page?

Try restarting your computer and then running the installer again by right clicking on it and selecting run as admin.
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90 Draenei Death Knight
8590
Alright
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90 Draenei Death Knight
8590
Hmmm when I right click it it does not give me the option to run as admin just inspect element, open link in new window ect ect. Sorry if i'm dumb in a rush ^_^
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Support Forum Agent
Auxtoron,

After you download the installer suite you can go to where the actual file is on your computer. From there you will be able to select "Run as Admin." The link itself will just take you to where the driver can be downloaded.
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90 Draenei Death Knight
8590
Oic figured.
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90 Draenei Death Knight
8590
Yeah found it and ran as admin still didnt work =\.
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Support Forum Agent
Auxtoron,

The driver package is not our software so I'm not entirely sure why it's failing to install. The error you're seeing seems to indicate that certain parts of the installer are failing.

Have you tried deleting the installer and downloading a new copy of it?

Lets also try a different display mode. Pull up the game launcher and go to the game preferences options. Select Directx 9 and then launch the game and retest.
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