MAC crash/restart during WoW install

90 Undead Priest
6590
hello wow forum,

i am trying to install WoW on my macbook pro after updating to 10.8.3. i have all the system req. to run WoW, but upon install, my mac crashes & restarts. Any other threads or support to help?

I get this error message to report to apple:

Interval Since Last Panic Report: 56 sec
Panics Since Last Report: 2
Anonymous UUID: 16583242-BC96-AC50-FBB7-0B5A775CD85C

Sat Apr 27 18:15:49 2013
panic(cpu 0 caller 0xffffff801bcb7e95): Kernel trap at 0xffffff801bf6edf4, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000008, CR3: 0x000000001e46d000, CR4: 0x0000000000000660
RAX: 0x0000000000000000, RBX: 0x0000000000000008, RCX: 0x7fffffffffffffff, RDX: 0x0000000000000020
RSP: 0xffffff809a64acc0, RBP: 0xffffff809a64acc0, RSI: 0x0000000000000002, RDI: 0x0000000000000008
R8: 0x000000000000001f, R9: 0xffffff801c2da2d0, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000000000246, R13: 0xffffff809a64acc0, R14: 0x0000000000000010, R15: 0xffffff809a64add8
RFL: 0x0000000000010282, RIP: 0xffffff801bf6edf4, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000008, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff809a64a960 : 0xffffff801bc1d626
0xffffff809a64a9d0 : 0xffffff801bcb7e95
0xffffff809a64aba0 : 0xffffff801bccd4dd
0xffffff809a64abc0 : 0xffffff801bf6edf4
0xffffff809a64acc0 : 0xffffff7f9d41442b
0xffffff809a64ad10 : 0xffffff801bd3946e
0xffffff809a64ae30 : 0xffffff801bdcf4f8
0xffffff809a64b120 : 0xffffff801bddb285
0xffffff809a64b240 : 0xffffff801bddaab3
0xffffff809a64b490 : 0xffffff801bdd4b53
0xffffff809a64bb40 : 0xffffff801bdca28f
0xffffff809a64bb90 : 0xffffff801bdca510
0xffffff809a64bda0 : 0xffffff801bdca0ed
0xffffff809a64bdc0 : 0xffffff801bd5e26c
0xffffff809a64bdf0 : 0xffffff801bd405fb
0xffffff809a64be80 : 0xffffff801bd3e7a1
0xffffff809a64beb0 : 0xffffff801bd389cc
0xffffff809a64bf60 : 0xffffff801bd3f4b9
0xffffff809a64bfb0 : 0xffffff801bcb2977
Kernel Extensions in backtrace:
com.eltima.ElmediaPlayer.kext(1.0)[B9CBA7AD-5027-7325-7145-E860E49C0C58]@0xffffff7f9d413000->0xffffff7f9d415fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12D78

Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x000000001ba00000
Kernel text base: 0xffffff801bc00000
System model name: MacBookPro4,1 (Mac-F42C89C8)

System uptime in nanoseconds: 1385588775742
last loaded kext at 286112134815: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9dda4000, size 65536)
last unloaded kext at 347714671085: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f9dda4000, size 57344)
loaded kexts:
com.eltima.ElmediaPlayer.kext 1.0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.GeForce 8.1.0
com.apple.filesystems.autofs 3.0
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.iokit.AppleYukon2 3.2.3b1
com.apple.driver.AirPortBrcm43224 600.36.17
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleUSBUHCI 5.2.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.nvidia.nv50hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.kext.triggers 1.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOATAPIProtocolTransport 3.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Reply Quote
MVP - Technical Support
90 Human Warrior
18100
the kernal panic is calling out com.eltima.ElmediaPlayer.kext as the source of problem. a 3rd party extension.

i suggest this to solve that

http://wiki.eltima.com/user-guides/elmedia-player/uninstall.html

based on my research, this seems to be common. many users who install this bad software get kernel panics. you want nothing to do with this program, trust me. Use VLC app to play media files instead.
Reply Quote
90 Undead Priest
6590
fixed. thanks.
Reply Quote

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