Would it be possible for you to send me a copy of your Battle.net Logs
? It will help us to better understand the cause of the issue.
This may not result in an immediate fix for your individual issue, but it will go directly towards getting this sort of issue fixed in general. That being said, if we can find anything in the your logs that will help us to better troubleshoot your issue, we will do so.
You can navigate to the folder by following these steps:
· Configure Windows to Show Hidden Files and Folders
, as the ProgramData
for Windows XP) folder is normally hidden.
· Navigate to the folder containing the Battle.net
· Windows XP: C:\Documents and Settings\All Users\Application Data\
· Windows Vista or later: C:\ProgramData\
Then can you attach the log files from the following folders: c:\ProgramData\Battle.net\Agent\Agent.1637\Logs\
(If you have it, or the highest incremental number you have.)
And please also include this file as well:c:\ProgramData\Battle.net\Agent\agent.db
You can email those as a zip archive to this address: firstname.lastname@example.org
Please use this line for the subject: [Girí] [Updating Blizzard Launcher Stuck at 60-70%]