Mount/Pet journal freezes computer!!?!?!

100 Human Mage
11045
Good morning everyone, I'm writing here today to get help with an issue. Ever since patch 5.2, I attempted to open up the pet journal, but when I do so, the game freezes, and subsequently, my computer as well. I have never had a problem like this ever, and this only affects the journal, nothing more. It does not even open, just pressing the button is enough to do it. Any and all assistance is greatly appreciated!

NOTE: I have read similar threads claiming that addons are the cause here. I do not use any, and I have already ran the repair tool and reinstalled wow, to no avail. Im guessing this might be a hardware issue but Im just not sure. Every other game runs fine
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Support Forum Agent
Orzel

Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG: https://us.battle.net/support/en/article/request-for-system-files-dxdiag-msinfo-and-error-reports

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
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Support Forum Agent
Orzel

Lets try a different video driver to see if that helps.

Here's a link for the driver download: http://www.nvidia.com/object/win8-win7-winvista-64bit-306.97-whql-driver.html

When you are going to install the driver I would like for you to select "Custom Install" > Uncheck everything except for the graphics driver > Check the "Perform a clean install" box > Continue with the install
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I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii
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