Mac Users in Japan having log in problems.

90 Blood Elf Death Knight
8140
Blizz kept saying that it was fixed and stopped paying attention to it but it hasn't. There are quite a bit of users still unable to log into WoW, same problem going from the message "Connected" to "You have been disconnected to the server". I'm currently in Nara, Japan trying to play WoW on a Macbook Air OS X 10.8.3

I've tried the following (and all of them didn't work):
Changing DNS
Clearing DNS
Running on 32 Bit
Changing Pass
Removing Authenticator
Reattaching Authenticator
Reinstalled WoW
Deleted all my addons
Deleted Curse Client
Deleted the Cache, Interface, WTF folders in WoW application folder
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This is confirmation of Salentor's post.

Same problem, more-or-less same attempts at finding a "fix" (for a problem not created by us), and same dismal disappointing result.

:-(
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MVP - Technical Support
100 Draenei Mage
6945
Hmm. Odd.

Can you guys run a traceroute to us.depot.battle.net for me ?

And the error that flashes past too fast. Do you know if it's #114 error or a #105 error ?
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90 Blood Elf Death Knight
8140
1 192.168.11.1 (192.168.11.1) 0.915 ms 1.006 ms 1.101 ms
2 web.setup (192.168.0.1) 1.877 ms 2.226 ms 2.065 ms
3 khp059140090001.ppp-bb.dion.ne.jp (59.140.90.1) 15.939 ms 15.758 ms 15.790 ms
4 * * *
5 obpbbac05.bb.kddi.ne.jp (182.248.175.165) 33.586 ms 34.583 ms 26.474 ms
6 obpjbb205.int-gw.kddi.ne.jp (210.234.224.121) 15.901 ms 15.997 ms
obpjbb205.int-gw.kddi.ne.jp (210.234.224.129) 18.198 ms
7 lajbb001.int-gw.kddi.ne.jp (203.181.100.158) 152.815 ms 126.552 ms
lajbb001.int-gw.kddi.ne.jp (203.181.100.250) 126.866 ms
8 ix-la2.int-gw.kddi.ne.jp (59.128.2.190) 126.528 ms 127.257 ms 126.116 ms
9 ae56.edge2.losangeles9.level3.net (4.53.230.101) 135.648 ms 135.525 ms 153.365 ms
10 vlan70.csw2.losangeles1.level3.net (4.69.144.126) 156.291 ms
vlan90.csw4.losangeles1.level3.net (4.69.144.254) 133.081 ms
vlan70.csw2.losangeles1.level3.net (4.69.144.126) 151.135 ms
11 ae-61-61.ebr1.losangeles1.level3.net (4.69.137.1) 135.275 ms
ae-93-93.ebr3.losangeles1.level3.net (4.69.137.45) 138.900 ms
ae-61-61.ebr1.losangeles1.level3.net (4.69.137.1) 135.161 ms
12 ae-6-6.ebr1.tustin1.level3.net (4.69.153.222) 128.180 ms 127.761 ms
ae-7-7.ebr2.tustin1.level3.net (4.69.153.226) 130.821 ms
13 ae-108-3508.bar2.tustin1.level3.net (4.69.158.110) 129.915 ms
ae-208-3608.bar21.tustin1.level3.net (4.69.158.126) 138.677 ms
ae-107-3507.bar2.tustin1.level3.net (4.69.158.106) 141.120 ms
14 192.205.37.145 (192.205.37.145) 136.170 ms 129.427 ms 137.170 ms
15 cr2.la2ca.ip.att.net (12.122.129.106) 146.604 ms 153.478 ms 150.225 ms
16 gar29.la2ca.ip.att.net (12.122.129.241) 137.147 ms 155.851 ms 141.324 ms
17 12-122-254-234.attens.net (12.122.254.234) 264.359 ms 261.762 ms
12-122-254-238.attens.net (12.122.254.238) 201.319 ms
18 mdf001c7613r0002.lax1.attens.net (206.16.68.54) 136.795 ms
206.16.68.46 (206.16.68.46) 148.233 ms
mdf001c7613r0003-gig-12-1.lax1.attens.net (12.129.193.254) 156.704 ms
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *
40 * * *
41 * * *
42 * * *
43 * * *
44 * * *
45 * * *
46 * * *
47 * * *
48 * * *
49 * * *
50 * * *
51 * * *
52 * * *
53 * * *
54 * * *
55 * * *
56 * * *
57 * * *
58 * * *
59 * * *
60 * * *
61 * * *
62 * * *
63 * * *
64 * * *

This is a traceroute to my server's IP Address (Battlegroup Bloodlust)

Error 114 on WoW, 3007 on Diablo 3, and my StarCraft 2 logs in fine.
Edited by Salenstor on 5/2/2013 7:12 AM PDT
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90 Blood Elf Death Knight
8140
omg, if i miss a week worth of LFRs, Valor caps, and miss my raid on sunday imma rage
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MVP - Technical Support
100 Draenei Mage
6945
Need one to us.depot.battle.net

With the top half intact please.
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90 Blood Elf Death Knight
8140
1 192.168.11.1 (192.168.11.1) 1.162 ms 0.802 ms 0.690 ms
2 web.setup (192.168.0.1) 1.481 ms 1.395 ms 1.464 ms
3 khp059140090001.ppp-bb.dion.ne.jp (59.140.90.1) 12.149 ms 12.465 ms 12.405 ms
4 * * *
5 obpbbac06.bb.kddi.ne.jp (182.248.175.161) 16.427 ms 14.256 ms 15.230 ms
6 obpjbb206.int-gw.kddi.ne.jp (210.234.224.133) 15.402 ms 15.435 ms
obpjbb206.int-gw.kddi.ne.jp (210.234.224.125) 14.728 ms
7 ix-osa208.kddnet.ad.jp (118.155.199.86) 14.711 ms 14.952 ms 16.207 ms
8 210.132.124.26 (210.132.124.26) 15.543 ms 14.654 ms 15.067 ms
9 60.37.18.129 (60.37.18.129) 15.801 ms 15.923 ms 15.358 ms
10 180.37.209.69 (180.37.209.69) 15.630 ms 15.904 ms 16.577 ms
11 211.129.58.194 (211.129.58.194) 16.058 ms 15.782 ms 16.115 ms
12 ae-5.r23.osakjp01.jp.bb.gin.ntt.net (61.200.80.141) 15.926 ms
ae-5.r22.osakjp01.jp.bb.gin.ntt.net (61.200.80.137) 47.902 ms
ae-5.r23.osakjp01.jp.bb.gin.ntt.net (61.200.80.141) 16.963 ms
13 xe-4-1-0.r22.osakjp01.jp.ce.gin.ntt.net (61.200.82.66) 15.703 ms 15.840 ms
xe-4-1-0.r23.osakjp01.jp.ce.gin.ntt.net (61.200.82.86) 15.962 ms
14 68.232.45.253 (68.232.45.253) 17.652 ms 17.650 ms 17.893 ms

I hope this is right. Sorry for the confusion and stuff, I'm not very tech savvy on a Mac lol
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PROBLEM IS SOLVED!

Yay. I am now able to log in and play.

This is what I did--the following comments refer to the thread:

"(Locked) Error #114: SEA / AUS / NZ / Japan Connection Issues"
http://us.battle.net/wow/en/forum/topic/7709861874

The following is found in post #1 by Dankoril:
"Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
Click OK.
Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
Replace those addresses with the IP addresses of the Google DNS servers:
For IPv4: 8.8.8.8 and/or 8.8.4.4.
. . . . "

I HAD ALREADY tried this fix--several times. However, upon re-reading the comments closely, Dankoril says to, after writing down any DNS server IP addresses remove them from this window --which I had NOT done previously.

I did add 8888, and 8844, but had not deleted the existing DNS IP address.

So after carefully writing down the existing DNS server IP number, I deleted it--leaving only the two suggested ones.

I immediately tried to log in again=SUCCESS. After then logging out of the game, I returned and re-added the original DNS IP server number as it was at the beginning, and kept the two new additional numbers (8.8.8.8 & 8.8.4.4). I was then able to again successfully log in to the game.

Hope this little bit of extra information (delete the existing DNS number) will help someone else.
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90 Blood Elf Death Knight
8140
Bockser mate, THANK YOU VERY VERY MUCH! It worked like a charm :D
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Bockser mate, THANK YOU VERY VERY MUCH! It worked like a charm :D


You are most welcome Salenstor; Very happy to hear that this also worked for you!

Amazing what a big difference one small detail can sometimes make.

:-)

Edited to correct a typo.
Edited by Bockser on 5/3/2013 12:21 AM PDT
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MVP - Technical Support
100 Draenei Mage
6945
I did add 8888, and 8844, but had not deleted the existing DNS IP address.


Ah.

Let me explain why that worked for you.

The DNS servers listed in that list are polled in order.

IE Server listed 1st -> Server listed 2nd -> Server listed 3rd etc etc.

Now when the system is wanting an IP address it stops once it gets one. I don't think it polls every DNS server there - it just stops when it's given one.

So by not removing the old entries in there it was still polling your old DNS settings.
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MVP - Technical Support
100 Draenei Mage
6945
Hey Bockser.

Would you mind doing this :

Go to Mac HD -> Applications -> Utilities and open Terminal.app

Type in :

traceroute us.depot.battle.net

Then press return.

Once it's done copy and paste the whole thing and put it in a post.

I wanna check exactly where it's going for the depot server.
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OK Bluspacecow,

Here it is:

Macintosh:... traceroute us.depot.battle.net
traceroute to gs1.wpc.edgecastcdn.net (68.232.45.253), 64 hops max, 52 byte packets
1 web.setup (192.168.0.1) 3100.904 ms 0.434 ms 0.447 ms
2 115.31.58.15 (115.31.58.15) 1.988 ms 1.396 ms 1.187 ms
3 115.31.58.97 (115.31.58.97) 1.236 ms 1.706 ms 1.229 ms
4 115.31.54.121 (115.31.54.121) 2.731 ms 3.026 ms 3.233 ms
5 210.157.227.173 (210.157.227.173) 3.231 ms 2.971 ms 3.224 ms
6 113.157.228.249 (113.157.228.249) 9.989 ms 9.819 ms 9.939 ms
7 obpjbb205.int-gw.kddi.ne.jp (118.155.199.89) 8.981 ms
obpjbb206.int-gw.kddi.ne.jp (118.155.199.125) 9.109 ms
obpjbb205.int-gw.kddi.ne.jp (118.155.199.89) 9.908 ms
8 ix-osa208.kddnet.ad.jp (118.155.199.86) 17.800 ms
ix-osa208.kddnet.ad.jp (118.155.199.42) 9.282 ms
ix-osa208.kddnet.ad.jp (118.155.199.86) 9.580 ms
9 210.132.124.26 (210.132.124.26) 7.757 ms 7.165 ms 7.235 ms
10 60.37.18.129 (60.37.18.129) 6.970 ms 7.119 ms 6.974 ms
11 180.37.209.5 (180.37.209.5) 20.233 ms 7.524 ms 7.215 ms
12 211.129.58.194 (211.129.58.194) 26.494 ms 7.863 ms 7.215 ms
13 ae-5.r22.osakjp01.jp.bb.gin.ntt.net (61.200.80.137) 141.205 ms 41.116 ms
ae-5.r23.osakjp01.jp.bb.gin.ntt.net (61.200.80.141) 7.429 ms
14 xe-4-1-0.r22.osakjp01.jp.ce.gin.ntt.net (61.200.82.66) 7.665 ms
xe-4-1-0.r23.osakjp01.jp.ce.gin.ntt.net (61.200.82.86) 7.798 ms 7.604 ms
15 68.232.45.253 (68.232.45.253) 7.253 ms 7.752 ms 7.956 ms
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MVP - Technical Support
90 Human Priest
6220
OK Bluspacecow,

Here it is:

Macintosh:... traceroute us.depot.battle.net
traceroute to gs1.wpc.edgecastcdn.net (68.232.45.253), 64 hops max, 52 byte packets
1 web.setup (192.168.0.1) 3100.904 ms 0.434 ms 0.447 ms
2 115.31.58.15 (115.31.58.15) 1.988 ms 1.396 ms 1.187 ms
3 115.31.58.97 (115.31.58.97) 1.236 ms 1.706 ms 1.229 ms
4 115.31.54.121 (115.31.54.121) 2.731 ms 3.026 ms 3.233 ms
5 210.157.227.173 (210.157.227.173) 3.231 ms 2.971 ms 3.224 ms
6 113.157.228.249 (113.157.228.249) 9.989 ms 9.819 ms 9.939 ms
7 obpjbb205.int-gw.kddi.ne.jp (118.155.199.89) 8.981 ms
obpjbb206.int-gw.kddi.ne.jp (118.155.199.125) 9.109 ms
obpjbb205.int-gw.kddi.ne.jp (118.155.199.89) 9.908 ms
8 ix-osa208.kddnet.ad.jp (118.155.199.86) 17.800 ms
ix-osa208.kddnet.ad.jp (118.155.199.42) 9.282 ms
ix-osa208.kddnet.ad.jp (118.155.199.86) 9.580 ms
9 210.132.124.26 (210.132.124.26) 7.757 ms 7.165 ms 7.235 ms
10 60.37.18.129 (60.37.18.129) 6.970 ms 7.119 ms 6.974 ms
11 180.37.209.5 (180.37.209.5) 20.233 ms 7.524 ms 7.215 ms
12 211.129.58.194 (211.129.58.194) 26.494 ms 7.863 ms 7.215 ms
13 ae-5.r22.osakjp01.jp.bb.gin.ntt.net (61.200.80.137) 141.205 ms 41.116 ms
ae-5.r23.osakjp01.jp.bb.gin.ntt.net (61.200.80.141) 7.429 ms
14 xe-4-1-0.r22.osakjp01.jp.ce.gin.ntt.net (61.200.82.66) 7.665 ms
xe-4-1-0.r23.osakjp01.jp.ce.gin.ntt.net (61.200.82.86) 7.798 ms 7.604 ms
15 68.232.45.253 (68.232.45.253) 7.253 ms 7.752 ms 7.956 ms


This looks like it's only half of the traceroute. None of the battle.net hops are listed.
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MVP - Technical Support
100 Draenei Mage
6945
This looks like it's only half of the traceroute. None of the battle.net hops are listed.


Actually it is complete Tia.

traceroute to gs1.wpc.edgecastcdn.net (68.232.45.253), 64 hops max, 52 byte packets


68.232.45.253 is what us.depot.battle.net is resolving to.

15 68.232.45.253 (68.232.45.253) 7.253 ms 7.752 ms 7.956 ms


The last hop is 68.232.45.253. Traceroute in this case did it's job.

us.depot.battle.net resolves to CDN local to a player. So no it won't have any battle.net hops in it.
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MVP - Technical Support
90 Human Priest
6220
terra-branfords-computer:~ username$ traceroute us.depot.battle.net
traceroute to wpc.758c.na.att-acdn.net (12.120.148.128), 64 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.564 ms 0.331 ms 0.255 ms
2 76.126.124.1 (76.126.124.1) 24.967 ms
te-8-2-ur01.hayward.ca.sfba.comcast.net (68.87.198.33) 12.302 ms 12.032 ms
3 te-1-15-0-9-ar01.sfsutro.ca.sfba.comcast.net (69.139.199.2) 16.470 ms 51.569 ms 16.182 ms
4 he-1-8-0-0-cr01.sanjose.ca.ibone.comcast.net (68.86.91.229) 35.728 ms 21.088 ms 60.224 ms
5 pos-0-0-0-0-pe01.11greatoaks.ca.ibone.comcast.net (68.86.86.54) 24.183 ms 19.821 ms 20.462 ms
6 192.205.37.1 (192.205.37.1) 23.973 ms 26.819 ms 20.721 ms
7 cr2.sffca.ip.att.net (12.122.86.202) 25.231 ms 24.871 ms 23.723 ms
8 gar8.sffca.ip.att.net (12.122.114.65) 21.703 ms 22.341 ms 20.991 ms
9 * * *
10 12.120.148.128 (12.120.148.128) 20.765 ms 23.307 ms 38.964 ms

Mine doesn't resolve to the IP you stated. But then again you did note that it appears to be local to the player. A traceroute to us.logon.battle.net BT has one IP in common: 192.205.37.1. The hops for me after that IP on this traceroute show at least two battle.net addresses in them, so it looks like at least some players would get such in their reports. :)
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Re: Traceroute results.

After posting my results I looked at what I posted & compared it to the traceroute post of Salenstor, in this thread; initially I thought I must have made a mistake & only partially copied the output, because the two trace route results appear to be noticeably different.

So I then carefully re-ran the traceroute; other than some very minor differences (in the elapsed time of the hops? maybe?) the results were exactly the same as the first one I did & posted in this thread.

So, indeed, what I posted is entire and complete.
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