High Latency / Lag Spikes. Comcast East Coast

90 Goblin Shaman
0
Similar issues (east coast - Massachusetts), ISP connection checks out, provider helped me narrow it down to a problem between local area servers and reaching Blizzard.
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100 Undead Warlock
17370
Yup, been going on for a month now with no help from Blizzard or Comcast about this topic. Having Comcast tech come out again this week to check it out, but I feel it will not get fixed since Comcast says my line is running fine. I write this to you as i am on the TOT island horde base with 1000/700ms FPS down to 33. Game is unplayable and posted many thread about this problem for weeks.

I feel Blizzard is not going to fix the problem tell 5.3 patch.
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90 Dwarf Paladin
15400
I Connected 2 wires that were long enough, trying to access directly to the router via broadband isn't working though, getting a 651 Error (The modem or other connecting device has reported an error)
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100 Human Paladin
11320
Having this exact issue. East coast, comcast, late night, throne of thunder. awful. i just hope 5.3 does indeed address it in some way.
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100 Troll Hunter
8840
Similar issue, Northern Virginia, Cox communications. Consistently during playing, everything freezes for 5-10 seconds, then like one spell goes out, and then a flurry of !@#$ happens and I'm usually dead or dying. Then a huge spike in latency. Rinse and repeat every 2 or 3 minutes. Playing on Vek'Nilash mostly since I moved from Washington state. Tracert to LA Datacenter for Vek'Nilash server is as follows.

As of 12:56 AM EST:
Tracing route to 12.129.254.224 over a maximum of 30 hops

1 * * * Request timed out.
2 22 ms 21 ms 28 ms ip68-100-2-229.dc.dc.cox.net [68.100.2.229]
3 24 ms 290 ms 29 ms 68.100.0.142
4 22 ms 21 ms 21 ms mrfddsrj01gex070003.rd.dc.cox.net [68.100.0.141]

5 22 ms * 86 ms 68.1.4.139
6 23 ms 23 ms 23 ms 209.48.42.61
7 23 ms 23 ms 23 ms 216.156.8.190.ptr.us.xo.net [216.156.8.190]
8 24 ms 23 ms 85 ms 206.111.0.90.ptr.us.xo.net [206.111.0.90]
9 98 ms 94 ms 345 ms cr2.wswdc.ip.att.net [12.122.81.250]
10 93 ms 94 ms 91 ms cr1.cgcil.ip.att.net [12.122.18.21]
11 142 ms 95 ms 94 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 97 ms 94 ms * cr1.slkut.ip.att.net [12.122.30.25]
13 88 ms 95 ms 156 ms cr2.la2ca.ip.att.net [12.122.30.30]
14 91 ms 91 ms 91 ms gar29.la2ca.ip.att.net [12.122.129.241]
15 360 ms 101 ms 90 ms 12-122-254-238.attens.net [12.122.254.238]
16 92 ms 91 ms 91 ms 206.16.68.46
17 * * * Request timed out.
18 * * * Request timed out.

Edit: Specifying, I am connected via ethernet directly to Modem.
Edit2: Latency on VekNilash atm: 842ms Home 640ms World
Edited by Senionce on 5/14/2013 10:09 PM PDT
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90 Dwarf Paladin
15400
I Connected 2 wires that were long enough, trying to access directly to the router via broadband isn't working though, getting a 651 Error (The modem or other connecting device has reported an error)
Ok, I have remedied this it seems. Apparently it was giving me this error because I still had my wireless usb antenna in my computer? It works when I restarted my PC without the usb plugged in. Weird.

I think I can now finally see if its my wireless connection's fault for all of this.
Edited by Fiddlesnarf on 5/14/2013 11:10 PM PDT
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90 Dwarf Paladin
15400
FYI I am still having this issue, it isn't a problem with my wireless as it still happens while plugged directly into the router.
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Support Forum Agent
Your most recent traces showed these trouble spots:
7 318 ms 117 ms 125 ms pos-0-3-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.142]

5 206 ms 237 ms 19 ms xe-5-1-3-0-ar02.charlvilleco.va.richmond.comcast.net [68.86.173.233]

3 159 ms 187 ms 240 ms te-8-2-ur01.culpeper.va.richmond.comcast.net [68.85.70.149]

Have you had an opportunity to show these traces to your ISP? They might be able to determine what is going on.
________________________________________________
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90 Dwarf Paladin
15400
Your most recent traces showed these trouble spots:
7 318 ms 117 ms 125 ms pos-0-3-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.86.142]

5 206 ms 237 ms 19 ms xe-5-1-3-0-ar02.charlvilleco.va.richmond.comcast.net [68.86.173.233]

3 159 ms 187 ms 240 ms te-8-2-ur01.culpeper.va.richmond.comcast.net [68.85.70.149]

Have you had an opportunity to show these traces to your ISP? They might be able to determine what is going on.

I can try, remember it is Comcast here so I don't expect much help from them.
Can you tell me in layman's terms what exactly you see or think here?

Edit: Spoke with Comcast, they have no email support.

Velnrak, this cannot possibly be a problem with my specific internet connection when so many others are having the same exact issue. It doesn't even seem like a Comcast specific issue either. Can you give us all an update on what you guys are doing on your end? Or make a sticky about this issue?
Edited by Fiddlesnarf on 5/20/2013 2:42 PM PDT
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90 Dwarf Paladin
15400
I was hoping Blizzard would have fixed this with 5.3, but no. Still having major lag spikes. Game "freezes" for a few seconds, then speeds back up. Same as its been doing now for over a month,
Edited by Fiddlesnarf on 5/21/2013 2:00 PM PDT
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90 Dwarf Paladin
15400
Bump.
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100 Troll Rogue
3835
So about 2 weeks ago I was having a VERY similar issue. I'm on a Comcast internet connection on the East coast as well (Maryland) and I started seeing really high lag spikes. It basically made any sort of dungeon or raid impossible.

I ran pathpings and all that, but the problem was intermittent so it was really hard to nail down. But every once in a while, it looked like either my router or my modem was dropping packets.

On a Comcast tech support board I found this thread that described my problem exactly: http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Horrible-lag-spikes-Doesn-t-seem-like-my-fault-what-can-I-do/td-p/1349123

Somebody in the thread mentioned hooking up a line conditioner (aka power conditioner, voltage regulator) to my modem and router. So I bought the one recommended in the thread (its an APC LE1200). I hooked it up and my latency issues disappeared.

I mean gone completely. I went from a world latency that would spike into the 2000ms range to a completely steady 90ms. I have not see my latency spike at all. I've been running this for 2 weeks now and have not seen a problem.

I don't know exactly why it works, other than the cable modem may be incredibly sensitive to minor voltage changes in your power. The line conditioner keeps it at a steady 120volts AC.

So you may want to try this idea if you're at the end of your rope.
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90 Troll Mage
4640
05/11/2013 02:47 AMPosted by Fiddlesnarf
Without getting too specific for IRL security, where do you live currently?
Central Virginia, I have neighbors, but they aren't a stones throw away.


I'm having the same issues, I started getting lag spikes when the patch was going into effect in 25 man ToT raid. It doesn't seem anyone else in my guild or any of my friends are having the same problem.

I live in South-western Virginia, and my ISP is Comcast by no surprise.

It's very annoying because I'm connected directly into my "Gateway", which is a router/modem all in one, and I don't see any problem with my download speed/upload speed.

I defragged my WoW folder, as the rest of my computer and have disabled all addons. I don't understand what else I could do.

I'm just letting the OP know that he's not alone and I'll be bookmarking this thread to provide further assistance in hopes of solving the problem.
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90 Troll Mage
4640
I'm on dark animus atm, and the lag spikes are still occurring.
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100 Blood Elf Warrior
9315
east coast cox communications just major fps issues, ToT lfr was unplayable, being in cities is a no go fps goes from 60 down to 5 and then up again like a yoyo....its really bad
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90 Night Elf Priest
12705
Weirdly enough this is happening for me too, East Coast Australia :( Fine as I log in, 10sec or so lag (chars running on the spot) 500ms (world), then after another 30secs or so, 2200+ms (world). Spiking to 3000ms IF I manage to stay online. 200ms is the usual at the moment til we get the National Broadband stuff put on, but even then its fine. Never this bad :o Not for a long time!

I'll try the usual stuff, see if it helps.

EDIT: Currently sitting at 2500ms around-about, managing to stay online. Oh and all of this is just standing in Stormwind near the fountain/ah/bank area. On this Priest and my bank character.
Edited by Miradia on 5/24/2013 9:27 AM PDT
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100 Human Warlock
16660
I was hoping Blizzard would have fixed this with 5.3, but no. Still having major lag spikes. Game "freezes" for a few seconds, then speeds back up. Same as its been doing now for over a month,


Once the data packets LEAVE your computer network interface, and haven't yet arrived at Blizzard, the delays are not caused by any software/hardware under blizzard's control. To be fair, once they leave the blizzard software on your computer they are out of blizzard's direct control, but at least they can work directly with you to try and isolate the problem if its caused by the windows/hardware of your computer or home network.

ISPs and the long haul carriers they use to move the data packets from your home to blizzard are infamous for having problems and taking months to fix. The key information that the trace/pingpath provides helps blizzard understand where the likely delays are happening, and who has control over those segments of the route. In the past, they HAVE contacted ISPs and long haul carriers when problems persist for long periods and affect thousands of users. Eventually, the ISPs/carriers magically fix things.

This is not to say don't start with contacting blizzard/posting problems. That's always the best start, and it allows them to see if it's a widespread problem, even if it's out of their areas of control.

-
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90 Night Elf Priest
12705
I'll add: This was on Frostmourne US (Oceanic).

I restarted my modem, I did a wow repair, I have no addons on. Multisampling was at 1-2-4-8, didn't make a difference. I have logged onto Proudmoore (US) on a lvl 1 Mage in Ironforge, and I have no issues. 205ms both world and home.
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90 Night Elf Priest
12705
Seems to be the Oceanics for me. World keeps a normal 200ms on Aman'thul but home skyrockets to 2k, but both world and home are nuts on Frostmourne.
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100 Draenei Shaman
12370
To be honest, the lack of support here is appalling. Is there really much of a reason to resort to the Tech Support forums anymore?
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