I did send in a ticket, but it hasn't been long enough to hear back yet.
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First instinct is that, for whatever reason, you no longer have them bound. Check in your Keybinds to ensure they're still set up to what you believe them to be set up to do - if they're not, that would definitely explain why the issue is so persistent.
I guess if anything, first test on another program to make sure your computer didn't just forget how to use those keys.
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