Didn't receive Frosty's Collar from Mail

90 Pandaren Monk
8085
just added a Wrath of the Lich King Collectors Edition KEY to my account, i haven't gotten the Frosty's Collar item, that would give me Frosty Pet..

How long usually do they send out the pet?
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90 Night Elf Druid
14560
This is probably something better asked on the Customer Support forum.

I know that on WotLK launch day the pet was there when I logged in after upgrading my account. I don't actually recall how much of a lapse there was between the two events but it was definitely less than 24-hours.

Did you at least get the FoS recognising that you are now using a Collector's Edition WotLK?
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90 Pandaren Monk
8085
Sorry, what is FoS?

If you mean by achievement, i can only get the achievement when i receive the item (Frosty's Collar Item)

I added the key in account management, hours ago. It stated that i have Wrath of the Lich King Collectors Edition.. but of course it will automatically update to the latest Expansion Box which is Mist of Pandaria
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90 Human Rogue
13775
Try doing a password change. That may give it a nudge.
If that does not work, then you may need to open an in-game ticket or through the support link at the top of this page.

FoS = Feats of Strength

PS: there are currently on-going realm issues. so that may be causing the slow update.
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