WoW in game browser issue

90 Blood Elf Paladin
6785
I get this message

"---------------------------
WowBrowserProxy.exe - Application Error
---------------------------
The application was unable to start correctly (0xc0000022). Click OK to close the application.
---------------------------
OK
---------------------------"


not sure what to do. Anyone have any idea? Thank you so much for the help.
Reply Quote
Support Forum Agent
Ravenhul

Lets delete a few game files so that they can be redownloaded the next time the launcher is launched.

Go into the World of Warcraft folder and delete the following:

-wow.exe
-wow-64.exe
-wow.mfil
-wow.tfil
-wow.pfil
-Updates folder
-Cache folder

Once that is done, run the launcher and let it redownloaded the files. When the launcher is at a 100 percent, hit play and test out the browser.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii
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90 Blood Elf Paladin
6785
Thanks for the help. Unfortunately i'm receiving the same error. I'm not sure what's causing it.
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Support Forum Agent
Ravenhul

I overlooked one folder to delete. Try the same steps, but this time also try deleting the Utils folder from the WoW folder. That is the actual folder that contains the WoWBrowserProxy.exe.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii
Reply Quote
90 Blood Elf Paladin
6785
Ravenhul

I overlooked one folder to delete. Try the same steps, but this time also try deleting the Utils folder from the WoW folder. That is the actual folder that contains the WoWBrowserProxy.exe.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
https://us.battle.net/support/en/article/contact" class="bml-link-url2">Support Contact Information</a>

Got some feedback? <a href="https://www.surveymonkey.com/s/Dankorii

Thanks for updating me.
I deleted
-wow.exe
-wow-64.exe
-wow.mfil
-wow.tfil
-wow.pfil
-Updates folder
-Cache folder

and the Utils folder

yet I am sorry to say i'm encountering the same issue.
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Support Forum Agent
Ravenhul

1. What security programs do you have installed?

2. Please post your DXDIAG file so we can get more information about your computer.

Here's a support article that will show you how to get the DXDIAG:

Obtaining System Files

Once you have the DXDIAG file, open it and copy/paste the entire file into your next reply.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii
Reply Quote
90 Blood Elf Paladin
6785
------------------
System Information
------------------
Time of this report: 5/22/2013, 23:16:11
Machine name: DEVONB-MSI
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regional Setting: English)
System Manufacturer: MICRO-STAR INTERNATIONAL CO., LTD
System Model: MS-1656
BIOS: BIOS Date: 09/23/09 11:58:43 Ver: 08.00.10
Processor: Intel(R) Core(TM) i5 CPU M 450 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 4096MB RAM
Available OS Memory: 4014MB RAM
Page File: 7153MB used, 873MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: ATI Mobility Radeon HD 5800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x68A1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68A1&SUBSYS_10611462&REV_00
Display Memory: 2767 MB
Dedicated Memory: 1016 MB
Shared Memory: 1751 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC3946
Native Mode: 1680 x 1050(p) (59.997Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1172 (English)
Driver Version: 9.12.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 12/19/2012 16:08:04, 1151488 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2BE1-11CF-4673-6B30BEC2C535}
Vendor ID: 0x1002
Device ID: 0x68A1
SubSys ID: 0x10611462
Revision ID: 0x0000
Driver Strong Name: oem46.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Manhattan:9.12.0.0:pci\ven_1002&dev_68a1
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1462100E&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5995 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 1/12/2010 05:13:34, 2217504 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5995 (English)
Driver Attributes: Final Retail
Date and Size: 1/12/2010 05:13:34, 2217504 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: Microsoft eHome Infrared Transceiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
FF Driver: n/a

Device Name: USB Full Speed
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x09DA, 0x8090
FF Driver: n/a

Device Name: USB Full Speed
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x09DA, 0x8090
FF Driver: n/a

Device Name: USB Full Speed
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x09DA, 0x8090
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B34
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0020
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
|
+ Microsoft eHome Remote Control Keyboard keys
| Matching Device ID: hid\irdevicev2&col05
| Service: kbdhid
|
+ Microsoft eHome MCIR Keyboard
| Matching Device ID: hid\irdevicev2&col06
| Service: kbdhid
|
+ Microsoft eHome MCIR 109 Keyboard
| Matching Device ID: hid\irdevicev2&col07
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x09DA, 0x8090
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
|
+ HID-compliant mouse
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x09DA, 0x8090
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 28.7 GB
Total Space: 280.0 GB
File System: NTFS
Model: ST9500420AS

Drive: D:
Free Space: 7.3 GB
Total Space: 184.6 GB
File System: NTFS
Model: ST9500420AS

Drive: E:
Model: Optiarc DVD RW AD-7580S
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: F:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_100E1462&REV_A5\3&11583659&1&F0
Driver: n/a

Name: JMB38X xD Host Controller
Device ID: PCI\VEN_197B&DEV_2384&SUBSYS_100E1462&REV_00\4&136A93E5&0&04E2
Driver: n/a

Name: QPI Physical 0 - 2D11
Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_80868086&REV_02\3&4F11E61&0&11
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46
Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_100E1462&REV_05\3&11583659&1&E2
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_100E1462&REV_05\3&11583659&1&E8
Driver: n/a

Name: JMicron OHCI Compliant IEEE 1394 Host Controller
Device ID: PCI\VEN_197B&DEV_2380&SUBSYS_100E1462&REV_00\4&136A93E5&0&00E2
Driver: n/a

Name: Intel(R) Centrino(R) Ultimate-N 6300 AGN
Device ID: PCI\VEN_8086&DEV_422B&SUBSYS_11018086&REV_35\4&376094F0&0&00E4
Driver: n/a

Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09
Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_100E1462&REV_05\3&11583659&1&F8
Driver: n/a

Name: ATI Mobility Radeon HD 5800 Series
Device ID: PCI\VEN_1002&DEV_68A1&SUBSYS_10611462&REV_00\4&16CD53A4&0&0008
Driver: n/a

Name: QPI Link 0 - 2D10
Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_80868086&REV_02\3&4F11E61&0&10
Driver: n/a

Name: JMB38X MS Host Controller
Device ID: PCI\VEN_197B&DEV_2383&SUBSYS_100E1462&REV_00\4&136A93E5&0&03E2
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2 - 3B44
Device ID: PCI\VEN_8086&DEV_3B44&SUBSYS_100E1462&REV_05\3&11583659&1&E1
Driver: n/a

Name: Intel(R) processor PCI Express Root Port - 0045
Device ID: PCI\VEN_8086&DEV_0045&SUBSYS_100E1462&REV_02\3&11583659&1&08
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_100E1462&REV_05\3&11583659&1&D8
Driver: n/a

Name: QuickPath Architecture System Address Decoder - 2D01
Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_80868086&REV_02\3&4F11E61&0&01
Driver: n/a

Name: JMB38X SD/MMC Host Controller
Device ID: PCI\VEN_197B&DEV_2382&SUBSYS_100E1462&REV_00\4&136A93E5&0&01E2
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_80868086&REV_02\3&4F11E61&0&13
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_100E1462&REV_05\3&11583659&1&E0
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_100E1462&REV_05\3&11583659&1&FB
Driver: n/a

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_100E1462&REV_03\4&1A964D46&0&00E0
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_100E1462&REV_05\3&11583659&1&E4
Driver: n/a

Name: QuickPath Architecture Generic Non-core Registers - 2C62
Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_80868086&REV_02\3&4F11E61&0&00
Driver: n/a

Name: Intel(R) processor DRAM Controller - 0044
Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_100E1462&REV_02\3&11583659&1&00
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_80868086&REV_02\3&4F11E61&0&12
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_100E1462&REV_05\3&11583659&1&D0
Driver: n/a

Name: JMB38X SD Host Controller
Device ID: PCI\VEN_197B&DEV_2381&SUBSYS_100E1462&REV_00\4&136A93E5&0&02E2
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA58&SUBSYS_AA581462&REV_00\4&16CD53A4&0&0108
Driver: n/a

Name: Intel(R) 5 Series 4 Port SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_100E1462&REV_05\3&11583659&1&FA
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.01.3996.0000
Xiph.Org Theora Decoder,0x00600000,1,1,dsfTheoraDecoder.dll,
Xiph.Org Vorbis Decoder,0x00600000,1,1,dsfVorbisDecoder.dll,
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
Record Queue,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,15.04.3508.1109
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,15.04.3508.1109
ffdshow DXVA Video Decoder,0xff800002,2,1,ffdshow.ax,1.01.3996.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.01.3996.0000
RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,16.00.0001.0018
Mpa Splitter,0x00600001,1,1,MpaSplitter.ax,1.00.0000.0003
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.01.3996.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Mpeg Source,0x00200000,0,0,MpegSplitter.ax,1.00.0000.0005
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
LAV Splitter,0x00800004,1,1,LAVSplitter.ax,0.39.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
MainConcept AAC Decoder,0x00400000,1,1,,
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Xiph.Org Ogg Muxer,0x00200000,1,0,dsfOggMux.dll,
Indeo® video 5.10 Compression Filter,0x00200000,1,1,ir50_32.dll,5.2562.0015.0055
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
RealVideo Decoder,0x00400000,1,1,RealMediaSplitter.ax,1.00.0001.0001
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
MainConcept MP4 Demultiplexer,0x00400000,1,2,,
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
Indeo® video 5.10 Decompression Filter,0x00640000,1,1,ir50_32.dll,5.2562.0015.0055
RealPlayer MPEG4 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0001.0018
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
Xiph.Org FLAC Decoder,0x00600000,1,1,dsfFLACDecoder.dll,
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPC - MPEG-2 Video Decoder (Gabest),0x00500001,1,1,Mpeg2DecFilter.ax,1.05.0003.3819
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
MPC - FLV Splitter (Gabest),0x00600000,1,1,flvsplitter.ax,1.03.1976.0000
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
AVS Video Out,0x00200000,0,1,AVSVideoOutFilter3.ax,1.00.0000.0233
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
_ VSO Preview Filter,0x00200000,0,1,VsoVprev.ax,3.00.0001.0043
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
Mpa Source,0x00600001,0,0,MpaSplitter.ax,1.00.0000.0003
MainConcept (Consumer) AVC/H.264 Video Decoder,0x00400000,1,2,,
Xiph.Org Theora Encoder,0x00200000,1,1,dsfTheoraEncoder.dll,
Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder.dll,
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
G700decoder,0x00800000,1,1,G700decoder.dll,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Xiph.Org Native FLAC Decoder,0x00600000,0,1,dsfNativeFLACSource.dll,
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Xiph.Org Speex Encoder,0x00200000,1,1,dsfSpeexEncoder.dll,
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
Xiph.Org Speex Decoder,0x00600000,1,1,dsfSpeexDecoder.dll,
Haali Video Renderer,0x00200000,1,0,dxr.dll,
RealMedia Source,0x00600000,0,0,RealMediaSplitter.ax,1.00.0001.0001
Xiph.Org FLAC Encoder,0x00200000,1,1,dsfFLACEncoder.dll,
File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3508.1109
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
FLV4 Video Decoder,0x00400000,1,1,FLVSplitter.ax,1.00.0000.0005
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
VDP Renderer,0x00200000,1,0,vdpsnk.dll,3.00.0002.0265
RealPlayer MP3 Transform,0x00600000,1,1,rdsf3260.dll,16.00.0001.0018
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
DirectVobSub,0x00200000,2,1,VSFilter.dll,2.40.3819.0003
RealAudio Decoder,0x00400000,1,1,RealMediaSplitter.ax,1.00.0001.0001
DirectVobSub (auto-loading version),0x00800002,2,1,VSFilter.dll,2.40.3819.0003
WAV Dest,0x00000000,0,0,,
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,16.00.0001.0018
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.01.3996.0000
LAV Splitter Source,0x00800004,0,1,LAVSplitter.ax,0.39.0000.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MyPushSource,0x00200000,0,1,PushSource.dll,
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
Xiph.Org Ogg Demuxer,0x00600000,1,1,dsfOggDemux2.dll,
MPC - FLV Source (Gabest),0x00600000,0,0,flvsplitter.ax,1.03.1976.0000
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,16.00.0001.0018
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Arcsoft Snapshot Filter 1.0,0x00200000,1,1,ArcSnap.ax,1.00.0000.0020
QQ Source,0x00200000,0,1,yuvsrc.ax,1.00.0000.0001
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
TechSmith File Source,0x00400000,0,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith SWF Writer,0x00200000,2,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith WMFSDK Writer,0x00200000,1,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Simple PIP,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
ImageSource,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TitleSource,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Time Adjust,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Splitter Filter,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Frame Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Perf Skip Filter,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ZoomPIP Filter,0x00200000,2,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith PushVMR Source,0x00200000,0,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.01.0000.1631
TechSmith PushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.01.0000.1631
TechSmith SimplePushBitmap Source,0x00200000,0,2,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Wave Dest,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Overlay,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Wave Buffer,0x00200000,1,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ForceColor 8,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ForceColor 555,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ForceColor 565,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ForceColor 24,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith ForceColor 32,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Force Color32A,0x00200000,0,0,CamtasiaFilters.dll,7.01.0000.1631
SSFileWriter,0x00200000,1,0,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Frame Rate Tuner,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Camera Adjust,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
Techsmith Quicktime MOV Source,0x00600000,0,2,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Sound Effects Filter,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Flv Key Frame Setter,0x00200000,1,1,CamtasiaFilters.dll,7.01.0000.1631
TechSmith Floating Point Wave Filter,0x003fffff,1,1,CamtasiaFilters.dll,7.01.0000.1631
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.01.3996.0000
Mpeg Splitter,0x00400001,1,1,MpegSplitter.ax,1.00.0000.0005
MyPullSource,0x00200000,0,1,PushSource.dll,
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
RealMedia Splitter,0x00600000,1,1,RealMediaSplitter.ax,1.00.0001.0001
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.39.0000.0000
LAME Audio Encoder,0x00100000,2,1,lame_dshow.ax,1.00.0054.50801
WebM Muxer Filter,0x00200000,2,1,webmmux.dll,0.09.0012.0000
WebM VP8 Decoder Filter,0x00600000,1,1,vp8decoder.dll,0.09.0012.0000
WebM VP8 Encoder Filter,0x00200000,1,1,vp8encoder.dll,0.09.0012.0000
WebM Splitter Filter,0x00600000,1,1,webmsplit.dll,0.09.0012.0000
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.39.0000.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
iZotope Vocal Enhancement,0x00200000,1,1,iZotope_VocalEnhancement.dll,1.00.0000.0024
iZotope Consumer Restoration,0x00200000,1,1,iZotope_ConsumerRestoration.dll,1.00.0000.0024

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.01.3996.0000
Indeo® video 5.10 Compression Filter,0x00100000,1,1,ir50_32.dll,5.2562.0015.0055
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Xiph.Org Theora Encoder,0x00200000,1,1,dsfTheoraEncoder.dll,
WebM VP8 Encoder Filter,0x00200000,1,1,vp8encoder.dll,0.09.0012.0000
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Indeo® video 5.10,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xfire Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder.dll,
Xiph.Org Speex Encoder,0x00200000,1,1,dsfSpeexEncoder.dll,
Xiph.Org FLAC Encoder,0x00200000,1,1,dsfFLACEncoder.dll,
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713

Audio Capture Sources:
Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HDA HDMI Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HDA SPDIF Out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:
USB 2.0 Camera,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
VDP Source,0x00200000,0,1,vdpsrc.dll,3.00.0002.0265

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17713

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
Reply Quote
90 Blood Elf Paladin
6785
as for security system i use Kaspersky ONE Universal Security

Thank you so much for your help.
Reply Quote
MVP - Technical Support
100 Draenei Mage
7215
as for security system i use Kaspersky ONE Universal Security


Try putting in an exception for WowBrowserProxy.exe in there.

It's possible it's stopping it from launching.

Generally if the in game browser has a problem loading information from the support website it's meant to just default to the old help system.

If it's not even launching that's another issue entirely.
Reply Quote
90 Blood Elf Paladin
6785
05/22/2013 10:36 PMPosted by Bluspacecow
as for security system i use Kaspersky ONE Universal Security


Try putting in an exception for WowBrowserProxy.exe in there.

It's possible it's stopping it from launching.

Generally if the in game browser has a problem loading information from the support website it's meant to just default to the old help system.

If it's not even launching that's another issue entirely.


Thank you so much for answer.

I'm not sure how to do that. So far I looked under "Appiclication control" and it said that "Wowbrowserproxy" is under trusted group.
Reply Quote
90 Blood Elf Paladin
6785
05/22/2013 10:36 PMPosted by Bluspacecow
as for security system i use Kaspersky ONE Universal Security


Try putting in an exception for WowBrowserProxy.exe in there.

It's possible it's stopping it from launching.

Generally if the in game browser has a problem loading information from the support website it's meant to just default to the old help system.

If it's not even launching that's another issue entirely.


Thank you so much for answer.

I'm not sure how to do that. So far I looked under "Appiclication control" and it said that "Wowbrowserproxy" is under trusted group.
Reply Quote
90 Blood Elf Paladin
6785
Sadly to say i'm still encountering the same issue :(
Reply Quote
Support Forum Agent
Ravenhul

Do you have any way of completely disabling Kaspersky temporarily? I'm not too sure about Kaspersky ONE Universal Security, but for the regular Kaspersky security suite, you used to be able to just right click on a red "K" located in the system tray and select "pause protection". If you can do that, go ahead and do so and then test out the client. Let me know what happens.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii
Reply Quote
90 Blood Elf Paladin
6785
Ravenhul

Do you have any way of completely disabling Kaspersky temporarily? I'm not too sure about Kaspersky ONE Universal Security, but for the regular Kaspersky security suite, you used to be able to just right click on a red "K" located in the system tray and select "pause protection". If you can do that, go ahead and do so and then test out the client. Let me know what happens.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
https://us.battle.net/support/en/article/contact" class="bml-link-url2">Support Contact Information</a>

Got some feedback? <a href="https://www.surveymonkey.com/s/Dankorii

Thank you very much for getting back to me.
I disabled my firewall, yet the issue persisted.
Reply Quote
Support Forum Agent
Ravenhul ,

Could you try creating a new user account in Windows and adding it to the administrator group? Then log out of Windows and back in with the new account and try the game again and see if the in-game browser still gives an error.

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Reply Quote
100 Gnome Rogue
15245
i have exactly the same error. Starting to get annoying when i log in i have to click ok on the error box. Can we disable the wow browser at all? Only started happening since patch day.
Reply Quote
100 Gnome Rogue
15245
Ravenhul ,

Could you try creating a https://us.battle.net/support/en/article/creating-a-new-administrator-account-pc?utm_source= internal-support_forums&utm_medium= posting &utm_campaign=BlizzardCS&utm_content=052313" class="bml-link-url2">new user account</a> in Windows and adding it to the administrator group? Then log out of Windows and back in with the new account and try the game again and see if the in-game browser still gives an error.

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Sorry forgot to say, i did try this and got the same error message.
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100 Gnome Rogue
15245
Still persistimg
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Support Forum Agent
Häppyending

Go into the World of Warcraft folder and delete the Updates folder. Then go into the Data folder and delete the wow-update-base-16965.MPQ file. Once that is done, run the launcher and let it redownload the deleted files. Test out the client when the launcher gets to 100 percent.
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Got some feedback? https://www.surveymonkey.com/s/Dankorii
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100 Gnome Rogue
15245
I did what you have suggested Dankorii. I still get the error on the initial log in, after that i can log in and out of characters and i dont receive the error.
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