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The bottom link on the race change page to go to the FAQ links to the EU FAQ and not the US FAQ.
You will find all information about this service, including the conversion of mounts, reputation, equipment, titles, quests and more in the Race Change FAQ
The underlined is what directs to the wrong FAQ.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.