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Support Forum Agent
Items missing? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised.
Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information.
With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization.
All you will need to do is fill out our Account Recovery Form.
In addition to the password reset email, a Battle.net service ticket (similar to a petition) will also be automatically opened on your behalf to have an investigation initiated. While you will be unable to view this ticket when logged into the game, you should, however, receive a message your e-mail address containing your ticket number and other information. Rest assured, a dedicated support representative will review your ticket and work to assist you in every way possible.
Edited by Vrakthris on 2/25/2014 12:32 PM PST
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