Forum Guidelines and Information

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Support Forum Agent
Welcome to the Technical Support forum for World of Warcraft. This forum exists to provide World of Warcraft customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum , (7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means.


  • Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues.
    • Bug reports should be directed to the bug report forums: http://us.battle.net/wow/en/forum/1012660/
    • Billing or account issues should be sent to the Billing department:
      • Blizzard Support provides a Web Form for you to fill out which collects most of the information Billing and Account Services will need to be able to quickly and efficiently provide you with a solution.
        http://us.blizzard.com/support/webform.xml?locale=en_US
      • Phone Support: Live Billing and Account Services representatives are available to assist you with your questions and concerns.
        1-800-592-5499 Hours vary, please check here for times available
      • .

    • Game discussions, complaints, or commentary should be posted in the appropriate forum.

  • Please refrain from using profanity in your subject lines or thread body. While we do employ a filter that obscures offensive language this does not give license to use it freely.
  • You can bump your thread if it falls past the second page. Please remember that Technical Support moderates the forums 7 AM to 8 PM Pacific Time, 7 days a week. If no Blizzard employees are able or available to provide an answer in your thread, you should contact our techs more directly:
    http://us.battle.net/support/en/article/contact

  • Please make new posts for your own issue, except where a solution has already been posted. Otherwise, please do not change the subject.
  • Do not hijack threads with your new topic. Posting an issue which is similar but distinct from the original topic means that replies must either ignore your post or that of the original poster.
  • Please post a subject title that provides a clear indication of the problem you are experiencing. Posting something like "Major problem!! Look inside" does not communicate anything about the issue you are facing.
  • Unless addressing an issue not already covered in the in-game alert or the server status forum, please do not create posts relating to server stability or down time.
  • Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement. We understand that emotions can run high while dealing with technical issues, but such posts do not advance our goal of providing assistance to the widest audience of customers in this forum. If you feel that a Support employee has acted inappropriately, please send an email to Support@Blizzard.com.
  • Please do not post direct contact info for other companies. It is OK to post links to websites where contact info can be found, but posting actual info here on the forums is not permitted.

We hope that this forum can continue to be a place where users can find quick resolution to their issues. To help do this we ask that the above guidelines be observed at all times when contributing to this forum.
Lastly, please remember that Blizzard provides these forums as a venue for our customers to discuss our games. Posts can be deleted and users may be banned from this site, without prior warning or explanation, at the sole discretion of the forum moderators.
Edited by Jurannok on 10/4/2012 12:17 PM PDT
Support Forum Agent
Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct (http://forums.battle.net/forum-coc.html) and guidelines (link to post 2) before posting.

Important Reminders:
    Search
    The search function at the top of the World of Warcraft community site is extremely effective and robust. Before you create a new forum topic, please be use it to search for similar topics, blog posts, or web pages that may contain the answer for which you are looking. Making a new thread on an existing subject can result in your thread being deleted or, if you continue to re-post the same content, the loss of your forum privileges for spamming.

    Rating
    The forum rating system can be used to promote positive discussion, demote unhelpful comments, and even report posts that violate the forum Code of Conduct. By hovering over a post you'll be presented with several options, including a "thumbs up" (Like) and a "thumbs down" (Dislike) icon. Clicking the "thumbs up" icon will rate the post up. If enough people like a post, it will gain a Highly Rated status and appear at the top of related search results. Highly Rated posts will also have a highlighted background. Clicking the "thumbs down" icon will expand a drop-down menu which will include "Dislike," "Trolling, "Spam" and "Report" options. "Dislike" will rate the post down. If enough people dislike a post, it will be darkened, and with a lot of dislikes it will be hidden completely. You can also quickly report a post as trolling or spam, or use the report function to fill out a more comprehensive description of a violation.

    Please note that you can only rate each post once. Use your power wisely to help foster a positive and helpful forum community.


Have fun posting on these forums, and good luck with your adventures in Azeroth!


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Guidelines

In addition to the forum Code of Conduct (http://forums.battle.net/forum-coc.html), here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, these cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

  • The World of Warcraft forums are for discussion of topics directly related to World of Warcraft.

    The forums here are specifically to discuss the game and related topics. Any topics not related to World of Warcraft, Battle.net, or Blizzard Entertainment are subject to deletion.



  • Don't post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.

    While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.



  • Using the words "Blizzard," "Blue," or any community team members' names in a thread topic is frowned upon.

    Everyone would like Blizzard to read and acknowledge his or her post, and we understand that; however, use of such words in the subject line does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.



  • Posting "First" or IBTL ("in before lock") constitutes as spamming.

    You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL ("in before the lock") is not helpful, and if you feel a thread should be moderated please use the rating button to do so.



  • Do not "bump" posts.

    The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called "necro bumping" or "necroing").



  • Petition posts are frowned upon.

    These are discussion forums and, as such, we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.



  • Do not post about locked or deleted threads.

    Posts that are moderated have a reason behind the moderation. It's up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.


There is also cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you will be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately—if one is found to be repeatedly violating policy, appropriate action will be taken.

This topic is locked.

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

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