Every post will be responded to in some fashion before being locked. When a thread is locked, it means we have sufficient information on the issue and won't require any further assistance.
The stickies at the top of the Bug Report Forum contain valuable information to assist you. Please read them before doing anything.
Since we are strictly interested in issue reports on this forum, the following threads are likely to be deleted immediately:
1. Discussion threads (What do you all think?)
2. Invalid issue reports
3. Feedback / Suggestion threads.
4. Posts requesting information on the game.
5. Posts made on other forums (Don't spam.)
6. "Accomplishment" threads, threads to advertise screenshots unrelated to bug reports, and other "This happened on the server" posts
7. Posts requesting status updates on existing issues.
Bug Reporting Guidelines
o Any time you encounter a suspected bug in the game, you should contact a GM via the in-game petition system. Many issues can be rectified immediately by a GM.
o State if custom UI mods are being used. Try and test bugs with NO UI MODS INSTALLED.
o Supply screenshots where applicable.
o Provide as much information as possible, give full names of NPCs, abilities or locations that are involved in the bug. Give ability descriptions as well. *DO NOT ASSUME* that the QA person on duty knows what you are talking about.
o Use proper English, do not use slang, abbreviations or other unclear language when describing the issue. We can not address bug reports that we do not understand.
o Create a single thread for each issue, lists of bugs are difficult to track and respond to, if you have multiple bug reports please verify that there are not already threads on them and then post them each in their own thread.
Creating a Bug Thread
When reporting a bug, we would like you to take the time and search the forum to see if your issue is already reported. While we won't delete duplicate reports, it will save us time if you know the issue is already posted and do not repost it. Using keywords (such as a unique element of a crash log or an ability name) is a good way to find threads.
If you haven't found anything, start a new thread with your issue and put [BUG] in the subject while being as descriptive as possible. Additionally, if you have multiple issues, separate them into different threads. Unique bugs should get unique threads.
Try to include steps to reproduce your problem. Be succinct. Leave out any opinions on the problem and focus on how best to tell us about it to help resolve the issue.