Blizzard pays no attention to MVP feedback.

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MVP - Customer Support
90 Tauren Druid
12960
I'd like to highlight this post again:
08/07/2013 05:29 PMPosted by Silvernote
If the MVP program does stick around, I would like to see the MVP's start more discussions centering on the game. Earlier today I saw a discussion started by an MVP regarding staying motivated to level. This, in my opinion, is a positive contribution that helps the community, and I don't feel it happens frequently enough.


This is the kind of feedback that we as MVPs would like to get. It's also useful for the Community team that "manages" (directs, herds cats, etc.) us.

I'd love to see more ideas like that. It's already got me thinking about ways I can get some useful discussions going.
________________________________________________
Customer Support Forum MVP
HDL - http://hdl-the-guild.com/~nodrama/
E-mail - neppyman.no@spam.gmail.com
"In the name of Elune, I will punish you!"
Community Manager
Alright. I made it back to this thread. Better late than never? :)

08/07/2013 01:58 PMPosted by Nakhara
I like the idea of MVPs, but the MVP role in other communities tends to come with some forum moderation privileges like being able to lock or hide threads that are in clear violation of the posting rules.

This idea has been raised since the MVP program for WoW first began, and as it still stands today we're against having volunteer moderators. There would absolutely be benefits to having members of the community volunteer as moderators; but with all things considered we feel there are too many drawbacks and too much potential for creating even bigger problems.

Kind of think you guys are going about it wrong. More often than not i see posts from MVP's in general. This part of the forum is akin to Mos Eisley.

Think you would be better serverd to find specific people from each class that are active in their class forums. I know the discussions there are sometimes a little whinny and that Blues have specifically stated that they don't post there, or maybe it was GC i don't know.

Just my opinion and all. Kudos for trying things out though.

We've avoided designating individual MVPs as representatives for specific classes or gameplay types. Ultimately we're looking for knowledgeable players who are adept at communicating in text format. We tell MVPs that they should feel pretty free to post in whatever capacity they're comfortable, which is why some gravitate to Class or Class Role forums.

But I think it's worth clarifying that we don't assign MVPs in such ways. It's important to have an MVP program with participants that reflect as much of the diversity in our community as possible. We're just not sure that making those representations more official and defined is a good thing. For example, we should avoid the type of situation where an MVP could be held accountable for the perceived balance of a particular class, or how that MVP relays information between the community and the designers.

I know we are the vocal minority, and half the time, we have no idea what we want. But, I think we can ALL agree that seeing Blue font in a thread in response to a topic lends more credibility to the stance on the issue than just another random recommendation from green text.

That's intentional. If you're reading green text, you're reading the post of a player that Blizzard has determined sets a generally positive example for the community. If you're reading blue text, you're reading the post of a Blizzard employee offering official comments on community topics. In this context, blue text should carry with it more weight and "credibility."

To inject a little more of my opinion into this, I feel that the MVP system is good, in theory. It's a great way recognize people who are regular to these forums, and more often than not helpful and fun to discuss things with. The biggest issue I see is the misinformation as to what exactly an MVP is, as more people tend to think they do this stuff "on behalf of Blizzard." If there were a way to make it more apparent what the actual point of the system is, I think we'd have less MVP hate and perhaps a bit more cohesive environment... Because very clearly, people who dislike MVP's draw a line between themselves and the MVP's
(and those that get along with the MVP's) in terms of the community... Which I don't think is right or intended.

I agree. Under the current setup, I think far too many threads are derailed simply because a player's text is in green, and many of the posters in that thread don't know why, or if it's even just a regular player.

And messaging only goes so far. We have a sticky on this forum that clearly defines what the MVP program is, but we can't expect most people to read it. Perhaps the way an MVP is visually distinguished needs to be altered in some way to try and stave off initial confusion. That said, there are a lot of limitations on what we can currently do with special account flagging on our website. Creating more robust rules and "account types" requires a great deal of web design time, and we also have to consider that the MVP program spans all of our games and regional websites. I'm just the program administrator for the North American WoW MVP program. There are other administrators for WoW MVPs in each region. The same is true for StarCraft II and Diablo III.

(Yep, even CM tasks and initiatives have development pipelines, prioritization requirements, feedback procedures, iterative implementations, and many of the other things you hear us talking about in a game design context!)

Grant MVP status for a month or two then make another selection. I've never understood why, when there are so many interesting/constructive players, this has not already been the case.

To be perfectly honest, we don't have the bandwidth to do this right now. Or, to put it more accurately, it's difficult to justify injecting this much effort into the program. I'm not saying the program isn't working or has little value to us. But we have many programs and initiatives in our department that are directly linked to efforts in building/strengthening the videogame community, improving communications between players and Blizzard, and on and on. Outside of CMs posting directly on the forums, the MVP program is probably the most forward-facing operation we have on the forums. But that doesn't inherently give it priority over many of the other projects we're working on.

In its most simple form, the idea of the MVP program is to identify intelligent, experienced, and constructive posters in a way that makes them recognizable to everyone. I understand there are flaws with this when considering the current implementation, but my point is that our intent isn't to micromanage MVPs once they're selected. It really boils down to, "Hey, your posts on the forums are good. With your consent, we'd like to change your text color so what you say stands out more." That sentiment doesn't expire (provided it's still true of the individual MVP's posting habits).
Edited by Zarhym on 8/8/2013 2:04 PM PDT
90 Orc Shaman
7200
http://i.imgur.com/LrBhJRm.jpg
http://i.imgur.com/lyC5ZlK.jpg


Completely off topic, but Snowfox, what addon(s) is it that you have for your action bars/minimap area? I like it.
90 Undead Death Knight
6025
Oh god they extended it.
90 Blood Elf Priest
17085
Zar! Make MVP text pink so people won't be green with envy. Do that and all will settle down into peaceful coexistence. Uh huh.
08/08/2013 02:04 PMPosted by Zarhym
Perhaps the way an MVP is visually distinguished needs to be altered in some way to try and stave off initial confusion.


I think that's actually a really good idea. I'm sure there are plenty of players that don't really understand the program and misunderstand the purpose of green text, since Blues are the only other posters with a different text color.

Maybe doing something like the arena tournament borders instead of altering the color of the text would be a better way to identify MVPs?
Edited by Nakhara on 8/8/2013 2:14 PM PDT
7 Human Paladin
0
08/08/2013 02:04 PMPosted by Zarhym
It's important to have an MVP program with participants that reflect as much of the diversity in our community as possible.

Just want to highlight this. That the MVPs don't always agree with each other let alone with the rest of us is a very good thing. A completely uniform opinion in this forum context would be easily predictable and therefore ignorable. And therefore boring.
90 Worgen Mage
12565
I guess coming from a Mage perspective, we need an MVP that actually participates in aspects of the game that they are posting about. Having an MVP that is great at crunching numbers and knows SimCraft is useful, but it needs to be balanced out by someone who can speak from experience about the raiding and PvP environment, and to the concerns Mages who participate in those areas of the game have. After all, the majority of people who post on these forums, participate in those end game activities.
Edited by Methusula on 8/8/2013 2:25 PM PDT
90 Human Mage
13555
08/08/2013 02:04 PMPosted by Zarhym
We've avoided designating individual MVPs as representatives for specific classes or gameplay types. Ultimately we're looking for knowledgeable players who are adept at communicating in text format.


08/08/2013 02:04 PMPosted by Zarhym
It's important to have an MVP program with participants that reflect as much of the diversity in our community as possible.


I 100% support not having specialized MVP roles and not trying to prevent MVP's from posting in any thread that they find is interesting. Restricting some players from posting about some subjects is hardly a reward.

I agree. Under the current setup, I think far too many threads are derailed simply because a player's text is in green, and many of the posters in that thread don't know why, or if it's even just a regular player.
I would say more moderation at those who derail a thread just to be abusive to a player MVP or not is needed, and I don't think that's outside the realm of time and money and effort to continue to make the Blizzard forums in general worthwhile (some more moderation on the forums would also clean up some of the spammy topics that we see 4 or 5 times a week, maybe redirecting to a more recent thread instead of just locking).
90 Human Mage
19145
Zar! Make MVP text pink so people won't be green with envy. Do that and all will settle down into peaceful coexistence. Uh huh.


This needs to stop

no one is jealous of MVP's, no one is jealous of their green text. and the constant "Green with envy" "Greeen Jelly" crap that goes on just furthers the problem.

the "Green Jelly" comments are even propogated by the MVP's themselves. it's ridiculous.
Edited by Annastasi on 8/8/2013 2:26 PM PDT
90 Blood Elf Priest
10775
The forums have become the land of trolls and flamers not intelligent thought and ideas. Managing the topics received i can imagine has become alot like kindergarten class.

" Zarhym hes touching me!!! No im not Yess he is. Waaaaa"

So yes i can imagine not a whole lot gets done when most complaints arent even complaints lol
90 Human Mage
13555
08/08/2013 02:23 PMPosted by Methusula
I guess coming from a Mage perspective, we need an MVP that actually participates in aspects of the game that they are posting about.

I'll disagree that any class needs a MVP. Zarhym has already said:
08/08/2013 02:04 PMPosted by Zarhym
We've avoided designating individual MVPs as representatives for specific classes or gameplay types.
90 Worgen Druid
12780
So, your feedback about the MVP program does matter (send to mvps@blizzard.com). If you're concerned about the behavior of specific individuals in the program, I'll hear you out on that as well. I just can't guarantee a response, or that I'll agree with your interpretation of our policies and procedures for the forums.


I've done as such before as well, and it's mostly a certain particular one that causes problems.

Yet, they're still around.
90 Blood Elf Mage
9175
http://i.imgur.com/LrBhJRm.jpg
http://i.imgur.com/lyC5ZlK.jpg


Completely off topic, but Snowfox, what addon(s) is it that you have for your action bars/minimap area? I like it.


That's SpartanUI
90 Gnome Warrior
13000
Also, can I haz my MvP back? :P
90 Draenei Paladin
16995
It really boils down to, "Hey, your posts on the forums are good. With your consent, we'd like to change your text color so what you say stands out more." That sentiment doesn't expire (provided it's still true of the individual MVP's posting habits).


Sometimes I wonder if you guys actually review your MVP's to see if this keeps holding true for them over time.

I know you made a post earlier in the thread about the MVP feedback system and how you do pay attention too it, but still.

Regardless the vast majority of MVP Posters do fit the bill, a few bad apples shouldn't ruin the entire bushel because some of them do a lot of good.
Edited by Cadenbrie on 8/8/2013 2:40 PM PDT
90 Blood Elf Mage
9175
Also, can I haz my MvP back? :P


Can you handle it this time? CAN YOU HANDLE THE FLAMES? <3
90 Worgen Mage
12565
08/08/2013 02:28 PMPosted by Fairadey
I guess coming from a Mage perspective, we need an MVP that actually participates in aspects of the game that they are posting about.

I'll disagree that any class needs a MVP. Zarhym has already said:
We've avoided designating individual MVPs as representatives for specific classes or gameplay types.


Ok great, but the only MVP's that I have seen post in the Mage forums EVER, is Lhivera and Lissanna. They both admittedly have limited experience with anything other than Frost, and Lhivera does't participate in end game content. This is an issue for me.
90 Human Mage
13555
Regardless the vast majority of MVP Posters do fit the bill, a few bad apples shouldn't ruin the entire bushel because some of them do a lot of good.


There are plenty of people on this forum who don't feel there are any bad apples among the current group of MVP's.
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