Please Help about Locking account.

85 Human Priest
4635
Hi, i usually play wow at my pc, but sometimes when im bored, i play at my laptop and my house got 2 laptop that i usually use to play wow everyday. But since yesterday, i always get "the account has been locked due to suspicious login activity" . But the thing is all of my laptop and pc are mine.

Question
1 = Can i somehow make the account recognise my pc and also my laptop so i dont have to change my password every time i want to play the next day after?

2= does you guy check my ip, its all the same, i use wifi connectivity at my home using one modem.

Pls help// :)
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- Customer Support
100 Tauren Druid
13680
The exact reasons for these locks cannot be made public, for obvious reasons.

Do you happen to use a proxy or tunneling service to access the game?

You may be able to discuss the matter with Billing - they can reveal more details in private, and perhaps modify your thresholds to minimize this.
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87 Blood Elf Death Knight
13690
Maybe an inquiry to (WoWAccountAdmin@blizzard.com) is also good? :)
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- Customer Support
100 Tauren Druid
13680
I think Billing is the only department that has control over these locking systems, but I could be mistaken.

And a phone call would be much better than an e-mail. E-mails to Billing have a 48-hour turnaround time, initially.
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87 Blood Elf Death Knight
13690
/shrug

Nevalistis can correct me if needed.
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- Customer Support
100 Tauren Druid
13680
i see.. but a call is a bit costly for me, cause im not living in the NA. May be i give it a try thou. Thanks.. :)


Well, if you can get Skype working, it should actually be free. So that might work. :)
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87 Blood Elf Death Knight
13690
You can also use Skype. 1-800 numbers are free there. :)

If you can do Vent, you can do Skype.
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87 Blood Elf Death Knight
13690
No worries, hon. :)
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Community Manager
/shrug
Nevalistis can correct me if needed.

Billing would be the best choice in this situation. >^.^<

Billing and Account Services
Hours: 7 AM to 8 PM Pacific Standard Time

How to contact:
Phone: 1-800-592-5499
Australia: 1-800-041-378
Chile: 1230-020-5554
Mexico: 001-888-578-7628
Argentina: 0800-333-0778

E-mail: billing@blizzard.com
Web form: http://us.blizzard.com/support/webform.xml
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87 Blood Elf Death Knight
13690
Okies :3
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