I am not normally the type of person to post in threads of this sort, but after seeing Mr. Pardo's heartfelt post, I felt like I should say my piece.
There are a couple of things about this community that utterly baffle me:
1. The Jay-bashing: I honestly don't believe that there is ANY Diablo 3 game that Blizzard could have released that would have made this community happy. If it had been an exact clone of the D2 treasure tables and loot system with an updated storyline and the modern graphics and combat engine we have, I still think people would have been unhappy with the game and still be bashing Jay. I don't know WHY this is, I guess it just comes with his job description nowadays. :\
2. Diablo games seem to draw out the worst in people (or the worst people, take your pick.) Even going back to D2, the game was heavily characterized by scammers, cheaters, and chat-channel and in-game spamming, far more so than any other game I've played through the years. It really didn't help that the moderators here were very slow to gain the upper hand on the nasty, negative, combative, trollish atmosphere that pervaded these forums the first 3-4 months of the game. I think that set the tone for much of what followed. Mob mentality, if you will. Jay, as the most public human face of Diablo 3, has merely been the prime focus for this incredibly negative outpouring.
(As a side note, I was online the morning the posts first broke in the Blizz General Discussion forum when someone became aware that Jay had made the infamous FB comment, and it is my opinion that this whole conflagration was started by 4 or 5 persons from another forum who came over here rabble-rousing about it under a couple different handles until it took on a life of its own.)
As for Jay's job performance and all, for my part, I have no real opinion in one direction or the other. I don't really know what his job duties entail as a "Game Director", so I'm not really qualified to judge his job performance, but I can say that Diablo 3 is a wonderful game that has given me more than 1,200 hours of absolutely delightful gameplay pleasure over the past 8 months, and indeed, some of the most utterly satisfying and enjoyable gameplay I have had in more than a decade (since my hardcore D2 days!)
Sure, the game had problems at release, but I think Blizz has been very responsive in listening to the community and addressing its concerns (as quickly as a behemoth organization of its type can do) and I think we're headed in a very positive direction with the game.
In a way, I'm kind of sorry to see Jay go at this time, because I get the sense his departure isn't on the high note everyone at Blizz who works with him and thinks so highly of him would like to have seen. I'm sorry the community is being so unrelentingly nasty to this man of whom they really know very little, other than what some rabble-rousing trouble-makers have chosen to highlight as a couple of very human missteps than any one of us could, and do make from time to time.
But most of all, I hope this community is more respectful and courteous to Jay's successor (but I'm certainly not holding my breath!)