i used to love blizzard and have been a long term supporter. yes, i even pre-ordered sc2:hots, because sc2 is one of very few games out there that one can still call "competitive" - FPS are dead and the only alternatives are hon/lol or other dota clones that are simply bad.
what leaves a REALLY foul taste regarding diablo 3 is the following: i remember an interview with some guy from blizzard talking about how they don't actually want to drive people away from wow by releasing diablo 3. if you want customers to stick to one of your products they are paying a monthly subscription for, just release a game that last for a little while, but has no real end-game content.
at the same time, allow botters, allow dupes, allow every farming strategy possible - there are interviews with farmers around saying that they run 1000 accounts in parallel. conspiracy theory anyone? if accounts get banned, they need to "rebuy" their entry to diablo 3. at the same time, blizzard gets its fair share from any item sold by a bot-farmer.
that's a pretty smart business model, isn't it?
Agreed and I bet the next phase is for them to promise all these improvements and neat features in their expansion. But here's the problem, and what you didn't factor in, the PC gaming has lost faith in you.
There is no way you can debate this. From high profile gamers who have their own popular YouTube channels to just the average PC gamer, everyone's reactions to Blizzard is the same thanks to D3. You are not that company that makes amazing, flawless and key word here "TIMELESS" games. Bad design decision after bad design decision.
How many people asked for an offline mode that had ZERO interaction with an online mode, and what did you reply with? "Oh we don't want to confuse newer player who can't read and understand plain English." When we had concerns about the RMAH what did you do? Let it completely EFF up the economy for months after release.
To me it's not even about the lack of a dark atmosphere, or the lack of skill points and talent trees, I just see your greed. A desire to make more money off the game instead of giving a game that would be so amazingly badass that EVERYONE would want to quit WoW b/c they were obsessed with it. This is the goal and the bar you should have set for yourselves
. Instead the bar was set to make a great summer blockbuster game and you achieved it. Congratulations.