Bug Report

Jun 4, 2013 Welcome to the Bug Report Forums! Welcome to the Bug Report forum! The purpose of this forum is primarily to collect issue reports on the Battle.net desktop app. We greatly appreciate our customers helping us to find issues with the game. As such, this forum is one of your best methods for making us aware of these issues. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct before posting.Aratil0 Jun 4, 2013
Jan 21 Battle.net app white screen after update I just updated the Battle.net application (it was working fine before), and now the application's screen is white. I can't see anything. Screenshot : http://i.imgur.com/vkcsUtg.png I tried reinstalling with no results. Help.Scynthrax38 Jan 21
14h Super zoom after opening loot boxes and in hero gallery. Since the Overwatch League backdrop started showing up in the menu things have been weird. When you open up a loot box the screen zooms in and it super zooms in on the items. So this cause a little bit of a hassle to select each loot item individually. And it does the same thing when you choose a hero to edit, it super zoomsPhoenix92290 14h
17h Can't Add Friend Heya, I can't seem to add my friend on battle.net. I haven't had any problems with it before and we are both on the same region. I looked from recommended friends as we have a mutual friend on battle.net but my friend I'm trying to add isn't there. They've also tried adding me and I haven't received a request either. Any solutions?Hurst7 17h
1d please help For some reason Canadians have to take a eligibility test in order to receive the reward of access pass for owl. But everytime i try to submit my answer it just shows loading FOREVER. idk what else can i do lk i refreshed for a few times but it still shows loading. it has been loading for like twenty minutes already please fixNoMercyPlz0 1d
1d bug luego del parche no me carga la tienda, no puedo comprar nada alguien sabe por que ?wentten0 1d
2d Account settings has flashing UI and acts as if it's in an infinite refresh loop. First of all I'm having no issues logging in and can access the forums and blizzard's homepage just fine so this isn't an account issue. However when I get to the account settings page all the ui flashes on and off the screen repeatedly and the refresh button in the upper left corner of my browser keep going to an X then back to a circle as if it's refreshing. I'm not sure what is causing this can I get help. I know there was a similar issue with the battle.net client some time back with people that had changed their resolution but I haven't done that.AoiYui0 2d
2d All my friends in battlenet are gone! Please I have made really cool people and when i logged in today i saw that all my friends are gone ! what can i do to resolve this? Please help ... I didn't expect to come home to this! It's a nightmare please blizzard im a long time fan and user but this is one thing I didnt expect happen!LilFuego1 2d
2d Stuck in Loop I am TRYING to update my account information specificly my SMS phone number information as I have not had that number in several YEARS now however I can NOT change that number because you keep sending the confirmation that it IS ME request to THAT phone number. I am 60 years old I hate doing crap like this online what the HELL ever happened to being able to pick up a god dam PHONE and being able to talk to someone ?? NO where that I can find is there a phone number listed to contact and actually talk to a support person . Let me guess all of those people were fired /let go so that the Ceo's that left could have more cash in their golden Parachutes ?OntillDawn1 2d
2d Invisible client the client battle.net has stopped displaying the graphic shell, i.e. the entire client is a transparent window, when opening any application and after closing it "hangs" the client and only its borders are visible, games can be started, but only clicking on the memory where the button should fade recovery of the system (rollback for 2 days) did not help, removing ALL games and the client, followed by clearing all the "temp" folders and in general all combinations of Blizzard, Battle and HearthStone words and a complete reinstallation of everything (not the system) led to nothing . Problem still exists. The client window is invisible, but clickable (memory games "where the button" can be clicked, the game starts). Rollback of drivers did not give anything either. Cleaning the registry the same way. at 7 am by MSK the client started - everything was correctly displayed, after 2-3 hours I noticed that "the client needs to restart", after the restart the client became invisible.BeatCore5 2d
3d Unable to connect when PC wakes up from sleep When I have the battle.net client running and put my computer to sleep, then wake it up again, the client is unable to connect and requires a restart. Version: Windows 10 Pro version 1803colsen913 3d
3d Post new year's event launcher makes OW unplayable Loading time of the character models for the background is very long. Sometimes I don't load into matches anymore. (lost endorsment lvl QQ) After opening a lootbox the whole screen zooms in and when I went in the hero gallery to see what I got everything on my screen just disapeared and I only had a white background.Phage0 3d
3d Can't add friend nor receive friend requests For some reason I can't add a friend and I am not found on the search, even when we used our battletags to try and add each other, both in americas server, I can't add her and she can't add me. Why is it not working? If anyone can help I will be very thankful.DarthNuber14 3d
4d cant connect on EU servers cant browse eu.battle.net but yes the US one, same thing on the APP cant log in on european servers and when i connect using US ones later on in game cant connect to server. So i cant even access my account or even download battle.net app againSacromort0 4d
4d how the hell do you add friends someone plz help I've tried and tried but it sucksPyroHedgehog26 4d
5d Installing game - wrong "Insufficient disk space" error Hi there, When I am about to install a game, the default install location was my local "C" drive, which had insufficient space (25.0GB for Diablo). I then selected a different location, which had enough space (over 100GB), but the same error for not having enough space remained, which did not allow me to proceed with the installation. I was able to change the install location to another drive only after I cleared some space from the default location on "C" so that I had over the needed 25GB. Not a big issue, but can be annoying to someone if they can't clear out the space needed :) ZZinja15 5d
5d Blizzard App changes my Screen Resolution So whenever I start the Blizzard App lately, my computer's screen resolution drops from its standard 1920x1080 and becomes 640x480, an option not selectable in my range of screen resolution options. This basically means I have to keep my Windows Settings open and manually reset the resolution back to its standard format every time I want to play a game. Is there any way to stop this?Fobar7 5d
5d I can not throw a player from the channel Problem with opportunities http://i11.pixs.ru/storage/0/3/2/4png_3610032_31253032.pngmyGG0 5d
6d Static sound and app crashing. Been 72hrs+ no fix Common guys. Many have reported this issue and there has been no fix. Pretty essential. In case you need another reminder the bug is due to an unread message on the social app tab that crashes the entire app upon launchHeccate2 6d
6d Battle.net Client disconnects and reconnects constantly on new laptop Had spoke to a GM regarding this issue and was referred to opening a bug report. Issue is my new Alienware laptop will disconnect and re-connect constantly from the BNet client when logging into my account. The odd part of this is that if I am wired, this issue is not apparent. Only if I am connected wirelessly. The other odd part is if my girlfriend signs in while I am connected wirelessly, her account is fine. It is specifically my account and specifically only wireless. My desktop and old laptop can log into my account fine. Please let me know what specs you need or any further information.Diesik14 6d
Feb 9 Battle.net app keeps disconnecting and reconnecting and I've tried everything to fix it Blizzard app keeps disconnecting and reconnecting not allowing anything to be done. I log in and then just constant reconnects/disconnects. I've tried the to do what a few other posts said to do with no help. tried first disabling the killer control then tried a fresh install with no success. also tried to install the battle.net app on my ssd drive as well as my hdd with no success. please help as i cannot even download a game at this point to try and play and cannot check my messages either. TIA for any helpjjsully274 Feb 9
Feb 8 voice chat rip? Voice chat isn't working with 1.12.1Caged57 Feb 8
Feb 8 Call of Duty Black Ops 4 UI error When I try to get on Call of Duty I am getting a UI error and it will not allow me to play the game at all. Any ideas on how to fix this issue?mcpatty1 Feb 8
Feb 7 Warcraft 3: The Frozen Throne keeps crashing since the newest update Everything was fine until latest update came. My game crashed 3 times since the update and I was only playing 6-7 Legion TDsRagnato13 Feb 7
Feb 7 Hearthstone, can't play with my friends. My Hearthstone says I can't message my friends while im set to appear offline, the problem is my battle.net launcher is in online mode. I can't play with them either. This is only an issue on the US servers, from the EU servers I was able to contact my friends. This started in last december I think, and since than it's stuck in that state. Before that I was able to play with my friends for years so I don't know what happened. I tried deleting and reinstalling the Battle.net app, and Hearthstone too multiple times but nothing worked.Landarius0 Feb 7
Feb 7 reclamo no puedo conectarme a Battle net es imposible lo grave que pago una suscripcion para no tener el servicio eso de que cada miercoles hacen actualizaciones y dejan a los clientes sin servicio y no lo soluciones.Pido por favor solucionmiriam471 Feb 7
Feb 6 "Battle.net Launcher.exe" has generic white icon in Windows 10 taskbar Feb 7, 2014 Hello Hyphen, One of our brilliant users has provided steps to workaround this issue that has helped some folks restore the icon to the original state. 1. Right click on the taskbar button 2. right click on "Battle.net" -> click properties 3. Click Change Icon... 4. Click ok. Hope that helps! If this doesn't fix the issue let us know. *https://us.battle.net/forums/en/bnet/topic/11676427585 THE PROVIDED SOLUTION DOES NOT HELP because in my icon settings there is a normal Battlenet icon so everything should work, but on the taskbar is just a blank icon. Please provide a proper solution.Amzie26 Feb 6
Feb 5 Hearthstone says I'm set to appear offline My Hearthstone says I can't message my friends while im set to appear offline, the problem is my battle.net launcher is in online mode. I can't play with them either. This is only an issue on the US servers, from the EU servers I was able to contact my friends. This started in last december I think, and since than it's stuck in that state. Before that I was able to play with my friends for years so I don't know what happened. I tried deleting and reinstalling the Battle.net app, and Hearthstone too multiple times but nothing worked.Landarius0 Feb 5
Feb 3 When I launch App, Resolution changes When I launch the app, my screen resolution changes from 1920x1080 to 800x600 (From max resolution to min resolution) It doesn't really affect anything, as I can just change the resolution back, but it is quite annoying and I would like to fix this if possible. I updated all my drivers right before making this post and it didn't fix it.timka30 Feb 3
Feb 3 Start Voice Chat is Greyed Out 18 Jan 2019 Unable to launch a voice chat. It is greyed out. I can confirm the microphone works. I used it today in Voice Attack with another game. The alternative fix to create a group under the social also provides and error after entering a group name - you can't make changes to this content.Macros2 Feb 3
Feb 2 Cannot login into Battle.net PC user, when I go to start any game and type in my password it doesn't connect me to Battle.net, forced into offline mode, thus I cant play any games.djcross0 Feb 2
Feb 2 CHIVE Error code Graphics failed to initialize "CHIVE" error code.....WASTED 70 on CHIVE!!!!!!PDogzScrapin0 Feb 2
Feb 1 problema de descarga de app hola, no se si les estara andando bien, el link de descarga de la app de blizzard o si es mi computadora, pero eh intentado descargarlo como unas 100 veces y se corta hasta probe con Jdownload y me dice q falla la conexion de descarga con blizzard..Asakura0 Feb 1
Jan 30 all my blizzard friends are gone ;c when me and my friend logged on to play over watch together we discovered that all our friends were gone, and while in game cant change your status and you can't even send friend requests to get them back, I even asked people in general and they all said that they lost theirs too. I can't friend most of them back since we don't have ways to communicate apart from blizzard, please fix this quickly or you might start losing some peopleSamPie1 Jan 30
Jan 28 SMS Protect and Foreign cell phones. Hi, the page us.battle.net/support/en/article/26824?linkId=100000004849526 lists a few limitations. You should also include the number must be "Not foreign". I work overseas and my cellphone number (in my case Chinese) is not eligible.Cybercelt0 Jan 28
Jan 28 can not access account page from app this is the error message i get: DNS_PROBE_FINISHED_NXDOMAIN it sends me to this address: https://overview/?utm_source=app-other&utm_medium=internalandreasasp0 Jan 28
Jan 28 Cannot craft hellfire rings and amulets though have necessary materials have materials to craft hellfire rings and amulets but cannot craft them. Says that don't have materialsVektor1 Jan 28
Jan 27 PC restart when OW boots up Hi there, my pc only restarts with Overwatch when it boots up Previously my pc would restart randomly during a game, before and after Does anyone else encounter this problem and found a fix?yosomolo0 Jan 27
Jan 27 Game Crashed, Now I'm Suspended? The game crashed as I entered CTF comp, and it counted it as me leaving. I wasn't leaving, the game literally crashed on me. This has never happened before. Can the game loss penalty be removed so that I still have three wins and two losses instead of three wins and three losses?edgysapphic2 Jan 27
Jan 26 Cannot Link to MLG I have been trying to link my Battle.net account to.my MLG account. I have tried using Microsoft Edge, Internet Explorer, Mozilla Firefox, and the Google Chrome on my phone. Every single time I do it, no matter the browser, it takes me to the Battle.net website and displays "401 Bad Credentials". I talked to MLG and they said they didn't understand why it was doing it. I talked to a Battle.net Game Master and I was told to post it here. Please help. I can't compete in any Gamebattles or tournaments until it is resolved.Xandvia0 Jan 26
Jan 26 Cannot launch bo4 in Battle.net After clicking play in Battle.net, it says Launching now. Then, it says playing now, and then Play again. My safe mode option disappears immediately and I have tried many solutions. Please help someone.NibbleNuts0 Jan 26
Jan 25 destiny 2 i cant download destiny 2johnkiller0 Jan 25
Jan 25 problem is download can't download Battle.net writes that the wrong version of the game is not supported on your PCБЛЭТКоженка0 Jan 25
Jan 25 Zoomed in Blizzard App When ever I open the Blizzard App to launch Hearthstone it appears super zoomed in. I can't hit the launch button unless I make the blizzard app full windowed, but it remains zoomed in. Looks gross and is a mild inconvenienceWeenieBUTT0 Jan 25
Jan 24 Whenever I click a link from the launcher, my Chrome crashes? Any of the links that make the browser launch and try to run that site will cause my Chrome to crash and hang at a white screen, Anyone else having this issue?Keahi790718 Jan 24
Jan 23 Can't move window or disable DPI scaling Ever since my launcher updated on January 10, it's been locked to the lower right corner of my screen. I can't drag the window anywhere. I can maximize, minimize, and resize the window, but not move it. Additionally, the launcher now ignores the "Disable display scaling on high DPI settings" flag in Windows 10. I have a 4k monitor and use 150% scaling, but I disable the scaling for many apps where it doesn't look good or it's not necessary (like the launcher). Before the Jan 10 update it used that flag properly, now it doesn't.Bendak3 Jan 23
Jan 23 4k display, launcher now huge *fix inside* *update* The app is scaling itself now so if you encounter this go into the properties>compatibility>Disable scaling and choose application instead of system ----original post below-- The launcher just updated and now its massive on a 4k display. I do have win10 scaling turned on but i went into the properties of the launcher and told it to ignore scaling. i cant launch anything now because i cant see anythingd0x3601 Jan 23
Jan 21 "You're not allowed to access this content at this time" no markup, not working See this screenshot: http://i.imgur.com/kfw3hM9.jpg Clicking the dropdowns does nothing. The "News" pane is equally broken: http://i.imgur.com/ahdiunA.pngMàni13 Jan 21
Jan 20 No request for Authenticator code As of today (27 Jan 2015), I am not being presented with the Authentication challenge via my Authenticator/code. I have quit the game and re-logged in multiple times with the same result. I also scanned the game files and downloaded an update but am still not being presented with the Authenticator challenge. I previously submitted a report to the GM, who reported back to me that "The authenticator challenge (the thing that enables you to receive a code request each time you log in) is properly enabled for your account, so if it is not asking you for the code then it is likely a bug." He recommended I check here with the Team. This only just started happening today. Strangely, I was presented with the challenge when logging in to submit this bug Report. Please advise.AllBeef19 Jan 20
Jan 19 My Battle Net username has been changed to Bnetplayer? Hi, My username has been changed from Cunilinguist, a play on my favourite Romanian gypsy folk band, to Bnetplayer. For no reason. Is this a bug or can I change it back?Bnetplayer17 Jan 19