Mac Technical Support

May 19 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs.Glaxigrav0 May 19
Oct 20, 2015 [Solved] Issues What is this [Solved] tag? We have created a way to mark a thread as [Solved]. If you’ve found a solution to your issue, or fixed your issue, you can mark your post, and the entire thread, as [Solved]. This will put a small green check mark next to the thread title. If you see this, it means the player who created the thread found a fix. How do I mark my Post and Thread as [Solved}? Click on the drop down arrow in the top right corner of the post. Choose "Mark As Solution". The post will be tagged with a green “Marked As Solution” banner, and a green check mark will be added to the Title of your thread. Who can mark a thread as [Solved]? Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. I see a [Solved] thread. Where’s the solution? A small box with a green check mark will appear in the top right corner of the thread, under the Reply option. If you hover your cursor over that box, it will say "Solution". Clicking that will jump to the post marked as a solution. What if I mark another post as a solution? That one will be “Marked as Solution”, and the previous post will be unmarked. A Note about [Solved] Issues Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Thanks to all of you who post your fixes!Glaxigrav0 Oct 20, 2015
Jul 11, 2013 Welcome to desktop app Mac Support Welcome to the desktop app Mac Technical Support forum. This forum’s purpose is to assist in identifying and troubleshooting technical issues that may arise during the use of the desktop app while using a Macintosh computer. Posters in this forum will be held to our forum Code of Conduct – please take some time to read it before posting.Aratil0 Jul 11, 2013
14h Blizzard Error every time Every time I load up it brings up the main window then crashes giving a Blizzard Error. Report ID: 8AB25A14-DDEF-48F7-AA62-9CD869BD2879VanityAngel28 14h
2d stop spambots Why does blizzard allow the botters? If I create a new game my screen is littered with bots trying to sell me stuff. I just bought a new set of cd keys, and if there isn't a simple way to not be harrased by a bot, I might request a refund. The game isn't playable in it's current state. Why doesn't blizzard create public games and ban the cd keys as the spam botters enter the games? Wouldn't this be a simple fix?Hellfire320 2d
2d Warcraft 3 Quit Unexpectedly I just bought/installed Warcraft 3 I tried updating it.. Can anyone helpAdondres1 2d
4d MAC OS X - 'Waiting on another installation or update.' Nothing I have tried will fix this issue. I cannot even begin to install World of Warcraft, as it sticks to the 'Waiting on another installation or update' message. Every now and then it swaps from that message to "Fetching encoding table", before immediately reverting back to the 'Waiting...' message again. I have terminated the 'Agent' process and tried rebooting (both client and computer), and I've deleted the "/User/Shared/" file, as well as the "/User/Shared/Blizzard" file. I have even deleted "" from my Applications folder, and completely re-installed from scratch. Nothing has fixed my error. "Pause all updates" does not work, either. Any help would be very welcome - I'm tearing my hair out! :(Pendragon3 4d
6d Facebook Streaming.. Help..i did the required update of September 9th 2016 and thought that the streaming icon would pop up. BUT it is nowhere to be found. Is it beacuse im on a mac?ShadowTurtle3 6d
Feb 16 No puedo instalar Battle net No puedo instalar battle net en mi computadora, ya lo tenia instalado pero dejo de cargar y cuando lo cerraba salio "Limpieza en curso" y ya no pasaba nada, lo desinstale, y ahora que lo quiero volver a instalar, no puedo por que a la hora de elegir carpeta donde se realizara la instalacion, no puedo dar click en continuar por lo que no finaliza la instalacion.Holyscar1 Feb 16
Feb 15 Heroes of the Storm on Mac constantly drops me and even takes away my rank points for no reason I'm in draft and then I just get booted and lose my ranked points all the time. Also when I'm in game it just says "you were dropped" and all I can do is restart my game and rejoin which takes forever. Please help or i'll have to stop playingChiKung0 Feb 15
Feb 15 Cant update latest patch I can't download the latest update for WoW. Whenever I try it goes to "Scanning" mode and begins telling me there is something wrong with my game. It get close to the end but without fail each time "Whoops something went wrong" error message pops up. Ive tried every single trouble shoot including deleting and re installing the battle net app. Can someone please help?JOEDEXTER232 Feb 15
Feb 13 Warcraf 3 ROC MAC OS 10.12.3 Log In Error i cant log into my acc. After choosing Realm(Notrhrend europe , Kalimdor asia etc) just hang in the initiating for hours.Carjunk0 Feb 13
6d War3 On Mac - Unidentified Developer Hey, Guys! I bought "Warcraft3 Reign of Chaos", however, after I download the "Downloader software", I can't open "Downloader", it always gives me an error message: Unidentified Developer. How to fix it? BTW, my MAC version is 10.12.3. Thanks so much!SpZ2 6d
Feb 11 Stuck at "Cleaning up" Hello everyone, I've been stuck at "Cleaning up" for three days now ( Launcher, World of Warcraft Launcher and Heartstone Launcher). Can't restart my computer or anything. Does anyone know what to do? ***Fixed it**** Shut down Agent and launchers.Kjozw11 Feb 11
Feb 9 Not seeing chats Chats not showing up at all in on Mac OS X Sierra 10.12.1. Using the latest update of Every time I chat with somebody I am not seeing the text they sent nor do I see any responses in the chat window. The chat window just remains blank as if no messages have been sent or received.Ahyb11 Feb 9
Feb 7 Can't reach For a couple of days now I'm not able to reach and updating Hearthstone. I'm from Canada. the curl request for the Hearthstone update is timing out, and a traceroute is stalling after some jumps. traceroute to (, 64 hops max, 52 byte packets Removed first jumps for privacy 5 ( 11.385 ms 24.543 ms 23.919 ms 6 ( 16.612 ms 20.298 ms 24.907 ms 7 ( 28.838 ms 32.370 ms 26.233 ms 8 ( 30.125 ms ( 49.942 ms 51.996 ms 9 ( 39.382 ms ( 80.890 ms 78.189 ms 10 ( 79.906 ms 87.393 ms ( 51.185 ms 11 * ( 83.735 ms * 12 * * * I tested by doing a shared connection with my phone data, and it's working fine. WoW is fine too, I can play it normally. I don't know if it's an issue for other users, but I thought I would share this.Tabris11 Feb 7
Feb 7 CURL: "" not reachable. US works. Hi, I too experience the "Stuck Agent" Problem and took a look at the logs. In the CURL log, I found this: 06:27:06.3900 CurlError 28 from "" with message "Connection timed out after 60002 milliseconds" 06:27:06.3901 Changing Request for handle 0x7c92c000 to And indeed: If i copy that URL into my browser, it starts loading and loading and nothing happens. The US version ("") works. I instantly get the "versions" file. So my question is: is there a way arround this? Is this a problem at your end? Can I somehow get the installer to use the US URL? I'm at a loss now... Edit: I also did the usual: Power cycing, Google DNS, dnsflush, killing the Agent+Deleting the Folder+restarting the setup. Edit2: Looks like the landline between Australia and Europe isn't working properly, which explains why I can play HS on my Phone using Data but but not WiFi...Fjoergyn0 Feb 7
Feb 6 Diablo 2 does not open after patch Hey guys, my diablo 2 cant even open after last patch. I have deleted and installed it again and without ask to join, it works. I can play single player but it will crash when i try to patch it. Does anyone have the some problem?bidula10 Feb 6
Feb 4 [Solution][Diablo 2] Mac cannot be opened. [Solution] Mac cannot be opened. 1. Download Clients From here. 2. Extract 3. Open terminal 4. Enter cd ~/Downloads chmod -R 777 5. You can now run the Grats! You may visit the full version of the solution where I have written down in here: Also, it is welcome to have a small donation if you believe this is helpful. Yey! Thanks.熱射豬豬1 Feb 4
Feb 4 The portraits are not showing in Heros of the Storm on Mac 10.12 Sierra Hi, I just switched to Mac from windows, and found that all the portraits are missing in HotS, including my own ones and others'. All the places where portraits are to show are blu-ish square blobs. I was suspecting that it's due to my /Application is on a case-sensitive formatted volume, so I re-installed it on my other case-insensitive partition, but the problem is still there. I also tried to move around /Users/Shared/Blizzard, but it does not solve the problem either. I am running out of ideas and hope someone can help me on this. Thank you!JerryMa6 Feb 4
Feb 4 Retina Displays Just wanting to know if Retina displays are still not fully supported as i have just downloaded the battlenet desktop app and my display is still blurry.Jesse7 Feb 4
Feb 4 Diablo II installer won't launch Hey all, I'm running a Macbook Pro using OS 10.9.5, and the installer won't open. It downloads fine, extracts fine, then when I open it it sits for a second, then crashes with no error. The same thing happened when I tried to launch the installer a while ago, so I just used my Starcraft II CD. Anybody encounter this? Any ideas on what I could try?BADHORSE8 Feb 4
Feb 4 Where is Warcraft III and why can't I download it with CD key? So I've got my old Warcraft III: Reign of Chaos and Warcraft III: The Frozen Throne cd's out and I've got the key to download them from but when I go under classic games they're no where to be found? Does anyone know why they aren't there or if they have been taken down? I was told this was the only way to play my old warcraft games on OS El Capitan and I'm desperate to relive my childhood!RebelSpy0 Feb 4
Feb 3 Chat not appearing I'm having a recurring issue that my chat is sporadically appearing and disappearing . When I try to select all it can sometimes fix the issue. I'm getting frustrated because I can't message people outside of WoW.Ghostdav2 Feb 3
Feb 3 Battlenet chat window shows texts after a while Hello, Team Blizzard. I'm currently using macbook air 2015 early. The problem I encountered since 1 year ago is that when my friend on battlenet chat me and I open the chat window, it doesn't show me the texts right away rather it takes about a minute then I can see what was going on on my chat window. I really want you to fix whatever bug this is.quantum991 Feb 3
Feb 3 Sc2 'Start Install' button non-responsive So I've been scouring all solutions and am yet to find anything that solves this problem. I just bought LOTV hoping that upgrading from HOTS would help, but it hasn't. Basically I click 'Start Install' in the battlenet client (the pop up window that lets you select your install location) and nothing happens. There's also a bunch of other intermittent problems, such as the battlenet app falling asleep upon start up, the agent not responding in my activity monitor. I've removed the agent and replaced it with a new one, I've reinstalled everything from scratch, my firewall is off as is my FileVault, I don't know what else to do. The weird thing is sometimes it works but then once I've installed the game it says I need to download an update, which never downloads. It's very frustrating. The game was working ok until a few days ago, now it's ded. Is there even anyone trying to fix this? It seems to be pretty widespread atm. CheersViceroy0 Feb 3
Jan 31 Can't install on brand new Macbook Pro I've checked I'm not on a "Case sensitive" disk. I've tried removing the Users/Shared/ folder and starting the process again I've tried setting DNS to This is a brand new Macbook Pro 2016 with Mac OS 10.12.2 This is my first attempt at installing on this laptop. The agent starts up ok, but gets stuck at around 45% every time. The latest log entry is: I 2017-01-08 02:55:35.318140 [Main] {0xb074c000} Bootstrapper State: STATE_CHECK_CLIENT What is happening?JeremyTM6 Jan 31
Jan 29 unable to load wow pls help Yesterday my wow logged me out and I logged back in it began to retrieve my realm list then logged them as all incompatible. It then ran this on the loading bar Fetching encoding table (344.94 KB/344.94 KB) and has been saying this since yesterday. My time dosent run out until Tuesday and I don't know what is happening ive been trying to find help for almost a day now and still have yet to receive any getting frustrated please helpElistina3 Jan 29
Jan 29 Apple AirPods on Im trying to use my new Apple AirPods for voice chat in the app and it doesn't work. I can listen to the music from the game perfectly fine but my mic won't move from my iMac's built-in microphone to my AirPods microphone. Has anyone figured this out? app is using system default audio system, my system preferences says my default audio system is my AirPods so I don't understand whats wrong.Dutch3 Jan 29
Jan 28 In macOS Sierra 10.12.1 can't update or reinstall In macOS Sierra 10.12.1 can't update or reinstall. The Programm say there is no connection to the internet. But it is. I don't habe activate Firewall or Antivir. The Steps i try: is install: I start SC and it say "Your Client version ist older then the Server version" I try to Update, but it say "You don't have an Internet connection. At the Support Site i have read, that i have to reinstall the Game. I have deinstalled the Game SC with But i can't reinstall the Game. It say " You don't have connection" I deinstalled the complete, like the Support Site say. Then i have downloaded the Game SC from the Site and try to install again. But it say " You don't have connection" it sucks. Can you help ? Sorry for my bad English.MagicMan34 Jan 28
Jan 27 Blizzard folder created in user <home> folder, why? I've noticed either from patch 2.4.3 or small fixes later. I have <Blizzard> folder now being created in users/home on OS X. Anyone know why this is happening now and how to stop it. This is not correct place for this folder on top level in users/home. If I delete it next time I login to it creates new one. Folder contains - files.capsule2565 Jan 27
Jan 24 Mac: Cant login into app, can't enter games in Hots Hi! I have two problems, probably connected I guess: 1: Cant login into app. (error code BLZBNTBGS80000011) 2: can't enter games in Hots (I can start the game and login at the game login prompt, I can be there, talk to ppl, chose character, que, but when a game pops it says I can't connect (says connecting for 5 sec then Error screen with only text info that there is connection problems and an OK button) Everything worked yesterday (some 13-14 hours ago). I am on a Macbook 2010, OS X 10.11.6 (not updated I know, and yes I will try that, but since it worked yesterday there is something that has changed), I am located in Sweden (if that would affect anything...). I have tried closing battlenet, reparing my permissions ( and restarted but problem still there. Btw thanks for a great game, and GJ on the support (I know its not the best balance between negative feedback and positive :))Than1 Jan 24
Jan 23 Games won't install I tried downloading HoTS and Wow, but the downloader is just stuck with the pop-up installation page. Im using a 2015 macbook on El Capitan. Is anyone else having these problems?Bjacksoul1 Jan 23
Jan 22 Mac OS Sierra 10.12.2 Cannot install any of the blizzards games So I am running mac OS sierra 10.12.2. Decided to try WoW and bought the game just to find out that I cant install the game. Just gets stuck after I click Install (little blue logo in the bottom right corner is moving) and nothing happens for a while until I get a error. So did all the steps that I could (deleted the agent, and so on) and after reinstalling the client I found out that it did not even find the hearthstone game that I had previously installed anymore. Now that I click install on any of the Blizzards games they all have the same thing happen which is nothing. Pretty disappointed at this stage that I spent a nice sum of money on a game and I cant play anything anymore.Viksa1 Jan 22
Jan 22 Ptr not working I have no idea why my ptr wont work because it says theres an error when launching a programDrCola124 Jan 22
Jan 22 [SOLVED] Can only connect to The Americas server Hi All, I'm on a clean install of Sierra 10.12.2, and I just downloaded the app for my Mac. I connect to Europe in app, I even select Europe as server for Diablo 3, but upon pressing the Play button, Diablo 3 always connects to The Americas server... Can anyone please help? Thanks, Kristofkristofpetho2 Jan 22
Jan 21 Unusably slow to load since patch 7.1.2. Hello hive brain! Unusably slow to load since patch 7.1.2. (over 3 mins to load characters) All add-ons updated, and disabled. Using; OS X El Capitan 10.11.16 iMac 27-inch, Late 2013 3.5 GHz Intel Core i7 16GB 1600 MHz DDR3 Mackintosh HD NVIDIA GeForce GTX 780M 4096 MB I can't see any known errors so assuming it's my machine. 1. Any suggestions for any last things for me to try/check before doing anything drastic? 2. Can I attempt a repair on my install? If so how? If all else fails - is there anything I should know/consider before a complete reinstall? Thanks for your comments/suggestions. :)Myffy2 Jan 21
Jan 20 keeps freezing & crashing after update Yesterday I received this required update, and after relaunch client, keeps crashing. I've performed uninstall the client, delete Bnet related files and reinstall again but same Environment: iMac 21.5 2012 Late, Mac OSX 10.11.4 Bootcamp installed. No antivirus softwareandrewu15 Jan 20
Jan 19 StarCraft 2 Patching Issue OSX Sierra I have OS X Sierra and was playing StarCraft II just fine last night. This morning there was a patch, but it won't complete. It says there is a problem with my game files, so it scans, but while patching I get an error saying, "Whoops, try again." I've tried several times; I've tried quitting/restarting, and I've restarted my Mac multiple times, but nothing is working. What should I do?Jcoba0 Jan 19
Jan 18 "Downloader" app won't run Purchased Warcraft 3, game downloader downloaded, but Mac gave me a system error when I tried to run it, saying I can only run apps from the mac store.jevans885 Jan 18
Jan 18 Questions regarding starcraft I'm a dedicated Starcraft fan but all the computers in my life these days are macs, and I can no longer play my beloved Brood War on any of them. This makes me sad. Are you guys working towards fixing this at all? It is a classic that should be preserved for all to play, and it's frustrating having my copy of it sitting right here in front of me, yet does not work with my os x 10.12. I hope you guys can get around to releasing a version that works with the new apple !@#$ these days, so that I can get back to destroying everybody with Protoss.Brushhog0 Jan 18
Jan 17 installed other Blizzard games but not WoW Even though my other Blizzard games are installed and updated, I keep getting: "Waiting on another installation or update..." "Downloading 203 Bytes remaining @0 B/s" Cycles back to the "Waiting on..." and loops Agent seems to be pulling a heavy CPU load. Have tried deleting the Battle net and Blizzard directories to let the app rebuild. I then get: "Fetching encoding table..." "Initializing..." "Checking residency 358183/1108318" (these first number changes each time) Cycles back to the "Waiting on..." and loops I just updated Hearthstone with no problem before I posted this...Anonbracka44 Jan 17
Jan 13 Diablo 2: LOD Patch 1.14d - Game will not open following patch Hello, I was insanely happy to see that D2:LOD was patched for Intel Macs. I can open it once installed, but as soon as the latest patch (1.14d) is installed, the game will absolutely NOT open and produces continuous error reports on every launch attempt. Blizzard PLEASE address this, I have seen at least 3 other posts on here with the same issue and no response from blues. We love this game, and just want to play. Thanks!Hashem13 Jan 13
Jan 13 Server "Incompatible"? IMPORTANT NOTE: When my sister downloaded WoW she says the game downloaded directly and she can't find any bnet exe or anything. WoW just starts up directly. So my sister just started playing WoW and she has had a horrendous experience so far, around 5 tickets sent in two weeks only two of those having a proper solution. The latest issue she has ran into after she eagerly logged in after so much frustration is the COMPLETE REALM LIST displayed as "incompatible"? We tried to send a ticket but can't find any proper report type so we are here in hopes someone can help us out. Most of them asking for tedious ID's and traceroute stuff to be sent. She hasn't had this problem before, this just happened and we don't even know why. She is pretty frustrated and seriously considering dropping the game at just level 23 because of all the issues she has ran into.TyrantV1 Jan 13
Jan 13 Can't connect to, WoW, Any Blizz Service From this morning I am not able to connect through app, connect to WOW or through any other process. I receive BLZBNTBGS80000021(3003) error or Error #2 while logging into WoW. I can log in to my account online (hence my post) and my internet works fine for every other app that I own. If I click on Shop or News I also get this error: Error code: BLZBNTBGS8000001C (1) I have tried: -resetting DHCP lease -flushing DNS -deleting cache The only difference is that I am in Europe now after travelling through South East Asia - however I was playing yesterday in Switzerland just fine, so I can't see why this would be the issue either. Could someone please provide me an alternative fix?Comatoast8 Jan 13
Jan 11 - Closes after launch I'm starting my client, the icon on the task bar does show up. I get to the first "Starting your bla bla" window, afterwards it goes away same as the icon. It seems that the client is trying to start an update but crashes after that what i've done: restarted re-installed (haven't deleted all my local files tho) os version: sierra 10.12.1 machine: macbook air 13' (mid 2013)rox2 Jan 11
Jan 9 Starcraft 1 for Mac CAN I PLAY Starcraft 1 for Mac ?ShinyPants1 Jan 9
Jan 8 Cannot force quit out of on Mac The only threads I can see talking about this are from a year or two ago, but recently its come to my attention that I cant fully quit out of The screen closes, but the app remains open on my Doc. The only solution is to completely force shutdown my computer every time I want the icon to go away, which is not ideal. I cannot restart my computer or shut it down normally because of this problem. I can reopen, strangely enough, so the problem doesn't have anything to do with not being able to use the app. The problem is that a new icon shows up every time I use and it never goes away unless I force shut down my computer. Like suggested in year old threads, I tried uninstalling and reinstalling but after multiple attempts the problem remains. I really dont know what to do here. This problem has only been happening this past week after using since installation with no problems for around a year.OldWounds18 Jan 8
Jan 7 Is there any mac that can handle wow? I have so much lag... low fps on my 2012 mac mini, 2.6 gh I7 core. I get into a battle and everything slows down. maybe I need a new computer. I have only ever used Amiga's and macs... do I have to go to PC now to continue my WOW passion? Can anyone point me to a computer that I can play wow on without issues?mindancer1 Jan 7
Jan 7 Setup not installing on Mac Unable to run setup on a mac. I was able to play HotS last night without any issues, then this morning when I went to launch bnet, it loaded up, but then when I launched HotS I got the version mismatch error. I checked the version, and it seemed to match the latest patch number. I then removed from my computer and downloaded the Setup app again to reinstall it. Now it seems to just be stuck at the "Starting" stage of the Setup app, and my dock shows two instances of running, with one of them not responding. I am on the latest OS with the most recent security updates.hex3377 Jan 7