Feedback Discussion

Nov 20, 2013 Post only Shop Beta Feedback Here Hi all, If you want to leave feedback for Beta Shop, please post them in this forum. For feedback for other titles, see the following bug forums below. This ensures your feedback is reviewed by the right parties. Hearthstone Feedback: Desktop Application Feedback: Thanks in advance!Machkhan0 Nov 20, 2013
Nov 1, 2013 Welcome: Please read! Welcome to the Feedback Discussion forum for the Shop! Help us to improve the Shop by providing feedback and suggestions here. Before participating in the discussion, please be sure to read our forum Code of Conduct.Aratil0 Nov 1, 2013
1d Adding to the Overwatch Archives Merchandise? I just saw Blizzard's official Twitter post the link about the new Overwatch Archives Merch in the Blizzard gear shop, but was sad to find they didn't have a shirt of the Official Uprising Print from a few years ago: I've seen this print used on a coffee Mug (sold at Gamestop: ), collectible poster prints and a Blizzcon-exclusive reusable tote bag ( ), but it never made it onto a T-shirt. Since we got two new shirts for the newest story ark, but nothing special for Uprising or Retribution (aside from the generic Overwatch/Blackwatch logos), I was hoping there were possible plans of adding that "Join Overwatch" Uprising poster as a T-shirt to the gear shop.HealinHammer0 1d
1d Razer Gold/Silver program Hello i was wondering if and when the Razer Gold/Silver program was going to be launched in the USA. Currently you can only use the function if you are in SEA but Razer has claimed they gave all of action to implement it. NA here for purpose of if/and when that date is to be expected or known why it is not an option as the currency is a 1-1 ratio with NA compared to everywhere else it being valued at less than that 1-1 ratio for the countries they listed applicable for the program. I was told by Customer service to post about this here since they did notice that SEA has access to it but never even heard of it and had to look into what it even was and that they saw nothing for NA or EU accounts to when or if it will be addressed. Any information or consideration on this matter would be appreciated. Thank you.Blakkr2 1d
Apr 5 Currency for Ukraine I know Blizzard Entertiment as a very consumer-friendly company. I also believe it's important to state I've been informed that all income from purchases made in Ukraine are going directly to Blizzard Entertaiment. Taxes are also paid in the country purchases were made in. That makes RUB currency only nominal. I do not mean to be negative or offensive in any shape or form. Please, bear with me. Rubles are a currency of a country-aggressor that kills ukrainians on the east of Ukraine (and that's quite literal, I had to deal with the consequences myself) and annexed part of the Ukraine's territory. Even though I'm lucky enough to live in a relatively safe region, for obvious reasons I would like to not use or even see RUB as a currency I pay your services for. So, given everything said above, having all the prices in RUB while being ukrainian is quite uncomforting, to say the least. It's not just about my personal preference or feelings, it's also about how Blizzard Entertiment company overall is percieved in Ukraine. I understand that Ukraine's market and user base might not be big enough to justify any big changes finance-wise, but I also know Blizzard Entertiment is not just all about finances, but also about consumer experience and high quality service. Is there anything possible to be done to resolve this situation globally? Such as change currency for Ukraine to USD, EUR or even UAH while preserving relative prices? Is there anything I can personally do to make this happen? Thank you. PS: yes, I did search for similar threads. But unfortunately did not find a response there from the Blizzard Entertaiment representative. It's quite sensitive topic, so any response explaining possibilities would be greatly appreciated. For further reference: - - PS2: yes, I did try to contact support. They directed me here. For further reference: #62673936DiRaven25 Apr 5
Apr 4 COMPLAINTS: Mishandling DLC (Rebuying Base Game, etc.) General Disclaimer I didn't see an overarching thread for this, so I figured might as well. There doesn't appear to be anything in the Code of Conduct about Complaint/Petition threads, so if you're a little irritated by this obnoxious quirk of BattleNet's operation, let them know here. My complaint: Blizzard, for the amount of trouble it's been to utilise your platform (e.g.; downloading Destiny-2 5 times because it got stuck at 85Gb 4 of them), and general compatibility issues on down the line, I'm surprised you have the nerve to demand players repurchase the base game in order to purchase DLC. While I'm not all that pleased with how Steam does things, and how poorly they treat the developers, at least they don't milk players for all its worth all while failing to fix critical issues with core components of their platform. If you can't get it together and at least let me purchase DLC for the games I enjoy that are exclusively released on this platform, I'm sorry to say, but I'll find a competing game on Steam that makes it a bit more affordable. Despite the rubbish revenue the developers will get, it's still better than the nothing I'm willing to spend until the developers of this platform get this fixed. [Biggest Beef: Destiny 2.]nijk1 Apr 4
Mar 29 World of Warcraft soundtrack on vinyl Hello, I was listening to the Warlords of Draenor soundtrack and this idea came to my mind. I think some people would actually love to see the soundtrack released on vinyl. As a vinyl collector, adding my favorite game soundtrack to the collection would be just awesome! I can imagine a nice gatefold LP with a poster or some kind of artworks included. Would love to see the MOP soundtrack as well :). Do you think this is a good idea? Anyone else interested in this?Cosmosophy5 Mar 29
Mar 24 Regional currency prices Hey guys, an Asian player here enjoying all things Blizzard. I noticed a trend in major online game distributor that started in 2014 starting to take local currency with regional prices to bring benefits to the local players around the world. I wonder if this would be possible for Blizzard store? It just a struggle for other people from the other continent are struggling to pay for games and subscriptions over falling economic issues. I kinda want to suggest to ease the burden to the non USA player and enjoying the game with the others. I believe if someone asked me to gift them with different price I think that's maybe a minority to that to happen, Since WOW players prefer to play with real life friends. and I hope this will help a lot of people from non US or non NA to enjoy the same experience as the others. Equity experience that share the timeless moment with other players.zackstronomy0 Mar 24
Mar 20 Destiny 2 Forsaken + Anual Pass discount So, I was checking the store and noticed that forsaken has a 35% discount and the pass 30%, but I couldn't find any information on what kind of sale this is, just wondering until when is this discount going to last. Thanks!Flea0 Mar 20
Mar 13 Blizzard & Fanatics Blizzard just teamed up with Fanatics and I can't believe how bad this relationship is. I have a year 1 OWL jersey that I paid $80 for. It feels like a pro team jersey and was worth the money. I told myself cool they are now letting us make our own jersey with numbers and names on it. So I went and bought a year 2 jersey since I was really happy with the year 1. Come to find out when I opened it up. This jersey does not feel like anything even close to the year 1. Feels cheap and light, I paid more for this fake jersey then I did my year 1. Blizzard never said anything about the quality of the jerseys being changed just the company. I feel like I really wasted my money on this 1 guys. IMO I feel they should go back to whoever was making the jerseys for year 1 OWL. Let's not talk about the OWL logo on the bottom of the shirt and on the sleeve. If you own a year 1 OWL jersey you know what I am talking about V the year 2 OWL jersey. Year 2 jersey made out of 100% Micro Polyester Year 1 jersey made out of 92% Polyester %8 SpandexXLTaylor1 Mar 13
Mar 10 Dark Reign 3 Activision has rights of this classic legend RTS. We all will like to see Blizzard with Activision make a part 3 and 1 & 2 in HD. Dark Reign for Blizzard any chance see it happen or not? What you people think? All the best. :)hegira2k79 Mar 10
Mar 8 Legion canvas wall hang Anyone here know if they will have (or have they had?) the canvas for the legion expansion? I know they are sold out of the original wrath, but is the legion then sold out too? Would seem kinda early for it to be sold out.Litho4 Mar 8
Mar 8 Is there anywhere I can purchase Diablo 1? Or is that no longer a "blizzard" title?Sephrinx3 Mar 8
Mar 2 Mobile community Would love to be able to chat with bnet communities on the mobile app.Gnomesftw0 Mar 2
Mar 1 Jaina Statue from Blizzcon Hello, Any chance we could get the ETA on when it will be on the gear shop? Thank you.UberPenguin2 Mar 1
Feb 19 Paying with Revolut Is Blizzard considering to implement payment method with Revolut? By that I mean not just using revolut card for your payment, but being able to make transactions directly via app, in other words is blizzard considering opening business account on revolut? Even though revolut is not yet very popular beyond UK, France, Greece and some other EU coutnries, I think it would be great addition for the players as no doubt for Blizzard also.complexxL91 Feb 19
Feb 15 Gifting processing time? I must say, i'm pretty hugely disappointed with the 72 hour processing time associated with gifts in battlenet. Digital sales should NOT TAKE THIS LONG. Battlenet, get your !@#$ together. I didn't think my friend would be waiting almost an entire week to play the game. FIX. THIS. NOW.teddyventure2 Feb 15
Feb 11 Starcraft 2 merch sizes Can we please get more StarCraft merch and possibly more sizes in rotation as whenever there's merch that I want to buy (20'th anniversary for example) there's only remaining sizes left such as small or 2x large.JamesGames0 Feb 11
Feb 10 Is there a way I can restore another character within 15 days of each other? Even if I have to pay (within reason) just want to know if it's possible?Matricx1 Feb 10
Feb 6 Clothing Sizes I have been interested in buying several items of clothing off of the Blizzard store. Unfortunately it seems the sizes used are not standard American sizing and this causes all of the clothing to run extremely small. I really wish more sizes would be available, especially larger sizes like American 2xl and 3xl.Crysteria0 Feb 6
Feb 3 Blizzard design team should make Star Trek ship battle game The Blizzard design team should make a Star Trek Multiplayer fleet and single ship battle game. NOT Activision, but Blizzard they make the best games ever.Hunter7771 Feb 3
Feb 2 Can't Purchase D2?! Please Help!? Can't purchase Diablo 2; server error. This happens directly after being asked to enter in my D.o.B.Octaeveus5 Feb 2
Jan 28 Wow Gear Hello, I think it would be really awesome if there was more world of Warcraft gear, but instead of relating so much to BFA if it related more to the player, having class related apparel or even spec related, could be legendary weapons like the Doomhammer or Gorehowl. In my opinion I think this would be a really cool way to bring wow and blizz fans to show off their interest in wow outside of the realm. Just a thought.Starpoll1 Jan 28
Jan 28 Correct Currency For My Country Hi Blizzard, I am writing on this topic here because i tried contacting the customer support services and there reply to this was there is nothing customer support can do about this this is a issue which you need to post on forums for blizzard to look at. So My country is Pakistan We have local currency here PKR. Most of the popular game providers for example steam, Epic Games, and every other game provider provides us with payments in USD this is the currency used to make online payments that does not support the local currency PKR. Providers like Origin, Google Play store, Apple Store they support our local currency PKR which is much convenient for us. Now the blizzard store however for country Pakistan shows all the payments in Euros which is the only game provider that shows this currency for an Asian country. Why is a question? Why blizzard count us in Europe payment methods? I just want to bring this up because games like Black Ops 4 a big game coming to blizzard the only provider from where we can buy Black Ops 4 for pc and we are stuck with payment methods that support Euros for some reason. We goto activison the game maker website and they ask us for the whatever edition we want to buy the payment shown on there website is USD and when we select retailers it gives us one option and redirects us to your store which shows us the game is in Euros. This is due to the blizzard store is not updated. Point out any other provider like Steam, Apple store, Google play store, EA, Origin or any that uses Euros for Pakistan.? We want to buy games from blizzard but due to payment currency being Euros which we are forced to give 25% to 30% more to blizzard we are unable to make any purchase. We want to play your games but why should we pay so much extra? Blizzard is a big platform but also it is the only platform which is not updated for the Asian countries it lacks the support the payment methods to provide ways to grow blizzard in Asia also its like blizzard only focus on other regions. I need blizzard store to update currency.Salman99875 Jan 28
Jan 27 Split payment option for in-game purchases I recently purchased a $20 Blizzard prepaid card to add money to my account balance. Before I purchased the card I figured I could use that 20 from the card and pay the other $1.65 with my debit card. Which would make sense right? I feel like adding a split payment option would benefit greatly instead of having to add that extra change to your account and having to wait up to three days each time. Especially considering you can't make a whole lot of in-game purchases for only $20. This is just my 2 cents on the subject and feel like it would be a great addition.Oakshadarus12 Jan 27
Jan 20 Overwatch knit long sleeve Are there any plans to restock that Overwatch knit long sleeve sweater? It looks really nice, and I would love to throw my money at one.Scoopy0 Jan 20
Jan 20 Nicer refund policies Maybe for the future it would be nice to have a more reasonable refund policy like Steam for example. Tried to refund Black Ops 4 because I can't run it. Got told they couldn't do anything because I tried to run it. How else am I gonna know if I can run it? Pretty ridiculous and it makes me feel like the big fat sack of Shekels i probably am to you.Falconhoof3 Jan 20
Jan 17 Battle for Azeroth Pullover Hoodie is NOT part of the new year sale. I think it is quite misleading that the Battle for Azeroth Pullover Hoodie is heavily featured in promotional images for the current new year sale but is actually not on sale.Serenus0 Jan 17
Jan 16 Cho'gall T-Shirt Hi, I'm not sure if you guys all remember the Cho'gall shirt they had on the store for a while, but I'd love if it made a comeback, I bought a set of them for my best friend and myself(Him being Cho, me being Gall) but I recently lost the shirt on a trip. Will the shirts ever make a comeback? I would love to order another.Thanh2 Jan 16
Jan 14 Why does order from Blizzard Shop is pending for 30 days? I ordered some clothes from Blizzard Shop on 27th of November. Then, some days later they e-mailed me: "The item(s) listed below from your order have shipped out of our warehouse and are now on the way to your shipping address." Now it's pending and support isn't answering. What can i do???MrDominoshko1 Jan 14
Jan 12 Why does it take so long for Blizzard to process gifts? So my friend gifted me the annual pass for destiny with a prepaid visa card like 12 hours ago and I still haven't gotten the gift. I really wanna play the DLC and I'm kind of getting frustrated and want to know how long it'll take. I just asked him what the status on the order is and he told me that it was Pending - Processing. Does anyone know how long it will take for me to actually receive the gift and if there's anything I need to do?RedElRegnans2 Jan 12
Jan 10 Can’t find “Redeem Digital Goodies” Button So I linked my account to my overwatch account on PS4 so I could get my 100 extra overwatch league skin tokens, I followed all of the steps on the site to claim my reward, but from what I can tell, there is no “redeem digital goodies button.” Can someone send either a screenshot of where it is or just give me very specific directions to where the button is?BrightHammer4 Jan 10
Jan 6 Destiny 2 was free (Upgrade)? nvm misreadAbyssalShade0 Jan 6
Jan 6 I can't refund Black Ops 4 I'll make this story short. Played this game less than an hour but GM claimed I played for 7 hours. Probably downloading time and waiting on the lobby counts. I am literally level 2 on the multiplayer and I can't refund the game. The moment the game finish downloading, I probably surpass the required time to refund this game. Then I spend a few more hours testing the game performance because the performance on my PC is absolutely terrible. They still won't refund me the game. Been supporting Blizzard for since Vanilla WOW but that probably doesn't matter.BlazingNinja3 Jan 6
Jan 5 Rss Feed for Blizzard News Hi everyone at Blizzard! Could we have RSS feeds for Blizzard news? Its hard to keep track of stuff happening with so much Blizzard has to offer. I keep missing out on gear store items and game news! Thank you for your time!Keaganzy1 Jan 5
Jan 5 Lost Connection To The Rendering Device I constantly run into an issue while playing overwatch, when I am 20 minutes into playing, my game crashes telling me, "your game has lost connection to the rendering device" I was wondering if anyone else ahs run into this problem, because I am unable to play the game with this constantly happeningTH1RT3EN1 Jan 5
Jan 4 Multiple copies/Add a cart Please bring back the cart functionality of the original store? Like say I wish to buy multiple copies of a pet currently on sale to give to friends at some future point in time.. As it stands now I have to make each purchase individually a send each to a given e-mail addy. Rather than say Enchanted Fey Dragon: Quantity (4). I did so in the past when the Celestial Steed first came out in the old store. Or take the current sale on the Battlechest and MoP. People may want to buy multiple copies for the future. Either for RAF's, gifts, or whatever. Being able to buy multiple copies at one time would be a HUGE bonus during the current sale. As well as future promotions.Thunderwulf34 Jan 4
Jan 1 refund dear blizzard i want to refund black ops 4 please i cant play black ops The game works now when i bought a new graphic cardisakosoffa2 Jan 1
Dec 30 Paysafecard issues ... Please Implement a way to use Paysafecard, PLEASE OH PLEASE. I mean it cost blizzard less ? its faster more secure because NO bank account needed the thing is i bought a paysafecard for 10 euro AND i noticed we can't use it here, i need paypal now and can't find a solution please find one for me. And don't say "buy prepaid card" THEY DONT EXIST IN THE COUNTRY THAT IS CONSIDERED THE CENTER OF EUROPE (Belguim) So im in a bit of annoying position here... i have money issues so these 10 euro per month is all i could spend so i just can't lose 10 euro its much more annoying then you think... Please helpGoldenBrovok337 Dec 30
Dec 28 Sudden hidden charges shipping to Canada - Fedex So a lot of us run into an with sudden hidden charges showing up, months later, due to the shipper that Blizzard uses to ship to Canada; FedEx. When we order from Blizzard, we pay for the items, pay for the shipping, and then usually within 1-3 days, get our package. Months later, we get a giant bill from Fedex. When our package hit the border, Fedex pays the taxes on our package to Customs, and then sends us the bill to pay them back. Which is fine & expected. Unfortunately, when they do this, they like to charge what's called an "Advancement Fee". Their website states that they charge one, but you have to drill down to see that it's currently either '2.5% of the amount advanced, or $10 whichever is more'.. But I've been sent a straight $30 fee on top of my sales tax owing, on a $43USD order (includes $9 USD shipping), so I'm not sure how accurate their website really is with their fees or how they're managing to inflate them. To add to this, they say that if you create a Fedex account, with your shipping address and a credit card attached, any shipments to that address will be automatically linked to your account and your credit card will be immediately charged when Customs assesses fees, avoiding the Advancement Fee altogether. Except they don't always automatically charge it, and when they don't, they send you a nice invoice months later, AND assess the fee. Which they SAY you can get waived if you call them to get the invoice attached to your account, but they'll only waive the Advancement Fee once (when I called to get it waived, I was informed that per management, they can only waive the fee once, no matter the circumstance). If they continue to fail to automatically charge your credit card, you'll keep getting charged the fee. And they won't waive it afterwards, even if they were the ones who screwed up. My gear store order in March 2017 was awesome, and its because Blizzard charged sales tax on it for me. It was an expensive order (when converted to Canadian, boo), but it was for 3 people, and because of the group order, we saved on the shipping (default shipping amount for a single item, no matter how small, was $14 USD, it's now slightly less). Subtotal $125.25 Shipping & Handling $33.83 Discount (MMO Champion 10%) -$12.53 Tax $19.11 Grand Total $165.66 Because of that tax paid, Fedex had to inform Customs that the tax had already been paid on my order, and Fedex couldn't charge the Advancement Fee. For the first time in forever, I didn't get a crazy bill afterwards. I don't know whether that was a test or what, but sales tax isn't being charged now, so we're still subject to the ridiculous Fedex charges. Please start charging us sales tax on gear store purchases (and remit to CRA), so that Fedex stops with the major charges to us that we simply can't get out of. Or stop shipping with Fedex, and go USPS with them handing off to Canada Post.Ressie25 Dec 28
Dec 27 StarCraft Remastered, no PDF Manual or Quick Reference. StarCraft Remastered, no PDF Manual or Quick Reference. Looking back I see this is my 7th copy of this great game. I was expecting at least a PDF StarCraft manual included. I see the SC Battle Chest manual in on Blizzard's FTP site. I really was hoping for the original full color Quick Reference Chart. {My color copies would be back in the debris field somewhere, I think the B&W version is on the table behind me.} The included PDF is a Quick Start Guide, not in the least pertinent to the digital Remastered StarCraft.SgtWallace1 Dec 27
Dec 27 Need to File a Complaint I need to file a complaint. I bought a gift card to Blizzard over 2 months ago. Best Buy activated it and I have the receipt and went to Best Buy to confirm it was activated and they demonstrated it was. I filed trouble tickets and I keep getting blown off by the unprofessional customer service people. The last one claimed they were having "higher ups" look at it and not to respond until they contacted me. They then did nothing for 3 weeks.Belisarius7710 Dec 27
Dec 26 Levitating Snowball is falling on its own. I just got the Levitating Snowball for Christmas, and I am able to get it floating no problem, but after about 10-20 minutes it just falls, and it scratches the mirror below it. Is this normal? has anybody been able to get it floating indefinitely? It is on a flat surface, and nobody is touching it.DPSMoiraMain0 Dec 26
Dec 25 30% Discount on almost all Overwatch products... Can someone help me out to understand what's going on with the US store? I mean, everyone who bought Mercy and Hanzo and received them 1-3 months ago, is now a big loser with those discounts. Not to speak of all those people who ordered Genji's Blade or Snowball. These two came out just this month... Hell even Doomfist is 30% off without being released yet. On the other hand, the EU store offers no discount on any OW piece. What is going on? Is the US Gear Store trying to compensate for problems they had in November or something? If so, why don't just sent promo codes to these people, so they can get that kind of discount? My family was so kind to gift me Mercy and Genji's Blade for Christmas. But with this sale going on, I have to ask myself: Why did they have to pay full price, while it seems to be no problem to dish out big fat discounts on even the newest products? I'm from Germany, but even importing these pieces from the US would have saved them quite a lot of money. Please, if someone knows something, I'm keen to be enlightened. Anyway, happy holidays everyone.Slayer0 Dec 25
Dec 24 Can't Gift See You Later WoW bundle?? Why is this not available as a gift item? I'll buy every item separately if I have to, but Good Lord, Blizz, sort yourselves out. If I can gift everything individually, why can't I do it as a bundle? You've been heavily advertising this in the run up to Christmas, I go to get it for someone, and see no gift option. Also, I couldn't open a ticket because there is literally no category for this. Ugh.Aminah1 Dec 24
Dec 23 Destiny2 - collections are the same? Good day! I can not understand, why add-ons to the Destini2 for PC are sold in different sets with different names? For example, "Destiny 2: Forsaken - Complete Collection" and "Destiny 2: Forsaken - Digital Deluxe Edition" contain the same set of add-ons, but differ in price. Why there is no table of differences in the version of the game with the additions?Jackalgod1 Dec 23
Dec 23 Can't gift to email address? I used to be able to gift a game to an email address and have my friend create an account or add to their existing account but I am unable to do so anymore. I can only select from a list of friends' battletags. May I know how can I gift to a friend who do not have a Blizzard account yet?andeelym2 Dec 23
Dec 21 Terrible support for account balance issue. Just a gripe here. I had an issue with my account balance. It looked a lot lower than I thought it was. So I went looking for the account history that shows when you add money or game time, and I could not find it. So I contacted support who basically told me "no way to track that. Go post on the forums." Then disconnected before I could say anything else. Very irritating. Dec 21
Dec 20 Gear Store Ordeal It's unfair to both us and the staff + customer support that most of the orders placed in November are cancelled. That 30% off coupon does not cover the purchases we made in November. It only clogs up the shop even more if people order now, and all the gifts I bought for my loved ones won't arrive by Christmas or at all even though my region is close to where the items are shipped from. If Blizzard wants to keep their partner whose system !@#$ed up clean that is fine with me - but someone has to take responsibility. I don't care if I get it in November 2019, I would rather get what I ordered than a sorry excuse. Also, in your auto-generated emails, you could fix the quantity to reflect the purchase summary because people will get confused if you write 1x when it was 2x or 3x for items. -the EU forums are down so... had to post somewhere.Svarter1 Dec 20
Dec 20 Does checking out as a guest de-prioritize your order in the Blizzard shop? Does checking out as a guest de-prioritize your order in the Blizzard shop? Recently, for the black Friday deals, on Nov 19th, I placed an order in the morning for 2 of the items on sale. I wanted to make sure successfully ordered the items before the stock ran out, so I checked out as a guest. (As I wanted to use my personal email to track my packaged.) About 5 or 6 other co-workers placed orders later in the day. I've not received an update email, but realized something might be wrong, when all of my coworkers who had placed orders, were talking about how they all expected them to be delivered to their homes today. After checking the status of my order, it is still "processing" ten days later. The only difference between their orders and my order was that I placed mine in the morning, where they placed theirs after 3pm and that they were signed into their battlenet accounts. So my question, after talking with live chat about how to resolve this and only being shown the order status form, was are guest check out orders deprioritized some how, in comparison to people who signed in before ordering. According to support, my only solution is to just "wait for it to move forward as we are experiencing a high volume of orders." I'm just wondering if anyone else has noticed this before?Snowstorm2 Dec 20