Bug Report

Nov 20, 2013 Post Only Battle.net Shop Beta Bugs Here! Hi all, If you run into a bug on our Battle.net Beta Shop, please post them here. Other bugs see the following bug forums below. This way, your bugs can be seen by the right folks for reporting. Hearthstone Bug Report Forum: http://us.battle.net/hearthstone/en/forum/10591462/ Battle.net Desktop Application Beta Forum: http://us.battle.net/en/forum/10122541/ Thanks in advance!Machkhan0 Nov 20, 2013
Nov 1, 2013 Welcome to the Battle.net Shop Bug Report forums! Welcome to the Bug Report forum for the Battle.net Shop! The purpose of this forum is primarily to collect issue reports about the Battle.net Shop. We greatly appreciate our customers helping us to find issues with the platform. As such, this forum is one of your best methods for making us aware of these issues. Creating a Bug Thread When reporting a bug, we would like you to take the time and search the forum to see if your issue is already reported. The Known Issues thread has some good info in it. While we won't delete duplicate reports, it will save us time if you know the issue is already posted and do not repost it. Using keywords (such as a unique element of a crash log or an ability name) is a good way to find threads. Additionally, if you have multiple issues, separate them into different threads. Unique bugs should get unique threads. Try to include steps to reproduce your problem. Be succinct. Leave out any opinions on the problem and focus on how best to tell us about it to help resolve the issue. Finally, a screenshot or video showing your issue would be greatly appreciated! You can upload your videos to YouTube and your screenshots to sites like imgur. Posts we do not need Since we are strictly interested in issue reports on this forum, the following threads are likely to be moderated or moved immediately: 1. Discussion threads (What do you all think?) 2. Invalid issue reports 3. Feedback / Suggestion threads. 4. Posts requesting information on the game. 5. Posts made on other forums (Don't spam.) 6. "Accomplishment" threads, threads to advertise screenshots unrelated to bug reports, and other "This happened" posts 7. Posts requesting status updates on existing issues. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct before posting.Aratil0 Nov 1, 2013
3d Blizzard Gear Store: Order confirmation email has a placeholder FAQ redirect link. I recently pre-ordered the Figma Pharah and Figma Mercy through the Blizzard Gear Store. Upon checking the confirmation email, I found that the FAQ link found in the email footer redirects to a placeholder page. Repro Steps: 1. For the ordering account, ensure that HTML emails can be received. 2. Pre-order Figma Pharah from the official Blizzard store. 3. After the pre-order is complete, check the corresponding email address for the confirmation. 4. Scroll to the footer of the confirmation email and look for the FAQ link. 5. Click the FAQ link and observe the resulting page. Actual Results: The body of the FAQ page reads "FAQ placeholder page...". Expected Results: The complete FAQ page can be seen Notes: Here's the link, taken directly from my confirmation email: https://gear.blizzard.com/us/faq/Xyphin0 3d
Feb 24 diablo 3purchased bug diablo 3 didnt show me the option to purchase the game when im on the game page its not my computer and not my account i check it with blizzard supportmigtysamsung0 Feb 24
Feb 21 All purchases failing + support contact issue First off, I have to access the shop from within a game, because Blizz seems to have difficulty fixing the biggest issue with their shop. Second, whenever I try to pay for something I want to purchase, it thinks about it for a minute, then spits out an error that says something went wrong. Every time. And finally, there appears to be an issue with the "contact support" function that has repeatedly prevented me from opening a ticket, so I can't get help from there and am forced to turn to the forums. Someone please fix this, now. Edit: I would love to throw cash at Blizzard and get fun stuff for the games I play, but I can't, and they don't seem to want to fix that, because the issue has persisted for over two months now. Edit 2: screenshot: https://i.ibb.co/HqcQz58/Screenshot-2.pngBeelzeboss0 Feb 21
Feb 18 You're not eligible to purchase Destiny 2 Forsaken Standard Edition + Annual Pass Bundle I am trying to buy Destiny 2, but this message keeps popping up. Have sufficient funds on my account, it just won't let me buy the game. Any help is appreciated. Thanks!Crimson1 Feb 18
Feb 15 Diablo II 1.14d crashes on startup 100% of the time (OS X). Known bug for >1 year Patch 1.14d to Diablo 2 LOD broke the game for many Mac OS X users. The issue that is when starting the game, it crashes immediately. This issue is not present in 1.14c or 1.14b. The only effective workaround I found was the install 1.14b, then as soon as it goes to Bnet Update, force quit. This puts it in a state where it won't try to update again, unless you try to use battlenet. So to this works, but it doesn't allow online play. This bug has been in existence since day 1 of patch 1.14d, over a year. There have been countless reports on the forums, and even a promise that it would be fixed >6 months ago, but so far, nothing. There aren't very many changes to the game between 1.14c and 1.14d, so it should be fairly simple to do a code diff and figure out what caused it. Alternatively, there isn't anything in 1.14d critical enough to that justify crashing on startup every time, so the better option if Blizzard is unwilling to do any code work to fix this is to roll back everyone to 1.14c.Afar11 Feb 15
Feb 15 D2 has stopped running on Mac - continuously tries to patch to 1.14.3.71 sorry posted in the wrong section - not sure how to deleteAlzipan1 Feb 15
Feb 15 Shop bug report I was try to buy lunar new year but my credit card has no enough money soo ı cant buy the pack but after that day every time ı open shop mobile or pc doesnt matter ı cant push any buttons cuz the lunar new year pack ı was trying to buy is cant authorozied but ı dont have the lunar new year bundle either. So ı jusr want to use my shop again or ı have to delete this game for understandeble reasons , ı cant buy anything :’)DodoAirlines0 Feb 15
Feb 13 Can't connect to store at all. As title says. Can't connect through Battle.net app on PC or through the browser. Wanted to pick up Forsaken for Destiny. Is the store down or having maintenance done?xMoriKunx1 Feb 13
Feb 13 Call of Duty: Black Ops 4 wil not start. Call of Duty: Black Ops 4 wil not start. safe mode error wil pop up and ask me if i want to start the game in safe mode, then it goes away in less then a second without giving me a chance to chose yes or no and blizzard wil come back to my screensuppermonky1 Feb 13
Feb 10 Payment Method Error - Can't add new payment method I have been having some strange issues updating my payment method on my blizzard account. The last time I paid on my blizzard account was a long time ago when I had a different card. Knowing I could easily change that in my Blizzard account, I just google'd Diablo, clicked buy, but when I logged in and tried to choose a different payment method (the credit/debit card option) it would load for awhile until it said "something went wrong". Every time I repeated this the same result occurred. (did it about 10 times, waited for a bit, then tried again) I figured I could just update my card info from my account settings page to get around this. Logged in, went to payment methods, deleted my old card saved. When I tried to add a new one, the same loading and "something went wrong" message happened. So THEN, I tried on a different browser (chrome), and I was at least able to enter my card information this time. Feeling hopeful as I nearly completed filling out my information, I clicked save info. Then I get a red error message on the top saying "Oops! you missed something" then it literally shows just a period that looks like this "." I filled out everything at least 10 times, kept retrying it and confirming everything was there and correct. Im sure I got everything. But it wont let me add a new payment method. Then I tried filling out a ticket for customer support but I couldn't even do that!!! It wouldn't let me get past the captcha, claiming I didn't enter it correctly. I've owned and used computers for over 10 years now, I am well acquainted with captchas and the different types of security measures to prove someone is not a bot. Ive done this a billion times. I know I was entering it correctly. So after patiently trying to resolve this myself, at last, here I am, with nowhere else to go, posting on this forum. I've never posted on a forum before, I've only read them so this is a 1st for me. Can any blizzard support please help me out here?! :( Really dying to try Diablo 3 *coughcough*giveyouguysmymoney*cough*LexFX4 Feb 10
Feb 10 Unable to add payment method Tried adding multiple cards via multiple browsers (even on a mobile phone) and on 2 PC's. No error message. Just endless loop on the "Save payment method" screen. Tried troubleshooting with chat and they recommended I post this in the bug forums. Unable to add any credit/debit cards to my account. Not getting error message.SaulGood42 Feb 10
Feb 1 Gifting - Can't gift bc of an issue I am from Argentina and I want to gift my friend loot boxes but I can't gift anything to anyone. Why can't I? Is there a way to solve it?Geobro3420 Feb 1
Jan 30 Subscription showing in local Currency (CAD) but when charged it is in USD. I had this issue occur back in July and was told that it would be fixed. It happened again on my January bill. In July it was attempted to remove the sub and resubscribe. This didn't fix the issue. Other items that I have purchased from the Shop have been charged correctly. Support couldn't find anything with my account. Can this be looked into and resolved. Especially since I may not be the only one affected.Chiros1 Jan 30
Jan 25 Gear store - no size info for backpack Hey, i wish to buy the "BlizzCon Badge Starter Kit" backpack, but there is no information how big the backpack is. I asked in the live chat but they are saying they have no size information too. He suggested that i should create a bug report here. Please maintain the information and what sizes of a laptop it can fit (14", 15.6", 17.3") Regards, TheobaldTheobald3 Jan 25
Jan 22 Unable to pay with credit card in Gear Store I know this post won't be read by anyone but fellow customers anyway, but as the first response to a ticket was unsatisfactory and I'm now waiting for a second response, I might as well post here. I'm trying to pay with two completely independent credit cards (AmEx and MasterCard, both from different banks linked to different accounts and so on) for an Epic Goodie Bag at the gear store. No matter which card I use, it gives me a "transaction declined" error and the first GM told me he can't even see the declined transactions. Things I've tried so far: - different browser - different computer - different shipping addresses (both in the US and Germany) - different billing addresses (both my 'actual' billing address, i.e. the one my credit card statements are being sent to and my current US address) - tried both the "same as shipping address" checkbox as well as using a different billing address - a proxy to check if "Braintree" has a problem with me using my German credit cards from a US IP address According to the Braintree website and FAQ, the 'shop owner' will be able to see the declined transactions and see from a certain error number next to those transactions what exactly caused the transaction to fail, i.e. insufficient funds, wrong expiration date or something like that. According to the GM, he couldn't even see any declined transaction for my account... so yeah, I'm guessing something is not working correctly. I just paid for something else with my MasterCard just fine, btw. So it's definitely working, and it was an even higher amount than those 60 bucks for the Goodie Bag. I mean, I would gladly pay with Paypal as I have a bit of money left on my Paypal acc, but someone decided the shop won't accept Paypal anymore apparently. That's really sad too.Kirschgrün10 Jan 22
Jan 17 Battle.NET Portal - Bad Weblink While trying to research how to add people using Real ID instead of their battletags, I ran into a bad hyperlink. The page that contains the link - http://us.battle.net/en/realid/ Search for "set up your BattleTag on our Support page." It should direct you to - https://us.battle.net/support/en/article/battletagfaq This link is not working.M3GATRON1 Jan 17
Jan 15 WC3 login issue (4.2) & (6.2) Ever since this garbage patch i can NO LONGER log in to my account as when i first attempt to log in it'll say "Connection to battle.net has been lost" When i try to login again it says "Error handling the request (4.2)" and when i try AGAIN it says "Error handling the request (6.2)" . Blizzard stop !@#$ing with us dammit.Infinity1 Jan 15
Jan 15 Cannot use Command Key to right click on Mojave In Warcraft III and Frozen Throne I can no longer use the Command Key to right click. I was able to do this a few months ago. Both my MacOS and Warcraft have received updates since then. My command key works outside of Warcraft. In System Preferences I have updated Accessibility to allow Warcraft to control my computer. I disabled all of the trackpad shortcuts thinking one of those might be interfering with the clicking (I saw an old forum post about something similar to this in WoW and that fixed it then) but it didn't help. Any suggestions would be appreciated.CharlieSmall0 Jan 15
Jan 13 Heals per 10 minutes I can't see my heals per 10 minutes. I've never looked before but with all the nerfs to my main mercy I wanted to see if I was still having a big enough impact. Here recently it feels like a no.MomotheHomo0 Jan 13
Dec 21 Have Overwatch Beta "ACCOUNT STATUS: ACTIVE" but cannot authenticate I have Overwatch Beta in my Game Accounts but cannot post to forums, and when I launch game I cannot connect to game server past login screen.Earthbound5 Dec 21
Dec 19 Can't buy Black Ops 4 Battle Pass I already got Black Ops 4. When I'm trying to buy the Battle Pass it keeps telling me to buy the game. Didn't bought the game in shop, added it with a product key.Jon1 Dec 19
Dec 14 Blizzard gear issue I have ordered a couple things in the blizzard store on 12/3/18 and i wanted to refund one of the items so when i discovered it was still processing i decided to wait for it to finish. However it is 12/14/18 and i am still waiting for the order to finish processing. i am just curious if it takes that long or there is some error on my end and how to fix any error. I can reply with the order number if necessary. Please help!JellyBoi1 Dec 14
Dec 10 Can't write a review I just received my order (LAG Hat and Authentic Jersey), and yet I am unable to write a review for either item.JohnnyRokkit0 Dec 10
Dec 8 Unable to purchase Destiny 2 annual pass I’ve been trying for like three days to purchase the annual pass, as I really want to play Black Armory. Everywhere I try, the card gets declined with the error “Please correct the errors below and try again” Blizzard support has been no help.Apollo0 Dec 8
Dec 4 Slow to load battle.net What's wrong with battle.net? It takes ages to load, I've never had this problem with any other website and it's getting pretty annoying.Lomen2 Dec 4
Dec 1 unable to enter cvc code for in game purchase in hearthstone hello! i came across a bug when trying to make a purchase within the hearthstone shop. i was asked (for security) to enter my cvc code for the card i have on file, but i was not able to do so because when entering the number 5 (which is one of my 3 digit numbers) the field would reset and only show the number 5. anytime you enter the number 5 this would happen. i was able to fill the field with any other number as many times as i wanted. just 5 seems to be an issue. i was able to get around this by copying and pasting the code. thank you.mechajeff0 Dec 1
Nov 30 ummmm where is Destiny 2 trial? i keep reading something say it would be available on the battle.net site on the 28th but was on here yesterday and never able to find it.Maverick0 Nov 30
Nov 29 Blizzard Battle.net App uses too much GPU I recently noticed the Blizzard Battle.net App drives my GPU at 20% when I am on the "Game" tab, vs 1% on the "Social" tab. By percent usage, I mean 3D as shown on Windows Task Manager. This behavior is relatively new. The GPU is a 1070 ti 8GB, monitor just 1920x1080 60 Hz., and in my opinion, the GPU use is way too high for a game launcher. It is enough to make my cooling run harder, which I don't find acceptable for a game launcher. A few games I play (with the launcher closed) use less GPU! For now, I will just keep it on the social tab, or close it. If this is a known issue, or there's a simple fix, let me know. This was reported via issue id 64452441, and they suggested I post in this forum. The only help offered (make window smaller) made little difference. Update from original observation: As of this morning, and patch 4.5.1.67344, instead of the GPU being pegged at 20%, it spikes only when the video (new maps for season 3) appears, and the spikes are only to 20% if the BN app window is selected. Whether this is the result of the patch, or my being more observant isn't easily tested.jon1 Nov 29
Nov 29 Email Change Bug I recently changed my email because I didn't have access to the current one. But since I was logged in my battlenet desktop app already, it asks for the password, but I can't change the email (https://i.imgur.com/idjwhdy.png).Alien0 Nov 29
Nov 27 I can't Purchase Destiny 2 + Expansion pass with my pre-paid visa gift card whenever i try to purchase it tells me my card is not valid, but i have made other purchases with this same card.LostPuppies4 Nov 27
Nov 27 can't buy overwatch can't buy overwatch because when i type in the credit card payment it says"please correct the errors below and try agian" but i did like all right and nothing wrong but i can't authorize it HELP MESANICDUCK23 Nov 27
Nov 27 Can't use Battle.net shop or add WoW subscription As the title says I have been unable to use the battle.net shop to add game time and I can't change my subscription to refresh as I have been buying my sub with Blizzard Balance. It just does not load. Not matter how often I refresh. It does not work in the app or any browser.Dread1 Nov 27
Nov 25 No size chart No size chart on EU store for hearthstone legend rank hoodieZophina1 Nov 25
Nov 24 Very slow BNET forums and store There are a handful of us that have issues unrelated with out internal network. 1: Forums and bnet store are extremely slow or cant get connected to. 2: Games work ok 3: I can connect without issue with my cellphone (no blizzard issue) 4: PC can connect when thetered to phone (no pc issue) 5: Likely network issue (not home network issue) Tracert below: Tracing route to us.shop.battle.net [24.105.29.40] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1] 2 * * * Request timed out. 3 8 ms 8 ms 9 ms ae2-188.aggr01.fscotx.grandecom.net [72.48.173.158] 4 21 ms 9 ms 9 ms ae4-0.core01.gf01.dllstx.grandecom.net [24.155.121.6] 5 10 ms 10 ms 12 ms eqix-da1.blizzard.com [206.223.118.237] 6 55 ms 40 ms 40 ms ae1-br01-eqda6.as57976.net [137.221.74.33] 7 43 ms 40 ms 41 ms et-0-0-2-br02-swlv10.as57976.net [137.221.65.67] 8 42 ms 43 ms 41 ms et-0-0-29-br01-eqam1.as57976.net [137.221.65.32] 9 48 ms 59 ms 55 ms et-0-0-2-br01-eqla1.as57976.net [137.221.65.68] 10 40 ms 41 ms 41 ms be1-pe02-eqla1.as57976.net [137.221.68.69] 11 42 ms 41 ms 40 ms lax-eqla1-ia-bons-03.as57976.net [137.221.66.5] 12 42 ms 49 ms 42 ms 10.104.5.36 13 42 ms * 41 ms 24.105.29.40DARKARCANINE0 Nov 24
Nov 23 WoW Community API: 503 Service Unavailable All endpoints appear to be affected (all that I've tried thus far). Game Data API's appear to be unaffected.Ando0 Nov 23
Nov 21 Blizzard Gear Shop ERROR!!!! Hi everybody, For over a week and a half I have been trying to purchase the overwatch league hoodie but I got the error message “Transaction has been declined. Please try again later”. I Tried again several times but no luck. Different browsers, device, cleared cache, everything. I have spoken with a lot of GM but none of them has been able to give me a solution. I dont know whats happening. The Blizzard Gear store is straight up broken. Browser change, device changes, cleared cache, wiped billing and shipping address book and re-entered. Nothing is working. I just wanted to share my frustration and know if the same thing happened to someone.sp00kyA24EL0 Nov 21
Nov 21 Battle Net desktop client and website displays CodBO4 as already owned Called support about issue to verify, it's listing as already owning the standard edition game. Was asked to create a ticket. Seems I'm not the only one with the issue. Nothing serious, can still click the "buy now" link, even.QuiteSlthful1 Nov 21
Nov 20 B.net Shop Black Friday thinks I have Black Ops 4 It lists COD Black Ops 4 Standard as being owned, I don't. Does not prevent me from actually buying it though, apparently.Mondoblasto1 Nov 20
Nov 20 OWL Gear Discount Bug Hey there, I ordered some discounted merch from the overwatch league 2017-2018 season,and went through the checkout process without any issues, but once the order was placed, everything i bought appeared as full price, and I was charged accordingly. I would assume that's a bug, and I'd appreciate it if someone would take a look.nethack1 Nov 20
Nov 20 Paste password into change pass field We were able to paste passwords into the change password fields before but not able to do it now. I change my password often and the characters are different with several variations. I use a password app that i can just paste my password in and this is difficult to do when the site doesn't allow for it. I prefer not to type in 10+ characters 3 times when i can just paste it in. Change it back.... I tried on Safari, Firefox, and Chrome and all the same...no dice.Kryptek12 Nov 20
Nov 12 Blizzard Launcher stream window do not work with Black ops 4 Blizzard Launcher stream window do not work with Black ops 4 when you Launch the game the start stream button is lock but with other it works can you fix that pleaseCyb3rGhost1 Nov 12
Nov 11 Warcraft III Reign of Chaos - purchase link broken Warcraft III - Reign of Chaos Since hearing about the remastered version of WC3 I would like to play the old version. However, when I try to buy the game from Blizzard I just get a 404 error. Is it even possible to download the game? I am using this link: http://us.blizzard.com/en-us/games/war3/Butch1 Nov 11
Nov 9 Black Ops Pass and Points (CP) gifting not working through e-mail. When sending a gift for these items through e-mail and not Btag, the order is queued for a while then it somehow disappear without leaving any trace. The amount paid refunded in Balance. Doesn't seem to work or it was not intended to be able to send these through e-mail.Coots0 Nov 9
Nov 8 Gear store login not working I am having trouble logging into the blizzard gear store with the account my virtual ticket is attached to. I can login fine with my Fiancee’s account but any time I try to login to mine it just takes me back to the screen I was on and not logged in. I am able to log into WoW, forums, blizzcon site, etc all fine so it seems specifically just the store… I noticed other people have had a similar issue https://us.battle.net/forums/en/wow/topic/20769447558 2 and there is support articles for it https://us.battle.net/support/en/article/165239 Spoke to customer support and didn’t really get much of an answer. Tried multiple browsers, changed password, different pc, everything. Seems like its definitely something up with my account. A bit annoying as I want some blizzcon gear and stuff has started going out of stock already. I posted this in the BlizzCon forum too but I think its more appropriate here.JTM1 Nov 8
Nov 8 Unable to purchase anything on Battlenet store Hi, Ever since Battlenet have introduced the shop I have not been able to buy anything from it. I am currently trying to purchase the Reaper of Souls expansion for Diablo 3 after the recent update impressed me. However I have tried to buy it 5 times over the past 6 hours or so only to have the website constantly try to process the order for me, and endlessly load and the order not get processed. I've even tried to disable my antivirus suite to ensure it wasn't a firewall issue. All of my details are up to date and correct; address, card details etc. The weird thing is that I can purchase stuff for WoW both in-game and from the manage account page, since I've bought the newest expansion and various amounts of game time over the past weeks and months. Is anyone else having any issues buying stuff from the store? Could any Blizzard staff shed some light on why I can't buy anything? I've never known a shop so averse to accepting payments!bwfcnut11 Nov 8
Nov 2 Virtual Ticket + WC3 Spoils of War Edition Hello, I purchased the virtual ticket for $49.99 and today I see there is a Virtual Ticket + WC3 Spoils of War Edition for $79.99. This would save me $10. I tried to purchase it, hoping it would just charge me $29.99 for the Spoils of War edition and it just says I already have the product. I contacted support and the representative said that this is a known issue and doesn't know if it will be fixed. "WHILANZEI 13:49:08 This is currently a known issue, we don't know if dynamic pricing is going to be available or if customers who have a virtual ticket license will be able to purchase it at discount later." Then I asked if I could just get a refund on my Virtual Ticket and buy the bundle but that was also not possbile: "WHILANZEI 13:49:51 Unfortunately after the streams went live we can no longer offer refunds for them." Can this be looked into and fixed please?Bater0 Nov 2
Nov 1 stay as group ps4 isnt appearing Stay as group button isnt appearing on ps4WildRage1 Nov 1
Oct 22 Errors with Upgrading Black Ops Edition I pre ordered the black ops standard edition and I would like to upgrade to the deluxe edition on Battlenet. However, Activision has disabled this feature on Battlenet. Just a few days ago I had the option to upgrade the edition for the difference in prices and now I am no longer able to do so. Is there anything that can be done here? This is very frustrating because I am looking to spend more money to upgrade the game edition but can't. I tried the black ops in-game store as well but it appears upgrading the editions has also been removed. Very frustrating that I can't get the edition I want and by the way I can't even purchase the deluxe edition out right because battle.net has marked my account with a standard edition giving an error in trying to purchase the deluxe editionwytenyte1 Oct 22