Support

Feb 4, 2014 Welcome to the Classic Games Support Forum Welcome to the Technical Support forum for Blizzard Classic Games. This forum exists to provide our customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week) and will do their best to assist you with your issue. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues at http://battle.net/support/ and if unable to locate a solution, please go ahead and create a new post regarding your issue using the guidelines below. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the Forum Code of Conduct and forum guidelines be observed at all times when contributing to discussions.Omrakos0 Feb 4, 2014
Feb 4, 2014 Firewalls and hosting games If players are not able to join your game, you may have a firewall in place. Firewalls may prevent incoming networks from reaching your computer and prevent you from hosting games. A firewall can come in many forms. In households, they may exist as security software, router and/or modem. The following information will help you configure your firewall. Ports Ports can be thought of as points of connection. The game listens to these ports to receive all of the information it needs to function. You will need the following ports opened to allow your game to accept connections and to host games: Diablo and Warcraft II Battle.net Edition: Allow port 6112-6119 TCP and UDP out and in Diablo II: Allow port 6112 TCP out and allow established sessions in Allow port 4000 TCP out (realm games) Allow port 4000 TCP out and in (hosting open games only) StarCraft: Allow port 6112 TCP and UDP out and in Warcraft III: Allow port 6112 TCP out and allow established sessions in Allow port 6112 TCP in (hosting custom games) Allow port 6113-6119 TCP out and in (hosting custom games if you have changed the default port in the Options/Gameplay screen) World of Warcraft: Allow port 3724 TCP out and in for Game Allow port 3724 UDP out and in for Voice Chat Blizzard Downloader: Allow port 6881-6999 TCP and UDP out and in Allow port 3724 TCP out and in Allow port 6112 TCP out and in For detailed information about ports and their functions, please visit our support site information on Ports. Software Firewalls You may recognize names such as Norton Internet Security, McAfee Personal Firewall Plus/Express, ZoneAlarm, Sygate, Panda, and many others. These security programs act as firewalls that can block single programs or specific ports from the network. More information on these can be found here Hardware Firewalls Virtually all routers available today have firewall functions to protect users from outside access. In addition to this, DSL and Cable modems may have firewall functions as well. These links will give you information on how to configure your products. For port numbers and information, please see above. • Almost-everything Port Forwarding Related • List of default usernames and passwords for routers • Belkin Networking Support: • D-Link Port Forwarding • Linksys Port Forwarding • Netgear Port Forwarding • USRobotics Support • ZyXEL Support Notes and exceptions There are a few things to make note of. Warcraft III is the only Blizzard Title that currently supports multiple players hosting games behind NAT. Other games are not able to do this. You may experience high latency with StarCraft, Warcraft II, and Diablo when joining the same game from the same connection. These games were not designed to use a shared connection. If you have recently patched a game and get "Unable to connect", a software firewall may be blocking the game change. Please configure it to allow the changed game. A "universal rule" for a hardware firewall may work for all Blizzard Battle.net games. Forward ports 4000 TCP and 6112-6119 TCP/UDP to your computer. For the Blizzard Downloader, if you have bittorrent set up already just allow port 6112 TCP and 3724 TCP. Port Triggering may work better for you depending on your router. Note that port triggering may fail if there is a second computer playing on the same game/port. Common issues If you did not change your networking equipment and you suddenly are not able to host, your internal IP address may have changed. Check your router's Port Forward section and make sure it is still forwarding information to the right computer.Omrakos0 Feb 4, 2014
Feb 4, 2014 How to receive help in this forum [FAQ] 1. Please do your best to write your problem as clearly as you can. Include as much detail as possible, as too much detail is better than too little. English is preferable, however if you don't speak English well, post in your native language and hopefully one of us will speak it (it also helps if you note that you aren't a native English speaker and note what your native language is so we can run it through online translator programs). 2. Try to be polite. We're not the source of your problem in any way, shape, or form. 3. We ask you questions (even if they may sound silly) for a reason. Please do your best to answer all of our questions, as it will allow us to solve your issue faster. If you need help determining the correct answer, let us know and we'll give you step-by-step instructions. 4. Please don't post your "problem" to multiple threads/forums. It's much easier for us to help you if you keep "your problem", and everything we've tried to fix it in one place so we don't repeat instructions needlessly. Here's a few things to avoid: ALL CAPS AlTeRnAtInG cApS l33t sp34l< onelongperiodlessparagraphthatsjumbledtogether Hopefully that'll help some of you guys out. =)Omrakos0 Feb 4, 2014
Feb 4, 2014 Forum Guidelines Welcome to the Battle.net forums. These forums are here to provide you with a friendly environment where you can discuss ideas, give game play advice, role-play, and converse about any other aspects of Blizzard's games with other players. Community forums are at their best when participants treat their fellow posters with respect and courtesy. Therefore, we ask that you conduct yourself in a civilized manner when participating in these forums. The guidelines and rules listed below explain what behavior is expected of you and what behavior you can expect from other community members. Note that the following guidelines are not exhaustive, and may not address all manner of offensive behavior. As such, the forum moderators shall have full discretion to address any behavior that they feel is inappropriate. Also, suspension or banishment from the game will always result in the same in regard to forum access. Your access to these forums is a “privilege,” and not a “right.” Blizzard Entertainment reserves the right to suspend your access to these forums at any time for reasons that include, but are not necessarily limited to, your failure to abide by these guidelines. We reserve the right to evaluate each incident on a case by case basis. The action we take may be more lenient or more severe than those listed under each category. Code of Conduct: http://us.battle.net/en/community/conduct Please use the search function at the top of the page to find information on a topic before you post a question. Everyone will appreciate it. Additional Forum Guidelines In addition to the Forum Code of Conduct (http://forums.battle.net/forum-coc.html), there are some common courtesy guidelines we ask you please follow. While these do technically fall within the Code of Conduct, they’re intended to clarify specific cases that may be confusing. General Discussion Forums are for discussion of topics directly related to each game The word general can be somewhat misleading, but any General Discussion forum is for threads about the game itself. If you wish to discuss other topics whether it’s polling for real-life statistics, or asking what someone listens to while playing, please post in our Off-Topic Forum. Please note that this includes comparisons with other games. Do not post in all capital letters, use excessive punctuation, etc. This practice is used to draw attention to a post. While everyone wants their posts read, we ask that you refrain from using sensational tactics in order to bring more people to your thread. Let your post stand on its own merit. Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned on Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass. Please make your thread title relevant to the post subject. Posting IBL, IBTL, or its variants constitutes spamming We appreciate that our posters understand the Code of Conduct to the point where they can call whether or not a thread is in violation; however, saying “In before the lock” does not contribute to a constructive community and it does fall under spamming. If you wish to acknowledge a post that violates policy, please report it instead by using the biohazard symbol. Do not bump posts Bumping is posting any non-information for the purpose of raising a thread to the top of the list. Bumping a post is considered spamming and contributes nothing constructive to the discussion. Your thread will be seen; there is no need to continually bump it to the top of the list. Petition posts are frowned on This is a discussion forum. Petition threads do not contain much discussion, instead a petition is usually page after page of /signed. It isn’t constructive. If you have an issue with the game, please discuss it in a civil fashion. There are other places on the Internet to form online petitions. Do not post about locked or deleted threads Posts that are moderated have a reason behind the moderation. We lock before we post on a locked thread to stop the violation in question as soon as possible, so if you have yet to see a comment by a member of the community team on a locked thread, please wait for it and do not post on the subject. If you do have questions regarding forum moderation, please use the appropriate contact e-mail. If you have a post to report or a sticky to request, use the report option under the "Thumb's Down" button or email wowreportedpost@blizzard.com If you’ve found a solution to your issue, or fixed your issue on your own, you can mark your post and the entire thread as [Solved]. Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. Hover your mouse over the post that solved your issue, and click on the “Mark As Solution” button (it will appear along with the “Reply” and Quote buttons). The post will be tagged with a green “Marked As Solution” banner, and [Solved] will be added to the Title of your thread. Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Please do not post linking to threads you feel should be moderated or stickied. By using the methods we have in place, we can moderate more efficiently.Omrakos1 Feb 4, 2014
Mar 15, 2016 Diablo II: Installers, Stand Alone Patches, and Update Troubleshooting Installers If you already have game keys for the Diablo II games attached to your Battle.net account, 1.14b installers for Mac and PC can be found here: https://us.battle.net/account/management/download/?show=classic Connecting to Battle.net after installing will patch you to the latest version which is 1.14d. Stand Alone Patches If you already have an older version of the game installed and are having trouble patching, go here for the stand alone patch to 1.14d: https://us.battle.net/support/en/article/classic-game-patches Troubleshooting When I try to play on Battle.net the game says someone else is using my key. For this symptom, first try rebooting your PC and checking again. If it still indicates your key is in use, try power cycling your network devices. https://us.battle.net/support/en/article/31851 What if I am receiving errors attempting to patch or cannot complete patching? We recommend downloading and reinstalling with the digital installers: https://us.battle.net/account/management/download/?show=classic What if I don't see installers on the page you linked? If you don't have keys for the games attached to your Battle.net account, you will not see them there. Go here to purchase: http://us.blizzard.com/en-us/games/d2/ or use the ADD Game Key button on your Account management page Is there a Mac patch? No, the changes we had to make from legacy OSX to 10.10 and 10.11 support were too great, there is no Mac patch, only the install linked above. I'm having trouble installing the game on my Mac with the latest version of MacOS. With the release of Mac 10.13 (High Sierra). The Diablo II installer currently doesn't work on the latest version of the Mac OS and will freeze or do nothing after you accept the Terms of Use. The workaround we currently recommend is to install it on a non- APFS partition. Alternative workarounds include rolling back the 10.13 update, and installing the game. Then update to the latest version. This is an issue that is being reviewed by our classic games team. *Note - Mac 10.13.4 has resolved the installation issueOmrakos0 Mar 15, 2016
Feb 4, 2014 Temporary Restrictions *Update* We will try to update this information when we can as it's not currently accurate on reflecting the restrictions on both keys and IP addresses. I'm leaving the post up in it's entirety still for reference as much of it is still relevant and will remain so. If you receive the message that you are temporarily restricted or unable to connect, the first step is to attempt to log onto another realm, for instance if you are on USWest (Lordaeron), attempt to log onto USEast (Azeroth). If you cannot access only one realm then you may have a temporary IP restriction. Possible causes for temporary restrictions include: All Games: Spamming text or chat commands such as /friends list or /whisper or /whois (often associated with bots). Rapidly connecting/disconnecting to/from Battle.net - over 50 connections/hour (often associated with bots or switching between characters). Viewing multiple profiles in a very short time period. Exceeding 8 connections to Battle.net (often associated with bots). Repeated use of an incorrect password may lock an account login for your protection. Use of third-party/add-on programs (hacks) - these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs. Diablo II Only: Scrolling through skill selection using the mouse wheel. Going in and out of accounts/characters too quickly. i.e Muling Going in and out of games too quickly (most common cause). i.e. Muling, magic finding, Baal/Pindleskin runs, etc. Repeated requests for a new screen to see what you wish to gamble for. Going up and down a way point to refresh the screen in a shop (see above). Repeated use of a spell with no cast delay such as Amplify Damage or Glacial Spike.This lasts a maximum of 12 hours. Restrictions lasting longer than 72 hours usually indicates that you were witnessed by a Battle.net representative doing something against the Terms of Use Agreement, which warranted a lengthy restriction. These restrictions will be for connecting to the realm at all. Common causes for extended restrictions include, but are not limited to: Attempting to use an invalid CD-Key (often associated with bots). Excessive spamming or flooding in a channel (often associated with bots). Spamming over multiple channels - even if it is just one line per channel. (often associated with bots). Use of flood or load bots. Harrassment of another player and/or clan. Advertisement of an inappropriate website URL. Use of third-party/add-on programs (hacks) - these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs.This type of restriction can last up to 2 weeks. Unfortunately, you will have to wait it out or obtain a different IP address from which to play. Please note that we will not provide support for changing your IP address. If you are absolutely certain you did not spam, keep in mind that anyone behind your network, or if your ISP shares your IP address (as in more than one persons are given the same IP address), gets restricted from battle.net, you will suffer the penalties along with them. This is the unfortunate disadvantage of using a shared IP address. Also, keep track of siblings and other people with access to your computer and/or network who play on Battle.net, as they can get you restricted as well. It is also possible that your computer may be infected with a virus that has resulted in the restriction. It is important to realize that these restrictions are not exactly a punishment, but rather that they are necessary for server stability. When you spam, it places a much heavier load on the server and ruins the gameplay experience for everybody. For restrictions other than spam - such as using an invalid CD-Key - you are restricted to prevent abuse - such as stealing someone else's CD-Key via brute-force.Omrakos0 Feb 4, 2014
Apr 10 WarCraft III - Failed to Authenticate 6.3 Information Request We're currently investigating the reports for Failed to Authenticate 6.3 error for Warcraft III. If you're currently running into this issue, please provide the following on this thread: Run a Pathping Test using the IP: connect.classic.blizzard.com And an nslookup: 1. Open the Command Prompt as administrator. 2. Type in to the black box: ... These will create files on the C drive, please copy and paste the file content here. If you're having trouble copy and pasting the command prompt, please feel free to provide a screenshot of the pathping or NSLookup. Thank you for your vigilance!Caterpepi2 Apr 10
39m Warcraft 3 product key disabled My Warcraft 3 frozen throne that is linked to my battle.net account wont let me execute the file. The message that is displayed when attempting to play the game is "my product key is disabled." I am unsure why that is because I have played this game for years and it was only when it was patched that this issued occurred. I hope we can come to a conclusion to this issue.Neodeath2 39m
2h Missing Character on account Diablo II I m missing a char on *rip_sean_taylor@ east Lvl 86 Druid - Verymad Yes Verymad was the name. its been 2 months or so since ive logged in... i find this very oddJeeznah0 2h
5h Clean and Fair D2. I would like to stop all Bots and all private d2 item shops.Diaboro2 5h
7h [D2] Blizzard, Asia Battle.net Server Needs Your Attention I have been a fan of your games for a long time since starcraft and diablo 2. I've had experience with most of you major titles especially WoW. Since then I moved to US from South Korea, got married, have 2 kids as of now. It's been 18 years since I've played diablo 2. And a streamer's youtube video that I not knowingly saw brought back those memories of 18 years ago. That night I bought 2 copies of diablo2 and LoD, and started playing on the Asia server. And had so much fun playing it for about 3 weeks. But your latest server maintenance ruined it all. All the games I create, if I am lucky enough to create one successfully, has an ip address 150, which is not normal. Today I've been trying to create a game from 8am till about 2pm est, all the attempts failed. And this has been going on for 2 days already. What is going on Blizzard? All the experience I have with your games from 18 years ago till about 8~9 years ago were pleasant ones. You guys had problems back than too, but the reactions were quick, communication was always there. Which seems to not exist anymore. I understand it's one of your older games, but it's one of your best ones, you still sell copies online through your website. And most if not all buy it to play on battle.net. Please understand Asia is one of the areas with your best fans and supporters. Please let us know what is going on, and what will happen and when it will happen. Thank you.SoJ579 7h
8h [D2, Asia realm] Current Problems Hi, Classic Team There're several problems occurring in entire Asia server (Ladder server & Standard server). The problems are following below; #1. Ping is unstably fluctuating right now which had already happened last time. The in-game ping rate is roughly 200(up to 300). Because of this issue, It is impossible for users to focus on "Delicate Controlling" such as moving character or using character's own specific skills like Sorceress teleport. Furthermore, because of the ping fluctuation, especially the hardcore users are having difficulties with controlling. For another example, Barbarian whilwind sound is exactly the same as LOD. As The ping dominates all the playing condition, this thing has to be resolved and the server should be rolled back to the "previous condition". The current fluctuation of the ping MUST be normalized and stable as it were. #2. Ip address of in-game is fixed to 150 which had already happened last time. A group of users stick together as utilizing in-game server ip for the uber diablo. A lot of users prefer various in-game server Ips to one fixed ip. This issue I wrote in order above is not just a normal issue but the critical problem for the users. I believe that you guys don't consider this problem as just a tiny little problem. If there's any notification or further comments you guys want to leave, feedbacks would be most welcome and we appreciate that. Thank you, CF. Please refer to other user's reporting as having the exact same problems. You can look into that as well. The link is posted below; https://us.battle.net/forums/en/bnet/topic/20771167240?page=28#post-558AMURoREI29 8h
17h [War3] Units with wrong language quotes In the Spanish (EU) version of the game the Orc Shaman mostly speaks in english and some quotes are in spanish. And a lot of more units have the same problem, though in varying degrees. Refer to this post: https://eu.battle.net/forums/es/bnet/topic/17625382480#post-6 I believe this is not exclusive to the Spanish version, but also to other versions like Russian.TheShadow0 17h
21h Battle.net is not responding please try again in a few minutes. So far it's been a day in a half and haven't been able to log on and get this message.Google7071 21h
22h Diablo 2 Character Frozen + Can't join or create games Diablo 2 Character Stuck/Frozen/Cannot join/create Games - I transfered some items from one of my HC mules to my HC main, then was able to join a few baal runs with no problem when suddenly I got disconnected as if I had lagged out. Following this I was able to log into/out of my account, however I was NOT able to join or create any games on my main HC character. I tried all of my other characters and they were able to create games and joins games, however, my HC paladin still was "locked" If anyone could help please or if there is a mod that could provide some help that'd be great, because my main has some of my best items on Hardcore The account is on US EAST Account user: iworth1gp Character Name (Level 88 Hardcore Paladin): Lagdeaths Thanks for taking the time to reads this, I hope someone can provide me with answer :)HighNoon4203 22h
22h Server dropping games on US West I have been in a variety of games when I suddenly get "Your connection had been interrupted". These are games that are 7-10 minute old (or older). I am not doing anything unusual for the game. I am usually either rolling gems in normal or collecting items in Hell Chaos Sanctuary. I have had this happen two times within 15-20 minutes, with multiple characters on multiple accounts (i.e. it is NOT the same character OR a single account encountering the problem). I have no third-party software on my system. Thus, the issue can ONLY be a uswest.battle.net server side problem that only you can resolve.jerryab5 22h
23h D2 LOD Crash I can log into Battle.net fine its only when I go to click on anything on the main screen such as create/join game that the game crashes. any ideas?Stiggs3 23h
1d Warcraft 3 Experience Gain If my ally has a level 10 hero and I have a level 1, do I gain %100 of the experience if my hero is not in battle and his is, or is it split between them, or does he get %100? If I'm in battle with him, same question.Balthazar1 1d
1d Diablo 2 saying incorrect password? Diablo 2 is saying incorrect password and I know that's not true. I am on the right realm and I am typing in my password correctly? I dont understand what's the issue. Account: Tylor Gateway: US-EastTylor11 1d
1d changing my d2 email hey all im trying to change my email for my diablo 2 account and I follow the steps then when I try to reply to the email like it says it give me an email saying it cant send due to no mx record found or something like that can anyone help me pleasegiggledrip1 1d
2d Warcraft 3 classic slow download Hello Good afternoon, i have problem this warcraft 3 classic (warcraft III setup.exe) is slow 20/kb after 0 why slow and stop download dont know. i already buying warcraft 3 reforged and other account.TheAleksGG2 2d
2d WCLLL Understand? lll Before reading that and that: ... ... ... ... ...iKi3 2d
2d Old Title hey i got a new computer recently and wanted to download the old version that i payed for. so i was wondering why i cant do that if i cant have the game i would like a refundJordon1 2d
2d 3.46 Restriction doesnt get lifted I wanted to play Warcraft 3 with some friends again but i cannot login to bnet i get a Temporary Restriction error (3.46) even though i didnt play the game since almost 2-3 months worked fine before Blizzard decided to make some patches -.- Thanks for that also kicking out 1/3 of your customer support worked wonders no one gives apparantly a !@#$ about the classic forums anymore, many people have this problem since November or December and still no fking solution to it my recommandation is DONT PATCH WC3 ever again and PEOPLE stay away from Warcraft reforged just play the old version if it allows u to play.LazyPeon10 2d
2d Warcraft 3 CD key in use Installed WC3 again today after some time, ran fine and played a few custom maps then got off. Tried to log back in a few hours later and am now getting this error: The CD key provided is currently in use (3.45) https://imgur.com/a/zvHe7r1 Any idea why this is happening? I've seen other people with the same issue but mine doesn't seem to be fixing itself.Snowden4 2d
2d Warcraft III Crashes On Startup I opened up Warcraft III for the first time in a couple of months and it asked me to login or enter CD keys and I hit login and I logged in with facebook. Now I don't know 100% if I even signed up with facebook but I hit it, and Warcraft III launched and it crashes on startup every time now. I'm wondering if the issue is because I didn't sign up with facebook and how to get back to the screen where it asks for my keys or login. Or maybe I did sign up with facebook and it's just crashing on start up everytime I open Warcraft III. Please help me!!FrostyDog3 2d
3d Diablo 2 can't connect to battle.net So I'm playing this game for the first time in a decade and a half, tried to some solo pindle runs, then the game says I can't create any more games. So I turned on my vpn to see if that would help and now I can't connect to battle.net at all. Can someone please tell me what is going on?MacroBytes18 3d
3d W3 Unable to play on Asia server Unable to play on Asia server because of this error but I can play on other server: "Battle.net was unable to find a game for you. Please wait for a few minutes and try again." https://imgur.com/a/5HetIak I really need to play on this server for WCG and I already tried to re-installed it but same issue. Please assisteXoBLaZeR0 3d
3d Checking versions more than 36hours Why cant i connect to battle.net? Constantly checking versions... for more than 36hours...uko8 3d
4d D2 toons gone. Diablo 2 LOD characters are all gone. It hasn't been very long since I've last played, but when I log into my account nothing is showing up. I've had this problem since last night. My account name is Trifilius.Respectx219x2 4d
4d Diablo 2 - "Connecting to the fastest server." Hello, I'm unable to connect to battle.net servers in Diablo II due to "Unable to connect to Battle.net." after "Connecting to the fastest server.". The issue does not seem to be in the connection between me and battle.net servers but rather elsewhere. Any clue? Ports are forwarded and I have attempted using my computer in DMZ mode in order to sort that potential issue out. I run on a network where I am etherneted to a router that is etherneted as an AP to a main router that is WANed to the ISP. My ISP's DNS are: 80.235.8.196; 80.235.8.197 Pathping:... Edit: Just realized I posted this on the US forums. Doesn't matter I suppose.Zandskel2 4d
4d D2 LOD Cannot join or make a battle.net game Hello, I have a strange issue that I've never come across, on Battle.net US West. I was in a Normal game with my lvl 43 Amazon and I killed Baal for quest. Baal died and I was picking up items, managing my inventory (I had a blue mana pot picked up), and then the screen went black and says Connection Has Been Lost or something like that. After that screen, the cinematography for endgame comes on, I skipped through it, and the screen with Cain comes up and congratulates me for becoming Slayer Lucca. On this screen, the cursor was my blue mana pot. After I clicked out of that screen, I'm at the chat room/game selection screen. When I click join game, I see more Normal games rather than Nightmare games. Thought maybe the quest didn't go through, so I tried to join a Normal game on the list, and the loading screen came up but the "loading door" never opened and I get the black "Failed to Load" screen. I quit out of Battle.net, re-logged on, and tried again on the same character, with the same "Failed to Load" result. I tried to create a game, could only select normal, and when I tried to create it I got same failed result. Odd thing is, I quit, re-logged onto my account, selected another Lvl 1 character of mine, and was able to join and create games as normal. It seems like my Lvl 43 Amazon is stuck in Normal/Nightmare limbo or something because of the disconnection during the Baal quest. Is there anyway to restore my character? Lucca is my character name, Lvl 43 Amazon, bustadope is my account name. US West. Thanks so much!M1LO8 4d
4d Better Fix D2 CD Key in use ... I need a better fix pleasenormravis0 4d
4d Can't access TFT? Disregard. Problem solved.Entose0 4d
4d Warcraft 3 Multiplayer - Instant win/lose This is happening since today. I join a game and it's an instant lose or win for me. What's wrong? Anyone experiencing this issue?MAVERICK0 4d
4d WARCRAFT 3 Hello!I need to buy a ROC Key to download the TFT???zsombor91210 4d
4d Diablo 2 Gamma issue After updating my windows 7 to 10, the gamma stooped working and the game is too dark. I reinstalled the game and installed the latest drivers for my graphic card. I have window 10 pro, Ge-force 1030, Direct 12Surfer6 4d
5d Automatic Game Updates No Login Is there a way to update the battle.net games without logging in? This is for a set of PCs that are used by multiple people with their own accounts. It is really frustrating when people have to wait for the games to update before they play even if the PC has been sitting there idle for hours. Thanks!kram1062 5d
5d Warcraft 3 login error I'm trying to access my warcraft 3 battle.net account but i keep getting the message: "The password you have provided is incorrect. Please try again. (3.2)". Then i've tried the password recovery option on different emails, but haven't received anything. Gateway: Europe Account Name: StensballeBalthasar0 5d
5d Nightelf OPOP Blizzard, You broke nightelf in Warcraft III. Please pay attention more for reforged.Orbit1 5d
5d Single player saves available in game to play, but not in folder. I'm currently trying to get my saves to a new computer but I've encountered something that, frankly, puzzled the living hell out of me. i cant find my saves. i took a screenshot of my diablo 2 directory, and i can pull up my character list and screen shot that as well, side by side. its genuinely confusing me and making me worried i will lose my progress.pheonixcore2 5d
5d Diablo 2 LOD Requests CD after fresh Digital installation from battle.net Hi, I just recently purchased Diablo 2, and LOD digital version. I never had it installed on this machine before. I ran the installer as administrator, and the setup as administrator for both D2 and LOD. I configured the diablo II.exe file with the compatibility settings as xp sp3, and to run as administrator mode. I ran the file and it's asking me to insert the cd. I don't have one atttached to my laptop. I thought the whole Idea of downloading off the site was to run the game without the CD requirements. Can anyone help me with this issue. ThanksLensky3 5d
6d WC3 Artificial Delay? Im reposting this here since the WC3 technical support forums are now locked Link to original thread: https://us.forums.blizzard.com/en/warcraft3/t/artificial-delay/4169 ... Hello, i purchased WC3 about 5 days ago, and since then i noticed that my ping is unusually high every time i play. Im from brazil and because of that every game that i play on us east on other games i usually get about 150~ ping, however, on WC3 i usually get about 100~ ping added to my normal values. On the lobby imgur.com/LvyR6ea.png you can see that i have about my usual ping values But Ingame imgur.com/NDKPVER.png i have about 100~ ping added to that I have tried pretty much everything from turning off firewall to making sure that my ports are open, to running the game on admin mode, to trying other servers but the result is always the same. I have also tried a traceroute and mtr on useast.battle.net but the results are always in line with the ping that i expect from a server on useast. On the lobby i get a value that seems about right, but ingame i get about 100~ ping added to that, it is also not just me, from what ive seen on streams from players from brazil the same happens to them, so that leads me to think that this is an issue with blizzard servers, since it appears to be affecting people from all over my country and they all seem to be getting the same ping as me. Is this a known issue with the game? And if so, is blizzard going to do anything to fix this? Its really hard to micro with 250 ping.Black5 6d
6d Unable to find a game in Asia/Korea servers When I press the ladder search button, I get this message. "Battle.net was unable to find a game for you. Please wait a few minutes and try again." It's the same even after a few days, not a few minutes. This problem did not occur when I found games on Europe server. What's wrong with Asia/Korea servers?바른나무2 6d
6d WC3 - Consistent Lag Spikes I've been playing Warcraft 3 for a long time, and haven't had issues in the past. Even since the switch to dedicated servers, it's been totally fine. However, over the past few days, I've been getting consistent (every few seconds) lag spikes, some ranging from a small stutter to a few seconds, even just disconnecting me entirely. I've tried doing the following (pretty much everything I can do without getting my ISP involved): Reinstalling WC3 Disabling all services and startup programs Releasing and renewing IP address Changing IP from static to dynamic (and vice versa) Restarting router and modem (multiple times) Changing server from USEast to USWest (and vice versa) My internet speed is around 330mbps download and 30mbps upload, so it shouldn't be a speed issue. My ping (in lobby) stays around 40ms. This happens in all custom games. My firewall is off and my anti-virus is disabled. I don't experience this kind of interruption in other games. I'll place my tracert and pingpath logs below as I complete them. This is super saddening since I love WC3 and have been playing it for so long. I really hope this isn't a permanent issue :(Kipx3 6d
6d the cd key provided is currently in use (3.45) Plz help me... i get "the cd key provided is currently in use (3.45)" message today after wc3 crashed,now i know that isnt possible cus i never shared Key with anyone,and i am playing WC3 everyday for last 15 years....are u guys doing something? after 1.30 pacth u changed so many stuff i cant enjoy the game anymore? Plz tell me what to doFandja1 6d
6d Lost characters Diablo 2 Hello,I lost all my characters in my Diablo 2 account. Today i login and see that my all characters disappear. It is a bug or what? I wanna to retrieve them.Blodzimierz4 6d
6d Error 25 message D2 Diablo2 has stopped allowing me to open it. As Windows 10 has always had issues with it I have to run it as Administrator but now am getting this message : it keeps saying Error25: a critical error has occurred while initializing Direct3D. Have tried adding the -w in the shortcut but it says it is invalid.Khalkist1 6d
6d Help when loading saving a collective game through battle.net the lobby does not appear and crashes to the main menuMonat1201 6d
6d Have been banned? One week with checking versions... We have 3 pc's no one is working, always with message 'Checking versions...' when trying to connect to battle.net What the f*** is wrong? Should i start to use a VPN or what...uko4 6d