Support

Dec 5 CROWDS on Twitter - The Fifth Season Do you like helping other players? Have a good knowledge of Blizzard games and services? Then this might be for you! Keep reading, adventurer. "So… what's this CROWDS thing about?", you might ask yourself. CROWDS is a community-based support initiative that allows players to help their fellow adventurers through Twitter, using an Android-based mobile app tied to our Twitter channels. This app allows you to see and respond to tweets that are asking Blizzard for help. You can find more detailed information on CROWDS and how to use the app on our support site article. It doesn't matter if you've participated in previous seasons or are just thinking about joining now, we would love to see you take part and, just like the previous seasons, we even have some prizes ready for the best contributors. We know, we know, helping others is its own reward… but a bit extra doesn't hurt either, does it? So, if you manage to outshine your fellow participants, you'll be able to choose from some fancy rewards. It doesn't matter what the Kobolds say, you DO take candle*. *Candle proved too difficult to take, you'll be able to choose from the following: Hearthstone: Card Packs (x7), including Kobolds & Catacombs! Heroes of the Storm: Loot Chests (x12) Overwatch: Loot Boxes (x11) StarCraft II: Co-op Commanders (pick any 2 and/or share with a friend) StarCraft II: Announcers(pick any 2 and/or share with a friend) NOTE: Please be aware that using protected Tweets may prevent others from viewing your responses, disqualifying you from participation. Be sure to set your Tweets to public in order to remain visible and eligible for potential rewards!Vrakthris0 Dec 5
Mar 15, 2016 Diablo II: Installers, Stand Alone Patches, and Update Troubleshooting Installers If you already own Diablo II, 1.14a installers for Mac and PC can be found here: https://us.battle.net/account/management/download/?show=classic Stand Alone Patches If you already have an older version of the game installed and are having trouble patching, go here for the stand alone patch: https://us.battle.net/support/en/article/classic-game-patches Troubleshooting I've just installed, but when I try to play on Battle.net the game says someone else is using my key. We've fixed the key registration bug for the new 1.14a installers. There is nothing wrong with your key if you were receiving that message after a new 1.14 install. Unfortunately, you will need to delete your first install and reinstall from here: https://us.battle.net/account/management/download/?show=classic What if I am receiving errors attempting to patch or cannot complete patching? We recommend downloading and reinstalling with the new installers: https://us.battle.net/account/management/download/?show=classic What if I don't see installers on the page you linked? If you don't own the game, you will not see them there. Go here to purchase: http://us.blizzard.com/en-us/games/d2/ Is there a Mac patch? No, the changes we had to make from legacy OSX to 10.10 and 10.11 support were too great, there is no Mac patch, only the install linked above.Omrakos0 Mar 15, 2016
Feb 4, 2014 Welcome to the Classic Games Support Forum Welcome to the Technical Support forum for Blizzard Classic Games. This forum exists to provide our customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week) and will do their best to assist you with your issue. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues at http://battle.net/support/ and if unable to locate a solution, please go ahead and create a new post regarding your issue using the guidelines below. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the Forum Code of Conduct and forum guidelines be observed at all times when contributing to discussions.Omrakos0 Feb 4, 2014
Sep 28 [D2/War3] USEast, Europe, Asia1 Character/Clan Database Migration 9/28 In case any one here missed it, there's a rather large migration going on tomorrow (9/28/17) for Diablo II. https://us.battle.net/forums/en/bnet/topic/20759366664?page=1Omrakos0 Sep 28
Jun 3 Unable to connect to Game Servers - Port 6112 Error Hey all, We wanted to make the information on this issue readily visible as we've noticed a number of topics on the forums for this issue. ... Please note that Support cannot remove the jailing on CD keys, so your best bet is to wait this out and avoid VPN use while playing the game in the future. VPN use restrictions are designed to combat exploitative play. We know that a number of you use VPNs/Proxies to play with friends from within in your house. As a result, we've released some fixes which are designed to stop you from needing to use VPNs for this purpose. At this point up to 8 players should be able to access the servers from the same IP. Please visit this thread for more information.Drakuloth0 Jun 3
Apr 7 [WC3] 1.28 Mac Troubleshooting Howdy, We are currently addressing issues with the patch. Please read this message in its entirety before you proceed. We are working on new installers for the account management page, but here is a direct link to the Mac launcher: https://battle.net/download/getInstallerForGame?os=MAC&version=LIVE&gameProgram=WARCRAFT_3 You need to perform a one-time manual step before running the game. After you install the game you must do the following: 1. Create a text file named “roc.w3k” in the root of your Warcraft III installation folder 2. Open the text file and type in your CD Key with no dashes and no new line, it will be 26 bytes on disk – ex 01234567891011121318192021 3. Save the file 4. Repeat the procedure for Frozen Throne (if purchased) and use the file “tft.w3k” instead Some Mac players are also experiencing error, “Warcraft III was unable to find a CD Key…” This indicates a few possible problems that we are still working to find the root cause of. Here are a few workarounds: 1. First, check the CD Key files described above exist and have accurate keys 2. Try renaming “Warcraft III.app” to “Warcraft III-temp.app” and then back to “Warcraft III.app” 3. Try moving the Warcraft III installation folder to another directory and then move it back to the original location 4. Try rebooting your machine We are working through these and other problems, but hopefully one of the workarounds gets you playing. Cheers, PetePete Stilwell0 Apr 7
Apr 7 [WC3] Frozen Download Troubleshooting Howdy, If you're download is pausing at 65% or misbehaving in a different way, please follow these instructions to send us logs to troubleshoot the issue: https://us.battle.net/support/en/article/how-to-find-your-setup-logs This help article may also resolve the issue: https://us.battle.net/support/en/article/34719 Thanks for your help, PetePete Stilwell0 Apr 7
Feb 4, 2014 Firewalls and hosting games If players are not able to join your game, you may have a firewall in place. Firewalls may prevent incoming networks from reaching your computer and prevent you from hosting games. A firewall can come in many forms. In households, they may exist as security software, router and/or modem. The following information will help you configure your firewall. Ports Ports can be thought of as points of connection. The game listens to these ports to receive all of the information it needs to function. You will need the following ports opened to allow your game to accept connections and to host games: Diablo and Warcraft II Battle.net Edition: Allow port 6112-6119 TCP and UDP out and in Diablo II: Allow port 6112 TCP out and allow established sessions in Allow port 4000 TCP out (realm games) Allow port 4000 TCP out and in (hosting open games only) StarCraft: Allow port 6112 TCP and UDP out and in Warcraft III: Allow port 6112 TCP out and allow established sessions in Allow port 6112 TCP in (hosting custom games) Allow port 6113-6119 TCP out and in (hosting custom games if you have changed the default port in the Options/Gameplay screen) World of Warcraft: Allow port 3724 TCP out and in for Game Allow port 3724 UDP out and in for Voice Chat Blizzard Downloader: Allow port 6881-6999 TCP and UDP out and in Allow port 3724 TCP out and in Allow port 6112 TCP out and in For detailed information about ports and their functions, please visit our support site information on Ports. Software Firewalls You may recognize names such as Norton Internet Security, McAfee Personal Firewall Plus/Express, ZoneAlarm, Sygate, Panda, and many others. These security programs act as firewalls that can block single programs or specific ports from the network. More information on these can be found here Hardware Firewalls Virtually all routers available today have firewall functions to protect users from outside access. In addition to this, DSL and Cable modems may have firewall functions as well. These links will give you information on how to configure your products. For port numbers and information, please see above. • Almost-everything Port Forwarding Related • List of default usernames and passwords for routers • Belkin Networking Support: • D-Link Port Forwarding • Linksys Port Forwarding • Netgear Port Forwarding • USRobotics Support • ZyXEL Support Notes and exceptions There are a few things to make note of. Warcraft III is the only Blizzard Title that currently supports multiple players hosting games behind NAT. Other games are not able to do this. You may experience high latency with StarCraft, Warcraft II, and Diablo when joining the same game from the same connection. These games were not designed to use a shared connection. If you have recently patched a game and get "Unable to connect", a software firewall may be blocking the game change. Please configure it to allow the changed game. A "universal rule" for a hardware firewall may work for all Blizzard Battle.net games. Forward ports 4000 TCP and 6112-6119 TCP/UDP to your computer. For the Blizzard Downloader, if you have bittorrent set up already just allow port 6112 TCP and 3724 TCP. Port Triggering may work better for you depending on your router. Note that port triggering may fail if there is a second computer playing on the same game/port. Common issues If you did not change your networking equipment and you suddenly are not able to host, your internal IP address may have changed. Check your router's Port Forward section and make sure it is still forwarding information to the right computer.Omrakos0 Feb 4, 2014
Feb 4, 2014 Unable to Validate Version First it is important to understand that there isn't just one reason that will bring about this error. There is one general cause and that is that files are being altered. As for where/when or how, that is varied. These are the reasons for the error thus far: 1. Trojan/virus. 2. Spyware. 3. Bad RAM corrupting the files in memory. 4. Actual Corruption on the hard drive, bad sectors or just a one time corruption that occurred. 5. Packet altering software or security programs. 6. Intensive memory scanning/security programs. 7. General Background applications. Now, I must mention again, what works for one person will not work for all because the error is not always caused by the same thing. Trojans This is number one due to recent Trojan keyloggers that are designed to target Blizzard games and steal password information have become prominent plus it is the most dangerous and should be checked first. It is important not to rely on only one virus/Trojan scanner when scanning for a malicious program. New viruses and Trojans are being created every day that will bypass some security measures in place. It is a constant battle between software security companies such as Symantec (Norton) and McAfee as well as others to find and combat new threats popping up daily. Some good security programs can be found here. Spyware Spyware is a program designed to collect or monitor habits of the users on the computer and report them. It is important to note that spyware, viruses and Trojans are different things that require different scanners to detect. Most virus scanners will not check for spyware. A spyware scanner that has aided in finding and removing these types of malicious programs has been Spybot Search& Destroy: http://www.safer-networking.org/ Bad RAM When the Application version is trying to be determined, the files that have been loaded into RAM are being checked. If those files cannot be recognized it may be due to bad RAM corrupting data in memory to the point where it can no longer be recognized. Running a RAM test should determine if this is the cause of the error. Using the web based one is a good initial start: http://hcidesign.com/memtest/ however downloading that program and running it for 4 hours using a boot up disk is more thorough. Microsoft's Memory Test: http://www.memtest.org/ Hard Drive This error can also be caused by actual corruption of the files on the hard drive, stemming from multiple causes itself. Corruption on the hard-drive can be cause by a variety of factors as well. Malicious programs previously discussed can corrupt files on the hard drive, or actual damage on the hard-drive could be the cause of corruption. Running a scan disk of the entire hard-drive is advised. Packet Shaping Some types of security programs will monitor and alter data that is being sent through a network connection. These types of program are benign in nature but in this level of security also may come side effects. If information that is being sent over a network is being altered in some way, the servers may not be able to recognize it when it reaches them. These types of programs are most prominent in colleges as well as businesses. Consulting the IT staff at these locations may reveal if there is such a program. They are often called "Packet Shapers" as well. Packet Shapers are also employed to give priority to certain types of internet traffic; ie colleges may use them to prioritize educational usage of a campus network while de-prioritizing entertainment usage. Security Blocks Some types of security programs will maintain a constant watch over what is happening in memory as well as make alterations. Like packet altering software, these are designed to help and keep the system more secure, but in that high of a level of security side effects may arise. When the servers try to determine what version of the game is running if the files in memory are being encrypted or altered in the name of security with one of these programs, it will not be able to determine what is there. The servers will not recognize the type of encryption or security measure taken. Background Interference As a general rule, the more that is running on a computer at one time, the higher the chance of something going wrong. In these cases it is best to check with Selective Start-up mode. Selective Start-up will start the computer with only the programs and features that are needed to run the program, effectively blocking anything unnecessary from starting. If this option allows the servers to recognize the game version, then one of the programs that was previously running was causing the error. One of them may have been a virus or Trojan, or the collective running of all the programs at the same time. The system may have had instability introduced when running the quantity of programs, small errors were introduced. Follow these steps to close Background applications.Omrakos0 Feb 4, 2014
Feb 4, 2014 How to receive help in this forum [FAQ] 1. Please do your best to write your problem as clearly as you can. Include as much detail as possible, as too much detail is better than too little. English is preferable, however if you don't speak English well, post in your native language and hopefully one of us will speak it (it also helps if you note that you aren't a native English speaker and note what your native language is so we can run it through online translator programs). 2. Try to be polite. We're not the source of your problem in any way, shape, or form. 3. We ask you questions (even if they may sound silly) for a reason. Please do your best to answer all of our questions, as it will allow us to solve your issue faster. If you need help determining the correct answer, let us know and we'll give you step-by-step instructions. 4. Please don't post your "problem" to multiple threads/forums. It's much easier for us to help you if you keep "your problem", and everything we've tried to fix it in one place so we don't repeat instructions needlessly. Here's a few things to avoid: ALL CAPS AlTeRnAtInG cApS l33t sp34l< onelongperiodlessparagraphthatsjumbledtogether Hopefully that'll help some of you guys out. =)Omrakos0 Feb 4, 2014
Feb 4, 2014 Forum Guidelines Welcome to the Battle.net forums. These forums are here to provide you with a friendly environment where you can discuss ideas, give game play advice, role-play, and converse about any other aspects of Blizzard's games with other players. Community forums are at their best when participants treat their fellow posters with respect and courtesy. Therefore, we ask that you conduct yourself in a civilized manner when participating in these forums. The guidelines and rules listed below explain what behavior is expected of you and what behavior you can expect from other community members. Note that the following guidelines are not exhaustive, and may not address all manner of offensive behavior. As such, the forum moderators shall have full discretion to address any behavior that they feel is inappropriate. Also, suspension or banishment from the game will always result in the same in regard to forum access. Your access to these forums is a “privilege,” and not a “right.” Blizzard Entertainment reserves the right to suspend your access to these forums at any time for reasons that include, but are not necessarily limited to, your failure to abide by these guidelines. We reserve the right to evaluate each incident on a case by case basis. The action we take may be more lenient or more severe than those listed under each category. Code of Conduct: http://us.battle.net/en/community/conduct Please use the search function at the top of the page to find information on a topic before you post a question. Everyone will appreciate it. Additional Forum Guidelines In addition to the Forum Code of Conduct (http://forums.battle.net/forum-coc.html), there are some common courtesy guidelines we ask you please follow. While these do technically fall within the Code of Conduct, they’re intended to clarify specific cases that may be confusing. General Discussion Forums are for discussion of topics directly related to each game The word general can be somewhat misleading, but any General Discussion forum is for threads about the game itself. If you wish to discuss other topics whether it’s polling for real-life statistics, or asking what someone listens to while playing, please post in our Off-Topic Forum. Please note that this includes comparisons with other games. Do not post in all capital letters, use excessive punctuation, etc. This practice is used to draw attention to a post. While everyone wants their posts read, we ask that you refrain from using sensational tactics in order to bring more people to your thread. Let your post stand on its own merit. Using the words Blizzard, Blue, or any community team members name in a thread topic is frowned on Everyone would like Blizzard to read and acknowledge his or her post, and we understand that. However, use of such words in the topic does not help that come to pass. Please make your thread title relevant to the post subject. Posting IBL, IBTL, or its variants constitutes spamming We appreciate that our posters understand the Code of Conduct to the point where they can call whether or not a thread is in violation; however, saying “In before the lock” does not contribute to a constructive community and it does fall under spamming. If you wish to acknowledge a post that violates policy, please report it instead by using the biohazard symbol. Do not bump posts Bumping is posting any non-information for the purpose of raising a thread to the top of the list. Bumping a post is considered spamming and contributes nothing constructive to the discussion. Your thread will be seen; there is no need to continually bump it to the top of the list. Petition posts are frowned on This is a discussion forum. Petition threads do not contain much discussion, instead a petition is usually page after page of /signed. It isn’t constructive. If you have an issue with the game, please discuss it in a civil fashion. There are other places on the Internet to form online petitions. Do not post about locked or deleted threads Posts that are moderated have a reason behind the moderation. We lock before we post on a locked thread to stop the violation in question as soon as possible, so if you have yet to see a comment by a member of the community team on a locked thread, please wait for it and do not post on the subject. If you do have questions regarding forum moderation, please use the appropriate contact e-mail. If you have a post to report or a sticky to request, use the report option under the "Thumb's Down" button or email wowreportedpost@blizzard.com If you’ve found a solution to your issue, or fixed your issue on your own, you can mark your post and the entire thread as [Solved]. Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. Hover your mouse over the post that solved your issue, and click on the “Mark As Solution” button (it will appear along with the “Reply” and Quote buttons). The post will be tagged with a green “Marked As Solution” banner, and [Solved] will be added to the Title of your thread. Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Please do not post linking to threads you feel should be moderated or stickied. By using the methods we have in place, we can moderate more efficiently.Omrakos1 Feb 4, 2014
Jan 14 (Updated 12/22/2017) Diablo II account closures 12/21/2017 Per a post from a game producer, "We did have some issues with Mac and have fixed those up, also might be something with a certain anti-virus causing issues. " https://us.battle.net/forums/en/bnet/topic/20760716831#post-9 ***** 12/22/2017 Update ***** [D2] Recent Ban Wave Reversal "Afternoon, In an attempt to thwart the use of third party bots and hacks, we encountered an issue where Mac users and some anti-virus programs were causing accounts and cd keys to be incorrectly flagged. To ensure that no one is unfairly banned we will be reversing the bans which should be completed this afternoon. Sorry for the inconvenience and happy holidays, Classic Games Team." https://us.battle.net/forums/en/bnet/topic/20760866250Omrakos136 Jan 14
Jan 5 [D2] Asia Realm Down 01/05/18 (Update 1) Please refer to this post in General Discussion https://us.battle.net/forums/en/bnet/topic/20760618204Omrakos0 Jan 5
Feb 4, 2014 Temporary Restrictions *Update* We will try to update this information when we can as it's not currently accurate on reflecting the restrictions on both keys and IP addresses. I'm leaving the post up in it's entirety still for reference as much of it is still relevant and will remain so. If you receive the message that you are temporarily restricted or unable to connect, the first step is to attempt to log onto another realm, for instance if you are on USWest (Lordaeron), attempt to log onto USEast (Azeroth). If you cannot access only one realm then you may have a temporary IP restriction. Possible causes for temporary restrictions include: All Games: Spamming text or chat commands such as /friends list or /whisper or /whois (often associated with bots). Rapidly connecting/disconnecting to/from Battle.net - over 50 connections/hour (often associated with bots or switching between characters). Viewing multiple profiles in a very short time period. Exceeding 8 connections to Battle.net (often associated with bots). Repeated use of an incorrect password may lock an account login for your protection. Use of third-party/add-on programs (hacks) - these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs. Diablo II Only: Scrolling through skill selection using the mouse wheel. Going in and out of accounts/characters too quickly. i.e Muling Going in and out of games too quickly (most common cause). i.e. Muling, magic finding, Baal/Pindleskin runs, etc. Repeated requests for a new screen to see what you wish to gamble for. Going up and down a way point to refresh the screen in a shop (see above). Repeated use of a spell with no cast delay such as Amplify Damage or Glacial Spike.This lasts a maximum of 12 hours. Restrictions lasting longer than 72 hours usually indicates that you were witnessed by a Battle.net representative doing something against the Terms of Use Agreement, which warranted a lengthy restriction. These restrictions will be for connecting to the realm at all. Common causes for extended restrictions include, but are not limited to: Attempting to use an invalid CD-Key (often associated with bots). Excessive spamming or flooding in a channel (often associated with bots). Spamming over multiple channels - even if it is just one line per channel. (often associated with bots). Use of flood or load bots. Harrassment of another player and/or clan. Advertisement of an inappropriate website URL. Use of third-party/add-on programs (hacks) - these include but are not limited to sending bad packets, flooding the server(s), and the use of hack programs.This type of restriction can last up to 2 weeks. Unfortunately, you will have to wait it out or obtain a different IP address from which to play. Please note that we will not provide support for changing your IP address. If you are absolutely certain you did not spam, keep in mind that anyone behind your network, or if your ISP shares your IP address (as in more than one persons are given the same IP address), gets restricted from battle.net, you will suffer the penalties along with them. This is the unfortunate disadvantage of using a shared IP address. Also, keep track of siblings and other people with access to your computer and/or network who play on Battle.net, as they can get you restricted as well. It is also possible that your computer may be infected with a virus that has resulted in the restriction. It is important to realize that these restrictions are not exactly a punishment, but rather that they are necessary for server stability. When you spam, it places a much heavier load on the server and ruins the gameplay experience for everybody. For restrictions other than spam - such as using an invalid CD-Key - you are restricted to prevent abuse - such as stealing someone else's CD-Key via brute-force.Omrakos0 Feb 4, 2014
1h D2 - CANT LOGIN I was playing normally, I created a game and I changed character. When I changed again, I can not log in anymore and says that my account does not exist. I came back to play after YEARS. I do not use any kind of program for my own benefit. WHAT IS THE REASON?!?!?!?!?!?! Name: brothers.d2DanieLCosta0 1h
2h D2 JSP What's the best way to report D2 JSP users in diablo 2? They're using pre earned wealth to get an unfair advantage on new ladder resets and these problems/people should be addressed. Asking for a friend :) (he has screen shots)Omnipotent1 2h
4h D2 account [*] Hello, i would like to kindly ask you for help Few days ago you guys closed one of my D2-LoD accounts. May I ask for justification for this decision? I did not use any third-party programs, I did not use bots, and Diablo 2 games I use were purchased in the original version, in the store. No one third person had access to the account. Believe me, I am too serious man to play such things. Due to the duties related to work, I did not have too much time to play, I only refreshed the characters from time to time, so that they would not expire. The account contained items with a very high collector's value from previous Diablo 2 patches, which can no longer be obtained. I am asking you for help in clarifying this matter: acc: zero realm: EuropeOcelot8 4h
7h Account not found can't logon to other account email : diivision.games@gmail.com tag: Real#11110 I would've sent a ticket but it requires me to login. Anyways, hope you can look into this.Haxzu0 7h
7h [D2]Account and cdkey closure U.S. East cyber15001 shrek15001 snake15001 liqued15001 So attempting to try this again after a few months of waiting. Just so you know i do have ADD and Border Line Autism so i pre typed this up in notepad because there seems to be a hidden timer as to creating a topic or someone else who created a topic before also had that same topic id address number "example - 20760866205 would be for https://us.battle.net/forums/en/bnet/topic/20760866205". i have gone through my computer looking for any potential threats and have found none. i use Panda Anti-Virus "https://www.pandasecurity.com/usa/homeusers/solutions/free-antivirus/" and have found no threats even with the deep through scanning. A feature that i use on this program and take advantage of every time i play my games is the gaming mode feature. i don't know if this could of caused a ban or not i'm not a programmer even though i wish i was. another program that i use since i learned about it 3 to 4 months ago is Razer COrtex "https://www.razerzone.com/cortex" a gaming program that closes down a bunch of background processes temporarily while your playing your games i tested this out on many of my games once with auto boost and once with manual boost the only difference was with auto boost i got an fps indicator and with with manual boost i didn't get an fps indicator which i don't know if it writes to the game memory or not. since the launch of 1.14 i have had to use a glide wrapper to increase my fps in game "http://www.svenswrapper.de/english/" kinda sucks how a function that was never broken was removed a choice between 2d and 3d it worked perfectly until the update of 1.14 this option should have and always will be the users choice. VM ware in my case sandboxie "https://www.sandboxie.com/" which creates a separate space without having to go through the trouble to installing a Virtual Machine in order to launch multiple diablo ii's. i mainly used it for mueling/transfering items on one character to the other. kinda hard to find people to be your friends on d2 now days that wont run off with your items. another way i could of gotten banned was trading with someone that i wouldn't of known was buying or selling accounts, since i was not only keeping my characters from expiring but also getting rid of a bunch of items that i tend to hoarder for no reason. another thing my computer has an integrated graphics card with Ethernet integrated into it as will and i can see where 3 of these programs could cause change in packets without ones notice since they both shear the same integration feature the only time i did any botting or cheating on diablo II was back in 1.12 which was 8-9 years ago i think so i was 24 years old at the time and i am now 33 years old as of november 1st 2017 lost a toltal of 3 cd keys over it and said it was a waist of money to do any botting or hacking. After the launch of 1.13 i went out and bought 3 d2 battle chest which one went to a friend as a gift and and the other 2 staid with me since i had 2 working computers at the time and played the game legitimately ever since.cyber150013 7h
10h Diablo 2 Crashing 7C0AA000-B7FD-4F7D-9C16-7F661E385610 that is the report ID It has been crashing in both single and multi player game since 1.14a i think. when it was 1.13 it has never crashed. I've tried to play d2 on 3 different machine. one is amd r7 1700 + gtx 780 one is c2q 9400 stock + hd 6850 one is a m11x r2 laptop they all crash randomly after a few seconds once i'm in game (doesn't crash while in menu screen). it crashs in both full screen and windowed mode help please edit: I should probably mention that I use windows 10Wonderlust6 10h
12h Account banned while muling. I was switching some uber keys over to my mule with the intent to trade them off to another player. I accidentally backed out of battle.net when doing so and when I tried to get back on, it said I couldn't connect. So I figured it was just the server but then I try again some five minutes later and it says my account doesn't exist! Account: Jiltist Realm: USWest Literally why though? Please reinstate my account. I mean it sucks that I lost my uber keys, but at least I'd like to keep playing my zon. I mean I'd literally just gotten my first torch..... Real low blow.LINKSYS3 12h
12h Unable to connect to battle.net Diablo 2 Hi, I somehow cant login to my Diablo 2 Account. Im always getting the error message: Unable to connect to battle.net. Can someone please help me out?Sikteamana85 12h
13h DIABLO 2 ACC BANNED FOR NO REASON! My account in Diablo 2 just got banned for NO reason. I have never used any third programs. Is there anyway I can restore my account? account: Huila EuropeApplearus183 13h
16h D2:LOD Install not working? I just bought D2 LOD and go to install it but it pops up with an error "dsmusic.mpq" wont open. can anyone help?RadicalBus863 16h
16h Unlocking D2 Account Havent played in years looking to unlock old d2 LOD accountCoMpAn73 16h
1d [D2] frigid highlands crash every time i try to teleport to the frigid highlands waypoint the game crashes to the desktop. im trying to do hell mf runs - eld,pindle,meph. -edit- i reset my internet and computer, the issue seems to be fixed for now.Teragrid0 1d
1d [WC3] CD key is currently disabled I just got WC3 gifts from my friend. When I tried to connect to the Battle.net: The CD key provided is currently disabled (0) (Warcraft III: Reign of Chaos) pls help me :(KissOfAries0 1d
1d [D2] my town portal casting is broken https://youtu.be/Z7KtBxfh3zw on my druid too, but not my barbstuffedtiger5 1d
1d not showing cd key I have owned this game for 2yrs and just went to install and it wants me to rebuy and cant find my cd code I cant afford to pay for it twice also I am posative I bought exp too but it gone too?ShayLynia1 1d
1d [D2] Can't connect to Battle.net "You have been disconnected from Battle.net. Please reconnect." I work in a data center and believe that my access network (public IP) may have been blacklisted as mentioned in the following thread: https://us.battle.net/forums/en/bnet/topic/20759556618?page=1 Although instead of it being a blacklist based on TOS infringement, I believe that my work IP is being considered as a VPN provider and is restricted for that reason. My home network IP works fine. Remote connecting to my home PC works fine. (However isn't really playable due to lag or security concerns.) My VPN through a service has the same issue.I have attempted contacting Blizzard Support through the live chat, but the representative stated that he was unable to access the systems that may be involved in Blacklisted IPs. He also looked at the contact email on the last page of that thread (newclassic@blizzard.com), whom I contacted a few days ago, and could not find any users within Blizzard associated with that email indicating that I will likely never get a response. What can be done here?Krayzie3 1d
1d Cd key problem Another user has my cd key, I'm not sure how, it was registered to my account in 2012, I've since purchased a new Lord of Destruction key, to no avail. Apparently it was the original game's key that was compromised. Nowhere did it tell me which key it was, now I'm out the value of the game and unable to play. Can I get a refund or exchange for an original game's key?composeblood0 1d
1d d2 and warcraft 3 battlenet error warcraft 3 and d2 battlenet issues. iv never tried battle net on wc3 i tried to couple days ago and i got an error "if using a modem, etc..." didnt think much of it cuz i would get that error on d2 some times. but now i cant even get on d2 battlenet. iv been playing w/ no issue since new ladder 2017 and dont know why i cant get on either games at this point. edit: i also reinstalled warcraft 3 to see if would fix and it didnt nothing to help my effortsMilkman4 1d
1d Died in D2 and lost my spirit mon. So I got surrounded by a bunch of ranged mob packs ... died .... died again trying to get my body .... got frustrated and left the game to get my body back .... it gave me all my !@#$ back except my shield .... A monarch Spirit runeword that took me several days to get...... I have been enjoying my time back on D2 because I thought it was dead .... I would be happy if tech support could replace my shield... my character is on USEast amazon named Juava.tjudge074 1d
1d Need to reset password for Diablo 2 Hi there, I cannot remember the password to my old D2 account anymore, and cannot reset the password because I don't have access to my old email anymore. The account name is cluckinbell on US West. Thanks, CluckCluckinBell2 1d
2d D2 Lag, makes me lose rune! I was putting a rune into my stash and when i did (or thought to have) i lagged for a solid 5-7 secs. I thought i had set the rune down but it was still in moving and I accidentally placed it in a piece of gear with an open socket! Is there anyway i can get help to remove the rune from the gear? Its on Battle.net ladder if that helps...Rounic1 2d
2d D2 Cant connect Cannot connect to Us East or Us West servers. Would appreciate some feedback. ThxThanalos17 2d
2d Diablo 2 Battle.net within game Whenever I try to connect to the battle.net within D2 it keeps giving me an error saying "You were disconnected from battle.net. Please reconnect." Whenever It tries to download the patch. What should I do about this problem ?Moonglorious0 2d
2d Diablo II: LoD - Account Recovery Issues I cannot seem to recover my account on Diablo II: LoD. Choosing 'Get New Password' and providing my email address seems to do nothing. Account name: sKuLLz819. (The period is part of the account name) Realm: US East Softcore Non-Ladder Thank you.Adriannyo5 2d
2d [D2] - How do I retrieve my CD Key? Hi, I am currently playing Diablo 2 on a legit set of CD Keys purchased in a Battle Chest some years ago. I have registered the first set of CD Keys but apparently failed to do so with the Expansion CD Keys. Unfortunately, it appears the CD Keys have been misplaced and I was wondering if there was a way for Blizzard Support to retrieve this single CD Key from my expansion for me so that I may register it. Let me know if you need any additional information regarding my account or if there is anything you can do. Thank you.Roped0 2d
2d diablo 2 in game chat diablo 2 in game chat... i can't see when i try to chat.. i can see my brothers chat in game.. i can /f m just fine and talk in channel. tried to /unsquelch.. says im not ignored. wasnt an issue until today. i only play with my brother online so idk what the issue is? makes it hard to communicate..mattyb0 2d
2d Missing characters USEast hey, i logged into my account just about 10 minutes ago to discover my 2 characters have disappeared. account name: Biznatch112(OD) character names: OD-Javalin, OD-Ascended don't know what happened they were there 2 days ago now they're goneBiznatch1126 2d
2d Unable to Connect to Battlenet - HELP Like 15 minutes i was playing Diablo 2 and logged off to switch characteres and then suddenly i cant log in back getting the following msg: "If using a modem, you may need to connect to your internet service..." May someone help me ? It seams i can conect to other realms but not to US East and Openbattlenet.Valmont9 2d
2d [WC3] Clan Management Help Hi Support, I lost access to the chieftain account (PhntmOfTOrcstra) of clan s4s on Azeroth (I was using stealth bot on that account for clan moderation). My plan was to wait 28 days and remake the clan using a new account, assuming the upkeep rule would result in the clan being disbanded. (http://classic.battle.net/war3/ladder/war3-ladder-info-clanfaq.aspx?Gateway=Lordaeron) I was unable to remake because the clan was not disbanded after a 28 day period of the chieftain account not logging on. Is it possible to transfer the chieftain to another shaman in the clan? I would like BlinkAndUrDead to be the new chief. If that's not possible, are there any other options to disband the clan? Thank you, cracklecracklebet1 2d
2d [WC3] Requesting Admin to Help With Possible Temporary Restrictions on my TFT Account I've been having issues connecting to Battle.net while playing Warcraft 3: The Frozen Throne online. I've submitted a ticket and spoken to a game master who says that it seems like I've been being placed on a temporary restriction for some reason. I can't imagine why, unless it would be for connection issues. The GM I spoke to when submitting my ticket suggested it might be such, and that I should post on the Classic forums, since I might find further insight here. I'd like to speak to some sort of admin to determine why this might be happening to my account and what I can do to stop it.AelonVekk2 2d
2d Reinstall Diablo 2 Lord Of Destruction i was trying to reinstall my diablo 2 lod, but i need to have the original game installed on my computer, but i only have the lod client download availiable, please help me!!acefogopiece2 2d
2d Just bought Frozen Throne---Banned. Hello, first time posting! I just bought frozen throne for my new laptop as I lost the frozen throne disk a long time ago and upon installing I was greeted with: "Unable to connect to connect to Battle.Net. You may be trying to connect to a invalid Battle.Net server. If you are using a modem, you may need to manually connect to the internet before connecting to Battle.Net." I've understood this to be a connection issue in the past, but after troubleshooting with two Support GMs, I was directed here to get help. They suggested a temporary IP Ban but I can't imagine what for? I own valid keys for both games, one of which I bought less then 48 hours ago! Please help, I would like to know if something is fixable or if I need to get a refund...or anything?IBMayhem2 2d
2d IP Ban? I appear to be IP banned. I'm unable to figure out the cause because I haven't played D2 in quite some time. I am able to connect to Asia/Europe but unable to connect to both US East/West. Can anyone lend some assistance?VariedTech0 2d
2d warcratf3 no puedo instalar el juego porque me pide un codigo y cuando lo pongo no me lo aceptaElpapu1 2d
2d Blizzard Update Agent extremely slow Hello, Edit: I have just noticed that the Classic Games Support might not be the best fit for this post, so I have also posted this in the battle.net technical support forum (https://us.battle.net/forums/en/bnet/topic/20760987024#1). Apologies for double posting. If needed I will delete this post. I've been trying to install Heroes of the Storm and Warcraft III - TFT using the official battle.net installers. They have both been working extremely slow, needing at least 15 minutes for a 1% progress. I have started both about 19 hours ago. Currently the HotS install process is at 89% (and hasn't moved for a while) and the W3 TFT is at 30%. Also related to this issue, some 6-7 months ago, on this same machine and network connection, the HotS launcher started taking upwards of 5 minutes from clicking the icon, to showing the first screen. The current installation process is a reinstall, as I was hoping that the issue will be solved in that way. I am located in Belgrade, Serbia, and I have a pretty stable network connection (20/2 Mbps). This is the list of all Agent.exe open connections at this moment: Image Address PID Total (B/sec) Send (B/sec) Receive (B/sec) Agent.exe 79.101.14.16 2948 10,380 1,007 9,373 Agent.exe MY-PC-NAME 2948 7,981 7,326 655 Agent.exe 8.249.59.254 2948 2,763 242 2,520 Agent.exe 8.253.207.121 2948 2,386 213 2,173 Agent.exe 8.249.57.254 2948 2,324 214 2,110 Agent.exe 67.26.81.254 2948 2,176 206 1,970 Agent.exe 8.253.143.249 2948 2,113 189 1,924 Agent.exe 8.253.207.120 2948 2,088 196 1,892 Agent.exe 8.253.143.120 2948 2,032 187 1,845 Agent.exe 8.253.143.248 2948 2,002 180 1,823 Agent.exe 8.251.101.254 2948 1,831 163 1,668 Agent.exe 8.253.143.121 2948 1,730 166 1,564 There is always 12 of them, and at no time during this 19 hour period did any of the connection speeds exceed 10 KB/sec. All antiviral and firewall software is disabled. My network is as free as possible, and all non essential processes and services are offline, with nothing apart from the Chrome and Update agent up and running. This is the speedtest taken while writing this post, with both of the installation processes still running: http://www.speedtest.net/result/6981014090.png I have tried restarting the installation processes. I have also tried reinstalling battle.net client (I previously had HotS operational with the launcher that was working extremely slow, as mentioned above). I can provide any additional amount of diagnostics if needed. Edit: I have tried 2 times to install only W3 TFT without success, canceling the installation process at around 40-60%. It made absolutely no difference in terms of the installation speed. Best regards, Urosuroskg1 2d
2d Diablo II Banned Keys Question Hello, I was chatting with a GM last night and we noticed that my 3 key sets for Diablo II were banned in 2008/2009. However, I had played with these keys as recently as 2013. I have owned these keys for a long time, went to install last night after a long hiatus. Everything installed fine, but then I could not get on BNET. I am looking for more info, and the GM from last night mentioned that the only people that might be able to do something would be this team, and that the forums would be the way to get in touch. Feel free to email me and I can send the keys.Telemon30 2d