Support Site Feedback

Jan 18, 2017 [중요] 이 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 안녕하세요. 해당 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 오버워치 이의제기 문의를 포함하여 모든 고객지원 문의에 대해 도움을 드리거나 답변을 제공하지 않으니, 참고 부탁드립니다. 감사합니다.ALIAS0 Jan 18, 2017
Mar 22, 2016 歡迎光臨!發文前請閱讀以下說明! 歡迎來到Blizzard支援網站意見回饋討論區!我們在這裡提供您一個友善的環境,讓您可以在這裡分享對於新支援網站的想法。如果您仍需要協助,請直接聯繫客服支援、造訪我們的討論區,或是在Twitter@BlizzardCS_TW上發訊息詢問。 良好的討論區環境需要大家尊重與包容每一則發言,我們希望您在參與討論之前,請先閱讀我們的討論區行為規範。謝謝大家的配合!Shaddai0 Mar 22, 2016
Mar 15, 2016 이 게시판에선 고객지원 서비스가 제공되지 않습니다. 글을 남기기 전 읽어 주세요! 안녕하세요. 플레이어 여러분! 고객지원 사이트 피드백 게시판에 오신 것을 환영합니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 만약, 고객지원의 도움이 필요한 경우라면, 고객지원 사이트를 방문해 주시거나, 고객지원 토론장 또는 고객지원 트위터(@BlizzardCS_KR)에 메시지를 남겨 주시기 바랍니다. Battle.net 사이트의 모든 게시판들은 Battle.net 토론장 운영정책에 따라 운영되고 있습니다. 건전한 토론장 문화를 위해 해당 운영 정책 내용을 꼭 확인해 주시기 바랍니다. 감사합니다.ALIAS0 Mar 15, 2016
Feb 10, 2016 Welcome! Please Read Before Posting! Welcome to the Blizzard Support Site Feedback forum! This forum is here to provide you with a friendly environment where you can share your thoughts on the new Support site. If you still need help, please contact support here (https://battle.net/help/), visit our support forums, or message us on Twitter @BlizzardCS. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct and guidelines before posting. Code of Conduct: http://us.battle.net/en/community/conductALIAS1 Feb 10, 2016
1d 오버워치 영구정지해제 및 환불 문의 오버워치 영구정지를 당했는데 지금제아이디를 친구가 대리해주다가 핵의혹으로 영구정지를 당한거같습니다. 전 지금 제아이디로 플레이안한지 2주정도됬는데 정지를 당했다고 통보를 받았을때 좀 놀랐습니다. 그래서 만약 영구정지를 해제가능하면 해주실수있을까요?? 아님 환불이 가능하다면 해주실수있나 문의드렸습니다. 빠른검토부탁드립니다. 감사합니다.VOLTEXS335 1d
1d 계정 국가 변경 본 계정국적을 미국->한국 국적으로 변경시켜 주세요 저는 불법프로그램 사용자도 아닙니다. 오로지 이 아이디로 게임을 즐겼습니다 부탁드립니다.Zombie263 1d
1d 배틀코인 주문대기 상태 결제취소요청 배틀코인 충전 후 아직 처리 전에 결제 취소 요청합니다 주문번호 371788338이고 아직 주문대기상태입니다 빠른 처리 부탁드립니다NORI9 1d
1d Bad refund policy I recently reached out to support because I've been having a poor experience with one of your games. It has crashed multiple times, graphics load and pop in part way through gameplay. I literally purchased the game yesterday tried to see if I could resolve the issues by playing with the graphics settings, but I'm very unsatisfied with the experience. But I've been advised that because I've spent over an hour in the game that I'm not eligible for a refund. I'm sure most of your 60 Euro games can be completed in an hour so you want to make sure that people aren't completing playthroughs and then refunding the game to get their money back after enjoying all of the content you have to offer. I'm surprised that huge game retailers like yourself haven't learned anything from Steam being fined millions of dollars for this type of anti-consumer behaviour by the ACCC.ApocalypticF0 1d
1d 국가/지역 변경 안녕하세요.저는 어제 배틀넷계정을 만든 25살 입니다. 저는 배틀넷아이디를 만들고,드디어 나도 오버워치를 할 수 있구나 생각했습니다.부모님의 인증까지 마쳤고요. 그래서 오늘 PC방에 가서 오버워치를 플레이 해보려 게임에 접속했더니 라이센스가 어쩌고 저쩌고하면서 안되더라고요.그래서 한번 확인해 보니 국가가 북미쪽로 되어 있더라고요.검색해보니 블리자드가 북미계정은 오버워치를 구매해야지만 게임을 플레이 할 수 있다더군요. 분명 저는 한국인인데 왜 이런지 모르겠습니다. 그래서 이렇게 문의드리게 됬습니다. 제 계정의 국가/지역을 대한민국으로 바꿔주시면 감사하겠습니다. 계정은 jinsung64174@gmail.com입니다. 꼭 좀 부탁드립니다. 감사합니다.Seto8 1d
2d How is 45 minutes too much play time for a refund? I submitted a support ticket requesting a refund for Black Ops 4. I literally only played 2 rounds of team death match. The majority of the 45 minutes was adjusting settings to try to get the game to run better on my PC. I was denied a refund with the ticket stating that I had "Too much playtime." How is 45 minutes too much playtime? I am extremely dissatisfied with the course of action taken, especially for someone that rarely requests a refund. Now I'm stuck with a $60 game that I am unable to run on my PC and a sour taste in my mouth from the Support team. This may have been the last chance I have given Blizzard. My feedback is as follows: I am dissatisfied with the level of support and lack of empathy and understanding that I received. I am dissatisfied with the fact that there aren't any clear outlines on refunds besides "We can decline a refund at our discretion." I am dissatisfied with the fact that I paid $60 for a game that is supposed to be able to run fine on my PC according to the System Requirements, but does not. I am dissatisfied with the fact that 45 minutes of having the game open constitutes as "Too much playtime" for a game-How is someone supposed to try your game and make a decision without playing more than 2 rounds of a game?EmberTiger0 2d
2d 오버워치 무료다운 친구가 오버워치 사지도 않았는데 막집에서 한다고 하고 베틀넷 깔면 오버워치된다고 막그래서 그친구 닉네임 fhsedl31이고요 정지먹여주세요Hyuks136 2d
2d Thank you Talonscour thanks Talonscour really loved what u did,10/10 bro hope u have a great time!YXGamer4 2d
2d warcraft 3 frozen throne online help stuck on waiting for other players screen on war craft 3 frozen throne online random games. was playing online games just fine this morning now tonight i come home to play more said there was an update 2017 april 5, was only able to download it threw warcraft 3. now when i find a random game it stays on the loading screen trying to connect to other player.Tweakout5 2d
2d 디아블로2 아이템 복구 문의 플레이중 캐릭터가 죽은 후 방을 나갔는데 아이탬이 사라졌습니다 확인 부탁드립니다 아시아서버 아이디 ; aguilera7샤프시안11 2d
2d 오버워치 무료코드 http://m.blog.naver.com/miguh73/220746210056 여기를비롯한여러곳에서 이상한짓하는거같기도해서... 한번 검토 부탁드립니다.Prometal143 2d
2d 카드결제 취소/환불 (배틀코인) 배틀코인 결제를 했는데 승인하고 결제 할려면 시간이 많이 걸리기 때문에 다시 환불 요청 합니다 확인부탁드려요 북미 쪽으로 카드 결제 했습니다.gyeonjahui19 2d
3d 無法更改電子信箱 按了更改電子信箱後,網頁沒有動作,一直在帳號設定的那一個頁面,是我的帳號問題?還是我無法修改??GGman26 3d
3d Can't submit Any Tickets Hi I'm trying to submit a ticket, and its failing out every time. I've tried multiple browsers and all different options for submitting, live chat, call back and normal eticket.Dragosi17 3d
4d 오버워치 경쟁전 일시정지 일주일전부터 오버워치 경쟁전에 렉 화면정지가 되고 화면이 팅기는 현상이 되어 컴터를 종료하였는데 경쟁전에 접속할려면 일시정지로 나옵니다 풀어 주세요마무라66 4d
4d 오버워치 영구 정지 해제 문의 아침에 일어나니까 제 계정은 영구 정지가 되어 있네요 ㅋㅋㅋ 경쟁전에서 파라밖에 안하고 빠대도 파라밖에 안하는 유저한테 왜 이런 허용되지 않은 외부 프로그램을 사용했다고 그러시는지..? 파라 명중률이 너무 높나요..? 제발 다시 제 계정을 돌려주세요. 정말로 핵같은거 안 사용했습니다. 부탁드려요.설백여우154 4d
4d refund for gift i would like to get a refund for my gift to ohseeyoung@hotmail.com which is me. I accidentally sent it as a gift instead of just buying it.nogames1 4d
4d infringement of copyright Hi! Can i use image with blizzard heroes on my site? Have any image protection? What i must to do to use image and not infringement of copyright?german1 4d
4d i have no photo id hi my account managed to get accessed awhile back but they did nothing. i just started playing again and am able to log in no issue. tried playing sc2 and it says i have a issue with my account and to reset my password. welllll that has been a headache and a half. i have no Gov id and the name i put on this account is not my real name. not to mention i never gave them any of my personal info or credit card info. so really they cant tell if i'm me or not. all my games are physical copies except overwatch that i just got from humble bundle so i have the key for that one. i cant reset a password without a gov id (which i have none) and if i had one it would be useless (not to mention a massive invasion of my personal information by a random game company) and now i have found out that you need to submit id just to request a call or get a web ticket. so they have removed the ability for anyone not giving them highly personal info the ability to even talk to them? i even tried to put in a request for a phone call but it would not let me as well as putting it through as a game issue but the request form remains greyed out from being submitted. My government none the less warns us not to provide the exact thing they are asking for via the internet, i cant imagine that blizzard thinks it is above my countries government?Darklight0 4d
5d Blizzard museum visit Hi! sorry if this is the wrong forum but I didn't find another channel to post this. I'm planning to travel to California between november 6 and november 13 and I really would like to visit the blizzard headquarters, I already sent an email to tours@bllizzard.com but I never received an answer and I found in the blizzard site that I can't visit the museum or the blizzard offices without a registration. So anyone knows where I can register for a tour? Or someone can help me with this please?Themaster0 5d
5d Filter for Item Restoration Please bring this back, with the constant changes to whats good for azerite armor (which is really annoying btw) I find myself using Item restoration every 15 days would be much easier with the filter back instead of scrolling through pages of scrapped greens.vinskinz1 5d
6d 오버워치 영구정지 문의 이유도 모르게 계정이 정지 당했습니다... 핵을 썼다는 이유로 계정이 정지당했는데요. 영정 같은걸 당해본적도 없어서 머리속이 하얘 지네요 제가 핵을 사용하지 않았다는 증거도 없어서 뭘 어떻게 해야될지 모르겠는데 혹시 허위 신고가 아닐까 생각도 듭니다.. 아니면 어떤사람이 제 아이디를 도용했다거나 많은 생각이 드는데 후... 화가 치밀어 오르네요 어떻게 해야할지도 모르겠고 영상 자료같은것도 없고 제 전적도 갑자기 확올라가서 무조건 제가 불리한 상황인데요.... 진짜 제가 황금무기를 얻기 위해서 진짜 열심히 게임에 임해서 2100점에서 2300점 2300에서 2700까지 올라가니 정지가 당해져 있더군요 하... 정말 억울합니다 블리자드 코리아 운영자 여러분 부탁드려요!! 사랑합니다!!ILLHVHL35 6d
6d 오버워치 영구정지해제 제가오버워치 영구정지를당했는데여 저도처음에접속하고나서놀랐습니다 친구가오버워치를해서다음날들어갔더니 오버워치영구정지라고해서제가핵을쓴것도아니고 친구가 쓰지도않았는데 정지를먹어서많이답답하고친구들이랑게임도못해서 많이답답합니다 ㅠㅠ 혹시영구정지풀어주셨으면해서여 저진짜부탁드립니다 핵을쓰지도않았어여 친구도안썼고 운영자님 복구좀해주세여ㅠㅠ프리와컨트롤28 6d
Oct 14 디아블로2 계정 복구 요청 디아블로2 계정이 삭제되었습니다. 90일 이전에 틈틈히 로그인을 해두었는데도 삭제가 되었네요. 아시아1서버, 계정명 " oros " 입니다. 계정내에 캐릭터 및 아이템 모두 복구 부탁드려요.ORO1 Oct 14
Oct 14 Thanks Nypolden! Just wanted to leave a message about the excellent tech support I got today. Nypolden was quick to solve my issue and super friendly throughout our chat. I really appreciate getting great customer service like this and it reminds me why Blizzard really is the best. Thank you!!kumararara1 Oct 14
Oct 13 Gear/Store Feedback There are a few things that really should be done to make the gear store less confusing or more transparent, primarily for the apparel section. For most clothing items, what is available now (length/width) seems fine, but for special items that aren't just t-shirts or tank tops there needs to be more information available. For example, the bomber jackets that are currently in the store only have the Length and Bust measurements. In order for people to get accurate sizes, there needs to be a Full Length (collar to end), Sleeve Length, Width, and Bust Sizes. The reason we need all of those is because just going off of the length and bust sizes given I, a 135 lb skinny woman, would need an XS for length but a 4XL for my bust. It would just be easier if there was a single image that had where all of the measurements are from and more measurements available to make a more informed decision.PezLex0 Oct 13
Oct 13 오버워치 본인확인 질문 변경 제가 이계정으로 만든 이메일을 지워서 바꿔야되는데 본인확인 질문을 까먹었어요 도와 주세요master27 Oct 13
Oct 13 Gifts should be redeemable immediately Unfortunately when gifting a friend it goes through a process that could take up to 24 hours. Other platforms send the gift you bought to the recipient as soon as it is purchased. I think this system should be re-worked.j0hnny0 Oct 13
Oct 12 디아블로2 계정복구 디아블로2 계정이 만료되었습니다 저에게 아주소중한 계정입니다 복구부탁드립니다 바바리안 캐릭터가 있는계정입니다 계정명 sims1213 입니다 배틀넷계정은 sims1213@naver.com 입니다drakecat10 Oct 12
Oct 12 Option to remove all public chat options With all the suspending and banning blizzard does especially overwatch I think it would be wise to provide an option to turn off type chat. And since the liberal company defines free speech as hate speech or vulgar language it makes sense to provide this option for people who try to abide by the policies but get caught up in the moment of anger or conflict with others and respond this way. I know myself and many other players would rather turn off all comms then get banned or suspended. The mic and voice chat is off let's have an option to end text chat and a toggle for which text chats we want off. I know this is going against the social features but it is a privacy feature as well. We don't need text chat to play the game since it has command prompts for needing healing etc. And this would create a better alternative to players who abuse chat. the devs silence players who abuse chat why can't the players silence themselves via settings options.Gotcha7130 Oct 12
Oct 12 오버워치 경쟁전 일시정지 및 영구정지 게임 참여중 대기실에서 중요한 업무전화가 와서 받다가 그만 대기실에서 아웃 됬는데 그거에대한 패널티는 이해할수 있지만 영구정지는 너무한거 아닌가요? 일주일넘게 영구정지 중인데 아예 시즌3참여 불가능한지 답변해주세요힐다26 Oct 12
Oct 11 Blizzard Support Game Master Servotas was so helpful and amazing. He did the same great job Game Master Lorthinion did 2 years ago. If Blizzard has any plans for Servotas and Lorthinion, it should be to shower them with gifts for being so amazing. (@'.')=@@=('.'@) [Fist Bump]WoWPrincess4 Oct 11
Oct 10 Ranked Points (Hots) lost after new Patch So I played a round of Ranked and won, but after the game ended it wanted me to download the new patch. After reentering the points weren't added, even though the match was in the match history. How do I regain my points? Btw I'm posting that here since it is simply not possible to contact the support via the given possibilitys by Blizzard. Let me know if you know how to reach the support.MyNameIs0 Oct 10
Oct 9 No search bar or filter for Item Restoration. It has been this way for a couple months now. Any fix? I dont want to search through 200 pages of disenchanted wrists for an azerite piece that got buffed and now is BiS.Hibber1 Oct 9
Oct 9 Adding Wishlist Notifications Hi! I was directed here by a Bliz Live Chat rep. I think it would be a great idea for the Bliz Store to have the option of receiving an email notification for when a sold out item on your wishlist goes back in stock. This would save customers the time and effort of constantly refreshing an item page and staying up way too late to try and get their items. With holiday season coming up soon, this might be a really great thing to add! (Not that it's an easy feat to program.)Superbunny60 Oct 9
Oct 9 계정삭제 계정삭제 요청드립니다. 배틀코인 환불은 필요없습니다.그림자멀록0 Oct 9
Oct 8 제발 닉네임 변경권 하나만주세요!!! 오버워치를 플레이 하면서 늘 느끼는거지만 저의 짧은 생각으로 만든 닉네임으로 세판에 한번꼴로 배틀태그를 가지고 저를 비하하는 사람이 생깁니다. 그럴때마다 극도의 스트레스를 받고 살고있습니다. 그러니 부디 배틀태그변경권을 주셨으면 합니다. 저의 요청이 받아졌으면 좋겠네요...TwiceMina6 Oct 8
Oct 7 WARCRAFT 1 & 2 re-release plea REPRODUCTION OF OLD GAMES ! I think that it is in the consumer's/fan's and also Blizzard's best interests to not only purchase/settle legal issues to re-own original Warcraft and Warcraft 2 games. I am 37 years old, have played all the warcraft and starcraft as they were released. I strongly believe there is a huge demand and massive profits to be made by settling whatever existing legal issues pertain to ownership etc of warcraft orc vs humans and warcraft 2.... upgrade the graphics like you are doing with the upcoming re-release of original starcraft. Hundreds of millions of dollars could be made, fans and consumer loyalty would be at all time high, side projects, side games and apps based upon original content would be possible and most important Blizzard would have own and control the legacy that started it all...Warcraft. Please, (pretty-please) at least consider this; consider the average cost of purchasing or paying-off whoever owns legal rights to original warcraft...and examine the re-production cost to tune-up graphichs. I strongly believe that with today's ever growing online market, and the legacy that the original Warcraft: orcs vs humans still has, that the profit to be made, and the attention of this happening would generate dramatically more revenue than costs and the headaches of legalities. I know you have probably though and debated this issue, however allocating one staff of your legal team to crunch some numbers and come up with worst and best case scenarios for purchasing rights to produce or own warcraft would be an asset. Thank you very much for your time reading a cranky Canadian's thoughts ! Have a good day ! Jeff Gentle near Toronto, CanadaLordGanja2 Oct 7
Oct 7 거주국가변경 요청 호주에서 계정을 만들었다가 한국으로 귀국했습니다. 거주국가 변경 바랍니다.kingkoala5 Oct 7
Oct 7 forums is working badly in updated browsers blizzard need to do something because now i am forced to use internet Explorer 11, because no other browsers is working properly with the forums.andreasasp0 Oct 7
Oct 7 오버워치불법다운신고요 유튜브에오버워치설치치시면오버워치원도우깔기나오는대거기에서오버워치파일을명령어로무료로깔고있어요.근데실행은안되는데이거막아주세요.SuperGenzi2 Oct 7
Oct 5 오버워치 영구정지 해제 문의 제가 아이디를 해킹을 당한거 같은데 이건진짜 억울해요 어떤날은 이유없이 친구목록에 친구도 사라지고 좀이상하다 생각했을때 봐꿨어야 했는지 쨌든 오버워치를 해킹한사람이 핵장치를 쓴거 같은데 저는 진짜로 핵을 사용하지 않았어요... 믿어주세요.. 혹시 영정이 풀어질까요 혹시 확인데시면 제 컴퓨터로 로그인 해서 플레이 기록같은거 볼수있음 확인해보세요.. 핵을 쓴 적이 없어요 전 진짜 핵을 쓴적이 없어요... 너무억울해요 누군지는 몰라도 너무 화가나네요 어렵게 돈모아서 샀는데... 핵을 어떻게 쓰는지도 몰라요 영구 정지좀 풀어주세요... 정말 억울할고 분하고 화가나요..농심꿀꽈배기5 Oct 5
Oct 4 Console Report System Needs Attention Jeff Console player need a way to show blizzard that these players are actually throwing in our games, I've reported these players several times and nothing has been done.BT1606030 Oct 4
Oct 2 Serious Support Issues I am trying to recover an item for my character in World of Warcraft and I went to go to use the self-service item recovery tool. But oh wait, that didn't work. It said my account was ineligible which makes no sense, I am a returning player after 5 years so there's no reason why this shouldn't work. So I go to try and submit a ticket, only I can't. I've tried on three browsers on two computers and I can't use live chat or enter an online ticket. To add insult to unjury I can't even call to get my issues with any of these problems addressed. This is a prime example of a woefully pathetic support site. What's going on here?RicolaNicola0 Oct 2
Sep 29 오버워치 이메일인증문제 친구 ID를 이용해서 글을 작성합니다. 오버워치 게임을 이용하려고 하나, E-Mail 인증문에로 인한 로그인을 하지 못하고 있습니다. 기존 prince1004han@nate.com Mail 계정 삭제로인해, 인증번호를 확인하지 못해 게임을 플레이 할수가 없습니다. kjhan4627@naver.com 계정으로 E-Mail 변경 부탁드립니다.지코야47 Sep 29
Sep 28 Friends not receiving gifts So I purchased a gift for a friend on the 15th of September and its close to two weeks now and he still hasn't received it. Is this a common problem ?Locked0 Sep 28