Support Site Feedback

Jan 18, 2017 [중요] 이 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 안녕하세요. 해당 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 오버워치 이의제기 문의를 포함하여 모든 고객지원 문의에 대해 도움을 드리거나 답변을 제공하지 않으니, 참고 부탁드립니다. 감사합니다.ALIAS0 Jan 18, 2017
Mar 22, 2016 歡迎光臨!發文前請閱讀以下說明! 歡迎來到Blizzard支援網站意見回饋討論區!我們在這裡提供您一個友善的環境,讓您可以在這裡分享對於新支援網站的想法。如果您仍需要協助,請直接聯繫客服支援、造訪我們的討論區,或是在Twitter@BlizzardCS_TW上發訊息詢問。 良好的討論區環境需要大家尊重與包容每一則發言,我們希望您在參與討論之前,請先閱讀我們的討論區行為規範。謝謝大家的配合!Shaddai0 Mar 22, 2016
Mar 15, 2016 이 게시판에선 고객지원 서비스가 제공되지 않습니다. 글을 남기기 전 읽어 주세요! 안녕하세요. 플레이어 여러분! 고객지원 사이트 피드백 게시판에 오신 것을 환영합니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 만약, 고객지원의 도움이 필요한 경우라면, 고객지원 사이트를 방문해 주시거나, 고객지원 토론장 또는 고객지원 트위터(@BlizzardCS_KR)에 메시지를 남겨 주시기 바랍니다. Battle.net 사이트의 모든 게시판들은 Battle.net 토론장 운영정책에 따라 운영되고 있습니다. 건전한 토론장 문화를 위해 해당 운영 정책 내용을 꼭 확인해 주시기 바랍니다. 감사합니다.ALIAS0 Mar 15, 2016
Feb 10, 2016 Welcome! Please Read Before Posting! Welcome to the Blizzard Support Site Feedback forum! This forum is here to provide you with a friendly environment where you can share your thoughts on the new Support site. If you still need help, please contact support here (https://battle.net/help/), visit our support forums, or message us on Twitter @BlizzardCS. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct and guidelines before posting. Code of Conduct: http://us.battle.net/en/community/conductALIAS1 Feb 10, 2016
13h Уроды Заебали вы хуесосы хуевы раз в неделю заходил в игру все было нормально а сейчас нихуя не обновляется и хуй вам оставишь сообщения выродкам!!! Чтоб вы все сдохли уродыLeoAhti2 13h
15h 오버워치 무료다운 친구가 오버워치 사지도 않았는데 막집에서 한다고 하고 베틀넷 깔면 오버워치된다고 막그래서 그친구 닉네임 fhsedl31이고요 정지먹여주세요Hyuks109 15h
19h The currency of the balance code you are trying to redeem is not supported in this region. I recived a code with money, but they are in GBP i need this money, but i cant recieve them! "The currency of the balance code you are trying to redeem is not supported in this region."ProPrist4 19h
23h 오버워치 환불이요 방금 일반버전 다운받았는데 맥북으로 실행이 안되게 되있네요.. 북미카드로 5분전에 결제했는데 환불 부탁드려요hbnvrDi0 23h
1d DİABLOYA TÜRKÇE DİL DESTEĞİ Sevgili blizzard şu canım güzel oyunlarını türkçe yapsanızda bizde daha iyi anlayarak adam gibi oynasak olmaz mı o kadar wow ve diablo oyuncun var sitenizwde eklemişsin türkiyede paypal yok diye uyarınıda yapmışsın yani belli ki ciddeye aldın bi türk oyuncu kitlen var demektir oluyor buda sadete gelelim seslendirmeler türkçe olmasa bile türkçe alt yazı ve oyun içi metinlere türkçe dil desteğini verin çok mu zor bu sizin için sanmıyorumMUHAMMED8 1d
1d 오버워치 경쟁전 일시정지 일주일전부터 오버워치 경쟁전에 렉 화면정지가 되고 화면이 팅기는 현상이 되어 컴터를 종료하였는데 경쟁전에 접속할려면 일시정지로 나옵니다 풀어 주세요마무라62 1d
2d Thnks fr th mmrs I wasn't sure where to put this but I think this is a good spot. Blizzard has been a huge part of my life for years, I've followed your progress and watched your numbers grow, I've enjoyed your games and you have been a big part of my life. I wanted to take a moment not to just thank you for everything you have ever produced but for being (in my opinion) the most compassionate company of your size on earth. Sure there was one thing along the way I wish you had of done but my experience in your customer service and your ticket system is the best of the best and I know for sure that any compromise along your journey was neccessary. And on top of my high opinion of your services I honestly don't know if I would be alive today without the constant support of world of warcraft. I can only imagine how many other adults out there today feel the same way. Thank you so much. Please keep doing the amazing work you have always done! xoxo.Greybomber0 2d
2d 오버워치 영구정지해제 및 환불 문의 오버워치 영구정지를 당했는데 지금제아이디를 친구가 대리해주다가 핵의혹으로 영구정지를 당한거같습니다. 전 지금 제아이디로 플레이안한지 2주정도됬는데 정지를 당했다고 통보를 받았을때 좀 놀랐습니다. 그래서 만약 영구정지를 해제가능하면 해주실수있을까요?? 아님 환불이 가능하다면 해주실수있나 문의드렸습니다. 빠른검토부탁드립니다. 감사합니다.VOLTEXS263 2d
2d CAN I PLEASE GET REAL SUPPORT CAN I GET SOME REAL SUPPORT PLEASE?MrBeefy1 2d
2d 디아블로2 계정복구 디아블로2 계정이 만료되었습니다 저에게 아주소중한 계정입니다 복구부탁드립니다 바바리안 캐릭터가 있는계정입니다 계정명 sims1213 입니다 배틀넷계정은 sims1213@naver.com 입니다drakecat1 2d
3d Player Search Player search has gone bad, no longer will the columns for level, class, realm, etc appear on my screen. Now I must hover and read the thumbnail until I find the toon I am looking forSonofaTurtle1 3d
4d 無法更改電子信箱 按了更改電子信箱後,網頁沒有動作,一直在帳號設定的那一個頁面,是我的帳號問題?還是我無法修改??GGman23 4d
4d 오버워치 계정 인증번호 문제 제가 이 계정 말고 20rkdud@naver.com계정이 있는데 로그인을 하면 이메일 인증을 하라고 뜨거든요? 근데 그 이메일에서 메일 들어가보면 인증번호가 안오네요;; 이거 어떡하죠 이거 문제점좀 해결해주세요 하...GoldSlime2 4d
4d I have forgotten my secret answer. I need it to change my E-mail Address but I have forgotten it. Can anyone help me? I just need to know who shall I contact or where can I solve this problem. Thank you in advance for your reply.TheDeadliest2 4d
4d Overwatch Authenticator Hi there. I have had no problems playing world of warcraft and entering my authenticator code only 1 time per week. However, in Overwatch, i have to enter an authenticator code EVERY. SINGLE. TIME. i get booted from the server. This is rather annoying as i am sometimes not even in the same room or house as my phone and then i cannot continue to play the game anymore... Is there anything i can do to fix this without removing the authenticator? I really dont wanna give up my core hound pet in WoW just because Overwatch is being stupid....Nymoon4 4d
4d 오버워치 영구 정지 해제 문의 아침에 일어나니까 제 계정은 영구 정지가 되어 있네요 ㅋㅋㅋ 경쟁전에서 파라밖에 안하고 빠대도 파라밖에 안하는 유저한테 왜 이런 허용되지 않은 외부 프로그램을 사용했다고 그러시는지..? 파라 명중률이 너무 높나요..? 제발 다시 제 계정을 돌려주세요. 정말로 핵같은거 안 사용했습니다. 부탁드려요.설백여우129 4d
5d Can't submit Any Tickets Hi I'm trying to submit a ticket, and its failing out every time. I've tried multiple browsers and all different options for submitting, live chat, call back and normal eticket.Dragosi14 5d
6d 계정 국가 변경 본 계정국적을 미국->한국 국적으로 변경시켜 주세요 저는 불법프로그램 사용자도 아닙니다. 오로지 이 아이디로 게임을 즐겼습니다 부탁드립니다.Zombie175 6d
6d Inappropriate BattleTag Hello there! I've just received an e-mail saying that my BattleTag breaks "BattleTag name policy" and I HAVE TO change it immedetaly. My previous BattleTag was "WhiteGuy" which apparently didn't match with your stardards. The funny thing is that I've changed it into "BlackGuy" and suddenly everyhting is OK! Weird isn't it? I use "WhiteGuy" on almost every platform, every social media account, every game - and you're the ones who think it can insult anyone. If yes - why didn't you block "BlackGuy", "RedGuy", "[AnyColour]Guy"? I demand to restore my previous BattleTag as you didn't present any specific situations when this nickname can insult anyone - you've just said "It can be insulting" which is too general. On the other hand I can say that "WhiteGuy" does not insult anyone - who's right on that one? Here's the e-mail I've received (it's in polish because I live in Poland - it generally says that my BattleTag doesn't fit into their BattleTag policy): https://imgur.com/a/3TEFq2lBlackGuy16 6d
Jun 11 New Categories (subforums) at overwatch forum RU language Hello! I think at Russian forums (overwatch) need to create new categories / subforums Category -- Community life Subforums -- Movies / Videos (where you can speak about movies / videos ) -- Science / IT news (where you can speak about IT technologies / science) -- Other topics ( where all players can speak about other themes.. not for overwatch or movies.. just like a friends.. to find friends) -- Community creations (where all players can post their pics / videos / other) -- Other games (where players can speak about other games) I think this will be good. WE now have only "General subforum" Where we can speak only about overwatch, this is sad. https://eu.forums.blizzard.com/ru/overwatch/ This is our forum.. Hope you will do something at this forum. Very sad that we cant speak about other things.. like movies / science / music...Necromonicum0 Jun 11
Jun 11 Can't Get Refund for BFA I now have a baby on the way and cannot play BFA. Real life happens, right? You would think a giant company like Blizzard would understand that and be more than happy to refund their customer for an expansion that hasn't even been released, right? Wrong. I was just informed that because a boost was used and because I unlocked ONE race, I am now unable to be reimbursed the money I paid for a game that isn't even out yet. Insignificant content that could be reverted is the reason I cannot get a refund. This is fraudulent to the core. If Blizzard does not revise this policy and is unable to refund me the money I paid for a FUTURE game that has not even been released yet, then I am afraid they've just lost a long-time customer who will never spend another cent on any of their games again.Fito0 Jun 11
Jun 7 diablo2 Hello I'm a Diablo 2 user in Korea. The reason why I'm writing on a forum is because I want to know if my deleted character can be restored I'm a user who loved Diablo I'll be waiting for your kind replyuglykim0 Jun 7
Jun 7 warcraft 3 frozen throne online help stuck on waiting for other players screen on war craft 3 frozen throne online random games. was playing online games just fine this morning now tonight i come home to play more said there was an update 2017 april 5, was only able to download it threw warcraft 3. now when i find a random game it stays on the loading screen trying to connect to other player.Tweakout2 Jun 7
Jun 7 실수로 1회인지 모르고 닉네임을 잘못수정했습니다. 원래대로 이전값으로 수정해주십쇼. 실수로 1회인지 모르고 닉네임을 잘못수정했습니다. 원래대로 이전값으로 수정해주십쇼.비타민샷0 Jun 7
Jun 7 오버워치 북미계정 한국계정으로 전환 이번패치로 2월 17일부터 북미계정을 쓰는사람들이 피시방에서 조차 게임을 못한다고 들었습니다. 처음 북미계정을 만들수있도록 설정해놓은 블리자드 잘못도 분명히 있을터, 왜 벼룩잡기위해 초가삼집을 다 태웁니까? 북미계정은 구매할려고해도 한국 결제방식과달라 결제에 차질이 생갸 구매가 어렵습니다. 사지도 못하고 하지도 못하는데 그저 열심히 키운 아이디가 물거품이 되는걸 지켜만 보고있어야합니까? 아니면 현재 북미계정소유자들을 한국계정으로 이전해주시고 그후 추가 북미계정생성을 막은후 이전된 사람들중에 핵유저가 있으면 그 사람들을 잡으면 되지 않겠습니까? 핵문제가 심각하다는건 알고있지만 블리자드가 조금만 더 수고하시더라도 이미 있는 핵쟁이를 잡은후, 추가 핵쟁이를 방지해야지 그냥 모든 북미계정유저들을 정지시키는것은 옳지않다고 봅니다. 말투가 기분나쁘셨을수도 있을거같아 그점 사과드리고 좀 더 현실적인 개정안 가져와주시길 바라겠습니다. Feeling#11476 올림feeling305 Jun 7
Jun 7 오버워치 국가 변경 제 오버워치계정을 북미에서 한국으로 바꿔주세요MOMOSANA46 Jun 7
Jun 7 계정 영구 정지에 대한 이의제기 저는 새벽에 오버워치 접속도 안햇고 핵도 안쓰고 욕설도 심하게 하지않았는데 이메일로 새벽에 갑자기 외부 프로그램 사용으로 인한 영구정지라고 문자가 왔습니다. 빨리 영구정지 풀어주세요.RUNNER88 Jun 7
Jun 5 Thrardrouth - Awesome GM! Fast Responses - Very kind and understanding. Keep being 10/10 blizzard support!MDKVentura5 Jun 5
Jun 2 오버워치 무료코드 http://m.blog.naver.com/miguh73/220746210056 여기를비롯한여러곳에서 이상한짓하는거같기도해서... 한번 검토 부탁드립니다.Prometal128 Jun 2
Jun 2 디아블로2 아이템 복구 문의 플레이중 캐릭터가 죽은 후 방을 나갔는데 아이탬이 사라졌습니다 확인 부탁드립니다 아시아서버 아이디 ; aguilera7샤프시안8 Jun 2
Jun 2 배틀넷 미국계정 제가 계정이 미국껄로 회원가입이 되있는데 한국계정으로 어떻게 바꾸나요??Pvmax23 Jun 2
Jun 1 How do you get overwatch on another computer if you've already bought it? I just recently bought overwatch, but then my computer died. RIP. I had overwatch on that computer, but not on this one. How do I get it back?JustAFox29 Jun 1
Jun 1 Unable to download HearthStone on Amazon App Store I've already known that the Amazon-Hayday promotion tempest has just passed by. Yesterday, I connected to Amazon App store ( via Amazon underground app ) . And I found only HearthStone is not allowed to be downloaded. ( On other apps' page, I see "GET" Button. But on HearthStone page, there's no "GET" button. ) So, I inqueried to Amazon on this issue. The answer is "Blizzard is more eligible for solving this problem". So Can you Help Me Through this?SleepyBear20 Jun 1
May 31 2010 Short Story Contest Winners I was trying to share the short story "Silver Hand, Ebon Blade" with my boyfriend, (I'm trying very hard to get him to play wow!) but it seems like the battle.net page where it was available is gone? I've managed to find the story again with the help of the wayback machine, but is there any chance that the story will return on the official battle.net website? https://worldofwarcraft.com/en-us/news/2452054/2010-global-writing-contest-winnersDarius0 May 31
May 30 Unable to login to World of Warcraft EU/NA forums I have been redirected here as I've gone through the ticket system and spoken to the technical GM's and they've been unable to resolve the issue. I've tried everything I've been told to but for some reasons the world of warcraft forums can't store and access my login credentials, i see it try and use the query string to do it but nothing happens. The other areas of the site and battle.net work fine it's just the WoW forums. Tad annoying when trying to give feedback about the Beta.Layland0 May 30
May 30 Lame support system. Ticket Number: US63446470 Vandreanelyn didnt even bother to read the messages before giving a completely unrelated and pointless """""answer"""" and then closing the ticket. It was treated as a silence appeal, even though the issue clearly stated ban appeal. Your CS didnt even get my main issue correctly. It really shows how little you really care about your customers when you can't even be bothered to check their ticket. Thanks for showing your true colours.SrKoquonfaes1 May 30
May 30 Appeals get ignored Terrible customer support. There is no communication at all. They just cast judgement down from their ivory tower. They don't look at your actual specific case they just look at the past reports to your account and then blackball you from there on out. If you have had past reports then you are automatically filed into the trash bin and any random report will get you a ban. So if anyone simply doesn't like what you're saying or your opinion, they can report you at their whim. Then when you try to appeal it, they ignore your appeal and just send an automated reply. It's ridiculous. It's very lazy. It's alienating and very frustrating.Elitizt0 May 30
May 30 카드결제 취소/환불 (배틀코인) 배틀코인 결제를 했는데 승인하고 결제 할려면 시간이 많이 걸리기 때문에 다시 환불 요청 합니다 확인부탁드려요 북미 쪽으로 카드 결제 했습니다.gyeonjahui7 May 30
May 30 Game Master Thiweza I would like to thank Thiweza aka, Junkrat main :P for helping me with an Overwatch issue I have been having for a while! Thiweza is a great asset to Blizzard, and she deserves every bit of praise I have to give :) Thank you thank you thank you again Thiweza! You truly are a Game Master =] P.S If anyone else gets help from Thiweza, I assure you, your problems will be solved ;D Great customer service with a bit of a laugh =] Sincerely, Pur3domin8! =]Pur3domin85 May 30
May 29 Can't even contact support Hi there, I am having some issues with Diablo getting hung at the load screens. I went to the support site to start a ticket and can't even contact support. I am guessing that the web page is timing out while waiting for my slow upload of the ~1MB worth of required files. I am getting a blue webpage saying "SOMETHING WENT WRONG ON OUR END" and giving error code da48b072-c499-4304-9d97-8db12c304632. This is exceedingly frustrating, largely because the required msinfo file isn't going to contain one iota of useful troubleshooting information. I don't see any way to get a phone number, e-mail address, or any other way to contact support save this broken website. Please help. It's bad enough the game isn't working, but broken support is compounding my frustrations.Dibzahab20 May 29
May 29 오버워치 경쟁전 일시정지좀 풀어주세요 안녕하세요 저는 오버워치를 플레이하는 유저 월터입니다. 제가 경쟁전을 하다가 무슨 일이 계속 생기다보니 계속 나가게됬니다 근데 어느날 봤더니 일시정지가 되어있더라고요 근데 일시정지 푸는법이 뭔가요 점수는 올리고 싶은데 제발 답장좀 빨리 해주세요월터1 May 29
May 28 오버워치 영구정지해제 제가오버워치 영구정지를당했는데여 저도처음에접속하고나서놀랐습니다 친구가오버워치를해서다음날들어갔더니 오버워치영구정지라고해서제가핵을쓴것도아니고 친구가 쓰지도않았는데 정지를먹어서많이답답하고친구들이랑게임도못해서 많이답답합니다 ㅠㅠ 혹시영구정지풀어주셨으면해서여 저진짜부탁드립니다 핵을쓰지도않았어여 친구도안썼고 운영자님 복구좀해주세여ㅠㅠ프리와컨트롤17 May 28
May 26 Não consigo mudar o email olá Não estou conseguindo mudar meu email , clico em edita email e nada aconteceslash1216 May 26
May 26 오버워치 청약철회 청약철회 부탁드립니다 계속 게임하다가 오류뜹니다 ㅡㅡ아젭라14 May 26
May 26 Can i link my PS4 account with my PC account Hi there, i would really like to know this because i'm thinking of purchasing a PC (mainly just to play Overwatch). I have been playing overwatch on PS4 for about 1 month now and i have put quite a bit of my money into this account. I have kind of been missing PC and i want to switch back but i fear that i will have to start a new account and i dont really want to do that. I have linked my Battle.net account with the play station (there is an option in options that lets me do this). Does this mean my playstation acount is connected to my PC account. I would like to to know because this is the only reason that i would get a PC, so if i cant, i wont buy a new PC. Thanks!!Sladmoe7 May 26
May 24 Remove the 16 character password limit ASAP This is a joke. Password limitation in 2017? I mean when you'd add a soft cap of 100 or so, yeah. but 16 characters? This is ridiculous little. Please change ASAPboop2 May 24