Support Site Feedback

Jan 18, 2017 [중요] 이 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 안녕하세요. 해당 게시판에서 오버워치 이의제기 문의는 접수되지 않습니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 오버워치 이의제기 문의를 포함하여 모든 고객지원 문의에 대해 도움을 드리거나 답변을 제공하지 않으니, 참고 부탁드립니다. 감사합니다.ALIAS0 Jan 18, 2017
Mar 22, 2016 歡迎光臨!發文前請閱讀以下說明! 歡迎來到Blizzard支援網站意見回饋討論區!我們在這裡提供您一個友善的環境,讓您可以在這裡分享對於新支援網站的想法。如果您仍需要協助,請直接聯繫客服支援、造訪我們的討論區,或是在Twitter@BlizzardCS_TW上發訊息詢問。 良好的討論區環境需要大家尊重與包容每一則發言,我們希望您在參與討論之前,請先閱讀我們的討論區行為規範。謝謝大家的配合!Shaddai0 Mar 22, 2016
Mar 15, 2016 이 게시판에선 고객지원 서비스가 제공되지 않습니다. 글을 남기기 전 읽어 주세요! 안녕하세요. 플레이어 여러분! 고객지원 사이트 피드백 게시판에 오신 것을 환영합니다. 해당 게시판은 새롭게 개편된 고객지원 사이트에 대해 자유롭게 여러분의 피드백을 남길 수 있는 공간입니다. 만약, 고객지원의 도움이 필요한 경우라면, 고객지원 사이트를 방문해 주시거나, 고객지원 토론장 또는 고객지원 트위터(@BlizzardCS_KR)에 메시지를 남겨 주시기 바랍니다. Battle.net 사이트의 모든 게시판들은 Battle.net 토론장 운영정책에 따라 운영되고 있습니다. 건전한 토론장 문화를 위해 해당 운영 정책 내용을 꼭 확인해 주시기 바랍니다. 감사합니다.ALIAS0 Mar 15, 2016
Feb 10, 2016 Welcome! Please Read Before Posting! Welcome to the Blizzard Support Site Feedback forum! This forum is here to provide you with a friendly environment where you can share your thoughts on the new Support site. If you still need help, please contact support here (https://battle.net/help/), visit our support forums, or message us on Twitter @BlizzardCS. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct and guidelines before posting. Code of Conduct: http://us.battle.net/en/community/conductALIAS1 Feb 10, 2016
Jul 31 오버워치 본인확인 질문 변경 제가 이계정으로 만든 이메일을 지워서 바꿔야되는데 본인확인 질문을 까먹었어요 도와 주세요master43 Jul 31
Jul 31 오버워치 경쟁전 일시정지 문의 컴퓨터 몇번 팅겨서 오버워치 경쟁전 정지 됬는데 3시즌 종료 되면 풀리나요?Truman2 Jul 31
Jul 29 HOTS In-game layout feedback This may not be the appropriate place to post this but I was having trouble finding a good place so I hope this gets read. Community please share my ideas if you like them and you are able to. I have a few suggestions to the character selection screen as well as to the graphical quality of the heroes themselves: 1) I know myself as well as many others love Blizzard games for the lore behind the heroes, and I highly suggest adding background lore onto the hero selection screen, as well as possibly adding a lore "Tip" onto the loading screens while loading into a battleground. My idea is to have a separate lore section that appears somewhere around the hero when you select them, or possibly adding a "lore" button, like the "skins" or "mounts" buttons. 2) The game looks very childish, and I understand many gamer's these days are kids, but I firmly believe that even the kids would appreciate some more adult coloring and styling of the heroes. I played your games as a child and they were much more adult-centered when I played them and I loved them. Darker colors and shaders would add a dark touch to the game but I believe this would greatly improve the look and feel of the game. I also suggest making the heroes look a little taller to be more realistic. Case-in-point, Arthas and Uther look like they are about four feet tall and it's difficult to take them seriously like this. I love the game and want to assist in any way I can to bring more people to it. Please respond and let me know what you think. Thank you.Malekith0 Jul 29
Jul 28 스타2 계정잠김 스타2 계정 비밀번호까지 바꿨는데 계속 계정잠금이 안풀리네요 오버워치나 다른게임은 접속되면서 스타2만 안되는 이유가 뭔가요? 빠른 조치 부탁드립니다.감삼2 Jul 28
Jul 27 ㅊ[u][/u]람람괴물0 Jul 27
Jul 24 계정 영구 정지에 대한 이의제기 저는 새벽에 오버워치 접속도 안햇고 핵도 안쓰고 욕설도 심하게 하지않았는데 이메일로 새벽에 갑자기 외부 프로그램 사용으로 인한 영구정지라고 문자가 왔습니다. 빨리 영구정지 풀어주세요.RUNNER109 Jul 24
Jul 22 오버워치 청약철회 청약철회 부탁드립니다 계속 게임하다가 오류뜹니다 ㅡㅡ아젭라21 Jul 22
Jul 22 Overwatch For Free Please Blizzard why you donot make Overwatch for free ? If you did that, you would get alot of players. Please can i get one reply from you about that.Kikcreon13 Jul 22
Jul 21 배틀코인 결제 취소 안녕하세요. 어제 배틀넷에서 오버워치를 사려고 배틀코인을 충전했는데 그만 나이제한 때문에 못 사는 관계로 결제 취소하고 싶습니다. 총 충전 금액은 45000입니다. 그리고 결제 취소인지 수수료가 붙는지 알려주십시요. 부탁드립니다.세타2 Jul 21
Jul 20 오버워치 버그 신고 도라도 맵에서 벽 안쪽에 토르비온 포탑 설치 및 공격 악용유저있음자설연3 Jul 20
Jul 19 Objects Overwatch Summer Games website There is a problem when viewing the objects obtained in the game within the Overwatch Summer Games website. https://i.imgur.com/PCZDDFO.png These Skins I already got in the game and do not appear possessed on the website.Deadshot0 Jul 19
Jul 19 Suggestion. Gear store Blizzard. Hello, I am here presenting a suggestion that a user told me recently. First of all I will tell what the user said: The player participated in an art contest in the Overwatch LatAm instagram, that player won 100USD of battle.net balance, but he thought that battle.net could be used in the Blizzard Gear store. Then he finds out that he has to pay with a credit card. Your suggestion is: Place a warning that the Blizzard battle.net is not allowed for purchases within the Gear store.Deadshot0 Jul 19
Jul 19 RSS Feed broken on Heroes of the Stom site Apr 30 1 Hey there, the RSS feed on https://heroesofthestorm.com/en-us/blog/ has been broken for a while, the link has an extra slash in it, "https://heroesofthestorm.com/en-us/blog/21696030//en-us/feed/news/" but even if you remove it, it still is a 404 error.Stan2 Jul 19
Jul 19 Overwatch OverwatchSSSWM1 Jul 19
Jul 17 Gobarannie was amazing!!! Hey Blizz, I wanted to let you know that after hours and HOURS of time spent on the phone with AOL & being frustratingly disregarded I decided to contact your support team!! The process was easy enough & I was graced with the presence of "Gobarannie!" it's amazing to me how quickly and efficiently my issue of swapping e-mails was addressed & I couldn't be more excited about my account being back online now that it's tied to my new e-mail address instead of the old one I was locked out of!!! My stresses in life come from time being wasted, as that is our most precious resource & the time that was spent with Gobarannie was nothing, BUT priceless!!! Thanks again from the bottom of my heart for being so diligent with your efforts and may the light stay by your his/her side always!!! I appreciate every smile and joke, your emoji are HYSTERICALLY accurate and I couldn't have had a better time in a simple chat dialog!!! Thanks again & again!!! Your sincerest regards were given & for that I leave you with this, why can't a Tauren be a rogue? Because of how they Moove!! Hahahaha ; ) Thanks again & stay pleasant as always! [Removed], A.K.A. Forgivenone ^.~ "Gobarannie Hey, Gobarannie again! Thanks for chatting with me, Issaiah! Glad I could re-unite you with your rogue! ¯\( ◕ ◡ ◕ )/¯ Take care and stay awesome! ("\( ^‿^ ) Why can't gnomes be paladins? ... Because they can't reach the light!" [Edited by forum moderator to remove personal information]Forgivenone5 Jul 17
Jul 17 오버워치 핵판매 사이트 http://xn--1-ou2fl0wippe7a.com/ 오버워치 에임핵 판매하는 사이트 입니다... 이런 놈들 어떻게 처단 했으면..LEVEL53 Jul 17
Jul 13 오버워치 PC판 무료크랙 https://www.youtube.com/watch?v=40-DkLH5fnc 이곳에서 오버워치 무료크랙 다운법을 배포하고 있습니다정크렛54 Jul 13
Jul 11 배틀코인 환불 배틀코인 환불 부탁드립니다gdsgsd3 Jul 11
Jul 11 오버워치 계정 인증번호 문제 제가 이 계정 말고 20rkdud@naver.com계정이 있는데 로그인을 하면 이메일 인증을 하라고 뜨거든요? 근데 그 이메일에서 메일 들어가보면 인증번호가 안오네요;; 이거 어떡하죠 이거 문제점좀 해결해주세요 하...GoldSlime5 Jul 11
Jul 9 배틀코인 주문대기 상태 결제취소요청 배틀코인 충전 후 아직 처리 전에 결제 취소 요청합니다 주문번호 371788338이고 아직 주문대기상태입니다 빠른 처리 부탁드립니다NORI21 Jul 9
Jul 9 오버워치 로그인 오류 15살 평범한 중학생입니다. 다름아니라 오버워치 로그인 오류에 대해서 말할려고 합니다. 저가 하스스톤을 하려고 베틀넷에 부모님 동의 받고 아이디를 만들었습니다(이메일 아이디). 근데 오버워치와 하스스톤아이디가 통일이 되서 오버워치도 할까 해서 오버워치에 들어가서 게임을 할려고 하는데 로그인을 하고 들어가쓴데 갑자기 "오버워치 계정이 없습니다". 이렇게 뜨더라고요...... 피시방이었는데 이자리가 오류인가 싶어서 친구아이디로 했지만 친구아이디는 잘만 들어가 졌습니다. 무슨경우 인가요? 이메일 인증도 받았지만 들어가지지 않습니다.들어갈려고 별짓을 다하다가 포기하고 여기에 글을 썻습니다.. 해결책좀 찾아주세요~~!!!!!!!dfgh133511 Jul 9
Jul 7 오버워치 계정사용 정지 어제까지 됬었는데 갑자기 오늘 들어와보니 이계정은 사용이 정지됬습니다 라고 뜨는데 저 핵사용을 한적이없는데 갑자기 왜이러죠?TWICE3 Jul 7
Jul 7 북미계정 삭제 미국측으로 문의해서 인증받았습니다. 북미계정 삭제해주십시오 미국배틀넷측에서 한국고객센터에 문의해놓는다고 하고 여기다가 말하라고 하네요UNNAMED25 Jul 7
Jul 5 It`s hard to find what you seek If I want to contact someone throuh livechat or others I can´t find it through Blizzard. I have to google the thing I want "Blizzard Live Chat" and I find what I seek. The Site needs to be more helpful if you want to find something. If I don´t want to ask the community which is the only help that I get offered, then I can´t ask anyone. After I googled it I found it and the Support could help me. Please change the Interface, it`s hard to find your stuff what you seekNanoxeen0 Jul 5
Jul 2 배틀코인 환불 오버워치 살려고 배틀코인 45,000원 충전 했는데 오버워치 구매가 안돼네요... 계속 샵으로 넘어가기만 하고 왜 그런지는 모르겠지만 배틀코인 환불을 원합니다 배틀코인 전부 환불해주세요소녀방10 Jul 2
Jul 1 Unable to appeal an account suspension (No government ID) Hello, I am a regular user of Blizzard's services, and feel that I have been wrongly targeted for mass reports by several groups of people, and in trying to create a suspension/ban appeal I am gated by the lack of alternatives to sending in a government ID photo. I do not have a government issued ID, I do not own a driver's licence, or any official government ID outside of my birth certificate and SSN (Which I refuse to send photos of for obvious reasons). I would like there to be possible alternatives to verification when sending a support ticket.Zuke0 Jul 1
Jun 25 오버워치 경쟁전 일시정지좀 풀어주세요 안녕하세요 저는 오버워치를 플레이하는 유저 월터입니다. 제가 경쟁전을 하다가 무슨 일이 계속 생기다보니 계속 나가게됬니다 근데 어느날 봤더니 일시정지가 되어있더라고요 근데 일시정지 푸는법이 뭔가요 점수는 올리고 싶은데 제발 답장좀 빨리 해주세요월터6 Jun 25
Jun 25 오버워치 경쟁전 일시정지 일주일전부터 오버워치 경쟁전에 렉 화면정지가 되고 화면이 팅기는 현상이 되어 컴터를 종료하였는데 경쟁전에 접속할려면 일시정지로 나옵니다 풀어 주세요마무라70 Jun 25
Jun 24 Unable to Lgin to OW Forums I am completely unable to login to the Overwatch Forums. Attempting to just gives a 404 error. Essentially this also renders any feedback or bug reports impossible as well. I am able to: Login to this website and Manage Account. Login to the main Overwatch webpage. Perform almost every other normal web browsing I usually do. Tested on both Chrome and Edge browsers to no avail.Hostile0 Jun 24
Jun 22 Overwatch Website changing preferred language Hi there, I know is not a big problem but its starting to become annoying, im from south america but I like to read in english, so all the websites from blizzard games are by default in english (wow, d3, etc) but when it comes to Overwatch everytime I go to the website its in spanish, europe spanish in fact, and I have to go to the bottom of the page and switch back to american english, also I have to log in everytime and if it happens that I first changed the language and then log in, it goes back to spanish.MakeMyDay4 Jun 22
Jun 21 Annoying Spanish Website For some reason, whenever I click on the blizzard logo, the content of the website changes to spanish. I've checked all options in my account and everything is set up in English. There is even an option at the end of the page where you can select the language, but it does not work. If I navigate trough the site, I can manually eliminate the "es" section on the browser's URL bar to switch to English, but clicking most links redirects to the Spanish website. There's a way to avoid that spanish page??? I send a ticket to Blizz, and this was their answer: ... So apparently those guys at Blizzard never heard the concept of "laptop", "tourist" or "traveler". Following this absurd logic, if I travel to Japan or Brazil, the website will automatically change on its own to a foreign language that I do not understand. The vast majority of international companies have a small button on their landing page where you can specify in which language you want to see the website.kuddles0 Jun 21
Jun 21 Unable to Post Fan Fiction Story on WoW forums I want to post a fan fiction story in WoW Forums under "Movies, TV and Entertainment" section. Unfortunately, i get this message " You need a level 10 character to post on the forums" but i no longer have an active account and not planning to play again anytime soon. Is there any option for me to post my story on WoW Forums? I would like to post it before release of 8.2 as it is relatively a short and funny story related to BFA upcoming patch event. I've created a blog to post the story for people to read Link: http://asghar85.simplesite.com/ Appreciate it if someone can post it in WoW forums under "Movies, TV and Entertainment" section. Regards, AliAsghar0 Jun 21
Jun 20 Archaeology I’d like to see a system in place where you can send a team of archaeologists on missions once you are maxed at Archaeology. Similar to the current missions format. Actually have rewards that are player beneficial in some way. Have the missions 1-7 days long to be realistic to what an actual archaeological expedition might take. Maybe have it where after a day the mission offers option to continue longer based on early findings.elgin0 Jun 20
Jun 20 Heroes of the Storm Comic pdf viewer broken I really want to read the heroes of the storm comics, however, they seem to take forever to load. I read the first one yesterday but it took a literal hour for all of the pages to load, and I can't download the pdf files, as every time I try to install them, they are corrupted. I don't have a slow internet connection at all, this is really frustrating as I want to read them but there is nowhere else I can apart from whatever terrible pdf hosting service blizzard is using.CPTWeekend1 Jun 20
Jun 20 patch background patch anyone had issue with it downloading ?amberT0 Jun 20
Jun 17 Increasing Activity of Spammers Hello, Blizzard. Since your last forum update, I have encountered one serious problem. First of all, I am talking about Russian community forum - because it was changed either. I have completely no idea whether the same problem exists on other forums or not, but it's a problem in Russian sector. You unlocked the possibility to write messages for users who didn't buy the game. For some reasons, it's good, especially if somebody (who use start version of the game) wants to share his problems and find the solution, but mostly, it became a problem. The reason is why I write it here, because Russian moderators can't change forum, but you do. I am getting really angry while some kind of spammers are creating stupid threads and write a lot of non-sense BS in every topic they could reach - even ban couldn't stop them, you know why? Because they just register another account and continuing to flame the forum! IP ban? Here we go! VPN. So, what do I propose? Make the restriction for users without full version of the game, allowing them to write ONLY in technical support section. They are spoiling life of other users. I hope you'd hear my message, thank you in advance.Cybernetix0 Jun 17
Jun 15 Website "text bug" There is a "text bug" at " https://worldofwarcraft.com/en-gb/wowclassic ". If you scroll down right after the section called "How do I Play World of Warcraft Classic?" it reads : ... and further down at step 3 : ... . I saw this while I was loged in and thus understood this as meaning I could download the client right away but it turns out this isn't accurate. This caused confusion and subsequently disapontment once I realised there STILL was a condition that needed to be met in order to play beta before the 27th Aug. This can and should be resolved by simply adding "after official launch" to the copy or something to that effect. I now understand that the copy is technically factual and that the misunderstanding is due to not realising that Wow Classic ≠ Wow Classic Beta. My excitement for the beta must have gotten the better of me. I don't know if I happnen to have the worlds worst reading comprehention or if others made the same mistake. Eitherway I think some claryfication could prevent causing the disapointment I experienced. Have a nice weekend PS I was told to post here by Game Master Klingoura after making a ticket. I wanted to post this at " https://us.forums.blizzard.com/en/wow/c/support/website-bug-report " but couldn't due to having a EU account. The WoW website does not have a section dedicated for website bugs. Feel free to let me know if you deside to move this topic to a diffrent section.Manic0010 Jun 15
Jun 13 WC3 forum is missing WC3 forum is missing here: https://us.battle.net/forums/en/Grab4 Jun 13
Jun 12 Better communication Please modify your World of Warcraft Realm Status page to include verbiage noting that during patch days, realms may look up, but login servers are down, so you cannot connect. Also, Maintenances isn't correct. Maintenance is a singularia tantum that has no plural. " You can find more information about realm status and scheduled maintenances in the Service Status Forum"Sekooshi0 Jun 12
Jun 10 Child account not created by going [b]Create an Account[/b] form I never created any child account before. (I also already consulted it on chat - ticket #66471755 which pointed me in the right direction) I went thru the standard Create an Account form in the battle.net webpage, filled it and then I got info that since the child is younger than 13 (I think) need to fill in parent/guardian mail address. I filled in the mail address and got mail. I clicked on the link which pointed me to new account setup webpage. When I clicked on the Already have account button I got redirected to my Account Settings -> Account Details (also I found out that with person on chat that there is not registered any account with that mail address). I found it odd that even after several tries I got completely nothing and contacted support which pointed me in the right direction. I found out that I actually need to click to Parents registering for children click here which I completely missed the first time. After this the setup link worked like charm and it took me under the child acc settings. I was able to login under the child account without problem. I am not entirely sure here if it's a bug or not but from my point of view - both of these possibilities should work the same way. If it is intended behavior please disregard this report. Thank you very much for checking itshinsatoyuki0 Jun 10
Jun 5 Благодарность Лорракот Хочу сказать большое спасибо Гейм-мастеру Лорракот за его помощь и отличные коммуникативные способности! =)SiNel2 Jun 5
May 26 if i keep hitting submit a ticket just let me make a damn ticket instead of redirecting me to 20X different articles that aren't relevant to the reason im making the ticket! Blizzard your support team itself is amazing, however your site is a nightmare when looking for help!Quizotic0 May 26
May 18 계정 미국->한국 LuckyTiger71 May 18
May 17 Name change for free I think we should be able to change our names for free. It's our accounts and we should'nt be forced to use money to change our names. But that's just my meaning.Acceleratore0 May 17
May 16 No credit on website for 2 successful Normal Cabal Mt character Fathercoco has successfully healed Normal Cabal twice. I stayed alive through both encounters. The website does not reflect those successful downing. It was largely in a guild run Spirits of Durotan. The RL was Oveliaoaks-Llane. He even opened a ticket about this matter.Fathercoco0 May 16