Mobile Bug Report

Aug 1, 2018 Hearthstone on Mobile - Issue Reporting If you're experiencing difficulties with Hearthstone on a Mobile Device, we invite you to report the issue on the Hearthstone Bug Report Forum.Zarcel0 Aug 1, 2018
Oct 25, 2017 WoW Companion App - Issue Reporting If you're experiencing difficulties using the WoW Mobile Companion App, we invite you to report the issue on the WoW Mobile Bug Report Forum.Zarcel0 Oct 25, 2017
Sep 26, 2017 Welcome to the Mobile Bug Report Forums! Welcome to the Bug Report forum! The purpose of this forum is primarily to collect issue reports on the Blizzard Battle.net mobile app. We greatly appreciate our customers helping us to find issues with the game. As such, this forum is one of your best methods for making us aware of these issues. Community forums work best when participants treat their fellow posters with respect and courtesy, so we ask that you take the time to read through the forum Code of Conduct before posting.Psione0 Sep 26, 2017
Jul 29 Hmm....something went wrong So for the past 2 days i've been getting this error when i try to login. I've uninstalled and reinstalled the app to no effect. Really f***ing annoying. I've tried logging in with my password and using Facebook to login (when i go through facebook it just endlessly hangs). Any ideas whats going on? I'm on iphoneladylank16 Jul 29
Jul 19 Android App gets killed in the background really fast On current Android versions (Oreo and Pie) the background limits are a bit stricter and the Battle.net app gets killed almost immediately when not in the focus for a bit. This means, I chat on Bnet, switch to Twitter for a minute and then back and the app has to reconnect and reload again, even showing the splash screen, which is of course highly annoying. This is on a flagship device from this year with 4GB of RAM. Would be lovely if you guys could look into how to prevent this.Stan4 Jul 19
Jul 17 Duplicate Messages With Desktop & Mobile Recently I've noticed that the battle.net iPhone app will duplicate messages that I see already on my desktop. This happens regardless of whether I have the actual message tab open or not. I mostly saw it while playing Overwatch, where any whispers sent to me would also go to my phone.Syphex0 Jul 17
Jul 11 Android Authenticator Error I am trying to install the Battle.net Authenticator on my Galaxy Note 8. I swipe through the welcome screens and get to the "Set Up Authenticator" button, but pressing it gives me a quick load and then "Error: An unexpected error occurred. Please try again later." I tried this last night as well as this morning, with the same issue. I've restarted my phone, uninstalled and reinstalled the app, cleared the data/cache, and updated my phone. I'm running both Blokada (as a vpn) and the Disconnect Pro app on my phone, but disabling both did not solve the problem so I do not think it is that. Has anyone else run into this issue?Dynives142 Jul 11
Jun 25 Mobile Authenticator stuck at setting up Game Master Mhaedarnoe contacted me about an issue I am having with the mobile authenticator. I followed the instruction but nothing fixed the issue. I was told to report the issue on bug forum if none of the fixes worked. Once I start the app and log in my account it prompts me to set up authenticator. When i press that i get a message saying "Error...An unexpected error occurred. Please try again later." this has been going on for a few days. android Software version 8.0 it was last updated on 3/1/2019Vestny1 Jun 25
Jun 22 Overwatch League Mobile App Missing Stats For Certain Maps I've spoken to support about this issue, but they encouraged me to make another post here about it. The Overwatch League mobile app is still missing stats on several different matches, and the missing stats have been getting more frequent. By missing stats, I mean when you go to the below mentioned maps in the app, neither the healing, eliminations, deaths, or damage done stats are shown for any of the players. Even the players that played that specific map aren't showing (it just shows the whole rosters of each team). Map issues include, but are not limited to: SF Shock vs Huangzhou Spark - Stage 2, Week 3, Map 3 SF Shock vs Philadelphia Fusion - Stage 2, Week 5, Map 1 Chengdu Hunters vs LA Valient - Stage 2, Week 5, Map 4 Guangzhou Charge vs Chengdu Hunters - Stage 3, Week 1, Map 2 Boston Uprising vs London Spitfire - Stage 3, Week 1, Map 3 Seoul Dynasty vs Guangzhou Charge - Stage 3, Week 1, Map 4 Houston Outlaws vs SF Shock - Stage 3, Week 2, Maps 3 and 5Bair9 Jun 22
Jun 13 Nerubian unraveler bug A Nerubian Unraveler did not affect my Mirror EntityShadowDragon0 Jun 13
Jun 12 Cannot login on the OWL app I was told to post this here to make the devs aware of this issue, so here we go: I currently cannot log in into my Blizzard-Account using the Overwatch League app on my phone. The WoW Armory and the Battle.net app work without problems. The error I receive after I’ve tried to log in with my account (and successfully entered the mobile authenticator code) is as follows: 400 Invalid grant type or callback URL is not valid. After the first try, this error occurs anytime when I simply click the “Login” button on the app. Things I’ve tried: - Restarting my phone (no change) - Removing the App from my Battle.net Account (no change) - Clearing the App Cache (no change) - Clearing the App Storage (resets the error so I get the Username / PW request again but still fails to log in) - Reinstalling the App (same result as above) What did I do to produce this bug? - I’ve used the app before (and was logged in before) - Every now and then I get logged out of my account, a simple re-log worked - Tried this again, today - I messed up entering the authenticator code the first time and needed to log in with my credentials again - This time I entered the authenticator code correctly - Since then I get the error message Further information about my device: - OnePlus 6 (A6003) using Android 9 (Oxygen OS 9.0.6, Build ONEPLUS A6003_22_190528) (most current version, no updates available) - Overwatch League V.2.3.5 (20305001) (most current version, no updates available) I hope this information helps narrowing down the issue. Cheers, HoazlHoazl0 Jun 12
Jun 12 Overwatch League is broken Anytime I attempt to log into the Overwatch League app, I get the following error - "400 Invalid grant type or callback URL is not valid." To attempt a second login, I have to uninstall the app first. After an hour of attempting to figure this out on my own I have nothing but pure frustration to show for it. I assume it is a bug.Snecko0 Jun 12
Jun 3 Authenticator app in foreign language I recently downloaded the Authenticator app on a new phone. One problem is that for some reason, it's in Russian. I use Battle.net in English and my phone is set to Swedish. There is no way to change language setting so support told me to remove the authenticator from my account and re-install the app, but it made no difference.repu0 Jun 3
Jun 2 Going from mobile data to WIFI bug I have lost almost 15-20 ranked games when I go from mobile data to connecting to WIFI or vice versa, the screen freezes and the rope animation plays (there is no attempting to reconnect or anything) but the turn doesn't end. then you close the game and try to log back into the game, the game has already ended and you are awarded with a loss :). I am really getting frustrated with this bull!@#$, either fix this or I'm done playing this game. I've put a lot of money into this game and enjoy it, but when you get cheated of games that you have won or were winning, you just want to smash a wall. thank youBkEz1 Jun 2
May 17 Overwatch league app Overwatch league app will not open full screen mode and stays muted. Nowhere in app to report a problempinkstar1 May 17
May 5 Overwatch League Mobile App Missing Stats For Certain Maps I spoke to support about this issue, but they encouraged me to make a post here about it. The Overwatch League mobile app is currently missing stats on three different matches, and the missing stats have been getting more frequent. By missing stats, I mean when you go to the below mentioned maps in the app, neither the healing, eliminations, deaths, or damage done stats are shown for any of the players. Even the players that played that specific map aren't showing (it just shows the whole rosters of each team). Map issues are: SF Shock vs Huangzhou Spark - Stage 2, Week 3, Map 3 SF Shock vs Philadelphia Fusion - Stage 2, Week 5, Map 1 Chengdu Hunters vs LA Valient - Stage 2, Week 5, Map 4Bair2 May 5
Apr 22 Mobile User Active Status Question When viewing your friends list from the mobile app, it sometimes shows users as green (active) but, when launching the desktop immediately after, it shows the friend as yellow (away.) Which is accurate? I also noticed while sitting with a friend, that when viewing my friends list on my phone app, that they showed as mobile active. But all they had done was used their phone 20-30 minutes prior and had not engaged with the app at all. So, I guess my question is, if your phone rings or you simply use your phone for something, without interacting with the app, does it show you as mobile active? Or would the person have had to actually open the app and look at it to be active?Phia0 Apr 22
Apr 21 I Deleted The blizard app and had Authorication still on I deleted the blizard app from my phone when i had the Authorication still on and so know when i downladed it again, it needed the authorication code on my phone... and i dont snow my security code.... what can i do blizard, this is not funpoopedoo1 Apr 21
Feb 28 Filter Mature Language Slider Keeps Turning back On Hi, When I Log out of the battle net app, The Filture Mature Language option keeps turning back on. It isn’t a major problem but it is annoying to deal with everytime since My friends are 20+ Year Old. I understand why Theres a filter mode but it is really annoying when I have 2 accounts and have to constantly turn that option off.ĔŶĔFĿƗQĦŦ0 Feb 28
Feb 16 Overwatch League video player display problems The overwatchleague.com video player does not display properly in landscape mode on mobile. The bottom of the player gets cut off, as it is pushed below the bottom edge of the viewport. This means that I cannot hit the button to make it fullscreen, as it is hidden, which to me makes this unwatchable. This occurs in both Chrome and Reddit browsers. I'm running Android 8 on a Pixel. See screenshot here: https://imgur.com/gallery/L9MgCflorestan1 Feb 16
Feb 15 Wrong language in app Overwatch Leauge app do not respond when trying to change language. Somehow it’s in Korean and I cant’t understand a thing. I look at another device and change the settings but all it doe’s is that the Korean signs change to the selected language but not actually changing language.MartyMaxi0 Feb 15
Feb 3 Mobile Authenticator stuck at setting up... The Mobile Authenticator is stuck at the setting up..... screen. Gm Nestold Tried to Assist me but the the the app wont get past the setting up... screen after login. we have tried everything and made sure the phone was compatible(s7 edge), uninstall/reinstall, restarts, permissions, the whole nine yards. still stuck at the same screen. Gm Nestold told me to submit a bug report. if you need more info please let me know :)Kurai0 Feb 3
Jan 29 Notification issue/Messages not showing as read Since the latest update in January 2019, the mobile app no longer notifies me when I receive messages from my bnet friends. Also, since the update, the new message dot appears every time I open the app, regardless of me having a new message or not.SuperKiley2 Jan 29
Jan 27 Can't switch server on login page on Mobile Can't switch server on login page. I think the phone os blocking the drop down for change server. I'm using Xiaomi Redmi Note 6. How to file this bug?teokun2 Jan 27
Jan 13 Friend request will not go away on mobile app I received a friend request that I declined on the desktop app, however it is still showing up on my mobile app and will not go away. I have tried to decline it on the mobile app but receive an error message every time.Jinx1 Jan 13
Jan 5 Mature Lanuage Filter I've disabled it numerous times and it keeps turning it self back on.Commack1 Jan 5
Jan 5 Filter mature Language doesn’t save I’veturned off my filter for mature language several times and it never savesPlayer0 Jan 5
Dec 25 Battle.net App on Chromebook? The Battle.net mobile app works fine on my Moto X phone but I can't install it on my other Android device, an Asus Chromebook Flip C100P. The Googe Play Store says it's not available for the Flip. I have other Blizz apps (WoW Armory, Legion Companion) installed on the Flip and they work fine. (Note that the Flip truly is an Android device; it runs Android inside a container within ChromeOS.) The Flip is a great platform for Android chat applications because it has an attached keyboard that works very well, yet the device is small and light. I use Discord, Skype, Republic Anywhere and many other Android apps on it. The one glaring omission is the Battle.net mobile app. Is there any chance that the developers could enable the Battle.net app on Android-enabled Chromebooks? I believe this would entail simply flipping a switch to allow the Play Store to install the app on these devices. The phone-style UI, as used on the Flip by the Legion Companion app, would work just fine; no need to do a tablet-style wide interface. Thanks for considering this functionality. I hope the developers are able to implement it soon, and I'll be very grateful if they do.alisonnic3 Dec 25
Dec 14 OWL iOS - Can’t set game alerts When viewing 2019 schedule, tapping the clock next to the game does not set alert. Also unable to set via the match details screen, tapping clock in the title bar doesn’t work.FoxFire7201 Dec 14
Dec 13 BlizzCon app - Erroneous notifications I attended BlizzCon this year and set up for notifications for various events I wanted to attend in person and it worked great. However, every so often, I get a 15 minute reminder notification for the Lindsey Sterling concert. I got a new notification today, Dec. 13 at 11:18 am. Device: Google Pixel 2 XL Android Version: 9minorpains0 Dec 13
Dec 12, 2018 Unable to see friends I am unable to see my friends on my friends list as it appears empty. All of my messages are also gone. I have tried logging out and then logging back in, uninstalling the app and then reinstalling, and I have tried restarting my phone. Nothing works. How can I solve this problem, is it even an issue on my end?NobleWarBear0 Dec 12, 2018
Dec 12, 2018 OWL Android app - unable to log in When I tried to log in to the Overwatch League app I encountered a problem, where after typing my email and password I still wouldn't be logged in. I tried reinstalling the app but it didn't solve the issue so I tried to reset my password as one of your forum posts said. During that process I found out there might've been a breach into my email account so I reseted that password as well and tried to log in with my both new passwords and I still can't log in. I'd be grateful if you checked into my account and saw if it maybe isn't an internal problem. Edit: Phone - Galaxy A5 (2016)Krydex052 Dec 12, 2018
Dec 9, 2018 Cannot type long password Mobile battle.net app does not support long passwords, while the Desktop battle.net app currently supports it Cannot type more than 16 charactersDance4 Dec 9, 2018
Dec 8, 2018 Can't login to App with longer than 16 digit pass. I cannot use my cellphone battlenet app now. It only accepts a 16 digit or smaller password. Changing the account software while forgetting there are existing passwords longer than 16 digits is an over site and poor programming.Chetanji2 Dec 8, 2018
Dec 4, 2018 Purchasing loop I tried to buy a 7 pack of the new set and now the waiting for authorization is just constantly loading. How do I fix this?DeMarcus0 Dec 4, 2018
Nov 21, 2018 Can't accept friend request When I try to accept a friend request on the Battle.Net mobile app, I receive an "Oops! Something went wrong." error message. I'm on a Samsung Galaxy S8 running Android 7.0 (Nougat). I've tried restarting my phone multiple times with no luck. It worked fine yesterday.Leonadar8 Nov 21, 2018
Nov 17, 2018 [Bug Report] Authenticator App Crashes when Facebook.com is Blocked I submitted a ticket because I couldn't find where to submit a bug report for the Battle.net mobile Authenticator app and I was told to post here. When Facebook domains (login.facebook.com, graph.facebook.com, connect.facebook.net, etc.) are blocked in the hosts file, the Authenticator app gives a generic error when you try to sign in, and doesn't let you sign in at all -- even if you're not logging in through Facebook. I realize that this issue only occurs when the device's hosts file has been modified, which requires root access, and typically system modification isn't something that's typically supported in official apps. However, it would be nice if it still let you log in to your Blizzard account with standard credentials.Krathalan1 Nov 17, 2018
Nov 4, 2018 Battle.net authenticator login loop I just ran into this issues today. When i log into my account with the authenticator app it will give me a infinite loop for my login, but when you remove the authenticator app you can normally login but with less protection for your account. Everything was fine yesterday when i had the authenticator app with my account but today on 5/21/18 it started to bug out. I tried some of the protocols to help with the issue but none worked. Game Master Berctisirory helped me out by removing the authenticator so i wouldn't be stuck with the loop. Tomorrow I will try to re authenticate! hopefully you guys at blizzard see this and fix it :).Skelly93 Nov 4, 2018
Nov 3, 2018 wrong language and wrong streams This is my first blizzcon Virtual ticket and likely to be my last. the mobile app I am trying to stream to my chrome cast from my iphone and the app keeps playing the wrong videos when i select live ones as well as it keeps playing portuguese when i go in the language to change it. just freezes and stop working and when i restart the stream it goes back to portuguese.Mok0 Nov 3, 2018
Nov 1, 2018 BlizzCon Mobil app issue Downloaded the BlizzCon Mobil app today and started watching some of the wow arena videos on my iPhone 10x max and when you turn the phone sideways to get a wide screen view it cuts off a good portion of the screen. You have to move the phone back to the normal position to skip ahead in videos and you cannot see the bottom 1/2 inch (I’m guessing) of the videoSocalskillz0 Nov 1, 2018
Oct 30, 2018 Android Authenticator Setup fails Tried on 3 different devices ranging from android 5 to 9 using 2 different networks and carriers. A320FL - Touchwiz Samsung Rom SM-A500FU - AOSP G011A - AOSP logcat shows that a connection has been established without problems (No interference) however the authenticator app shows no login screen at all and the same error message over and over (https://cdn.justinback.com/f/d/6kUjFFxIW5DfdnxZhYIRN8oyIqzKF0RogkEKAqh1u7u0zOYUGj/YUt19P2dbJSXqe2L9pQ4k9p4svT0huaQctKdf3CIfirefox_20180905_142348.png) <-- Image of the error. Support tried everything possible however nothing worked out in the endSelect2 Oct 30, 2018
Oct 30, 2018 Unable to restore Authenticator Hi, I'm currently having an issue with my new Oppo R15 Pro where the authenticator app crashes when clicking on the final "Setup Up Authenticator" button, the error message comes up as "Error... An unexpected error occurred. Please try again later" I also don't seem to be able to find a way before this to enter a menu and use the restore code from my old phone to get the authenticator back up and running either. Running the latest version of the app directly from Google Play and running the latest updates on the phone if that helps. Edit: I have uninstalled the app, re-downloaded the app, cleared data and cache for the app and made sure that the app has storage permissions and i still get the same error message :(Bizarre1 Oct 30, 2018
Oct 26, 2018 Blizzcon app-no audio Blizzcon app- no audio I have a virtual ticket and while attempting to watch live feeds today, I am not getting any audio. I updated the app- still no audio Reinstalled app- no audio Was referred to here from Twitter. System: Apple iPhone 7Plusitsjeremyson2 Oct 26, 2018
Oct 22, 2018 Authenticator locked me out after new phone I got a new phone, but when I downloaded the authenticator app, it required me to put in my serial number. I do not have the serial number any more, as I have lost all the data on my old device. But I need the authenticator code to log in. I can't remove the authenticator because it requires me to put my authenticator code in to remove it, which I do not have. It also does not recognize my phone number which I have put into my account, which is another issue all together. So, what can I do?Flopgods1 Oct 22, 2018
Oct 11, 2018 Mobile authentication - one button authentication fails (aka loop) Mobile authentication - one button authentication fails (aka loop) The one button authentication is failing, when the token associated to the authentication expires during the authentication process. How to test: Switch to "use code manually" and look at the seconds left for it. that's it's lifetime. Wait for it to turn, green (max seconds life time). Then switch to single button authentication. and use it => success. @Blizzard Devs: At frontend, add a seconds counter to the one button authentication UI. Then users intuitively know this. backend: if the token lifetime is under the average authentication time of the user => wait for next token. The choice is yours and if this would ever count as a badass letter of intent, then yes call me :D I just want the one button authentication to work properly.Agunigugu0 Oct 11, 2018
Oct 8, 2018 Missing friend on mobile app Noticed I posted in the wrong forum: I was trying to see if one of my friends were online on the mobile app and noticed their name missing from my friends list so I got on my desktop to find them still there along with all my other friends. When they send me a message it still has the little orange dot to signify that I got the message but the chat history is not showing up either. On Android (Galaxy S9), everything is updated, tried clearing cache, uninstalled and reinstalled. Desktop: https://i.imgur.com/I1vy9qb.png Mobile: https://i.imgur.com/QqA5q4L.jpg https://i.imgur.com/BGxaSzw.jpgNightPuppy0 Oct 8, 2018
Sep 25, 2018 People with status "Away" in mobile app shown as "Online" in game People from my friend list who use the mobile app, with status set as "Away" (orange/yellow dot) are shown in game as "Online" (green dot). The status is correctly displayed in the Battle.net app, but after launching a game on the list of friends in game they appear as online. This is confusing because I sometimes write them to join me when they are actually working or doing other stuff and are not even at home at the particular moment.PieknyTomek1 Sep 25, 2018
Sep 13, 2018 Blizzcon 2018 App feedback. Just a small tidbit. But when i go to the store page, it brings me out of the app and onto the browser and I need to log in again. Since I already logged into the Blizzcon App, is there a way to just keep my login info to provide a smoother transition to the store for purchases? It also gives me a 500 error due to not being logged in I believe.NoLuck0 Sep 13, 2018
Aug 26, 2018 Problems With Android Authenticator So I had newer OneTap version of the authenticator installed but suddenly the authenticator would always say "not connected - the authenticator is not conencted to the internet" even tho I was clearly connected via either mobile internet or my home's WiFi. That's the first thing. Then I wanted to uninstall the authenticator and for a simple backup I used the "Save Screenshot" buton which resulted in the error "Can not save screenshot". Well I made one by hand and uninstalled the authenticator went to the Google Play store to download it again and now I am stuck with the old authentcator which doesn't even have one tap. Whats going on here??Idaudit0 Aug 26, 2018
Aug 24, 2018 Mobile battle.net app does not show new messages. Yesterday there was no problems with the application but now tonight the app not showing the new messages just the old. I tried reinstall the app and nothing after i restarted my phone it isn't working. My phone: Ulefone S7 and OS: Android 7.0ArmandoLucki0 Aug 24, 2018