Account Management Feedback Discussion

Dec 4 Welcome! Please Read. Welcome to the Feedback Discussion forum for the Blizzard Account Management application! Please feel free to leave any feedback regarding the Account Management experience in this forum. You can also report any issues you find in our Bug Report Forums. Before participating in the discussion, please be sure to read our forum Code of Conduct.Kauza0 Dec 4
2d Battle.net account hacked So this happened very recently and this is after getting a new pc so cant have any viruses on it, i go to log into battle.net only to find its not working then try to reset my password only to find my account doesn't exist with that email. This led me to contact blizzard support only to be told my email for my account was changed and i cant recover it unless i provide photo ID which i don't have because i haven't long been an adult so i haven't gotten any yet. What i want to know is why the hell cant i use my Birth Certificate as a form as ID, its even on the list of valid forms of ID so why cant i use it. This is made to be even more ridiculous by the fact that when i had to remove my authenticator they asked for photo ID but allowed me to use my birth certificate instead so why cant it be used now? Also i never once recieved an email telling me about any of this which surely an email change should be a little suspicious and should require more confirmation than there clearly was, it seems its easier to hack an account than it is to recover one. I cant help but feel pissed off by all this it just feels like blizzard don't care anymore and they are the only company i know where you have to provide photo ID to recover your account, and whats the point of the photo ID when you never provided it for the account, if its security then its still meaningless cause its just as good as a birth certificate if not worse cause someone could easily use their own photo ID but change the name shown if they need to so it can be easily faked.llamadrama0 2d
2d WoW Account Name Changes Hello! The old WoW account creation system (pre battle.net) allowed you to assign and change the name of your account. However now, newly created accounts are named WoW followed by a number in numerical order where as accounts created prior to the b.net merge still retain their old name and can't be changed. Could we hope to see this functionality made available again? I understand that the name of the individual accounts aren’t used for logging in anymore. However, with WoW being the only game on battle.net where you can have more than 1 license of it, the names are how you can tell each account apart. Giving us the option to change it would help with telling apart accounts for those who have more than 1 WoW license under their b.net account as well as being more visually appealing for those who perhaps aren’t happy with the name their account has.Ricros1 2d
6d Updating Battletag ID If I update my battletag will the battletag code also be updated?Evens1 6d
Jun 10 Account creation date Would like to see the date of my account creation. Somehow my whole WoW account as I was playing before the transfer to battle netGinger0 Jun 10
Jun 10 Stadia So I have destiny 2 on pc. When I launch stadia does that mean I can still access the game or do I have to purchase the game again?CajunWaffles1 Jun 10
Jun 10 Overwatch forum team. nevermindEnergy2 Jun 10
Jun 9 Big Ups Blizzard So I had my account hacked recently and it was a pretty stressful time. I put through my ticket and had my account back and re-secured in a bout half an hour maybe less. Big shout out to the GM Sehtovkt for getting my account back back to me, I really appreciate it. Thanks Blizzard Support, you guys crushed it.Birdman0 Jun 9
May 27 Random ban Hi, I’ve essentially come here asking if others have experienced what I have. A day ago I get a Blizzard email, telling me that my Overwatch account is closed, with the reason being “hacks”. I have reached out in the form of a ticket (the Overwatch forums says I can’t post due to said ban) and inquired as to why/what. The response I got was that I was sent detailed info from Sugoinekosan in email, of which I received nothing, and that the decision is final. Further on that I contacted web chat support, and got the same generic automatic answers. Blah blah blah, I still don’t understand. I’ve scoured my pc for any sign of anything suss, but rightly I don’t even know what I’m looking for cause they won’t tell me. On my Blizzard games I personally have never received any kind of mute or ban in the past, except one short one for a competitive game a year ago when my net crashed. So, I was told by the GM’s to write here and hope a dev sights this, and investigates my matter.DeluxeBento3 May 27
May 26 Banned without any reason My account game in COD BO4 was banned without any reason. while playing on the 2nd wave of zombies I received a message "ERROR" then after that it crashed back to lobby then I restarted again the game in zombie then the message appeared that I was banned. I don't use any hack or any cheat tool, I'm just playing the Zombie mode....please help return my account...SgtTomas10 May 26
May 23 Account merging Hello Its been awhile since i played something from blizzard but when i heard that WC3 reforged is going to be a thing i got my preorder ASAP. Unfortunately i bought it using my old email adress witch actually has battlenet account linked to it (this one). I have all my previous games regitered to my account linked to other Email i currently use ( accout name MRVAS and it is linked to guris105@gmail.com) is there any posibillity to merge those accounts? or just transfer the game to my curent account and completely delete this one? Oh and if you ask how i figured it out i tried to play oldschool WC3 today and it said i dont have preorder of WC3reforged and i freaked out so i checked Email about confirmation of preorder and i didnt find it in my current Email so i swiched to my old one and there it was. And since i have nothing here but WC3 reforged it will be much more convenient to have it in my current account. Can you help meShubySK1 May 23
May 23 Request: display account creation date (WoW) Hello! The old account management used to show us our WoW account creation dates. The new/current one does not... and so I am sad this information is no longer available. :( Is there any chance of adding this back to the account management page? It would be great for those of us that like to see how long ago we really started playing ;-) Thanks for considering!Gnare10 May 23
May 21 Authenticator Removal - Many thanks I've had my phone replaced with a new one and this led to my old one being wiped and (unfortunately) so did my blizzard authenticator. Many of you know this; when you log in to any site, or new devices, it would require you to authenticate using the app on its current device. Failure to do so would restrict any log-in, including the website itself (If you're not already logged in). To solve this problem, you need to request an 'Authenticator Removal' which requires you to fill in your email, reason, and a picture of your government issued ID (In this case I put in my driver's license). I got a response via mail regarding the ticket but there was no way to log into the website to view the ticket. Thankfully they knew that was a problem and removed the authenticator so I could access the website a few hours later and view the ticket as well. I was going to give up on playing some of the games I played the most because of this as this was an issue I had about a month ago and I thought sending a ticket wouldnt do any help since there are millions of players they have to deal with. The ticket was fully submitted and I got a response within the day to my surprise. I am very happy with the staff members, game masters and support team of Blizzard and I would like to show my appreciation, especially to Specialist Game Master Bethshadd. If you guys have any issues, just submit a ticket. The support team are made up of a lot of great people. Don't lose hope. Thanks again guys.Zeurivar3 May 21
May 20 Question About Login For Games Are the passwords on the battle.net launcher games the same as my Blizzard password? I am changing passwords, and I can't find Heroes of the Storm password change, are they all the same? Thank you, and I apologize if I'm breaking any rules right now, I just don't know where to post to.SoHTiger1 May 20
May 19 Who were you in 2005? - Account feature Dear Blizzard, I'll get right to the point: The idea? Implement a simple account function that makes it possible for users to see the following: Account created: I just learned I created my account on February 22, 2005, around 17:50 server time. First character created: My first character was created on 28th of February 2005 on the realm Nozdormu, and he was a paladin named Laslego (I know, I know). To this day he is still level 28. Oldest item in inventory: Is apparently a pair of Silver-Linked Footguards on my paladin. Fun fact: The Silver-Linked Footguards was created before my character was, so it's likely I either bought it from the Auction House or from another player. When you exactly hit level 60 and on which character Total playtime in vanilla More relevant facts... How do I know all this? I made a ticket and talked to the GM Kaszbad who provided me with all the information about my 'former' self from 15 years ago. Why? - It cuts the time from answering that same question again and again through tickets in the support department since it isn't visible in the current account management set-up. - Emotional investment and attachment. Build up for WoW Classic. - Nostalgia-trip. - Who wouldn't want to know all these small, but very meaningful details about who they were 15 years ago? How is this idea implemented? There will be some technical limitations since Blizzard don't have all data at their exposal from 2004-2007, so not every idea mentioned above can be implemented. But the GM Kaszbad could still mention my oldest item in my inventory so my guess is that there will be room for creativity for relevant features. Overall: I see it as a feature in your account that gives you 5-10 relevant facts about you from 15 years ago.Brother0 May 19
May 17 Display Account Creation Date Hello, I was trying to locate my account creation date as a flex to my friends and I ended up finding out that my account transaction history is missing six years. I think having the account creation date displayed on the Account Summary screen would be great because it gives you some pride in being a longstanding Blizzard customer and citizen of Azeroth. Thanks.Fergalerg9 May 17
May 13 SMS Change I have a problem, so I had my phone number changed recently, and my phone was reset, so I don't have my authenticator anymore. I want to change my SMS thing, but it keeps asking me to use the authenticator (which I can't access atm.) or the SMS code. Help pleaseFireFang131 May 13
May 9 Change email problem My email with the account is dead but to change it I need the code sent to that bad email. Can't progress without the code. What must be done to change from a non-working email to a new email?BigJoe1 May 9
May 3 Accented Characters in BattleTag I play in PH and play Overwatch in America Server, I wanted to change my BattleTag with an accented character but the system did not let me. I contacted support about it and they said that the reason they do not let me use it in my country is because the people in the server I play in will have a hard time locating, pronouncing, or reporting the BattleTag. I see a lot of people in my game with Chinese, Korean, and Japanese characters, I think it is understandable that they will not let me use those characters but accented characters? I really hope they will let us change our BattleTag freely in the future. What do you guys think?iWaltz0 May 3
Apr 30 Warcraft 3 account no signing in hello my Warcraft 3 account saix supposedly doesnt exist even though i can still look it up i need some help in seeing how to get it backsaix2 Apr 30
Apr 26 E-mail address disabled My email address has been disabled and I can`t update it anymore. I can log in and I can give information about my account to a staff member so i can get helped.Skipper0 Apr 26
Apr 2 whisper from GM I got a notice whisper from you: it say that your security system detected that I made a illegal transaction. Right after I scrap a head piece for titan residuum. besides that idk what have I done to get this notice.Choccobunny1 Apr 2
Mar 31 Rearranging WoW Licenses on Settings Page Hi! Currently on the account settings page, there is no way to rearrange the order in which our WoW licenses appear on it. Is there any way we could see this functionality added? It would help quite a lot with organization (i.e. being able to have our main account on top of the page).Ricros0 Mar 31
Mar 30 Physical authenticator seiral number invalid Just received my physical authenticator, purchased directly from Blizzard, and I am unable to add it to my account. I've tried adding the serial number with and without the dashes, and it still claims that it's invalid. I just quit another buggy MMO and switched here because it would seem that a game that's been running for all these years should be better. I stand corrected. Maybe my expectations of things just working as intended are too high.Nodori1 Mar 30
Mar 23 D2 I had two of my accounts merged, and the one that got deleted had D2 linked to it. can i use my code on the new account to link the game?CrazedMiner1 Mar 23
Mar 22 Family library and under Age 13 Accounts Why can't you create accounts for children under the Age of 13? Also why can't you share your game library with your family members? I would love to be able to play these games with my kids and not have to repurchase my library to do so. This should be seen as a way to create future players in this ecosystem. Even if at age 18 you needed to buy in to keep your game library as your are removed from the family account.DesolateJinx1 Mar 22
Mar 12 Password strength concerns Hello, I am updating my passwords on all my accounts and I notice that Blizzard only allows 16 character passwords and no special characters. Is there a particular reason why I can't make a more secure password? Limiting the amount of characters make users more susceptible to brute force attacks (especially when the character set is limited to only alphabetical and numeric characters). I can't see any advantages to this design. Will you enlighten me? In the mean time, I will create a 16 character password as a (hopefully temporary) solution. - Concerned userZaclR2 Mar 12
Mar 10 email change ? one single letter is missing in my email , thus I cannot receive email , any customer support fix it . any help would be appreciatedGrumpyPants1 Mar 10
Mar 9 Forgotten e-mail A friend of mine forgot the e-mail address she used for her account. Yeah, I know, sounds fishy from the beginning, but hear me out. She knows her battle.net ID and password, but since she uses too many damn e-mail accounts she can't remember the one she used for her battle.net account. She didn't log in for a year or so, and she used to play Hearthstone exclusively, since she's not much of a gamer. But she liked HS, and played it a lot. She had quite a few legendary cards and wants to return to the game. Anyway, the PictureID thing won't work since she didn't use her real name when she made any of the aforementioned e-mails, and therefore can't prove it's really her. I saw some earlier threads with the same problem, and blizzard employees gave people hints like first or last few letters of the address used, or similar hints. That would help a lot. Her battle.net ID is SilentShadow#2251 Here's hoping blizzard won't take me for a scammer, I'm just trying to help a friend out.Wolf3 Mar 9
Mar 9 since when did was I req. to provide gov I.D I got hacked, and now your asking me to provide you with government I.D. to prove that i am me? This wasnt a thing last year i beleive, so why start now? Story: I got hacked last night on my WoW account which isnt even installed and I have not played it in ages. I wake up to play hearthstone and my entire account is locked because someone bought 30 months and a character transfer! Sorry blizz but this bites. I refuse to send my I.D when I am getting hacked in your game.( not the first time this happend with wow). I would like for my account to be reopen and this resolvedMandereno1 Mar 9
Mar 4 Transaction history and account creation date I want my transaction history prior to battle.net merge with world of warcraft accounts to be visible or, in any case, at least the date in wich the account (world of warcraft) was created. Also it would be cool to have some kind of title or achievement for having been there on the first month of release of wow back then(european here, wich was february for us). Thank you.SummerStorm0 Mar 4
Mar 2 Account Name Change My wife and I attempted to update her account to her name instead of her Son's name but they keep requesting a birth certificate of her son who is 10. No one in their right mind should be handing out birth certs and we are unable to use his dependant military id so how the heck are we supposed to change the account name? This is a terrible policy by the company. Joe "Haljadone" said he is unable to help us unless we provide a birth cert; even though we provided my wifes drivers license. If anyone is attempting to "steal" an account why the F would they go through all this pain in the A process...So to change the name of my account from my fake gamer name to my real name I have to try and find a birth cert for my fake gamer name? It makes no sense!Naux1ous1 Mar 2
Mar 1 Able to See Secret Question Answer? I created my account several years ago (I'd actually forgotten that I had one) so I put something down as the answer to my secret question that I have absolutely no idea what it was. I'm able to get into my account and I can reset the question, but is there any way I can see what my answer was? I'm really curious.immatx0 Mar 1
Feb 11 We need the full transaction history back I was so sad to lose this. I would like the full history back rather than the truncated current version so I know when I started playing WoW. Had there been any sort of warning I could have made a note before it all disappeared, but now I just feel sad that my history has gone for no apparent reason and with no warning. Financial transactions need to be available in full to the person paying.Gill1 Feb 11
Feb 10 REQUEST: Product Level in each game license. Greetings Blizzard Web Team, As feedback for the new account management pages (which are really cool looking by the ways), I request that we can see our product level in the game license section in the new account management page. I have enclosed a URL with a screenshot from the old website to demonstrate. http://www.mystgraphics.com/OverwatchForumImages/OverwatchProductLevel.png Thank you for your time and making the account management pages a lot easier to manage.WyomingMyst6 Feb 10
Feb 7 Changing my login Hi! If i change my e-mail, i will change my login? i want to change it... and if i change it, my btag will change? thxAmdorakzug2 Feb 7
Jan 31 Redeem a code How do I start a game warcraft frozen throne ??? Search me some Redeem a code that I can not findganelukic0 Jan 31
Jan 26 Uploading an ID is ridiculous I just got an email, saying that someone is trying to log into a Blizzard account, that I don't remember making. Upon further inspection it was an account I made when I was about 13 to play World of Warcraft. I wanted to delete the account, because I had forgotten about it completely and had moved to this account, and someone was trying to access it. But I cant get it deleted, or even request that my information be deleted because a much younger me used a fake name, and even if i where to upload a picture of my ID it wouldn't accomplish anything. Uploading to even access most support features is just extraneous and unnecessary.NerfSymmetra1 Jan 26
Jan 23 Classic Blizzard accounts expiring soon: Hello VENE305, You have one or more Classic Blizzard accounts and characters on the realm USWest that are expiring soon: Your account "VENE305" expires on 04/24/2019 15:09:22 Your Diablo II character "TROYOL" expires on 01/31/2019 20:23:52 Your Diablo II character "BUSYSTONE" expires on 04/21/2019 00:29:23 Your Diablo II character "REED" expires on 04/21/2019 00:30:50 Your Diablo II character "TEMPLANDO" expires on 04/21/2019 20:06:24 Your Diablo II character "KICKURASS" expires on 04/23/2019 03:29:49 Your Diablo II character "MCGUIRE" expires on 04/23/2019 03:30:49 Your Diablo II character "ELECTRICA" expires on 04/23/2019 20:25:46 Your Diablo II character "BIGGTATAS" expires on 04/23/2019 20:30:56 Your Diablo II character "KUNFU" expires on 04/24/2019 15:07:23 Your Diablo II character "ELECTRAX" expires on 04/24/2019 15:09:18 Sincerely, Classic Games is this for real.. so my account will get deletedBUSYSTONE1 Jan 23
Jan 16 Battletag "Violates" Policy The battletag that I want to change to supposedly "violates" either the Naming Policy or the Code of Conduct, but after I read both, I don't believe that it does. Not sure what the problem is, but I want to change it to turBine, after my youtube channel.Amped0 Jan 16
Jan 15 Change account name, not battletag So hellor everyone, so, this my current situation, a long time ago I created this account with the help of one of my best friends wich is Ukranian, when I created this account I was afraid of beeing tracked by hackers and you knoz, everything that your parents tell you when you are a kid and you need to be carefull on the internet, to who you give you personal information, etc, So an idead came to my mind and it was to put a false name into the Blizzard account, so I asked to my friend to put an Ukranian name and last name so no one could have my personal information. Now i am 18 and I realize that I made a very big mistake back then because now I cant change my account to my real Last Name an country (i changed to my real name last week), and due to the fact that I insert a false name back then made it impossible for me to provide an ID foto. So right now I would like to change it to my Name and Last name and Country, i ve been playing hearthstone since season 1 and I am planning on switching to PC for Destiny so, I really dont want to lose my account due to the ammount of time I spent on it, can anyone help me ?LzNate1 Jan 15
Jan 12 Changing First Name on Account Allowing players to change the first name on the account facilitates account sales/trading provided the last name is the same. Is this intended? This is just one more thing that makes our accounts less secure. No ID is required to change the name, SMS protect, Secret question, password.MissCheetah2 Jan 12
Jan 10 Help brothers account my brother logged out of his account and can’t find his email and password his btag is vnr#11302devil1 Jan 10
Jan 5 Wanted to post through ticket, too long Hi there. I played Diablo 1 before I could read/was in kindergarten and my dad told me if I want to learn how to not suck and die, I'd better learn to read. I did, and I understood math better through gear and stat allocation/skills being objectively superior. I was always ahead in math because of this I believe, and while I played an occasional other game as well as Starcraft, Diablo 2 was the next I moved to. I loved it, and again loved the skill options, stat allocation, numbers games side of it with extreme flexibility but only so many optimal builds, it consumed every hour of my free time like its predecessor. And then Warcraft 3 came out when I was 7 years old, a month before my birthday. I hadn't played Warcraft before, but I loved the aesthetic, loved the graphics and it was the easiest present my parents ever bought me. I played it from the day I got it until present, made a relatively popular custom map when I was only 12 since the editor was so easy to use yet was expansive and could get very complex. Starcraft 2 I loved as you can see, but felt like I was dicking myself supporting the transparent influence many on youtube and media outlets argue is negative from Activision of here-and-now has on much loved "It'll be out when its done" customer friendly Blizzard of my childhood's games and franchises I and many others have a fondness and certain expectation of quality/treatment from previous titles often raising the predecessors' bar by doing what they did before, better. I played some Overwatch, but I'm more of a TF2 guy since there's a bit of MOBA feel to OW, and that just isnt my thing though I played a lot of dota. I will not be buying Reforged. I will not be remaking and improving upon my map and would like to request this account entirely suspended/deleted or to be told how I can do it myself. I'll buy it when Activision is decisively no longer showing through on ANY Blizzard product for several years and are tempted to try to start a boycott where similar customers who might love Blizzard as much as myself and be hurt by watching what is happening can choose to join in cutting ties completely with their current b.net account in open tangible protest not of your games, but the suits that effect their quality and image. I am 24, I do not expect to buy games again from a handful of AAA developers I used to love that I now feel dirty supporting until I'm over 30 unless something big changes in how developers are managed are not only announced but delivered upon and remain true. If you're a fan, I'm sure you feel similar yourself. I hope things get brighter.Refugee0 Jan 5
Jan 5 Block list too full? Im not sure if I should post it in this forum, but could anyone explain why they made the stupid decision to have a max amount of the people I can have blocked at the same time. Like, haven't they thought of the fact that there maybe are more than 10 aweful people who ruïn my fun?Borghild0 Jan 5
Jan 5 No way to get support from Korea site A Korean (I do not know him/her) using my “another” email address created an account at Korea Region, I contacted support through Live Chat (Ticket ID US66406335), and the GM told me to contact Korea customer support instead. I have tried but any web (email) or live chat support has to use the mobile authentication in order to verify myself (well, it is a requirement for Korea site and it must be a real Korean mobile phone number) before I can get in touch with them. As I am not a Korean and have no way to make the verification, I am out of my wits now, as posting at the Korea forum also needs me to use the same method to verify myself. I have the registered name and the BattleTag ID of the person, since I always receive the notification emails for the login attempts and changes to the accounts. I also received advertisements from Blizzard. All of these are very annoying since I have been receiving something which does not concern me. I do think there is a problem with account creation when it does not required a verification through clicking the email link, but using other ways e.g. mobile authentication to verify and confirm account creation. Please let me know how would you be able to help.cly0 Jan 5
Dec 30 Anything i can do? My daughter deleted my ladder character on US west. Anyway to role back my account to midnight last night?kasper3016151 Dec 30
Dec 30 Question about payments I have pre-ordered Warcraft III Reforged, transaction is completed and 3 weeks ago i have disabled my card for online purchases. Is it affects pre-ordered game? Because i haven't installed it yet.VolcanoTR4 Dec 30
Dec 30 My account got banned for no reason?!? i havent even logged in on my account for a long time and suddenly its banned ???JITB1 Dec 30
Dec 27 Authentication issues / Warcraft 3??? So, I have always had two different battle net accounts. My other account (which has an authenticator tied to it) cannot be accessed. I had a mobile authenticator that was like two phones ago, and I have no way to get an authentication code. The automated system to send a code via text doesn't work; it says that my phone cannot receive text messages. This is of course incorrect, because it absolutely can and does. Why can't I get a text verification, and is there some way to have my data from the other account just transferred to this one so that I don't have to juggle multiple accounts? Secondly, How would someone go about getting warcraft 3 / frozen throne? All of the links go to the reforged preorder. I don't want to do that. I just want the current version of the game.Sultani1 Dec 27