Account Management Feedback Discussion

Dec 4 Welcome! Please Read. Welcome to the Feedback Discussion forum for the Blizzard Account Management application! Please feel free to leave any feedback regarding the Account Management experience in this forum. You can also report any issues you find in our Bug Report Forums. Before participating in the discussion, please be sure to read our forum Code of Conduct.Kauza0 Dec 4
Apr 5 Banned without any reason My account game in COD BO4 was banned without any reason. while playing on the 2nd wave of zombies I received a message "ERROR" then after that it crashed back to lobby then I restarted again the game in zombie then the message appeared that I was banned. I don't use any hack or any cheat tool, I'm just playing the Zombie mode....please help return my account...SgtTomas9 Apr 5
Apr 2 whisper from GM I got a notice whisper from you: it say that your security system detected that I made a illegal transaction. Right after I scrap a head piece for titan residuum. besides that idk what have I done to get this notice.Choccobunny1 Apr 2
Mar 31 Rearranging WoW Licenses on Settings Page Hi! Currently on the account settings page, there is no way to rearrange the order in which our WoW licenses appear on it. Is there any way we could see this functionality added? It would help quite a lot with organization (i.e. being able to have our main account on top of the page).Ricros0 Mar 31
Mar 31 WoW Account Name Changes Hello! The old WoW account creation system (pre battle.net) allowed you to assign and change the name of your account. However now, newly created accounts are named WoW followed by a number in numerical order where as accounts created prior to the b.net merge still retain their old name and can't be changed. Could we hope to see this functionality made available again? I understand that the name of the individual accounts aren’t used for logging in anymore. However, with WoW being the only game on battle.net where you can have more than 1 license of it, the names are how you can tell each account apart. Giving us the option to change it would help with telling apart accounts for those who have more than 1 WoW license under their b.net account as well as being more visually appealing for those who perhaps aren’t happy with the name their account has.Ricros0 Mar 31
Mar 30 Physical authenticator seiral number invalid Just received my physical authenticator, purchased directly from Blizzard, and I am unable to add it to my account. I've tried adding the serial number with and without the dashes, and it still claims that it's invalid. I just quit another buggy MMO and switched here because it would seem that a game that's been running for all these years should be better. I stand corrected. Maybe my expectations of things just working as intended are too high.Nodori1 Mar 30
Mar 23 D2 I had two of my accounts merged, and the one that got deleted had D2 linked to it. can i use my code on the new account to link the game?CrazedMiner1 Mar 23
Mar 22 Family library and under Age 13 Accounts Why can't you create accounts for children under the Age of 13? Also why can't you share your game library with your family members? I would love to be able to play these games with my kids and not have to repurchase my library to do so. This should be seen as a way to create future players in this ecosystem. Even if at age 18 you needed to buy in to keep your game library as your are removed from the family account.DesolateJinx1 Mar 22
Mar 12 Password strength concerns Hello, I am updating my passwords on all my accounts and I notice that Blizzard only allows 16 character passwords and no special characters. Is there a particular reason why I can't make a more secure password? Limiting the amount of characters make users more susceptible to brute force attacks (especially when the character set is limited to only alphabetical and numeric characters). I can't see any advantages to this design. Will you enlighten me? In the mean time, I will create a 16 character password as a (hopefully temporary) solution. - Concerned userZaclR2 Mar 12
Mar 10 email change ? one single letter is missing in my email , thus I cannot receive email , any customer support fix it . any help would be appreciatedGrumpyPants1 Mar 10
Mar 10 Banned for not a single bad word I just wanna say how deeply dissapointed I am. Got banned for nothing. I deeply regret any minute I spent playing your games. Your reporting system is garbage!!!green0 Mar 10
Mar 9 Forgotten e-mail A friend of mine forgot the e-mail address she used for her account. Yeah, I know, sounds fishy from the beginning, but hear me out. She knows her battle.net ID and password, but since she uses too many damn e-mail accounts she can't remember the one she used for her battle.net account. She didn't log in for a year or so, and she used to play Hearthstone exclusively, since she's not much of a gamer. But she liked HS, and played it a lot. She had quite a few legendary cards and wants to return to the game. Anyway, the PictureID thing won't work since she didn't use her real name when she made any of the aforementioned e-mails, and therefore can't prove it's really her. I saw some earlier threads with the same problem, and blizzard employees gave people hints like first or last few letters of the address used, or similar hints. That would help a lot. Her battle.net ID is SilentShadow#2251 Here's hoping blizzard won't take me for a scammer, I'm just trying to help a friend out.Wolf3 Mar 9
Mar 9 since when did was I req. to provide gov I.D I got hacked, and now your asking me to provide you with government I.D. to prove that i am me? This wasnt a thing last year i beleive, so why start now? Story: I got hacked last night on my WoW account which isnt even installed and I have not played it in ages. I wake up to play hearthstone and my entire account is locked because someone bought 30 months and a character transfer! Sorry blizz but this bites. I refuse to send my I.D when I am getting hacked in your game.( not the first time this happend with wow). I would like for my account to be reopen and this resolvedMandereno1 Mar 9
Mar 4 Transaction history and account creation date I want my transaction history prior to battle.net merge with world of warcraft accounts to be visible or, in any case, at least the date in wich the account (world of warcraft) was created. Also it would be cool to have some kind of title or achievement for having been there on the first month of release of wow back then(european here, wich was february for us). Thank you.SummerStorm0 Mar 4
Mar 2 Account Name Change My wife and I attempted to update her account to her name instead of her Son's name but they keep requesting a birth certificate of her son who is 10. No one in their right mind should be handing out birth certs and we are unable to use his dependant military id so how the heck are we supposed to change the account name? This is a terrible policy by the company. Joe "Haljadone" said he is unable to help us unless we provide a birth cert; even though we provided my wifes drivers license. If anyone is attempting to "steal" an account why the F would they go through all this pain in the A process...So to change the name of my account from my fake gamer name to my real name I have to try and find a birth cert for my fake gamer name? It makes no sense!Naux1ous1 Mar 2
Mar 1 Able to See Secret Question Answer? I created my account several years ago (I'd actually forgotten that I had one) so I put something down as the answer to my secret question that I have absolutely no idea what it was. I'm able to get into my account and I can reset the question, but is there any way I can see what my answer was? I'm really curious.immatx0 Mar 1
Feb 22 Request: display account creation date (WoW) Hello! The old account management used to show us our WoW account creation dates. The new/current one does not... and so I am sad this information is no longer available. :( Is there any chance of adding this back to the account management page? It would be great for those of us that like to see how long ago we really started playing ;-) Thanks for considering!Gnare4 Feb 22
Feb 11 We need the full transaction history back I was so sad to lose this. I would like the full history back rather than the truncated current version so I know when I started playing WoW. Had there been any sort of warning I could have made a note before it all disappeared, but now I just feel sad that my history has gone for no apparent reason and with no warning. Financial transactions need to be available in full to the person paying.Gill1 Feb 11
Feb 10 REQUEST: Product Level in each game license. Greetings Blizzard Web Team, As feedback for the new account management pages (which are really cool looking by the ways), I request that we can see our product level in the game license section in the new account management page. I have enclosed a URL with a screenshot from the old website to demonstrate. http://www.mystgraphics.com/OverwatchForumImages/OverwatchProductLevel.png Thank you for your time and making the account management pages a lot easier to manage.WyomingMyst6 Feb 10
Feb 7 Changing my login Hi! If i change my e-mail, i will change my login? i want to change it... and if i change it, my btag will change? thxAmdorakzug2 Feb 7
Jan 31 Redeem a code How do I start a game warcraft frozen throne ??? Search me some Redeem a code that I can not findganelukic0 Jan 31
Jan 26 Uploading an ID is ridiculous I just got an email, saying that someone is trying to log into a Blizzard account, that I don't remember making. Upon further inspection it was an account I made when I was about 13 to play World of Warcraft. I wanted to delete the account, because I had forgotten about it completely and had moved to this account, and someone was trying to access it. But I cant get it deleted, or even request that my information be deleted because a much younger me used a fake name, and even if i where to upload a picture of my ID it wouldn't accomplish anything. Uploading to even access most support features is just extraneous and unnecessary.NerfSymmetra1 Jan 26
Jan 23 Classic Blizzard accounts expiring soon: Hello VENE305, You have one or more Classic Blizzard accounts and characters on the realm USWest that are expiring soon: Your account "VENE305" expires on 04/24/2019 15:09:22 Your Diablo II character "TROYOL" expires on 01/31/2019 20:23:52 Your Diablo II character "BUSYSTONE" expires on 04/21/2019 00:29:23 Your Diablo II character "REED" expires on 04/21/2019 00:30:50 Your Diablo II character "TEMPLANDO" expires on 04/21/2019 20:06:24 Your Diablo II character "KICKURASS" expires on 04/23/2019 03:29:49 Your Diablo II character "MCGUIRE" expires on 04/23/2019 03:30:49 Your Diablo II character "ELECTRICA" expires on 04/23/2019 20:25:46 Your Diablo II character "BIGGTATAS" expires on 04/23/2019 20:30:56 Your Diablo II character "KUNFU" expires on 04/24/2019 15:07:23 Your Diablo II character "ELECTRAX" expires on 04/24/2019 15:09:18 Sincerely, Classic Games is this for real.. so my account will get deletedBUSYSTONE1 Jan 23
Jan 16 Battletag "Violates" Policy The battletag that I want to change to supposedly "violates" either the Naming Policy or the Code of Conduct, but after I read both, I don't believe that it does. Not sure what the problem is, but I want to change it to turBine, after my youtube channel.Amped0 Jan 16
Jan 15 Change account name, not battletag So hellor everyone, so, this my current situation, a long time ago I created this account with the help of one of my best friends wich is Ukranian, when I created this account I was afraid of beeing tracked by hackers and you knoz, everything that your parents tell you when you are a kid and you need to be carefull on the internet, to who you give you personal information, etc, So an idead came to my mind and it was to put a false name into the Blizzard account, so I asked to my friend to put an Ukranian name and last name so no one could have my personal information. Now i am 18 and I realize that I made a very big mistake back then because now I cant change my account to my real Last Name an country (i changed to my real name last week), and due to the fact that I insert a false name back then made it impossible for me to provide an ID foto. So right now I would like to change it to my Name and Last name and Country, i ve been playing hearthstone since season 1 and I am planning on switching to PC for Destiny so, I really dont want to lose my account due to the ammount of time I spent on it, can anyone help me ?LzNate1 Jan 15
Jan 12 Changing First Name on Account Allowing players to change the first name on the account facilitates account sales/trading provided the last name is the same. Is this intended? This is just one more thing that makes our accounts less secure. No ID is required to change the name, SMS protect, Secret question, password.MissCheetah2 Jan 12
Jan 10 Help brothers account my brother logged out of his account and can’t find his email and password his btag is vnr#11302devil1 Jan 10
Jan 5 Wanted to post through ticket, too long Hi there. I played Diablo 1 before I could read/was in kindergarten and my dad told me if I want to learn how to not suck and die, I'd better learn to read. I did, and I understood math better through gear and stat allocation/skills being objectively superior. I was always ahead in math because of this I believe, and while I played an occasional other game as well as Starcraft, Diablo 2 was the next I moved to. I loved it, and again loved the skill options, stat allocation, numbers games side of it with extreme flexibility but only so many optimal builds, it consumed every hour of my free time like its predecessor. And then Warcraft 3 came out when I was 7 years old, a month before my birthday. I hadn't played Warcraft before, but I loved the aesthetic, loved the graphics and it was the easiest present my parents ever bought me. I played it from the day I got it until present, made a relatively popular custom map when I was only 12 since the editor was so easy to use yet was expansive and could get very complex. Starcraft 2 I loved as you can see, but felt like I was dicking myself supporting the transparent influence many on youtube and media outlets argue is negative from Activision of here-and-now has on much loved "It'll be out when its done" customer friendly Blizzard of my childhood's games and franchises I and many others have a fondness and certain expectation of quality/treatment from previous titles often raising the predecessors' bar by doing what they did before, better. I played some Overwatch, but I'm more of a TF2 guy since there's a bit of MOBA feel to OW, and that just isnt my thing though I played a lot of dota. I will not be buying Reforged. I will not be remaking and improving upon my map and would like to request this account entirely suspended/deleted or to be told how I can do it myself. I'll buy it when Activision is decisively no longer showing through on ANY Blizzard product for several years and are tempted to try to start a boycott where similar customers who might love Blizzard as much as myself and be hurt by watching what is happening can choose to join in cutting ties completely with their current b.net account in open tangible protest not of your games, but the suits that effect their quality and image. I am 24, I do not expect to buy games again from a handful of AAA developers I used to love that I now feel dirty supporting until I'm over 30 unless something big changes in how developers are managed are not only announced but delivered upon and remain true. If you're a fan, I'm sure you feel similar yourself. I hope things get brighter.Refugee0 Jan 5
Jan 5 Block list too full? Im not sure if I should post it in this forum, but could anyone explain why they made the stupid decision to have a max amount of the people I can have blocked at the same time. Like, haven't they thought of the fact that there maybe are more than 10 aweful people who ruïn my fun?Borghild0 Jan 5
Jan 5 No way to get support from Korea site A Korean (I do not know him/her) using my “another” email address created an account at Korea Region, I contacted support through Live Chat (Ticket ID US66406335), and the GM told me to contact Korea customer support instead. I have tried but any web (email) or live chat support has to use the mobile authentication in order to verify myself (well, it is a requirement for Korea site and it must be a real Korean mobile phone number) before I can get in touch with them. As I am not a Korean and have no way to make the verification, I am out of my wits now, as posting at the Korea forum also needs me to use the same method to verify myself. I have the registered name and the BattleTag ID of the person, since I always receive the notification emails for the login attempts and changes to the accounts. I also received advertisements from Blizzard. All of these are very annoying since I have been receiving something which does not concern me. I do think there is a problem with account creation when it does not required a verification through clicking the email link, but using other ways e.g. mobile authentication to verify and confirm account creation. Please let me know how would you be able to help.cly0 Jan 5
Dec 30 Anything i can do? My daughter deleted my ladder character on US west. Anyway to role back my account to midnight last night?kasper3016151 Dec 30
Dec 30 Question about payments I have pre-ordered Warcraft III Reforged, transaction is completed and 3 weeks ago i have disabled my card for online purchases. Is it affects pre-ordered game? Because i haven't installed it yet.VolcanoTR4 Dec 30
Dec 30 My account got banned for no reason?!? i havent even logged in on my account for a long time and suddenly its banned ???JITB1 Dec 30
Dec 27 Authentication issues / Warcraft 3??? So, I have always had two different battle net accounts. My other account (which has an authenticator tied to it) cannot be accessed. I had a mobile authenticator that was like two phones ago, and I have no way to get an authentication code. The automated system to send a code via text doesn't work; it says that my phone cannot receive text messages. This is of course incorrect, because it absolutely can and does. Why can't I get a text verification, and is there some way to have my data from the other account just transferred to this one so that I don't have to juggle multiple accounts? Secondly, How would someone go about getting warcraft 3 / frozen throne? All of the links go to the reforged preorder. I don't want to do that. I just want the current version of the game.Sultani1 Dec 27
Dec 27 How to get my old BattleTag back My friend changed my BattleTag and now I can't change it back. How can I do?BryanCheung1 Dec 27
Dec 25 Transaction History truncation issue The transaction history should always include every transaction from the first trial account registered to current. There is some data where it is fine to truncate - money transactions isn't one of them. Financial history is never trivial. Please update account payment history to reflect ALL the payments and transactions per account, and not just for 2010 onwards.Atanae5 Dec 25
Dec 21 Transaction History lost features Am I missing something or is it no longer possible to review Balance History? A consolidated, all-encompassing Transaction History would be nice... if it was all-encompassing. Previously, Account History, Order History, and Transaction History were three separate options from a drop-down menu, and yes, some of the information on each separate section was redundant, but now there doesn't appear to be a way to trace Balance History at all. In the same way that the old interface stopped reporting Game Time cards in the Account History section, we players have lost one more way to verify and prove our expenditures into the system. A visible log of "recharges" and "deductions" was one more way to instill faith in the system, but the absence does just the opposite.CryptoKiller1 Dec 21
Dec 20 No ability to buy Pre-Order Xmas Gifts This season's massive oversight by Blizzard management is the inability to gift pre-order games. Many of us played the classic WCIII games into the ground - and account management was different back then. Thus, my brother, for instance, does not have a Blizzard gaming account, even though he WILL be creating one. I wanted to buy WCIII reforged for him for christmas, but there's really no way of doing this. I can try to make an account with his email address, but he'd have to see it to confirm: then it wouldn't be a surprise (surprise is a very important concept in Christmas.) I can try to make a new email address and purchase it for him, but then he'd have to remember a new email address & password. There should be an option to buy a pass for the game, which can be activated on any account. The pass could be a physical card, received in the mail, or it could be emailed to the buyer, who can forward it to someone. Very disappointing that the only way to gift something is for them to already have a Blizzard account. I will probably just have to make a new email address for him... "Ipwnnoobz1996" or something.FatherofTime0 Dec 20
Dec 6 Privacy settings on the profile/armory I am not sure if this is actually part account management, but I thought it might belong here and that now might be the right time. Will this or another update in the future on the account management allow us to set our profile/armory to private so only we can see it? I see some people wanting to have this feature.clueso1 Dec 6
Dec 6 Initial Feedback Greetings all! I have been having fun poking at this and have some feedback. Pro: -Much easier to find critical features such as Security, Communication preferences, Parental Controls, Connected Accounts, etc. This is going to be great for users. Concerns: -Change Secret Question is now an option and appears easy to do. -From my forum login, I was able to go straight to Act Mgt without a secondary Auth check. This means anyone with access to my PC could do that. \ -It appears I can just remove the Auth with a couple clicks. I did not try it, but will it actually let me remove it without entering two codes from it and/or sending an SMS message? Issues: -When viewing the Games and Subscriptions, it does not show the account levels for each purchase (DE, CE, etc.). This is an issue when helping players sort out which digital rewards they should have. They often don't remember and Act Mgt is a nice tool we use to help them. Also used to help with figuring out if a purchase went through or key added right. -Building on that, Gift History does not show all the claimed keys and rewards. It is very spotty. Again, this is a purchase/key claim issue as well as sorting out rewards. -I don't see any purchase history before 2008 -Some purchases like Virtual ticket keys are missing. -The Game time/Subscription history for WoW seems to be gone. It used to show per game license and included all sources, even free days for issues. Will keep playing with it and add more as needed.MissCheetah13 Dec 6
Dec 5 URLS on Authorized Applications Kudos on putting Connected Accounts on the same screen as applications authorized via the OAuth System. Both were probably roughly the same systems so it's nice seeing them both on the same page. I also like how explicitly list the permissions each app has. It might be useful to add the URLs or domain names the applications use - some people may not be able to tell which website a particular application authorization is for just from the App name.Bluespacecow0 Dec 5