Cannot Click on Battle.net App

Technical Support
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01/22/2017 07:20 PMPosted by pingutingu
unfortunately your logs are showing no issues. there is nothing much you can do unless someone else has a fix. sorry.

Would this help, these entries are from the advanced logs I contacted support with a while back.

D 2016-08-03 10:28:07.242496 [Qt] {Main} Entering Phoenix::MainWindow(0xa34f980)
D 2016-08-03 10:28:07.242763 [Qt] {Main} maybeUpdate
D 2016-08-03 10:28:07.242791 [Qt] {Main} maybeUpdate
D 2016-08-03 10:28:07.243833 [Qt] {Main} QQuickWindow::mouseMoveEvent() QPointF(1098,728) 0 QFlags<Qt::MouseButtons>(NoButton)
D 2016-08-03 10:28:07.243949 [Qt] {Main} maybeUpdate
D 2016-08-03 10:28:07.243965 [Qt] {Main} maybeUpdate
D 2016-08-03 10:28:07.244177 [Qt] {Main} QQuickWindow::mouseMoveEvent() QPointF(1095,723) 0 QFlags<Qt::MouseButtons>(NoButton)
D 2016-08-03 10:28:07.245824 [Qt] {Main} QQuickWindow::mouseMoveEvent() QPointF(1091,719) 0 QFlags<Qt::MouseButtons>(NoButton)
It is saying that your are clicking on tabs and that they are changing but they are not so it is no use
01/23/2017 04:15 PMPosted by pingutingu
It is saying that your are clicking on tabs and that they are changing but they are not so it is no use

I give up...Thanks for all the help :D
01/24/2017 07:52 AMPosted by OmegaDASH
01/23/2017 04:15 PMPosted by pingutingu
It is saying that your are clicking on tabs and that they are changing but they are not so it is no use

I give up...Thanks for all the help :D

sorry your issue couldn't be solved. this is a huge issue on blizzard's part and it needs to be fixed!
Nothing worked... Can't launch any battle.net game... :'(
Welp clicking play does not work again
I have this exact problem now aswell.
Can somebody please help
10/02/2014 03:45 PMPosted by Glaxigrav
We're continuing to investigate these issues, and we'd like to request some additional information. We'd like you to create an analysis file that will give us some additional logging on what is taking place. To help identify the issue, please send us the following:

With the Battle.net App Closed:
1. Open Notepad.
2. Copy/Paste the following:
    [Rules]
    qt.*=true

3. Save this file as qtlogging.ini (make sure Save as File Type: is set to All *.*)
4. Place the file in your Battle.net build (By default: C:\Program files (x86)\Battle.net\Battle.net.xxxx\QtProject\ where xxxx is the highest number).

additional steps added @ 7pm PST 10/03 by Vexis:
5. Create a shortcut to Battle.net by right clicking on Battle.net.exe and selecting "Create Shortcut"
6. Right click on the new shortcut "Battle.net Shortcut" and select "properties"
7. in the properties window, add the following to the end of the "Target" box after the final quotation mark: -platform windows:verbose=3
The result should look like this (by default): "C:\program files (x86)\battle.net\Battle.net.5115\Battle.net.exe" -platform windows:verbose=3
8. Click OK

9. Open the Battle.net App with this new shortcut and interact with it a little by trying to click on buttons or open options to generate logging data for us to analyze. Close the Battle.net App at this point and run our LogGoblin utility for which instructions are included below.

    1. Download LogGoblin.exe.
    2. Run LogGoblin.exe and give it a few minutes to gather your Battle.net logs.
    3. After it finishes collecting your logs, press Enter to close the program.
    4. A zip file named BlizzardLogs-[YYYY-MM-DD].[HHMMSS].zip, which contains all of your log files, was created in the same location as LogGoblin.exe.


Once the .zip file is created, please email it to toolsupport@blizzard.com with the title [Battle.net][Your BattleTag][Cannot click on Battle.net App][14610651729].

Delete the qtlogging.ini file afterwards or it will continue to generate log files that can grow to be quite large.

We appreciate the efforts that everyone is putting forward to help us squash this bug!

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