Battle net impossible to install on my pc?

Technical Support
Hi, I wanna dl overwatch so i dled battle.net but when I install it, it never works and it says "file switcher has stopped wroking" over and over and over

what's wrong with my pc? I already followed all the guides and faqs and forums posts but they wont work. ive been wanting to do this for months now.

------------------
System Information
------------------
Time of this report: 3/24/2017, 17:58:03
Machine name: Z-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7817
BIOS: BIOS Date: 03/30/15 11:20:03 Ver: V1.9B0
Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 3234MB used, 13035MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GT 730
Manufacturer: NVIDIA
Chip type: GeForce GT 730
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_0F02&SUBSYS_0F0210DE&REV_A1
Display Memory: 1716 MB
Dedicated Memory: 2000 MB
Shared Memory: 3812 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: 1970W
Monitor Id: AOC1970
Native Mode: 1366 x 768(p) (59.790Hz)
Output Type: HD15
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 21.21.0013.7892 (English)
Driver Version: 21.21.13.7892
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/17/2017 08:59:25, 16400616 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-4C42-11CF-BA6D-0F2F1BC2D835}
Vendor ID: 0x10DE
Device ID: 0x0F02
SubSys ID: 0x0F0210DE
Revision ID: 0x00A1
Driver Strong Name: oem12.inf:NVIDIA_Devices.NTamd64.6.1:Section001:21.21.13.7892:pci\ven_10de&dev_0f02
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (2- Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462D817&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7399 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/3/2014 18:41:54, 4290520 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (2- Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7399 (English)
Driver Attributes: Final Retail
Date and Size: 12/3/2014 18:41:54, 4290520 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Mouse
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x09DA, 0xC10A
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Device Name: USB Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1C4F, 0x0002
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x8C26
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x8000
| | Location: Port_#0001.Hub_#0002
| | Matching Device ID: usb\class_09
| | Service: usbhub
| |
| +-+ USB Input Device
| | | Vendor/Product ID: 0x09DA, 0xC10A
| | | Location: Port_#0004.Hub_#0004
| | | Matching Device ID: generic_hid_device
| | | Service: HidUsb
| | |
| | +-+ HID-compliant device
| | | | Vendor/Product ID: 0x09DA, 0xC10A
| | | | Matching Device ID: hid_device
| | | |
| | +-+ HID-compliant mouse
| | | | Vendor/Product ID: 0x09DA, 0xC10A
| | | | Matching Device ID: hid_device_system_mouse
| | | | Service: mouhid

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x1C4F, 0x0002
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 68.9 GB
Total Space: 238.4 GB
File System: NTFS
Model: ST1000DM003-1ER162 ATA Device

Drive: E:
Free Space: 458.8 GB
Total Space: 715.4 GB
File System: NTFS
Model: ST1000DM003-1ER162 ATA Device

Drive: D:
Model: ATAPI iHAS124 F ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: Realtek PCIe GBE Family Controller #2
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_78171462&REV_0C\4&2BCECA6C&0&00E2
Driver: n/a

Name: Intel(R) USB 3.0 eXtensible Host Controller
Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_78171462&REV_05\3&11583659&0&A0
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_78171462&REV_05\3&11583659&0&D0
Driver: n/a

Name: Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_78171462&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01
Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_78171462&REV_06\3&11583659&0&08
Driver: n/a

Name: NVIDIA GeForce GT 730
Device ID: PCI\VEN_10DE&DEV_0F02&SUBSYS_0F0210DE&REV_A1\4&1610F4F8&0&0008
Driver: n/a

Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22
Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_78171462&REV_05\3&11583659&0&FB
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0BEA&SUBSYS_0F0210DE&REV_A1\4&1610F4F8&0&0108
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_D8171462&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00
Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_78171462&REV_06\3&11583659&0&00
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14
Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_78171462&REV_D5\3&11583659&0&E2
Driver: n/a

Name: Intel(R) H81 LPC Controller - 8C5C
Device ID: PCI\VEN_8086&DEV_8C5C&SUBSYS_78171462&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10
Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_78171462&REV_D5\3&11583659&0&E0
Driver: n/a

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_78171462&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02
Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_78171462&REV_05\3&11583659&0&FA
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
MS ATC Screen Decoder 1,0x00600800,1,1,scdec.dll,15.00.4454.1000
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.03.4530.0000
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4530.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.03.4530.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.60.0001.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
SolveigMM MP4 Multiplexer,0x00200000,2,1,SMM_MP4Muxer.ax,1.00.1510.0021
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17514
SolveigMM Trimm Graph Manager,0x00200000,0,0,SMM_TrimmGraphManager.ax,1.01.1504.0024
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17514
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17514
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
SolveigMM Audio Mixer,0x00200000,0,0,SMM_AudioMixer.ax,1.00.1509.0030
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
SolveigMM File Writer,0x00200000,1,0,SMM_FileWriter.ax,1.00.1504.0006
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
SolveigMM MP4 Demultiplexer,0x00600000,1,2,SMM_MP4Demuxer.ax,1.00.1508.0007
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
SolveigMM WAV Muxer Filter,0x00200000,0,0,SMM_WavMux.ax,1.00.1410.0020
SolveigMM ASF Multiplexer,0x00200000,2,0,SMM_ASFMuxer.ax,1.00.1401.0017
SolveigMM SilenceGen,0x00200000,0,0,SMM_SilenceGen.ax,1.01.1501.0019
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
SolveigMM PushSource Desktop Filter,0x00200000,0,1,SMM_ScrCapture.ax,3.03.1511.0006
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17514
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17514
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
SolveigMM Media Jointer,0x00200000,1,0,SMM_MediaJointer.ax,1.01.1509.0009
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
SolveigMM AVC Video Trimmer Filter,0x00200000,1,1,SMM_AVCVideoTrimmer.ax,1.00.1508.0013
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
SolveigMM Time Shifter,0x00200000,0,0,SMM_TimeShifter.ax,1.00.1011.0023
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0236
SolveigMM WASAPI Source,0x00400000,0,1,SMM_WASAPISource.ax,1.00.1510.0002
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0236
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
SolveigMM MP4V Video Trimmer Filter,0x00200000,1,1,SMM_MP4VVideoTrimmer.ax,1.00.1505.0020
SolveigMM AVI Video Trimmer Filter,0x00200000,1,1,SMM_AVIVideoTrimmer.ax,1.00.1502.0009
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17514
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17514
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0002.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17514
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4530.0000
SolveigMM Stat,0x00200000,0,0,SMM_Stat.ax,1.00.1210.0010
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.60.0001.0000
SolveigMM ASF Trimmer Filter,0x00200000,2,2,SMM_ASF_Trimmer.ax,1.01.1407.0003
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
SolveigMM Key Frame Manager Filter,0x00200000,1,0,SMM_KFrManager.ax,1.02.1301.0023
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17514
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
SolveigMM PipeConsoleReencoder,0x00200000,1,1,SMM_PipeConsoleReencoder.ax,1.00.1510.0016
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17514
SolveigMM Media File Chopper,0x00200000,1,0,SMM_MediaFileChopper.ax,1.00.1404.0011
SolveigMM Trimmer Filter,0x00200000,2,2,SMM_Trimmer.ax,1.02.1407.0004
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SolveigMM MPA Demuxer,0x00200000,1,0,SMM_MPADemuxer.ax,1.00.1401.0028
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4530.0000
SolveigMM Audio Trimmer Filter,0x00200000,1,1,SMM_AudioTrimmer.ax,1.00.1502.0013
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17514
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.60.0001.0000
SolveigMM Timeline Editing Object,0x00200000,0,1,SMM_TimelineEditingObj.ax,1.00.1505.0019
LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.60.0001.0000
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4530.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Microphone (2- Realtek High Def,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17514
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17514

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
Realtek HD Audio Line input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17514
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17514
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17514
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17514

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (2- Realtek High Defin,0x00200000,1,0,quartz.dll,6.06.7601.17514
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers (2- Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0
guys please help i really want to play overwatch but the installation won't work because it always crashes and the pop up window spams "Blizzard file switcher has stopped working"
guys pleaseee i want battle.net to work
Hey Nyxol,

It sounds like something with the installation is likely creating an issue. Please try the following:

  • Open Control Panel.
  • Click Uninstall a program.
  • Right-click on Battle.net and select Uninstall. This will begin the uninstallation process.
    • If the client is not listed, manually uninstall Battle.net:
    • Click Start ( Windows Key + Q in Windows 8), and select All Programs.
    • After locating Battle.net, right-click the file and select Open File Location.
    • Move one folder up and delete the Battle.net folder.


    Next let's delete the saved files for the app:
  • First go into Start > Search and type in %LOCALAPPDATA% and look for Battle.net, Blizzard and/or Blizzard Entertainment folders. If you don't have all 3, that's okay just delete the ones you do have.
  • Next same thing only this time type in %APPDATA% look for those same 3 folders and delete the ones you do have.
  • Next same thing only this time type in %TEMP% look for those same 3 folders and delete the ones you do have.
  • Last type in search %PROGRAMDATA% look for those same 3 folders and delete the ones you do have.
  • Finally go ahead and reinstall the app HERE.
03/26/2017 09:44 PMPosted by Halkriel
Hey Nyxol,

It sounds like something with the installation is likely creating an issue. Please try the following:

  • Open Control Panel.
  • Click Uninstall a program.
  • Right-click on Battle.net and select Uninstall. This will begin the uninstallation process.
    • If the client is not listed, manually uninstall Battle.net:
    • Click Start ( Windows Key + Q in Windows 8), and select All Programs.
    • After locating Battle.net, right-click the file and select Open File Location.
    • Move one folder up and delete the Battle.net folder.


    Next let's delete the saved files for the app:
  • First go into Start > Search and type in %LOCALAPPDATA% and look for Battle.net, Blizzard and/or Blizzard Entertainment folders. If you don't have all 3, that's okay just delete the ones you do have.
  • Next same thing only this time type in %APPDATA% look for those same 3 folders and delete the ones you do have.
  • Next same thing only this time type in %TEMP% look for those same 3 folders and delete the ones you do have.
  • Last type in search %PROGRAMDATA% look for those same 3 folders and delete the ones you do have.
  • Finally go ahead and reinstall the app [url="https://us.battle.net/account/download/index.xml"]HERE[/url].


The problem here is that my battle.net isn't installed. It's impossible to install as I said in my topic. The agent.exe keeps crashing and keep saying "Blizzard file switcher has stopped working" over and over and over and i cant play overwatch. Is there another solution?

btw i have tried this before and it didnt work. As I said, Ive googled everything and searche3d every topic here but it doesnt work
03/27/2017 01:21 AMPosted by Nyxol
03/26/2017 09:44 PMPosted by Halkriel
Hey Nyxol,

It sounds like something with the installation is likely creating an issue. Please try the following:

  • Open Control Panel.
  • Click Uninstall a program.
  • Right-click on Battle.net and select Uninstall. This will begin the uninstallation process.
    • If the client is not listed, manually uninstall Battle.net:
    • Click Start ( Windows Key + Q in Windows 8), and select All Programs.
    • After locating Battle.net, right-click the file and select Open File Location.
    • Move one folder up and delete the Battle.net folder.


    Next let's delete the saved files for the app:
  • First go into Start > Search and type in %LOCALAPPDATA% and look for Battle.net, Blizzard and/or Blizzard Entertainment folders. If you don't have all 3, that's okay just delete the ones you do have.
  • Next same thing only this time type in %APPDATA% look for those same 3 folders and delete the ones you do have.
  • Next same thing only this time type in %TEMP% look for those same 3 folders and delete the ones you do have.
  • Last type in search %PROGRAMDATA% look for those same 3 folders and delete the ones you do have.
  • Finally go ahead and reinstall the app [url="https://us.battle.net/account/download/index.xml"]HERE[/url].


The problem here is that my battle.net isn't installed. It's impossible to install as I said in my topic. The agent.exe keeps crashing and keep saying "Blizzard file switcher has stopped working" over and over and over and i cant play overwatch. Is there another solution?

btw i have tried this before and it didnt work. As I said, Ive googled everything and searche3d every topic here but it doesnt work


Me too!! Please fix!!! No offense, but I'm tired of the reps coming up with the same supposed solutions over and over again that don't work.
try this cause it fixes most agent issues:
https://us.battle.net/forums/en/bnet/topic/20753755740#1
my pc wont even allow me to uninstall battle net???
03/28/2017 01:05 AMPosted by pingutingu
try this cause it fixes most agent issues:
https://us.battle.net/forums/en/bnet/topic/20753755740#1


page not found
Hi, it's me again. please mods, staffs, admins... please give technical help soon. I really wanna play overwatch and I can't do it without this client all cuz i cant install it cuz it keeps crashing. tyyy
Been a whole week since I've had the same issue.

At first when I started battle.net, the launcher would not appear only a small icon in the system tray having for sole option EXIT.

So I tried to uninstall battle.net but my system wouldn't allow it (i'm on windows 7 Home Premium). So I manually deleted the Battlenet folders, everywhere, app data, temp, etc, etc.

When I tried downloading and installing a new Battlenet launcher, it launches and gets stuck midway of Updating Blizzard Agent. It's been a week and everyday I'm trying all kinds of stuff to get it to install. I never had any issue since I bought Diablo III or Overwatch on launch day. I really don't know what's going on and no rep was able to help me.

This is getting really sad Blizz...I love that game but that launcher thing is a real pain. I know I'm not the only guy out there facing this issue. We might be just a few voices in your customer base but come on don't we count as well?
I am having the same problems, at first it would not even let me uninstall the battle net launcher. Once that finally happened i could not re install it! It always gets stuck while it says "updating Battle.net". This has been an issue for about a week now and the only progress that's been made is the blue bar for the update has moved up slightly. I have been scouring the forums looking for a solution but i cannot seem to find one that works. Please Blizz, I really would like to play my favorite game, Overwatch, again.
Blizzard can go f**k themselves for making such a garbage app and requiring us to download this piece of crap just to play the games, its ridiculous, this !@#$ is the problem, not our computers.

Fix your stupid app. I've literally tried pretty much everything to fix this stupid "updating blizzard agent" crap
Hi, it's me again. please im still looking for help. Any technical team please??? I wanna play the games so badly. I want my client to get fixed already
Problem signature:
Problem Event Name: APPCRASH
Application Name: Agent.exe
Application Version: 2.10.2.5494
Application Timestamp: 58d9876a
Fault Module Name: Agent.exe
Fault Module Version: 2.10.2.5494
Fault Module Timestamp: 58d9876a
Exception Code: c0000005
Exception Offset: 00002068
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

please help c'mon... I still cant download it
please helpppp im dying to play overwatch
Blizzard staff replies once then never again 10/10
i'm literally having the same issue as you. did every single thing possible but still doesnt work i just want to play overwatch
hi it's me again please help im not gonna stop cuz i want to play overwatch so badly. pleaseee

Join the Conversation

Return to Forum