BLZWEBBMPZBVAW Blizzard Shop - Diablo II purchase error on DOB check

Bug Report
I'm trying to purchase Diablo II and the LOD Expansion using the Blizzard shop. I do the following:


  • Log in to my Blizzard account.
  • Navigate to the buy page https://us.shop.battle.net/en-us/product/diablo-ii
  • A popup appears requesting DOB. I enter any DOB (does not matter which)
  • After submitting, the message "Server Error: Please try again later." appears
  • I then dismiss, and click "Buy Now".
  • I am navigated to the following page https://us.battle.net/shop/en/checkout/age-gate/cHw4YWE4MzhmNXw0NjN8MHx8fHx8fA==
  • I enter DOB details.
  • I am then given a 500: Internal Server Error. On Windows 10 using Google Chrome - Blizzard Error code: BLZWEBBMPZBVAW is provided.
  • On iOS 12.1 using Safari - I get a different error code BLZWEBBMPZXALY.

I also tested the DOB check for Call of Duty - Black Ops 4 with no issues. So it appears to be related to D2 and LOD only at this stage.

And the console output from Google Chrome when the error page comes up:

VM1293 cHw4YWE4MzhmNXw0NjN8MHx8fHx8fA==:156 GET https://cdn.optimizely.com/js/10092642028.js net::ERR_BLOCKED_BY_CLIENT
jquery-1.11.0.min-8fc25e27d4.js:4 GET https://cdn.optimizely.com/datafiles/XVSjiYiTEtXsgTvj5nww93.json net::ERR_BLOCKED_BY_CLIENT
send @ jquery-1.11.0.min-8fc25e27d4.js:4
ajax @ jquery-1.11.0.min-8fc25e27d4.js:4
setup @ optimizely-service-6d04b31549.js:37
init @ optimizely-service-6d04b31549.js:21
create @ optimizely-service-6d04b31549.js:6
(anonymous) @ VM1298 cHw4YWE4MzhmNXw0NjN8MHx8fHx8fA==:165
(anonymous) @ VM1298 cHw4YWE4MzhmNXw0NjN8MHx8fHx8fA==:172
VM1307:4 Uncaught TypeError: Cannot read property 'get' of undefined
at k (<anonymous>:4:19)
at initNewOptimizelyIntegration (<anonymous>:4:120)
at initOptimizelyIntegration (<anonymous>:4:169)
at <anonymous>:4:204
at gtm.js?id=GTM-NGRWG2:3954
at Object.c [as __html] (gtm.js?id=GTM-NGRWG2:3956)
at Uc (gtm.js?id=GTM-NGRWG2:3845)
at h (gtm.js?id=GTM-NGRWG2:3862)
at gtm.js?id=GTM-NGRWG2:3784
at Array.<anonymous> (gtm.js?id=GTM-NGRWG2:3863)
k @ VM1307:4
initNewOptimizelyIntegration @ VM1307:4
initOptimizelyIntegration @ VM1307:4
(anonymous) @ VM1307:4
(anonymous) @ gtm.js?id=GTM-NGRWG2:3954
c @ gtm.js?id=GTM-NGRWG2:3956
Uc @ gtm.js?id=GTM-NGRWG2:3845
h @ gtm.js?id=GTM-NGRWG2:3862
(anonymous) @ gtm.js?id=GTM-NGRWG2:3784
(anonymous) @ gtm.js?id=GTM-NGRWG2:3863
(anonymous) @ gtm.js?id=GTM-NGRWG2:3862
ff @ gtm.js?id=GTM-NGRWG2:3872
gf @ gtm.js?id=GTM-NGRWG2:3873
setTimeout (async)
E @ gtm.js?id=GTM-NGRWG2:3821
hf @ gtm.js?id=GTM-NGRWG2:3874
Bi.Gf @ gtm.js?id=GTM-NGRWG2:3963
(anonymous) @ gtm.js?id=GTM-NGRWG2:3964
(anonymous) @ gtm.js?id=GTM-NGRWG2:3966
gtm.js?id=GTM-NGRWG2:3820 GET https://static.hotjar.com/c/hotjar-945038.js?sv=5 net::ERR_BLOCKED_BY_CLIENT
ob @ gtm.js?id=GTM-NGRWG2:3820
W @ gtm.js?id=GTM-NGRWG2:3908
(anonymous) @ gtm.js?id=GTM-NGRWG2:3940
Uc @ gtm.js?id=GTM-NGRWG2:3845
h @ gtm.js?id=GTM-NGRWG2:3862
(anonymous) @ gtm.js?id=GTM-NGRWG2:3784
(anonymous) @ gtm.js?id=GTM-NGRWG2:3863
(anonymous) @ gtm.js?id=GTM-NGRWG2:3862
ff @ gtm.js?id=GTM-NGRWG2:3872
a.push @ gtm.js?id=GTM-NGRWG2:3874
(anonymous) @ VM1306:2
Z.v @ VM1310 analytics.js:71
Z.D @ VM1310 analytics.js:70
N @ VM1310 analytics.js:71
(anonymous) @ ec.js:7
(anonymous) @ ec.js:7
(anonymous) @ ec.js:7


I spoke with Live chat support, who were not able to identify the error codes.
US66123515

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