My Spirit shield did not work, need help from the Devs

Support
hello my name is Aumm and I play on us west. I recently made a spirit shield with a 6ed superior monarch shield and I put the correct runes in it and it would turn in to the rune word spirit. I did this twice and it did the same thing. is there any way you can help get my spirit shield working. my account name is Aumm, and my toons name is Aumm also. thank you.
Spirit is ladder-only runeword. Double check your account at the character selection page, the character should say "Ladder Character" under it.

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