Technical Support

May 17, 2012 Welcome! Please Read Before Posting Welcome to the Technical Support forum for Diablo III. This forum exists to provide Diablo III customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues. If you wish to contact our Support team directly, you may do so through the following channels: - You can keep track of all your communication with Customer Support through your Blizzard account. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums: Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Please refrain from using profanity in your subject lines or thread body. While we do employ a filter that obscures offensive language this does not give license to use it freely. Please make new posts for your own issue, except where a solution has already been posted. Otherwise, please do not change the subject. Do not hijack threads with your new topic. Posting an issue which is similar but distinct from the original topic means that replies must either ignore your post or that of the original poster. Please post a subject title that provides a clear indication of the problem you are experiencing. Posting something like "Major problem!! Look inside" does not communicate anything about the issue you are facing. Unless addressing an issue not already covered in the in-game alert or the server status forum, please do not create posts relating to server stability or down time. Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement. We understand that emotions can run high while dealing with technical issues, but such posts do not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is OK to post links to websites where contact info can be found, but posting actual info here on the forums is not permitted. We hope that this forum can continue to be a place where users can find quick resolution to their issues. To help do this we ask that the above guidelines be observed at all times when contributing to this forum. Lastly, please remember that Blizzard provides these forums as a venue for our customers to discuss our games. Posts can be deleted and users may be banned from this site, without prior warning or explanation, at the sole discretion of the forum moderators.Omrakos2 May 17, 2012
May 10, 2012 Basic Setup Troubleshooting Greetings, This thread is designed to help you troubleshoot and resolve installation, patching and connection related type issues. We recommend taking all the steps below before creating a post or contacting Technical Support. Additionally, we recommend checking out our Known Issues sticky (Coming Soon) to make sure you are not running into an issue that has already been reported. 1. Downloading 2. Installing/Patching 3. ConnectingRoraks3 May 10, 2012
Jan 15, 2015 Patching and Installation Troubleshooting Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patching and installation issues that you as a player may encounter. Most of the support articles linked below will include steps for both, Windows and Mac systems. However, if you require further assistance with a Mac Installation or Patching issue that has not been mentioned in this sticky thread, you will want to post in our Mac Technical Support Forum. Installation Troubleshooting Steps Patch Troubleshooting StepsDankorii2 Jan 15, 2015
Jun 22, 2012 Diablo III common errors and solutions Below are error codes and messages you may experience during installation, gameplay, and client log in. If you are experiencing any of these errors, please follow the steps provided. Installation, Setup and Patching issues "If your installation disc has been ejected, please reinsert and try again. If not, or if you keep seeing this error, log in to the Blizzard App and install Diablo III digitally" - If you downloaded the installer digitally, this error indicates that it did not convert the files correctly. This can often be caused by closing the downloader early. Though the downloader may show 100%, please allow some time for it to fully complete. To resolve this issue, log into the Blizzard Desktop Application and re-run the downloader. Error 108 or "An unexpected decryption error occurred" - This can be caused by corrupted, damaged or incomplete installation files. It can often times be caused by closing the downloader early. Though the downloader may show 100%, please allow some time for it to fully complete. You may be able to fix this by running the downloader and pointing it to the same saved location so that it may scan and download any missing files. Unable to Initalize Streaming - This error can generally be caused by security software on your computer. During this time, however, it's possible that the error is caused by the number of people hitting the servers. Please double check your firewall settings and try again. Updating Setup Files - If you're stuck on "Updating Setup Files" try these troubleshooting steps, as well as these. Some other players have had success with this workaround, but be aware that it is not something we can suggest. Error BLZPTS00007 - This indicates that the Agent support program was unable to run. Try waiting a few minutes, then reattempt. If that fails, restart the computer and try the game again. Should the issue persist, uninstall your current copy of the game and download again from the Blizzard Game Downloads page. Error 3012 and 3014 - Please be sure to uninstall the Beta, and ensure that the Diablo III Beta folder is deleted.Velnrak3 Jun 22, 2012
Apr 13 FPS Optimization and Basic Troubleshooting Thread! Introduction Hello everyone! There seems to be a lot of players coming to the tech support forums asking for ways to increase their FPS. Instead of repeating ourselves over and over, I've decided to compile all of the tricks and tweaks we've learned into one spot. I see many users with top end gaming systems complaining about low and stuttering frames, yet others with 5 year old systems that run Diablo with flying colours. Before you give up on Diablo 3 and blame Blizzard for not developing a game that's compatible with your computer, take some time and go through these suggestions. I'm also going to include a troubleshooting section. If you have any questions feel free to ask here! Sections Chapter 1: Basic Setup for Diablo and Windows Performance Tips Chapter 2: Hardware Tweaking 1. GPU settings 2. CPU and RAM tweaks Chapter 3: In game settings , D3prefs Config File and Performance Suggestions . 1. D3prefs.config file settings. 2. In game settings 3. Suggestions for performance increases Chapter 4: Troubleshooting 1. Low FPS , Stuttering Frames, Massive FPS drops (Go here first !! ) 2. 40 FPS cap fix 3. Crashing to Desktop , Unresponsive program and error messages 4. Crashing to black screen, crashing to random colours, BSOD's and system lock ups. 5. Testing hardware components Chapter 1 Basic Setup for Diablo and Windows Performance Tips In this chapter we will go over preparing D3 as well as tweaking your operating system for better performance. 1.) Before starting Diablo , take the time to update all of your system drivers. Video card, Chipset, Soundcard, Network card and SSD- drivers if applicable . You can find out which components you have by looking in the manual your computer came with, the box your motherboard came with or by typing in your motherboard / Computer name and model into Google. Nvidia Geforce drivers - AMD Radeon drivers - 2.) Fully update Diablo 3 . Open up the D3 launcher to begin updating . If the downloaded does not start or is unreasonably slow, try disabling peer to peer transfer . If that does not work, make sure your ports 3724 and 6881 are open through your firewall or router. 3.) Update and configure Windows. If Windows is not configured right it will bog down your system and in turn slow down Diablo . There are numerous settings within Windows that can help improve FPS and performance . I'll list them below Run MSconfig MSconfig is a powerful tool built into Windows that allows you to choose which services and programs your computer starts with, freeing up RAM for Diablo to use. Disable any services you do not use and stop most programs from opening up (Exlude Video , Sound and network applications ).To get there ...Open start menu > Search programs and files > MSconfig. **Note- Windows 8 and 10 users. MS config has been replaced by "startup" and "services". Check your task manager for these tabs. Adjust Visuals for better performanceAn old tweak that isn't as relevant these days , but will help out older Video cards and users with low amounts of RAM. Right click My computer >Properties > Advanced system settings > Performance > Select "Adjust for best Peformance ". Adjust power settingsThese settings control various system components (Including CPU) to help reduce power consumption . Unless your conserving battery power on a latoptop or you're trying to cut down on your power bill, make sure you set the Power Mode to "High performance" . Go Control Panel > System and Security > Power options > Select High performance Remove GPU Power Saving Features*** Nvidia users only ! This Widows registry tweak will remove all of the Video Card power saver features. Forcing your video card to work at full potential at all times. This is mostly for desktop users as battery life will suffer when used on a laptop Go Start > Searchbox > type "Regedit" > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Video In this you will see several keys. The one you are looking for is folder "0000", which most will have. it will also have a ton of registry values in it. in this folder you will create the following DWORD and values. PerfLevelSrc, HEX 3322 PowerMizerEnable, HEX 0 PowermizerLevel, HEX 1 PowermizerLevelAC, HEX 1 ---Thanks to user Morogoth for this suggestion! --- Download all Windows updates and Service packsNever hurts to be up to date and secure . Some service packs are required just to install Diablo . Defragment your Hard driveThis will help ensure the hard drive isn't searching for fragmented Diablo files while you're playing ! Go Start Menu >Accessories > System tools > Disk Defgragmenter . *Note* - Do not defragment an SSD drive, doing so can lead to damage - Thanks TheTias for this warning**. Disable all Anti-Virus software or Windows defenderGamers shouldn't need an Anti-virus anyhow. Only run them if you're not in game. Windows defender is Microsofts built-in antivirus. It works very well, but can slown down older PC's. To disable it, Windowskey+R, type defender in searchbox. Chapter 2 : Hardware tweaking In this Chapter we'll go over GPU, CPU and RAM tweaking. These are to be done at your own risk ! Anticipate some of these changes will increase the temperatures in your computer. 1.) Video card settings . Although Diablo 3 is mainly a CPU dependent game, it is important to adjust the GPU settings to better reflect your system as opposed to what the manufacture suggests. This guide will be based around Nvidia cards . AMD settings will be relatively similar. Start by entering the Nvidia control panel . Right click Desktop > Nvidia control panel Anisotropic filter and Anti-aliasing Are both used to smooth out edges on 3d models . If you have a low end card ( GTX 260 and below) it is best to keep these turned "Off". Otherwise, set them to "Application controlled" . Anti-aliasing- Transparency This setting can have a massive effect on FPS. Unless you have a powerful video card , turn this setting off . Maximum per-rendered framesA great setting for low end cards that allows the GPU to have have a smoother image when the FPS is low. Set value to "2" . Lower to zero if you experience any mouse lag. Multidisplay/ Mixed GPU acceleration Unless you have a dual monitor setup , Set to "Single Display Performance Mode" Power management modeThis setting can be detrimental for laptop users. Always make sure it's set "Max Performance" to make sure the GPU is working to it's fullest potential. Texture Filtering QualityThis setting dictates how the GPU will process textures. Set to "Max performance" if you have a low end GPU , "Quality" for high end GPUs Vertical SyncVertical sync locks your GPU's Frames per second to your monitors Vertical frequency or "Refresh Rate" . For a standard T.V or low end Computer Monitor the refresh rate is 60hz. Use Vertical Sync if you see excessive tearing on your screen or your frames keep jumping "Adaptive mode" has given better results for most users. **Note - See chapter three for info on changing Diablos Refresh Rate. Physx ConfigurationDiablo 3 does not utilize the Nvidia Physx, Unfortunately . These settings are irrelevant . ---------------------------------------------------------------------------------------------------- Pixel Overclocking Believe or not , you can overclock your monitor! Well, at least the refresh rate of your monitor! This can be useful for users with old monitors or LCD T.V's that want that extra bit of performance. Increasing your Refresh Rate will allow your true FPS Cap to rise. Remember that although you're getting 120 FPS in Diablo, if your refresh rate is only 60 , you're really only seeing 60 cycles of images per second. To create custom pixel clock settings and refresh rates follow these steps. Nvidia control panel > Change resolution > Customize > Create Custom Resolution > Under "Timing" change the automatic setting to "Manual". > Raise Refresh rate in 1hz increments >Test settings. One of two things will happen when you reach a clock your monitor can't handle. Your monitor will crash and display a warning stating that frequency can't be used OR you will start seeing artifacts all over your screen (Random colours, scrambling images). To use this custom refresh rate in Diablo, you must set the value in your D3prefs config file or use the "default" setting in game.**Note Can damage monitors if not used properly !! Use this at your own risk!!! SLI and Crossfire usersMulti-GPU systems are NOT supported by Diablo and usually cause FPS issues and or tearing screens. I would suggest trying to disable these features for Diablo or change their settings to see which gives the best results. !!!!Advanced users only!!!! Overclocking GPU. Overclocking the GPU for Diablo can yield some decent results. Focus on the memory clocks as opposed to to the core. Bump up the voltage to handle higher clocks . Use MSI afterburner , do not exceed 95'Celsius under load - Be careful. 2.) CPU and RAM Tweaks and Settings. Diablo 3 is a CPU intensive game. It relies on the CPU for most of it's graphics, physics and sounds. Here's a few things you can do to get the most out of yours. Most of these suggestions involve increasing heat and power consumption. Please use at your own risk. Unpark your coresI've been doing this for the past year and I'm loving it. Basically, if you have a multi-core CPU this program will force your processor to make sure all of it's cores stay active- no matter what. Create a system restore point if you feel you might be at risk to overheat and crash . Laptop and netbook users monitor temperatures closely or avoid all together. Download @ > Unzip and run the program >Restart computer. Large Address AwareThis program can force any 32 bit Windows application (D3 is 32 bit) to use more than 2 gigs of RAM . This can help with stuttering issues on high end P.C's and can also solve crash issues on systems with low RAM. Only use if you have 3 gigs of RAM or over . Download @ > Unzip and extract > Launch Large address aware > Browse for the Diablo 3.exe . It is usually in Program Files(x86)> Diablo 3. Make sure you choose the main .exe and not the launcher! Once completed you'll see a message "Updated successfully" **Note**!! There is a lot of controversy if LAA is already implemented into Diablo 3 or not. See "TheTias" post on page three for more information** Timer ResolutionAnother CPU program that sets the time it takes for Windows to give instructions to the CPU . The standard rate is 15ms . This program will reduce that time all the way to .5ms, increasing system response times and possibly removing the stutter associated with lower end CPU's. Download the Free version of the App here. Download the free version or Windows XP version as it's labeled (Will work fine with other O/S) Unzip the .exe > Click Maximum > Keep program open to keep maximum resolution time (As soon as program is closed default values are reset . **Note will decrease battery life and increase power consumption for all CPU's, use at own risk !! Set Diablo to "High priority"In the task manager. Results will vary. This essentially lets Windows know that Diablo has permission to use almost all the resources it wants. Press Contol+Alt+Delete to enter the task manger. Right click Diablo to set the priority. *Note Diablo can also be set to Real-time for 100% CPU priority. However , your system may become unstable if you have multiple applications running. Disable Speedstep and Powernow! TechnologiesBoth of these CPU settings from Intel and AMD essentially lower your CPU's speed and voltage when it thinks you don't need the power. Disabling them will force your CPU to always perform at it's maximum . Will not increase frames, but can make Diablo more stable and increase overall system response times. These settings can found in your BIOS under "Advanced CPU settings" ---Thanks to user Nikuya for the suggestion --- ***Note Will decrease battery life for Laptops as well as increase Idle temperatures for all users ! OverclockingBecause of Diablo's dependency on the CPU, overclocking can give huge boosts in performance. If your CPU overclocks well (Do a quick Google search to find out ) and your motherboard supports it, I would definitely recommend it . Chapter 3: In game settings, D3Prefs Config File Settings and Suggestions 1.) In game settings To perfectly honest, not all of these settings will drastically increase or lower performance. As mentioned before , Diablo 3 is such a CPU intensive game. There's only so much you can change graphically to get better frames. Either way let's go over them and see which ones give us the best increases. Display mode This setting can cause huge headaches. Some users have reported frame increases using Full screen (Windowed Mode). I recommend trying both setting and see which one best suits your setup. Keep in mind using any mode other than Full-screen will force Diablo to use your computers desktop resolution and refresh-rate. ResolutionChoose your monitors native resolution to start. You can lower your resolution to increase frames but image quality will be greatly reduced. Max Foreground FPSThis is important, I like to keep my max background capped at 75 . This is because my monitors refresh rate is 75hz. This keeps a smooth frame rate without the use of V sync. I would suggest setting the value to "60" to start. Go up from there if your system can handle it. Max Background FPS This controls the frame-rate of Diablo while minimized. Lowering to "1" will increase O/S performance when Diablo is running in the background. Textures ,Shadows and Clutter quality These settings are GPU related and won't have much affect on performance unless your GPU is a low end card. Set to your visual desire. Low FXThis setting does increase frames slightly on my system, but at the cost of visuals. Try it out for yourself PhysicsThis setting Relies on the CPU and lowering it will give a nice increase in performance. Personally, the physics is one of my favorite things about Diablo 3 graphic engine so the performance hit is worth it! Sound settingsIt is important to note that if you DO NOT have an aftermarket Sound Card , the sound processing gets dumped entirely on the CPU. Diablo is full of high quality sounds with lots of channels firing off . On low end CPU's , lowering the sound qaulity all the way can give a huge increase in performance, especially in large group fights. 2.) D3prefs Config File Settings The D3prefs config file has a lot of different settings you can change. To get there go Documents > Diablo 3 > D3prefs.txt. I'll list the settings known to have an impact on performance below - "Displaymodebitdepth" value from "32" to "16"This setting can have a big impact on performance, but at the cost of the amount of colours available to Diablo. If you don't mind taking the visual hit, use this setting. "Hardware class" valueTry values 1-4 to see which gives you the best performance. The exact use of this setting is unknown but it sounds like Diablos way of generalizing your video cards performance. ---Thanks to user Wrain for this suggestion.--- "Disable TrilinearFiltering "1".This will disable the filtering responsible for smoothing out blown up pixels. This can boost performance significantly depending on your card. The amount of visual loss depends on your card as well . ---Thanks again to user Wrain for this suggestion ---- "MipBias “X.XXXX” valueI have not personally tested this but have seen a few websites mention increasing this value will decrease texture quality and in turn increase performance. Play around with it and see if it works for you. "Reflection Quality" to "0" for low quality and "1-3" for high. Reflections can be tough to handle for lower end cards. Keep this setting at 0 unless you have a powerful GPU. 3.) Suggestions and tricks for performance increases Install Diablo onto a Flash DriveThis will reduce hard drive access times, preventing the initial lag some users experience when entering new dungeons, casting a new spell or engaging a large group of mobs. Only use if you have USB 3.0 and a high quality flash drive with 16 or more Gigs of space. A Solid State Drive will also stop this lag from happening. A detailed thread explaining how to do this can be found here - ----Thanks to user Edstroyer for this solution ---- Increase your monitors refresh rateIncreasing this can make Diablo look and feel a lot smoother . First, find out your monitors maximum refresh rate with the resolution you intend to use , then set the "DisplayModeRefreshRate" value in the D3prefs config. Run the repair UtilityWithin the launcher go Help > Repair tool . If you're experiencing stuttering frames, game crashing to desktop and many other headaches, try running this tool to correct any files that may have become corrupt over the patching process. Razr Game BoosterThis program combines a lot of my suggestions into one application and makes it easy to change advanced system setting without digging through your control panel. You can also use it to monitor almost all system temperatures. I do not use this personally as you have to make an account with Razr to open it. Use at your own risk. Letrix Latency FixThis latency fix has been floating around Blizzard games for years now. It changes the Windows TCP/IP settings to better reflect gaming. Some users report their Latency cut in half! Others, including myself notice no difference at all. Use at your own risk . Download @ Restart computer or disable / enable Network adapter to activate. Keep components dust freeSpray down the all of the opening on your case, especially fan outlets and inlets.Also spray down the CPU's heatsink with a can of air from your local computer shop. If you're comfortable enough, take off the heatsink, clean everything out and re-apply a high quality thermal paste . Lower temperatures keep your performance consistent . Clean your Video card at the same time RAM is probably the biggest bang for your back as far as upgrades are concerned . To run optimally with Windows 7 you should have 6 gigs of RAM or more. **Note -You MUST have a 64 bit operating system to use more than 4 gigs of RAM. Purchasing a Sound Card and Network Card is a good way to take the load off of your CPU , increase frames and all around system performance. The difference in sound quality between On-board sound and an aftermarket Sound Card is night and day . Chapter 4: Troubleshooting In this chapter we'll go over a few of the most common issues and possible fixes for D3. This section will always be updated and suggestions are welcome ! 1.) Low FPS , Stuttering Frames, Massive FPS drops Framerate issues are very frustrating and happen on old and new computers alike. It is not uncommon for a brand new rig to have low FPS in Diablo. Below I will list possible fixes , try to follow them in order. -First and foremost .Update all System, Network, GPU and Sound drivers (See chapter 1). -Make sure no programs and or Anti-viruses are running in the background. Use Task Manager to see which programs are using which resources and use MSconfig to stop them from launching(See chapter 1) -Make sure all Windows Power Saving features are set to "Maximum performance . As well, make your GPU is set to work at maximum performance. (**This can be detrimental to Laptop users** (See Chapter 1) - Confirm that Diablo is utilizing all of your CPU's power. In Task Manager set Diablo to "High priority" and set it's affinity to use all cores. Unparking cores and Disabling Step features in the BIOS are also good tools to help insure the CPU is always working to it's fullest (See chapter 2). -Re-configure In game and GPU display settings (See Chapter 2) -Re-configure or Delete/Move D3prefs.txt . (See chapter 3) 2. 40 FPS cap fix -This issue is caused by your USB overpolling the system. An HID device (controller,gaming keyboard, etc.) is interfering with your system and causing it to bog down your frames. To fix this go into Device manger>Human Interface Devices> Disable all HID complaint devices. This will fix the issue, but could disable your components, make sure to re-enable after diablo is closed. 3.) Crashing to Desktop , unresponsive program and Windows/ Diablo Error messages. - Most , if not all of these issues are software related (Diablo 3 ,Windows or driver issue ). First things first is to check all system drivers and make sure they're up to date. Also try rolling back to an older Video Card driver to see if the new one is causing issues. -If the error message is specific and has a code, search the forums or Google for a solution. Chances are somebody has had the same problem you have! -If that fails, run the Blizzard repair tool in the Diablo launcher. When that doesn't work, you could try to re-install Diablo 3 . -Although it's a headache, sometimes the easiest fix for software related errors is to Re-format your P.C. This is a last resort and should only be done if you're comfortable doing it. 4.) Crashing to black screen, crashing to random colours, BSOD's and system lock ups. ***Before troubleshooting this section , you must know if the problem only happens in Diablo 3 . Try running other intensive games or run a stress test on your video card and CPU. If only Diablo is crashing, we can assume the problem is still software . If other games and applications crash , it's more then likely there is a hardware fault somewhere in your system . *note -Corrupt or incompatible drivers, although uncommon, have been known to crash like a hardware fault -Pixelated screens, random coloured dots and lines prior to crashing is almost a sure sign of a Video Card fault and or overheating. !!Advanced users only!! Remove the card from your computer . Spray down the exterior of the card removing all dust and wipe down the golden PCI connections with a damp cloth. Re seat the video card and screw it in tightly . Make sure all power connectors are snug. -BSOD or Blue screen crashes, if not a software problem, are usually associated with the hard drive or RAM. Your best bet is write down the error code that comes up and figure out what exactly it pertains too. Most Blue screens will restart the computer as soon as it pops up . There is an option to change this so you can have time to catch the error code. Go Control Panel > System and Security > System > Advanced system settings > Start up and Recovery Settings > Uncheck "Automatically Restart" 5.) Testing components. -Checking for Hard-drive errors can be achieved through Scan disk. Go to your hard disk properties and run the tool. -RAM can be tested with various programs or the system BIOS. An easier way is using the built in Windows application . Type "mdsched.exe" into the Start menu search and press enter. You will be prompted to restart your computer . -Power supplies. In my 15 years of working on and building computers , almost every time a friend brought me a gaming computer that kept shutting off at random, the power supply was the culprit . You can test these with Multimeters and paperclips if you're electrical savvy, the better way how ever is to try it in another setup . If it does the same thing, you know where your problem lies. You can also check your Hardware Monitor in the BIOS, pay attention to the Voltage rails . They should be in line with what voltage they pertain to (3.3v should be close to 3.3 , 12v should just above 12, etc etc. A Quality PSU makes all the difference in a gaming rig. Pay close attention to the 12v+ rail numbers and weight of the power supply when purchasing a new one, not the watts . -More trouble shooting and tips will be added soon! Good luck and enjoy Diablo! [i][/i]JoshLancergt123 Apr 13
Jul 17 Crash - Black or Gray Screen Crashes Due to Razer Chroma Software Crash - Black Screen Crashes Due to Razer Chroma Software We've received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. 1. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, please contact Razer for help or follow the manual installation steps below.) 2. Retest the game. 3. If that doesn't work, uninstall your current build of Razer Chroma SDK Core Components. Instructions are under the header for The Chroma SDK supported games and applications aren’t showing any Chroma effects. How do I fix it? If you do not have this installed, please contact Razer for help or follow the manual installation steps below. 4. Retest the game If the above fix doesn’t work, it is possible that some modules were left behind during the uninstallation process. Make sure that these files are no longer on the computer. If they still exist and you are unable to delete them manually, contact Razer for help. C:\Windows\System32\RzChromaSDK64.dll C:\Windows\SysWOW64\RzChromaSDK.dll C:\Windows\SysWOW64\RzAPIChromaSDK.dll Manual Chroma Installation Steps If you cannot install Razer Chroma SDK Core Components because you no longer have your device or run into an error, install it from this link. Under step 1, the second hyperlink will download the installer. If these crashes persist, please create your own thread or contact our support team directly for more help. When doing this, please ensure that you list all steps you've tried to troubleshoot your crash, and link this thread if you have followed the steps above.Drakuloth0 Jul 17
Jun 14, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 14, 2017
Jun 28 Characters Missing or Logging Into The Wrong Region - 3/21/17 Hey folks, We've recently seen some reports of people logging in and noticing that all of their characters are missing. This mainly happens when logging into the wrong region. For example, if your characters are on the US servers and you happen to log into the EU servers, no characters are going to show up because they are saved on the US servers, and not on the EU servers. To resolve this, you would normally just log out and verify that you are logging into the correct region. However, the reports we've been seeing state that setting the client to the correct region in the Blizzard app has not been working. We're aware of this issue, and we're currently investigating the cause of it. In the meantime, if you have verified that your app and game are set to the correct region, and you are still missing your characters, please try the launching D3 manually, since that workaround seems to work. Here's how to do that: 1. Navigate to the Diablo III folder. 2. Locate the Diablo III.exe, right click on it and select Create shortcut. 3. Move the newly created shortcut to the desktop. 4. Right click on the shortcut and select Properties. 5. In the Target field, leave a space after the last quotation mark and add -launch The target line should now look something like this: "C:\Program Files (x86)\Diablo III\Diablo III.exe" -launch 6. Click on the Apply button and use the shortcut to launch the game. When the game loads up, you should see the old login screen which you can now use to log in. Before doing that, check that the correct region is selected. You can seen the region in small font below the login button. If the wrong region is selected, click on Options > Account, and change the region in the Server Region Selection drop down menu. For Mac users please try the steps here: ______________________________________________________ Customer Support Contact InformationDankorii152 Jun 28
4h Series 17, Progressing past Torment 1? I had this issue last season where changing my difficulty level above Torment 1. I have finished the whole season and most of the challenge that follows it. I have tried all that was suggested last season: I have restarted my computer, I have restarted the game repeatedly, I have done the whole story line, I have done the Greater rifts solo all the way to Torment 13. Last night, my son and I successfully Greater Rifted to Level 83. We both started the season at the same time and he can select any Torment level he wants and I cannot select above Torment 1. I need help! Can someone tell me what I need to do to unlock this part of my season? Is there something I need to do differently? Is there tech support needed in my situation? LorenDakAttack10 4h
6h An error has occurred. Diablo 3 keeps crashing after i press play on battle net.What am I supposed to do. 515C59CB-DD94-425A-8BC6-2279BEDF77F2Zackoulis244 6h
8h Game wont launch I am running windows 10. When I hit launch in the browser it says launching for a few seconds and then goes back to the play button. No matter how long I wait the game wont launch. I have done the scan and repair option, and that hasn't changed anything. Not sure what to do.Lorance10 8h
8h Constant Disconnects from the Game Played for years and no problems. Lately the game disconnects. Shows- you have been disconnected from the game, lost connection. Error 1016. I have done all I can. ip configed everything, checked ubs power shutdown thing. Cannot find anything wrong on my end. Water cooled processor, Nivedia 1070 card. Temps all show fine. My system relative pretty good. Everything fine but this only thing. Did upgrade to Win 10 from win7 everything seems Ok. But could it be this? Microsoft said no more support for win7 after awhile so seemed OK. Have played America and went to Europe to see. Same issue. Play 15-20 min- disconnect. Cannot play this game without Exit Restart after Completely anything, if it completes. Hate this.Connie32 8h
11h Constant Disconnections (Arris, Spectrum, Suddenlink) I've tried all the solutions that Blizzard has asked. 1) Never disconnected from Diablo 3 before like I am now. I don't have any lag whatsoever and my game just stops and says blah blah blah error 1016 (I know this is a general error) 2) Diablo 3 is the only thing I have an issue with. I've tried other games as well, and none of them give me problems 3) These disconnects started with season 17!!!! 4) Wireless connection (I can't go wired) Here is the WinMTR |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 97 | 53197 | 1806 | 2 | 8 | 116 | 3 | | No response from host - 100 | 31899 | 0 | 0 | 0 | 0 | 0 | | - 98 | 60417 | 1592 | 10 | 20 | 166 | 17 | | - 98 | 60188 | 1597 | 15 | 26 | 161 | 25 | | - 98 | 61146 | 1546 | 15 | 25 | 168 | 33 | | - 99 | 39564 | 425 | 0 | 24 | 163 | 25 | | - 98 | 61970 | 1288 | 16 | 28 | 158 | 23 | | - 99 | 47674 | 785 | 37 | 50 | 147 | 51 | | - 100 | 59536 | 507 | 46 | 56 | 164 | 60 | | - 100 | 60008 | 477 | 46 | 57 | 220 | 53 | | - 99 | 32271 | 511 | 46 | 59 | 234 | 118 | | - 100 | 47367 | 421 | 46 | 55 | 181 | 49 | | - 97 | 53214 | 1805 | 46 | 59 | 211 | 57 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderKindran171 11h
16h "An error has occurred" and killed in HC. The game crashed while in a T16 rift giving the error screen. I felt really confident this time that I would survive the incident since without any gold this character had nearly 800mill toughness, but was also wearing gold wraps, boon of the hoarder, and there was plenty of gold lying around for my pet to pickup while I was offline. I didn't copy the error code when it happened as I was panicking to get back in and help my brother who is half my paragon and struggling without me. His game similarly crashed soon after (luckily while he was in town) and I managed to get his code which was 3C1B2C84-FA8F-4AA6-9844-41092B19A24A. Maybe just a coincidence and unrelated. My problem is this; I was under the impression that if the game goes offline, my character will be logged out after 10 seconds. Is this still the case? If so, there is no way I should have died. If not, why not? I have lost more than 1700 gem levels (augments and gems combined) and 7 primals to such game crashes this season and would really like it to stop. The first time was on my Shadow build, and even though there was only 2 trash mobs near me when it happened, 10 seconds is enough time for Shadow to lose most of it's defense as it is nearly all reliant on activity. This time however I am certain that had the game logged me out after 10 seconds, I would have lived. I feel like with this character dying in such circumstances that a game crash will always mean death - nothing I can do with my build can prevent it. The threat of these random crashes is making HC untenable to play, and before you say to go and play softcore, solitaire would be more exciting than that. It is not an option. Please help me (if the problem is on my end), or fix the game if it is on yours. I've really enjoyed this season so far and would love to continue.Hamulus1 16h
1d Getting forums "error report" when reporting I'm trying to report a negative disturbance in one of my thread so deletion won't happen. The pop up window keeps saying "error report" providing no code. Something stills prevent me from reporting on the forums and this has happen many times before. I've flush dns, clear cookies of all settings,refresh, and log out to log in with no avail. I can't even contact support of the nature of the problem without having a premade display telling me what I need to do if this happens. I'm at a lost of how to do this and how to try other ways to contact support with a ticket. I have all drivers up to date and have most important windows 8.1 updates. I have all recommended updates that was provided for me. Here's my rig: Geforce 920M Geforce Experience version Driver version 425.31 Intel (R) Core(TM) i5-4210M CPU @2.60GHz 7.92G RAM Monitor 1366x768, 60HzWise5 1d
1d a wow related question i would,ve posted on wow forms but im not subbed, My question, DOES WoW count as both 1. preautherized payments. 2.reccurring bill payment. for context im trying to qualify for a free ipad from RBC bank. imagen a grown !@# man asking for help. in my books wow would qualify as both but i came to land of the smart people just to double check.guardian4 1d
1d random game drops ive been getting random game drops all day... i load diablo 3 play for any where from 5 to 20 minutes and then it will just freeze for a second then kicks me clean out of the game no error code or anything im not even sure what to do to try and fix itcripJ2 1d
1d Error 300016 Every time I try to upgrade to full game, I am met with the same error. I have uninstalled and reinstalled everything, including app, and even tried creating different accounts to test the error. Does anyone have any idea what's going on? It seems to me that there is no fix, and I'm afraid to purchase the game and be met with the same error when trying to access.reeeeeeeee3 1d
2d High Ping Spikes I ran the looking glass tests, don't really know what the issue is because I don't know how to read/interpret the test itself. TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard Blizzard 1.198 ms 1.189 ms 1.188 ms 2 ( 2.163 ms 2.164 ms 2.165 ms 3 ( 2.220 ms 2.250 ms 2.250 ms 4 ( 2.167 ms 2.198 ms 2.198 ms 5 ( 6.963 ms 6.967 ms 6.968 ms 6 * * * 7 ( 6.194 ms 6.230 ms 6.544 ms 8 ( 6.017 ms 6.029 ms 5.833 ms 9 ( 7.157 ms 7.168 ms 7.163 ms 10 ( 33.445 ms 32.928 ms 32.915 ms 11 ( 34.315 ms 32.910 ms 32.468 ms 12 ( 41.046 ms 40.948 ms 40.912 ms 13 ( 40.863 ms 40.882 ms 40.892 ms 14 ( 41.054 ms 41.192 ms 41.067 ms 15 ( 57.099 ms 55.733 ms 53.565 ms 22/06/2019 18:02:38 UTC -------------------- PING: PING ( 56(84) bytes of data. 64 bytes from icmp_seq=1 ttl=52 time=50.7 ms 64 bytes from icmp_seq=2 ttl=52 time=51.0 ms 64 bytes from icmp_seq=3 ttl=52 time=55.7 ms 64 bytes from icmp_seq=4 ttl=52 time=53.6 ms --- ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 2999ms rtt min/avg/max/mdev = 50.769/52.799/55.727/2.032 ms 22/06/2019 18:02:38 UTC -------------------- MTR: Start: Sat Jun 22 18:02:38 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.8 0.2 5.1 1.4 2.|-- 0.0% 10 0.7 1.0 0.4 3.0 0.7 3.|-- 0.0% 10 0.7 0.6 0.6 0.8 0.0 4.|-- 0.0% 10 0.5 0.7 0.5 0.8 0.0 5.|-- 0.0% 10 5.8 6.3 5.7 9.5 1.1 6.|-- 90.0% 10 12471 12471 12471 12471 0.0 7.|-- 0.0% 10 6.0 11.5 5.8 50.1 13.9 8.|-- 0.0% 10 6.1 5.8 5.6 6.1 0.0 9.|-- 0.0% 10 6.6 7.3 6.6 8.2 0.0 10.|-- 0.0% 10 33.4 33.3 32.8 34.3 0.3 11.|-- 0.0% 10 33.4 33.4 32.4 34.6 0.5 12.|-- 0.0% 10 41.1 41.0 40.8 41.4 0.0 13.|-- 0.0% 10 41.0 40.9 40.8 41.0 0.0 14.|-- 0.0% 10 41.3 41.2 41.1 41.3 0.0 15.|-- 0.0% 10 68.9 56.6 50.6 68.9 6.7 22/06/2019 18:02:38 UTC -------------------- Anything I can do here to fix this issue? Diablo is beginning to become unplayable for me and my wife.KGBINC1 2d
2d The game is laggy, glitches, choppy My computer system is dell Vostro 5568. Intel core i5 7200u 2.5ghz. Ram is 4GB. The graphic card is Nvidia 940MX 2GB Ram. The system meets the game system requirement, however my game performance is chopping, glitches, laggy…. I can not play the game as smooth as it should be. So please help me fix the problem. ThanksDang4 2d
2d WinMTR Okay, dear author. You is technical specialist for controlled losses connection packages. And so? If I right understood then program "WinMTR" is maked from ryska, RYSKA, understand what I say? -this program from ryska men, -right, yes?-okay. This program not official project. That is all arabian numbers from this program going t'rash'ed US forum, - yea? -right. I like US forum but I no like uropo'ryska t'rash on US forum. Remember so next: -real help its directly help, not that afelas numbers.ikki2 2d
2d Frequent disconnections HI guys, I'm experiencing frequent disconnections from server. This is repeating issue not only for me. This disconnection occur during GR's, Bounties etc. Just was finishing bounties and on the last bounty boss kill for last chest - boom code 1061 or something like that. My net never stopped as I check the ping connection and it is showing no interruptions, so this is coming from server. WHY the game is just trowing me out?!? It is so annoying. Also its !@#$ing making me angry that after disconnection when u re-start the game, game is moving crappy and laggy y? You just restarted game because server DC you and game i moving like slow motion picture WTF guys seriously!!!Rejev3 2d
2d lost game I bought Diable 3 a while ago. bought a new computer and tried to log in but now my battle net doesn't show my game.J33white1 2d
3d Opened a ticket with no resolution. Please assist. Please bare with me, this is a long frustrating post. A few years ago I got the Microstutter issue and pretty much lived with it until I saw my Cousin playing on an older rig with straight up flawless FPS. I thought it was weird but I was planning on upgrading my machine anyway. So, I upgraded to the following AMD Ryzen 5 1600 (After market water cooler) Gigabyte AB350 - Gaming GSkill DDR4 - 3200 16g Radeon RX 560 (This has been upgraded since the initial upgrade, I don't remember what I had at that time) Game is on a Kingston SSD 240g 650 Corsair PSU After that, same thing....still Microstuttering. So I dealth with it until this patch and now not only am I getting the Microstutter, I'm getting random FPR drops from 60 to 20 and I lose audio for the moment as well. I've tried EVERYthing I've found on the boards. Delete D3prefs, run in this mode or this mode. Xbox stuff is off. Running a custom power option I made specifically for "high performance" I've turned down/off all settings in options and it literally has ZERO effect on it. Yes, that includes disabling audio altogether. I just recently uninstalled the game and blew out all instances of it in the registry just in case with no change. The only thing I've yet to do is reinstall OS and I don't think that needs to be necessary. I opened a ticket and went through everything with them, I sent DXDiag, HW Monitor, WinMT, MSInfo and even scheduled a call in which I let the dude hop on my machine and he spent 2-3 hours trying this and that and basically told me "sorry, ask on the forums...everything looks fine here" Someone please help me. I'd love to get back in to this season and enjoy it. Many Thanks, SabaElSaba14 3d
3d Simple explanation. I will try and explain this as simply as possible. The new regulations do not take into account previous building codes from 1950's to the late 1970's. During that time frame houses were considered grounded because of the plumbing. Metal pipes were connected to cast iron water mains. However when all those water mains get replaced by PVC pipe, the houses are no longer grounded. Whereas all the house in Lawton built during that time frame are now being grounded by Cable. The current regulations for installing cable to my understanding (will get a face to face understanding soon) classify Cable with telephone lines which are already in the ground. Still working on my problem. Will keep you posted. My house has been grounded correctly. I now have to talk to the local cable company about the fact that their techs instantly become a grounding cable the moment they touch a power box for an UN-grounded house. This also causes an amplification of the surge pulses from our antiquated grid system. I can just sit and watch the battle net app or scroll the book of faces and get times on every pulse. I know it's not your fault but answer this. What is this problem doing to your bottom line let alone your monthly subscriptions?Djehooty4 3d
3d HIGH PING and spike lag hey I did WInMTR test and have this result. i usually have 120 ping with some spike lag to 500 or 600; . but now it start to become even worst. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 0 | 129 | 129 | 0 | 0 | 4 | 0 | | - 0 | 129 | 129 | 2 | 2 | 4 | 2 | | - 0 | 129 | 129 | 2 | 2 | 18 | 2 | | - 0 | 129 | 129 | 1 | 2 | 8 | 2 | | - 0 | 129 | 129 | 1 | 2 | 18 | 2 | | No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 | | - 25 | 66 | 50 | 0 | 39 | 61 | 28 | | - 32 | 58 | 40 | 99 | 111 | 114 | 99 | | - 28 | 62 | 45 | 0 | 116 | 119 | 108 | | - 27 | 64 | 47 | 0 | 112 | 117 | 111 | | - 40 | 51 | 31 | 101 | 111 | 117 | 111 | | No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 | | - 40 | 50 | 30 | 106 | 115 | 139 | 122 | | - 31 | 59 | 41 | 109 | 121 | 153 | 109 | | - 31 | 59 | 41 | 0 | 117 | 162 | 119 | | - 23 | 70 | 54 | 108 | 118 | 154 | 114 | | - 40 | 51 | 31 | 108 | 121 | 125 | 108 | | - 28 | 62 | 45 | 103 | 114 | 118 | 103 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProvideriThrower2 3d
3d Error 3600 after patch. Everytime a new patch is put in lately i have to reinstall my game completely i keep getting error 3600. Really getting obnoxious at this point i can't even log into the game.David231 3d
4d Super Low FPS Hey guys just purchased and downloaded RoS with RoN pack and am trying to play but am only getting between 7-9 fps. Anyone know any fixes? It seems like 60+ fps is typical but with what I have the game is unplayable. I have an Intel Celeron CPU N2840 @ 2.16 Ghz 4GB ram 64 bit.Maninsuit7x11 4d
4d Server status 6/20/19 @ 7:50am EST 7:50 EST, maintenance window?Thierry16 4d
4d Random high ping and freezes High ping and freezes seem to come and go. The past couple days I can barely run rifts it's gotten so bad. I've never had a problem with Diablo 3 before so i'm at a lost on what to do. I did the flush dns and renew IP and no changes. I ran the WinMTr and I hope it can explain what's going on. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 0 | 598 | 598 | 2 | 7 | 26 | 11 | | - 0 | 598 | 598 | 5 | 7 | 26 | 11 | | - 0 | 598 | 598 | 7 | 9 | 26 | 8 | | - 0 | 598 | 598 | 14 | 18 | 30 | 18 | | - 0 | 598 | 598 | 16 | 18 | 29 | 18 | | - 0 | 598 | 598 | 12 | 21 | 172 | 35 | | - 0 | 594 | 594 | 77 | 101 | 2419 | 78 | | - 1 | 571 | 567 | 73 | 116 | 3967 | 120 | | - 0 | 598 | 598 | 76 | 96 | 510 | 78 | | - 0 | 594 | 594 | 73 | 101 | 2420 | 79 | | - 0 | 598 | 598 | 77 | 83 | 200 | 77 | | - 0 | 598 | 598 | 73 | 79 | 99 | 80 | | - 0 | 598 | 598 | 77 | 80 | 98 | 83 | | - 0 | 598 | 598 | 75 | 80 | 97 | 78 | |________________________________________________|______|______|______|______|______|______|Wargue18 4d
5d Constant lag spikes, rubber banding, and skills not casting. These kind of latency issues have been happening for a long time now. I tried my best to ignore them but I'm at the point now where I'd like to try to get to the bottom of it. Tried turning off ipv6, tried closing the update agent, checked my firewall, none of those potential solutions worked. Here are the results of my WinMTR test. |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 0 | 624 | 624 | 0 | 0 | 139 | 0 | | - 5 | 525 | 500 | 5 | 16 | 73 | 27 | | - 5 | 529 | 505 | 10 | 84 | 607 | 28 | | - 5 | 525 | 500 | 6 | 16 | 110 | 32 | | - 6 | 513 | 485 | 9 | 20 | 112 | 36 | | - 6 | 513 | 485 | 15 | 26 | 69 | 38 | | - 5 | 525 | 500 | 14 | 24 | 116 | 23 | | - 5 | 537 | 515 | 13 | 27 | 213 | 16 | | - 5 | 533 | 510 | 62 | 76 | 180 | 70 | | - 4 | 541 | 520 | 64 | 76 | 214 | 110 | | - 6 | 517 | 490 | 63 | 76 | 210 | 89 | | - 5 | 533 | 510 | 64 | 73 | 215 | 70 | | - 5 | 521 | 495 | 64 | 73 | 120 | 91 | |________________________________________________|______|______|______|______|______|______|Tsumugi1 5d
5d Game freeze every 1-2 minutes Every minute or so, my game will freeze for a second or two. This was not happening a few days ago before the season launched. I'm running on a 980ti i5 system with 32 GB of RAM. Anyone else experiencing this?Keidrolis43 5d
6d Random crashes with long numbers in dialog box After playing for just a few minutes, D3 crashes with a dialog box on the desktop containing large numbers. I've received different ones after each crash. Such as... 46E8EF68-87CD-4771-A43F-2787DC2F60DB 3226FB64-37F2-4F37-B808-DC84EE39BF7F Windows7 64bit Gigabyte ga-ep35c-ds3r kingston hyperx beast khx16c9t3k2/8xDaveJr2 6d
6d Linux Help with Stutter(Unsupported) ATM, and diablo 3 start up fine with playonlinux and a simple 64bit bottle(4.10 Staging). But diablo 3 has this distinct problem with massive stutter. One thing I've noticed is that my ram will go from a staring point to around 1.5-2gb higher then drop back down rapidly in a constant cycle. I'm assuming this has to do with this. Does anyone know the cause?Aital2 6d
6d Xbox One Patch 2.6.5 Update I am still running Patch 2.6.0 on Xbox One. I have checked under Manage Games and Add Ons for an update to 2.6.5 but nothing shows there. I am in the US and from what I have Patch 2.6.5 is available. Also verified the patch I am running under What's New. I'd appreciate steps on how to update my patch so that I can begin Season 17. Thanks!cheese7326 6d
6d Season 17 Guardian journey wont give me the rewards? No journey past chapter 4 will give me the rewards and I'm trying to figure out why. Is it because I haven't done the ones before it or something else. I've done bother destroyer and guardian but neither have actually finished?cjkyer3 6d
6d Server Bnet Launcher Queue again GOT 136 MINUTES TO WAIT TO OPEN BNET. After last server maintenance you did on tuesday the servers got a joke. Rollback tuesday server side settings!PardalBR10 6d
Jun 18 An Unexpected Error Has Occurred An Unexpected Error Has Occurred For some reason just recently Diablo 3 has been randomly crashing on me and giving me this error. It's not for anything specific either but it happens often enough that it makes it difficult to complete bounties and rifts. Please help. 59201784-0C0A-4901-8367-530DEA0E57F1LOLitsKen9 Jun 18
Jun 18 Freezing stuttering random feezing stuttering sick of it have tried everything i7 6700k maximus 9 hero latest everything gtx 980 4gb 1080p monitor ssd 32 gb ram 1000w psu gold nothing overheatingTrifecta65 Jun 18
Jun 17 Cannot Log In to Bnet OR Diablo... Trying to create a ticket and apart from needing my blood and way too much information about my computer to do so I am trying to run a traceroute as requested. The command IS NOT WORKING! I even copy and pasted from the page and it is not working either, have put in both the USA and the Australian addresses and still they dont work! I cannot log into the launcher OR the game right now. I am not happy! SOMEONE better get back to me, it is NOT my computer!Whitelder2 Jun 17
Jun 16 Low FPS Hello, here are some of my computer specs: 8GB RAM Intel Core i5-8500 3Ghz NVIDIA GeForce GTX 1060 6GB Diablo 3 is running on 20-35 FPS, even in city (I think it is worthing noting that the game does NOT freeze, it doesn't drop to 0 fps). I have updated my drivers, tried lowering video options, monitored my hardware's heat, tried running Diablo on 32-bit client and used Scan and Repair option in client. Nothing seemed to help. Any ideas?Dewkong5 Jun 16
17h Basically Unfriendly Players I've been playing other games on something not my PC, in fact I bought this game on my XBOX One, but have put in too much time here to switch to a new (and not Collectors') over there. But there is one thing very different. . . I can usually find someone to help me with things on the XBOX. I have found very few extremely nice folks that take their time to help me and answer questions and even play the game with me, but mostly my questions are met with silence. No one types back, or says anything. Often times it makes me want to go back and play my XBOX games, where people seem much more friendly. I wouldn't give up the great folks I have met here, but I do wish there were more good folks like 'em, instead of the usual trolls and people that just ignore. I bought this game the same day it came out, but I don't remember a lot of stuff, so I often try to get help. I don't remember how to make the headset work with the game. I don't understand some of how things work, but really get downhearted when no one will answer me or help. Just feeling like no one gives a rat's patootie!BrightSkies3 17h
Jun 15 nadeem hi I need to roll back my demon hunter .. pls and the items for demon hunter .. pls thank you .. I wish you helping me .. I need it .. I don't rember how I lose it I know you can help me and thanknadeem1231 Jun 15
Jun 14 Clan loot is not showing for entire clan The box is checked, but no one is able to see anyone's loot anymore. It's been about a week now since it's changed. I've toggled the filter but it does nothing.Hexenarch1 Jun 14
Jun 13 Are character name changes possible? I've been wondering for awhile if we'd get the option or if it would be possible somehow ticket for a character name change. I have an existing D3 character I really enjoy, but I dislike the name I rolled it with. It's a service I'd be willing to pay for if it were available, but as far as I can tell it is not. It's very much a personal thing as you only ever see it during quests and on menu screens, but still lends to feeling demotivated/enjoying the character class less. I'm not sure how hard set the game architecture is in terms of character names, but if it's possible in some way, or if anyone has successfully submitted a ticket for it and had a name change, please let me know.Batman38 Jun 13
Jun 13 Crash changes game settings For the third time in two days, while playing, a box pops up on the screen that says in the top part that I've lost my connection to the server. In the bottom it say something like "an error has been discovered." Nothing else. So, I do a cold reboot and resume playing, but notice immediately that some of my game settings have been changed (not something I asked for). I.e., dropped gold now shows the amount in a black box with white letters, some of the gear that's dropped is shown in the same manner. When I first loaded my character after the crash, I got this notification (on the screen with an arrow pointing to the applicable item) that said something like "You've now received your first quest." Duh, I'm level 25 in the highlands, I left my first quest behind days ago lol. After that, almost everything that happens in-game now has a similar box that pops up with an explanation. It's as if the game sees me as a brand-new player to D3. Again, not something I asked to be changed. I'll try and find where to reset that, but just wondering why a crash response would reset that. And, what else has been changed without me asking for it. Haven't seen everything yet to see if there are any other changes.SixSixSix1 Jun 13
Jun 13 Cant longin my account after a long time hi I cant login my account after not playing for long and error message is "There was a problem loading the game license. Please try again. (Code 395000) " can anyone help? thanksChipMunk1 Jun 13
Jun 13 Exporting XBox 360 character without access to old 360 So I played D3 on the XBox 360 when it first came out, leveled up multiple classes. Recently I purchased the XBox One version with Reaper of Souls and all the new content, and I can't export my characters. Everywhere I've looked says it should do it automatically or that I have to log into my old game on my old console and upload the info, but I do not have access to my old XBox 360 (I think it broke, I can't find it) and nothing I've tried seems to work. I still have all the D3 achievements logged because it was the same XBox account, I just can't seem to export the characters. Is there any way to resolve this? I'm missing out on serious paragon points from what I've read. Thank you for any assistance on this matter.NaturalNines1 Jun 13
Jun 12 Continuous Problems Logging in Continuous Problems Logging in Halfway through season 16, this behavior was fixed. For the last half of Season 16 right up until season 17 launched I had no trouble at all. Prior to halfway through season 16 had exactly the same troubles I'm having now. On attempting login, I'll get one of three errors, randomly. 1) The login dialog box will sit there and do nothing, finally giving me an error telling me that there was a problem accessing Blizzard services. 2) The login dialog box will show a green checkmark confirming connection to a Blizzard server. Then it will sit there and do nothing, finally giving me an error telling me there was a problem logging in. 3) The login dialog box will show green checkmarks confirming connection to a Blizzard server, and authenticated credentials, then it will sit there and do nothing, finally giving me an error telling me there was a problem loading the hero. These problems are aggravating and vexing, and twice as bad knowing that the situation was fixed but that you guys broke again with patch 2.6.5. It oftentimes takes me more than a minute to log into the game after it has started up and landed on the login screen.StoneOld1 Jun 12
Jun 12 Frequent lag spikes since the 6/4 maint in US Below is my post from the bug report forum on 6/7. I'm reposting because it was suggested that the issue may be a technical one and not a bug. ... ... As of 1:05pm today I ran a speed test @ with the following results: - 7ms Ping - 214.08 Mbps Down - 36.09 Mbps Up I'm in NYC on Optimum.BossDogg27 Jun 12