Technical Support

May 17, 2012 Welcome! Please Read Before Posting Welcome to the Technical Support forum for Diablo III. This forum exists to provide Diablo III customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 7am-8pm Pacific, 7 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues. If you wish to contact our Support team directly, you may do so through the following channels: - You can keep track of all your communication with Customer Support through your Blizzard account. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums: Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Please refrain from using profanity in your subject lines or thread body. While we do employ a filter that obscures offensive language this does not give license to use it freely. Please make new posts for your own issue, except where a solution has already been posted. Otherwise, please do not change the subject. Do not hijack threads with your new topic. Posting an issue which is similar but distinct from the original topic means that replies must either ignore your post or that of the original poster. Please post a subject title that provides a clear indication of the problem you are experiencing. Posting something like "Major problem!! Look inside" does not communicate anything about the issue you are facing. Unless addressing an issue not already covered in the in-game alert or the server status forum, please do not create posts relating to server stability or down time. Please refrain from posting commentary or complaints about the game, the support process, or policy enforcement. We understand that emotions can run high while dealing with technical issues, but such posts do not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is OK to post links to websites where contact info can be found, but posting actual info here on the forums is not permitted. We hope that this forum can continue to be a place where users can find quick resolution to their issues. To help do this we ask that the above guidelines be observed at all times when contributing to this forum. Lastly, please remember that Blizzard provides these forums as a venue for our customers to discuss our games. Posts can be deleted and users may be banned from this site, without prior warning or explanation, at the sole discretion of the forum moderators.Omrakos2 May 17, 2012
May 10, 2012 Basic Setup Troubleshooting Greetings, This thread is designed to help you troubleshoot and resolve installation, patching and connection related type issues. We recommend taking all the steps below before creating a post or contacting Technical Support. Additionally, we recommend checking out our Known Issues sticky (Coming Soon) to make sure you are not running into an issue that has already been reported. 1. Downloading 2. Installing/Patching 3. ConnectingRoraks3 May 10, 2012
Jan 15, 2015 Patching and Installation Troubleshooting Patching and installation issues are some of the more common issues that we come across in the Tech Support Forums. This thread will highlight some troubleshooting steps that have been proven to resolve most of the patching and installation issues that you as a player may encounter. Most of the support articles linked below will include steps for both, Windows and Mac systems. However, if you require further assistance with a Mac Installation or Patching issue that has not been mentioned in this sticky thread, you will want to post in our Mac Technical Support Forum. Installation Troubleshooting Steps Patch Troubleshooting StepsDankorii2 Jan 15, 2015
Jun 22, 2012 Diablo III common errors and solutions Below are error codes and messages you may experience during installation, gameplay, and client log in. If you are experiencing any of these errors, please follow the steps provided. Installation, Setup and Patching issues "If your installation disc has been ejected, please reinsert and try again. If not, or if you keep seeing this error, log in to the Blizzard App and install Diablo III digitally" - If you downloaded the installer digitally, this error indicates that it did not convert the files correctly. This can often be caused by closing the downloader early. Though the downloader may show 100%, please allow some time for it to fully complete. To resolve this issue, log into the Blizzard Desktop Application and re-run the downloader. Error 108 or "An unexpected decryption error occurred" - This can be caused by corrupted, damaged or incomplete installation files. It can often times be caused by closing the downloader early. Though the downloader may show 100%, please allow some time for it to fully complete. You may be able to fix this by running the downloader and pointing it to the same saved location so that it may scan and download any missing files. Unable to Initalize Streaming - This error can generally be caused by security software on your computer. During this time, however, it's possible that the error is caused by the number of people hitting the servers. Please double check your firewall settings and try again. Updating Setup Files - If you're stuck on "Updating Setup Files" try these troubleshooting steps, as well as these. Some other players have had success with this workaround, but be aware that it is not something we can suggest. Error BLZPTS00007 - This indicates that the Agent support program was unable to run. Try waiting a few minutes, then reattempt. If that fails, restart the computer and try the game again. Should the issue persist, uninstall your current copy of the game and download again from the Blizzard Game Downloads page. Error 3012 and 3014 - Please be sure to uninstall the Beta, and ensure that the Diablo III Beta folder is deleted.Velnrak3 Jun 22, 2012
Apr 13 FPS Optimization and Basic Troubleshooting Thread! Introduction Hello everyone! There seems to be a lot of players coming to the tech support forums asking for ways to increase their FPS. Instead of repeating ourselves over and over, I've decided to compile all of the tricks and tweaks we've learned into one spot. I see many users with top end gaming systems complaining about low and stuttering frames, yet others with 5 year old systems that run Diablo with flying colours. Before you give up on Diablo 3 and blame Blizzard for not developing a game that's compatible with your computer, take some time and go through these suggestions. I'm also going to include a troubleshooting section. If you have any questions feel free to ask here! Sections Chapter 1: Basic Setup for Diablo and Windows Performance Tips Chapter 2: Hardware Tweaking 1. GPU settings 2. CPU and RAM tweaks Chapter 3: In game settings , D3prefs Config File and Performance Suggestions . 1. D3prefs.config file settings. 2. In game settings 3. Suggestions for performance increases Chapter 4: Troubleshooting 1. Low FPS , Stuttering Frames, Massive FPS drops (Go here first !! ) 2. 40 FPS cap fix 3. Crashing to Desktop , Unresponsive program and error messages 4. Crashing to black screen, crashing to random colours, BSOD's and system lock ups. 5. Testing hardware components Chapter 1 Basic Setup for Diablo and Windows Performance Tips In this chapter we will go over preparing D3 as well as tweaking your operating system for better performance. 1.) Before starting Diablo , take the time to update all of your system drivers. Video card, Chipset, Soundcard, Network card and SSD- drivers if applicable . You can find out which components you have by looking in the manual your computer came with, the box your motherboard came with or by typing in your motherboard / Computer name and model into Google. Nvidia Geforce drivers - AMD Radeon drivers - 2.) Fully update Diablo 3 . Open up the D3 launcher to begin updating . If the downloaded does not start or is unreasonably slow, try disabling peer to peer transfer . If that does not work, make sure your ports 3724 and 6881 are open through your firewall or router. 3.) Update and configure Windows. If Windows is not configured right it will bog down your system and in turn slow down Diablo . There are numerous settings within Windows that can help improve FPS and performance . I'll list them below Run MSconfig MSconfig is a powerful tool built into Windows that allows you to choose which services and programs your computer starts with, freeing up RAM for Diablo to use. Disable any services you do not use and stop most programs from opening up (Exlude Video , Sound and network applications ).To get there ...Open start menu > Search programs and files > MSconfig. **Note- Windows 8 and 10 users. MS config has been replaced by "startup" and "services". Check your task manager for these tabs. Adjust Visuals for better performanceAn old tweak that isn't as relevant these days , but will help out older Video cards and users with low amounts of RAM. Right click My computer >Properties > Advanced system settings > Performance > Select "Adjust for best Peformance ". Adjust power settingsThese settings control various system components (Including CPU) to help reduce power consumption . Unless your conserving battery power on a latoptop or you're trying to cut down on your power bill, make sure you set the Power Mode to "High performance" . Go Control Panel > System and Security > Power options > Select High performance Remove GPU Power Saving Features*** Nvidia users only ! This Widows registry tweak will remove all of the Video Card power saver features. Forcing your video card to work at full potential at all times. This is mostly for desktop users as battery life will suffer when used on a laptop Go Start > Searchbox > type "Regedit" > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Video In this you will see several keys. The one you are looking for is folder "0000", which most will have. it will also have a ton of registry values in it. in this folder you will create the following DWORD and values. PerfLevelSrc, HEX 3322 PowerMizerEnable, HEX 0 PowermizerLevel, HEX 1 PowermizerLevelAC, HEX 1 ---Thanks to user Morogoth for this suggestion! --- Download all Windows updates and Service packsNever hurts to be up to date and secure . Some service packs are required just to install Diablo . Defragment your Hard driveThis will help ensure the hard drive isn't searching for fragmented Diablo files while you're playing ! Go Start Menu >Accessories > System tools > Disk Defgragmenter . *Note* - Do not defragment an SSD drive, doing so can lead to damage - Thanks TheTias for this warning**. Disable all Anti-Virus software or Windows defenderGamers shouldn't need an Anti-virus anyhow. Only run them if you're not in game. Windows defender is Microsofts built-in antivirus. It works very well, but can slown down older PC's. To disable it, Windowskey+R, type defender in searchbox. Chapter 2 : Hardware tweaking In this Chapter we'll go over GPU, CPU and RAM tweaking. These are to be done at your own risk ! Anticipate some of these changes will increase the temperatures in your computer. 1.) Video card settings . Although Diablo 3 is mainly a CPU dependent game, it is important to adjust the GPU settings to better reflect your system as opposed to what the manufacture suggests. This guide will be based around Nvidia cards . AMD settings will be relatively similar. Start by entering the Nvidia control panel . Right click Desktop > Nvidia control panel Anisotropic filter and Anti-aliasing Are both used to smooth out edges on 3d models . If you have a low end card ( GTX 260 and below) it is best to keep these turned "Off". Otherwise, set them to "Application controlled" . Anti-aliasing- Transparency This setting can have a massive effect on FPS. Unless you have a powerful video card , turn this setting off . Maximum per-rendered framesA great setting for low end cards that allows the GPU to have have a smoother image when the FPS is low. Set value to "2" . Lower to zero if you experience any mouse lag. Multidisplay/ Mixed GPU acceleration Unless you have a dual monitor setup , Set to "Single Display Performance Mode" Power management modeThis setting can be detrimental for laptop users. Always make sure it's set "Max Performance" to make sure the GPU is working to it's fullest potential. Texture Filtering QualityThis setting dictates how the GPU will process textures. Set to "Max performance" if you have a low end GPU , "Quality" for high end GPUs Vertical SyncVertical sync locks your GPU's Frames per second to your monitors Vertical frequency or "Refresh Rate" . For a standard T.V or low end Computer Monitor the refresh rate is 60hz. Use Vertical Sync if you see excessive tearing on your screen or your frames keep jumping "Adaptive mode" has given better results for most users. **Note - See chapter three for info on changing Diablos Refresh Rate. Physx ConfigurationDiablo 3 does not utilize the Nvidia Physx, Unfortunately . These settings are irrelevant . ---------------------------------------------------------------------------------------------------- Pixel Overclocking Believe or not , you can overclock your monitor! Well, at least the refresh rate of your monitor! This can be useful for users with old monitors or LCD T.V's that want that extra bit of performance. Increasing your Refresh Rate will allow your true FPS Cap to rise. Remember that although you're getting 120 FPS in Diablo, if your refresh rate is only 60 , you're really only seeing 60 cycles of images per second. To create custom pixel clock settings and refresh rates follow these steps. Nvidia control panel > Change resolution > Customize > Create Custom Resolution > Under "Timing" change the automatic setting to "Manual". > Raise Refresh rate in 1hz increments >Test settings. One of two things will happen when you reach a clock your monitor can't handle. Your monitor will crash and display a warning stating that frequency can't be used OR you will start seeing artifacts all over your screen (Random colours, scrambling images). To use this custom refresh rate in Diablo, you must set the value in your D3prefs config file or use the "default" setting in game.**Note Can damage monitors if not used properly !! Use this at your own risk!!! SLI and Crossfire usersMulti-GPU systems are NOT supported by Diablo and usually cause FPS issues and or tearing screens. I would suggest trying to disable these features for Diablo or change their settings to see which gives the best results. !!!!Advanced users only!!!! Overclocking GPU. Overclocking the GPU for Diablo can yield some decent results. Focus on the memory clocks as opposed to to the core. Bump up the voltage to handle higher clocks . Use MSI afterburner , do not exceed 95'Celsius under load - Be careful. 2.) CPU and RAM Tweaks and Settings. Diablo 3 is a CPU intensive game. It relies on the CPU for most of it's graphics, physics and sounds. Here's a few things you can do to get the most out of yours. Most of these suggestions involve increasing heat and power consumption. Please use at your own risk. Unpark your coresI've been doing this for the past year and I'm loving it. Basically, if you have a multi-core CPU this program will force your processor to make sure all of it's cores stay active- no matter what. Create a system restore point if you feel you might be at risk to overheat and crash . Laptop and netbook users monitor temperatures closely or avoid all together. Download @ > Unzip and run the program >Restart computer. Large Address AwareThis program can force any 32 bit Windows application (D3 is 32 bit) to use more than 2 gigs of RAM . This can help with stuttering issues on high end P.C's and can also solve crash issues on systems with low RAM. Only use if you have 3 gigs of RAM or over . Download @ > Unzip and extract > Launch Large address aware > Browse for the Diablo 3.exe . It is usually in Program Files(x86)> Diablo 3. Make sure you choose the main .exe and not the launcher! Once completed you'll see a message "Updated successfully" **Note**!! There is a lot of controversy if LAA is already implemented into Diablo 3 or not. See "TheTias" post on page three for more information** Timer ResolutionAnother CPU program that sets the time it takes for Windows to give instructions to the CPU . The standard rate is 15ms . This program will reduce that time all the way to .5ms, increasing system response times and possibly removing the stutter associated with lower end CPU's. Download the Free version of the App here. Download the free version or Windows XP version as it's labeled (Will work fine with other O/S) Unzip the .exe > Click Maximum > Keep program open to keep maximum resolution time (As soon as program is closed default values are reset . **Note will decrease battery life and increase power consumption for all CPU's, use at own risk !! Set Diablo to "High priority"In the task manager. Results will vary. This essentially lets Windows know that Diablo has permission to use almost all the resources it wants. Press Contol+Alt+Delete to enter the task manger. Right click Diablo to set the priority. *Note Diablo can also be set to Real-time for 100% CPU priority. However , your system may become unstable if you have multiple applications running. Disable Speedstep and Powernow! TechnologiesBoth of these CPU settings from Intel and AMD essentially lower your CPU's speed and voltage when it thinks you don't need the power. Disabling them will force your CPU to always perform at it's maximum . Will not increase frames, but can make Diablo more stable and increase overall system response times. These settings can found in your BIOS under "Advanced CPU settings" ---Thanks to user Nikuya for the suggestion --- ***Note Will decrease battery life for Laptops as well as increase Idle temperatures for all users ! OverclockingBecause of Diablo's dependency on the CPU, overclocking can give huge boosts in performance. If your CPU overclocks well (Do a quick Google search to find out ) and your motherboard supports it, I would definitely recommend it . Chapter 3: In game settings, D3Prefs Config File Settings and Suggestions 1.) In game settings To perfectly honest, not all of these settings will drastically increase or lower performance. As mentioned before , Diablo 3 is such a CPU intensive game. There's only so much you can change graphically to get better frames. Either way let's go over them and see which ones give us the best increases. Display mode This setting can cause huge headaches. Some users have reported frame increases using Full screen (Windowed Mode). I recommend trying both setting and see which one best suits your setup. Keep in mind using any mode other than Full-screen will force Diablo to use your computers desktop resolution and refresh-rate. ResolutionChoose your monitors native resolution to start. You can lower your resolution to increase frames but image quality will be greatly reduced. Max Foreground FPSThis is important, I like to keep my max background capped at 75 . This is because my monitors refresh rate is 75hz. This keeps a smooth frame rate without the use of V sync. I would suggest setting the value to "60" to start. Go up from there if your system can handle it. Max Background FPS This controls the frame-rate of Diablo while minimized. Lowering to "1" will increase O/S performance when Diablo is running in the background. Textures ,Shadows and Clutter quality These settings are GPU related and won't have much affect on performance unless your GPU is a low end card. Set to your visual desire. Low FXThis setting does increase frames slightly on my system, but at the cost of visuals. Try it out for yourself PhysicsThis setting Relies on the CPU and lowering it will give a nice increase in performance. Personally, the physics is one of my favorite things about Diablo 3 graphic engine so the performance hit is worth it! Sound settingsIt is important to note that if you DO NOT have an aftermarket Sound Card , the sound processing gets dumped entirely on the CPU. Diablo is full of high quality sounds with lots of channels firing off . On low end CPU's , lowering the sound qaulity all the way can give a huge increase in performance, especially in large group fights. 2.) D3prefs Config File Settings The D3prefs config file has a lot of different settings you can change. To get there go Documents > Diablo 3 > D3prefs.txt. I'll list the settings known to have an impact on performance below - "Displaymodebitdepth" value from "32" to "16"This setting can have a big impact on performance, but at the cost of the amount of colours available to Diablo. If you don't mind taking the visual hit, use this setting. "Hardware class" valueTry values 1-4 to see which gives you the best performance. The exact use of this setting is unknown but it sounds like Diablos way of generalizing your video cards performance. ---Thanks to user Wrain for this suggestion.--- "Disable TrilinearFiltering "1".This will disable the filtering responsible for smoothing out blown up pixels. This can boost performance significantly depending on your card. The amount of visual loss depends on your card as well . ---Thanks again to user Wrain for this suggestion ---- "MipBias “X.XXXX” valueI have not personally tested this but have seen a few websites mention increasing this value will decrease texture quality and in turn increase performance. Play around with it and see if it works for you. "Reflection Quality" to "0" for low quality and "1-3" for high. Reflections can be tough to handle for lower end cards. Keep this setting at 0 unless you have a powerful GPU. 3.) Suggestions and tricks for performance increases Install Diablo onto a Flash DriveThis will reduce hard drive access times, preventing the initial lag some users experience when entering new dungeons, casting a new spell or engaging a large group of mobs. Only use if you have USB 3.0 and a high quality flash drive with 16 or more Gigs of space. A Solid State Drive will also stop this lag from happening. A detailed thread explaining how to do this can be found here - ----Thanks to user Edstroyer for this solution ---- Increase your monitors refresh rateIncreasing this can make Diablo look and feel a lot smoother . First, find out your monitors maximum refresh rate with the resolution you intend to use , then set the "DisplayModeRefreshRate" value in the D3prefs config. Run the repair UtilityWithin the launcher go Help > Repair tool . If you're experiencing stuttering frames, game crashing to desktop and many other headaches, try running this tool to correct any files that may have become corrupt over the patching process. Razr Game BoosterThis program combines a lot of my suggestions into one application and makes it easy to change advanced system setting without digging through your control panel. You can also use it to monitor almost all system temperatures. I do not use this personally as you have to make an account with Razr to open it. Use at your own risk. Letrix Latency FixThis latency fix has been floating around Blizzard games for years now. It changes the Windows TCP/IP settings to better reflect gaming. Some users report their Latency cut in half! Others, including myself notice no difference at all. Use at your own risk . Download @ Restart computer or disable / enable Network adapter to activate. Keep components dust freeSpray down the all of the opening on your case, especially fan outlets and inlets.Also spray down the CPU's heatsink with a can of air from your local computer shop. If you're comfortable enough, take off the heatsink, clean everything out and re-apply a high quality thermal paste . Lower temperatures keep your performance consistent . Clean your Video card at the same time RAM is probably the biggest bang for your back as far as upgrades are concerned . To run optimally with Windows 7 you should have 6 gigs of RAM or more. **Note -You MUST have a 64 bit operating system to use more than 4 gigs of RAM. Purchasing a Sound Card and Network Card is a good way to take the load off of your CPU , increase frames and all around system performance. The difference in sound quality between On-board sound and an aftermarket Sound Card is night and day . Chapter 4: Troubleshooting In this chapter we'll go over a few of the most common issues and possible fixes for D3. This section will always be updated and suggestions are welcome ! 1.) Low FPS , Stuttering Frames, Massive FPS drops Framerate issues are very frustrating and happen on old and new computers alike. It is not uncommon for a brand new rig to have low FPS in Diablo. Below I will list possible fixes , try to follow them in order. -First and foremost .Update all System, Network, GPU and Sound drivers (See chapter 1). -Make sure no programs and or Anti-viruses are running in the background. Use Task Manager to see which programs are using which resources and use MSconfig to stop them from launching(See chapter 1) -Make sure all Windows Power Saving features are set to "Maximum performance . As well, make your GPU is set to work at maximum performance. (**This can be detrimental to Laptop users** (See Chapter 1) - Confirm that Diablo is utilizing all of your CPU's power. In Task Manager set Diablo to "High priority" and set it's affinity to use all cores. Unparking cores and Disabling Step features in the BIOS are also good tools to help insure the CPU is always working to it's fullest (See chapter 2). -Re-configure In game and GPU display settings (See Chapter 2) -Re-configure or Delete/Move D3prefs.txt . (See chapter 3) 2. 40 FPS cap fix -This issue is caused by your USB overpolling the system. An HID device (controller,gaming keyboard, etc.) is interfering with your system and causing it to bog down your frames. To fix this go into Device manger>Human Interface Devices> Disable all HID complaint devices. This will fix the issue, but could disable your components, make sure to re-enable after diablo is closed. 3.) Crashing to Desktop , unresponsive program and Windows/ Diablo Error messages. - Most , if not all of these issues are software related (Diablo 3 ,Windows or driver issue ). First things first is to check all system drivers and make sure they're up to date. Also try rolling back to an older Video Card driver to see if the new one is causing issues. -If the error message is specific and has a code, search the forums or Google for a solution. Chances are somebody has had the same problem you have! -If that fails, run the Blizzard repair tool in the Diablo launcher. When that doesn't work, you could try to re-install Diablo 3 . -Although it's a headache, sometimes the easiest fix for software related errors is to Re-format your P.C. This is a last resort and should only be done if you're comfortable doing it. 4.) Crashing to black screen, crashing to random colours, BSOD's and system lock ups. ***Before troubleshooting this section , you must know if the problem only happens in Diablo 3 . Try running other intensive games or run a stress test on your video card and CPU. If only Diablo is crashing, we can assume the problem is still software . If other games and applications crash , it's more then likely there is a hardware fault somewhere in your system . *note -Corrupt or incompatible drivers, although uncommon, have been known to crash like a hardware fault -Pixelated screens, random coloured dots and lines prior to crashing is almost a sure sign of a Video Card fault and or overheating. !!Advanced users only!! Remove the card from your computer . Spray down the exterior of the card removing all dust and wipe down the golden PCI connections with a damp cloth. Re seat the video card and screw it in tightly . Make sure all power connectors are snug. -BSOD or Blue screen crashes, if not a software problem, are usually associated with the hard drive or RAM. Your best bet is write down the error code that comes up and figure out what exactly it pertains too. Most Blue screens will restart the computer as soon as it pops up . There is an option to change this so you can have time to catch the error code. Go Control Panel > System and Security > System > Advanced system settings > Start up and Recovery Settings > Uncheck "Automatically Restart" 5.) Testing components. -Checking for Hard-drive errors can be achieved through Scan disk. Go to your hard disk properties and run the tool. -RAM can be tested with various programs or the system BIOS. An easier way is using the built in Windows application . Type "mdsched.exe" into the Start menu search and press enter. You will be prompted to restart your computer . -Power supplies. In my 15 years of working on and building computers , almost every time a friend brought me a gaming computer that kept shutting off at random, the power supply was the culprit . You can test these with Multimeters and paperclips if you're electrical savvy, the better way how ever is to try it in another setup . If it does the same thing, you know where your problem lies. You can also check your Hardware Monitor in the BIOS, pay attention to the Voltage rails . They should be in line with what voltage they pertain to (3.3v should be close to 3.3 , 12v should just above 12, etc etc. A Quality PSU makes all the difference in a gaming rig. Pay close attention to the 12v+ rail numbers and weight of the power supply when purchasing a new one, not the watts . -More trouble shooting and tips will be added soon! Good luck and enjoy Diablo! [i][/i]JoshLancergt123 Apr 13
Jul 17 Crash - Black or Gray Screen Crashes Due to Razer Chroma Software Crash - Black Screen Crashes Due to Razer Chroma Software We've received a number of recent reports of crashes with recent builds of Razer Chroma SDK. Razer has been working on the problem for a while, and it appears to have been fixed with Razer Synapse 3. Below are steps to resolve the issue. 1. Attach your Chroma compatible device and install Razer Synapse 3. If you no longer have your Chroma device, please contact Razer for help or follow the manual installation steps below.) 2. Retest the game. 3. If that doesn't work, uninstall your current build of Razer Chroma SDK Core Components. Instructions are under the header for The Chroma SDK supported games and applications aren’t showing any Chroma effects. How do I fix it? If you do not have this installed, please contact Razer for help or follow the manual installation steps below. 4. Retest the game If the above fix doesn’t work, it is possible that some modules were left behind during the uninstallation process. Make sure that these files are no longer on the computer. If they still exist and you are unable to delete them manually, contact Razer for help. C:\Windows\System32\RzChromaSDK64.dll C:\Windows\SysWOW64\RzChromaSDK.dll C:\Windows\SysWOW64\RzAPIChromaSDK.dll Manual Chroma Installation Steps If you cannot install Razer Chroma SDK Core Components because you no longer have your device or run into an error, install it from this link. Under step 1, the second hyperlink will download the installer. If these crashes persist, please create your own thread or contact our support team directly for more help. When doing this, please ensure that you list all steps you've tried to troubleshoot your crash, and link this thread if you have followed the steps above.Drakuloth0 Jul 17
Jun 14, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jun 14, 2017
Jun 28 Characters Missing or Logging Into The Wrong Region - 3/21/17 Hey folks, We've recently seen some reports of people logging in and noticing that all of their characters are missing. This mainly happens when logging into the wrong region. For example, if your characters are on the US servers and you happen to log into the EU servers, no characters are going to show up because they are saved on the US servers, and not on the EU servers. To resolve this, you would normally just log out and verify that you are logging into the correct region. However, the reports we've been seeing state that setting the client to the correct region in the Blizzard app has not been working. We're aware of this issue, and we're currently investigating the cause of it. In the meantime, if you have verified that your app and game are set to the correct region, and you are still missing your characters, please try the launching D3 manually, since that workaround seems to work. Here's how to do that: 1. Navigate to the Diablo III folder. 2. Locate the Diablo III.exe, right click on it and select Create shortcut. 3. Move the newly created shortcut to the desktop. 4. Right click on the shortcut and select Properties. 5. In the Target field, leave a space after the last quotation mark and add -launch The target line should now look something like this: "C:\Program Files (x86)\Diablo III\Diablo III.exe" -launch 6. Click on the Apply button and use the shortcut to launch the game. When the game loads up, you should see the old login screen which you can now use to log in. Before doing that, check that the correct region is selected. You can seen the region in small font below the login button. If the wrong region is selected, click on Options > Account, and change the region in the Server Region Selection drop down menu. For Mac users please try the steps here: ______________________________________________________ Customer Support Contact InformationDankorii152 Jun 28
1h Error 1016 constantly (Disconnections) I've tried all the solutions that Blizzard has asked. 1) Never disconnected from Diablo 3 before like I am now. I don't have any lag whatsoever and my game just stops and says blah blah blah error 1016 (I know this is a general error) 2) Diablo 3 is the only thing I have an issue with. I've tried other games as well, and none of them give me problems 3) These disconnects started with season 17!!!! 4) Wireless connection (I can't go wired) Here is the WinMTR |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 97 | 53197 | 1806 | 2 | 8 | 116 | 3 | | No response from host - 100 | 31899 | 0 | 0 | 0 | 0 | 0 | | - 98 | 60417 | 1592 | 10 | 20 | 166 | 17 | | - 98 | 60188 | 1597 | 15 | 26 | 161 | 25 | | - 98 | 61146 | 1546 | 15 | 25 | 168 | 33 | | - 99 | 39564 | 425 | 0 | 24 | 163 | 25 | | - 98 | 61970 | 1288 | 16 | 28 | 158 | 23 | | - 99 | 47674 | 785 | 37 | 50 | 147 | 51 | | - 100 | 59536 | 507 | 46 | 56 | 164 | 60 | | - 100 | 60008 | 477 | 46 | 57 | 220 | 53 | | - 99 | 32271 | 511 | 46 | 59 | 234 | 118 | | - 100 | 47367 | 421 | 46 | 55 | 181 | 49 | | - 97 | 53214 | 1805 | 46 | 59 | 211 | 57 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud ProviderKindran5 1h
1h Diablo III retail process not responding (can provide dump file) Hey there, since alot of time, I have the same issue happening randomly: Issue: loading screen frozen Way to get there: launch the application, select your character and launch the game, loading screen frozen. I have the same issue on another computer, both are on Windows 10 and both have dual screen, the rest being different. I have made a dump file (2.44Gb, compressed to .rar to 262Mb), which I think is the best way for you to see what's happening: just tell me if you need this and where to put the file.Sebultura1 1h
2h Unable to launch any Blizzard apps Most recent things that have changed since the last time that I played one of the games, is upgrading to NVidia 2060, 4k gaming monitor, and Razer Chroma. I've been scouring the forums and internet in general to figure it out on my own, but it's really starting to frustrate me. Here's what I've done so far: * Restart the computer * Uninstall/Reinstall launcher, Diablo 3, Overwatch, Destiny 2 * Ensured that I do not have the Chroma SDK installed * Changed drives from HDD to SDD, same result * Tried scanning and fixing option in Battle.Net launcher * Tried launching games with -launch to bypass BNet launcher Here's the URL to my DxDiag: Any help is greatly appreciated!Donavyn5 2h
10h Error 1016 Constantly Been getting error 1016 every 2-15mins randomly, i can clearly seeing other playing moving around while the error message is displayed so i dont think its a net issue, it isn't occurring on any other game and net tests seem fine.ThePoontang19 10h
10h Game is very laggy Hi. I've been playing D3 on PS4 with my gf for about a year now. And from time to time the game gets completely unplayable because of lag issues. We are both on the same lan, and every test I do show no indication of network problems. It is getting to a point where they game is so unpredictable that we stop playing. We restart the games, restart the consoles, restart the router and restart the modem. Nothing. Diablo 3 is the only game we have ever experienced any kind of lag on PS4.Blodskolt8 10h
11h Didn't get credit for T13 Rift under 4 minutes. I just did a T13 rift under 3 minutes, earned Professional Rift Runner and A Swift Rifter Achievements, but did not get credit on the Guardian Season Journey.Zeph650 11h
13h Game sudden shutdown Error Code - D940C0A1-015A-4F57-9AD4-416056CFCCB4 Game Sudden shutdownJack52814 13h
13h Authentication Key I have the standard edition of diablo III can still play currently, although I am afraid if I unistall/reset my my pc that i will not be able to play again, seeing as though i have forgotten/misplaced my code. I purchased Diablo III from a local GameStop as a digital purchase. I have my email info still. I do not know how i would obtain my Authentication Code for future references. Any ideas would be very welcome. Thank you.XxKALADINxX122 13h
13h Unable to trade. Unable to trade with party members. I have had this purchased since 2015. It says my payment verification can take up to 72 hours. I would like to know if and when this will be resolved. Everything worked prior to recent patch.MisterQ1 13h
13h Will Diablo 3 run on this labtop. I just got a levono L450 It comes with intergrated video: HD Graphics 5500 8 GB ram 500gb HD 2.3mhz i5 5th gen cpu (2 core). Does anyone know if this will run diablo 3... Im asking because I havent got it yet and will be in surgery soon and recovering for 4 months thus will need something to do. I know that the requirements say HD graphics 4000 but will I be able to get like 30fps at the lowest settings? is that even possible. Ive played Diablo 3 at the highest settings using a 1070 nvidia card on a beast of a station am just hoping this will work.Darksun1 13h
13h Diablo 3 Locks up on starting a game For the last week or so the first few times i start a game, it just locks up I get the game entered sound then the screen is locked. Most times If i use Ctrl-Alt-Del and go to Task Manager I can sign out of windows ten then come back and try again, sometimes I will need to do this two or three times to get to play. I have had the game check for corrupt files without any change. All my drivers are up to date.ShoRim14 13h
18h offline problem I installed diablo 3 on my laptop and it will play on line but will not give me offline optionsnakepit6 18h
23h Game does not launch? I've tried multiple times to access the game after logging in from the Blizzard App. I've downloaded all the updates, but when I click play my screen becomes black and I have to literally re-start my mac in order to get out of the game. Please advise on any solutions?MARKO1 23h
1d Season 17 Rewards I am missing "Old Growth", from finishing chapter IV rewards. Sorry if this is posted in the wrong place, first time I have used a forum.W4rCr4ftL4dy1 1d
1d 1-4 seconds freeze lags Yo, last 2 seasons ive had insane amounts of random freeze lags that occurs when playing for a while, it locks up the whole game for 1-4 seconds. i have 250/100mb/s networks so thats not the problem, ive uninstalled and removed all containers to diablo 3 several times. tried both my harddrive and SSD. My specs are: i5 3570k NOT OC 16 gb ram asus gtx 1060 6gb NOT OC ive also tested 32bit and 64bit client and it wont help, closing bnet does nothing, closing every single program running wont help. I even did a fresh windows 10 install and turned off xbox and gamebar without any luck, and now im running out of ideas. My friend has the exact same setup exept 8gb less ram and a crappier GPU. I really hope someone has a fix for this cus its making me crazy, luckly im not playing hc. but last season i got so pissed off that i uninstalled the game..Tobbhert4 1d
1d Conquest Bug Conquests Ive already completed 2 conquests but my journey says I've done none. Please fix thank you!Flamingpig2 1d
15h Purchase Verification So I have owned Diablo 3 since roughly 2014, and when I started playing Season 17 a few days ago, I tried to use chat and it told me that it needed to finish purchase verification witch could take up to 3 days, witch to me is interesting since as I said above I have owned Diablo 3 for ~4 years. Has anybody else had a similar problem, if so any solutions? Any help would be greatly appreciated!Nogotogon4 15h
1d Latency Issues I tried making a ticket and am having issues getting it to go through. Over the last few days, I have been having an issue with high lag spikes that will continue non stop while trying to play. TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard Blizzard 0.269 ms 0.268 ms 1.202 ms 2 ( 0.577 ms 0.603 ms 0.664 ms 3 ( 0.617 ms 0.637 ms 0.698 ms 4 ( 1.177 ms 1.178 ms 1.176 ms 5 ( 12.852 ms 12.866 ms 12.868 ms 6 ( 13.643 ms 12.788 ms 12.774 ms 7 ( 13.068 ms 13.078 ms 25.073 ms 8 ( 12.628 ms 12.640 ms 29.065 ms 9 ( 12.643 ms 12.514 ms 12.577 ms 10 ( 12.353 ms 14.352 ms 14.320 ms 11 ( 24.884 ms 23.219 ms 23.286 ms 12 ( 23.360 ms 23.349 ms 23.343 ms 13 ( 40.582 ms 40.625 ms 40.634 ms 14 ( 62.821 ms 62.836 ms 62.838 ms 15 ( 74.087 ms 74.092 ms 74.092 ms 22/05/2019 01:09:37 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 2999ms 22/05/2019 01:09:37 UTC -------------------- MTR: Start: Wed May 22 01:09:35 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0 2.|-- 0.0% 10 0.8 0.6 0.5 0.8 0.0 3.|-- 0.0% 10 0.7 0.7 0.5 0.7 0.0 4.|-- 0.0% 10 0.6 0.8 0.5 1.9 0.3 5.|-- 0.0% 10 24.8 15.9 12.7 30.3 6.3 6.|-- 0.0% 10 12.7 13.6 12.7 18.8 1.8 7.|-- 0.0% 10 12.9 12.9 12.7 13.0 0.0 8.|-- 0.0% 10 13.0 12.9 12.8 13.2 0.0 9.|-- 0.0% 10 12.7 12.7 12.5 12.9 0.0 10.|-- 0.0% 10 12.6 12.8 12.5 13.5 0.0 11.|-- 0.0% 10 23.2 26.7 23.2 54.8 9.9 12.|-- 0.0% 10 23.2 23.3 23.2 23.5 0.0 13.|-- 0.0% 10 40.6 40.6 40.5 40.7 0.0 14.|-- 0.0% 10 61.8 61.6 61.4 62.0 0.0 15.|-- 0.0% 10 74.1 74.2 74.1 74.3 0.0 16.|-- 0.0% 10 83.0 84.5 82.9 97.4 4.5 17.|-- 0.0% 10 125.8 69.6 63.2 125.8 19.8 18.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 22/05/2019 01:09:35 UTC -------------------- This is the looking glass results I got. Looking for any help.Notahealbot1 1d
2d season 17 no sound Hi! iv tried everything I could and cant seam to fix sound on new update season 17 game run fine exept no sound at all ,other application sounds are working can someone help?babbzz0010 2d
2d Slayer "realm" objectives, no accomplishment I just finished the first two realm objectives at T2 and wasn't given the objective. I've read and reread the descriptions to make sure I've got everything set correctly or didn't miss something in the requirements of the objectives and I think I've got it, but no checkmark next to the accomplishment.Elysian4 2d
2d D3 reseting PC Since yesterday, D3 is reseting my PC. In 5 minutes tops, after launching the game, it resets my PC. I play another Blizzard Games (Hearthstone) and other games on Steam, but the problem only happens when playing D3.Theologist1 2d
2d Season 17 So I created a new character for the season but I noticed my season journey is not there at all, I go to open it and nothing am I fuber nucked? Is there going to be an update to fix this?kenpachi8981 2d
2d Missing Seasonal Rewards for Chapter IV Hello, I am missing Haedrig's gift after I completed and redeemed my season IV reward on my WD on PS4. I have the pet and the portrait frame, just missing the set pieces. I had them equipped yesterday and today they are missing. Is there any way to retrieve this or am I just royally screwed for the rest of the season?Ts00sT1 2d
2d Latency with Hello, All previous seasons with D3 have been perfectly fine - in fact my latency usually sits around 50ms. I am playing from Northern Ontario, Canada. This season I've noticed very large and frequent lag spikes. I've included my WinMTR to show you where the problem is: |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | - 0 | 1331 | 1331 | 1 | 2 | 7 | 3 | | - 0 | 1331 | 1331 | 9 | 14 | 150 | 21 | | - 0 | 1331 | 1331 | 10 | 15 | 152 | 16 | | - 0 | 1331 | 1331 | 13 | 17 | 160 | 17 | | - 0 | 1331 | 1331 | 13 | 18 | 157 | 22 | | - 0 | 1331 | 1331 | 25 | 30 | 144 | 29 | | - 0 | 1331 | 1331 | 69 | 88 | 840 | 78 | | - 0 | 1331 | 1331 | 69 | 75 | 156 | 70 | | - 2 | 1263 | 1250 | 81 | 117 | 4661 | 83 | | - 0 | 1331 | 1331 | 69 | 73 | 153 | 72 | | - 0 | 1331 | 1331 | 69 | 74 | 165 | 74 | | - 0 | 1331 | 1331 | 69 | 73 | 150 | 71 | |________________________________________________|______|______|______|______ WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider You can see the packet loss and large spikes start at as well as some smaller latency spikes at Thank you!mukkel3 2d
2d Wizard Shields I found a bug with wizard and the shield bubble skill and vit stat. I have 950k vit an it is showing my shields at 21k. it is not a visual glitch. I almost lost my hardcore toon because of this.Amooki0 2d
2d multiple code error 1016 hi today my d3 game got multiple 1016 error. like 5 times in a row. My internet is fine and very fast when I'm browsing and doing other activities. Why is this error occur? How to solve the problem?Lidrach21 2d
3d Never Happened Before You've never given back a lost HC character due to the persons internet suddenly going down. Well, maybe you have, but not to me or my friend I play with all the time. (This has happened at least 5 times since launch). Came back to the game after missing a season because I was busy and I am back because this season is awesome and I'm settled. I'd love it if I didn't have to grind all that time again because of something I couldn't control. I don't know what you have saved or on file or what you guys keep track of and I probably should have alt+f4'd sooner but it was too late. !@#$ happens. I'm just hoping for the first time since launch I don't have to eat my ISP's %^-*. Maybe ask them if I can have my character back. ThanksAndro2 3d
3d No Recent Players Pressing 'o' should bring up the friends tab and allow you to view friends/requests, and recent players. There is no recent players anymore. Hovering the mouse over the friend icon in the lower right of the screen still states it should show recent players. Also when in suggested friends is shows (0) players under recently played with... Anyone able to look up recent players?Trollop1 3d
3d Application encountered an unexpected error. Game crashed in new season with demon hunter character with this code: 7559096D-5FC5-4C91-B593-AC54D94811E3 First time I've had D3 crash on me. My drivers are up to date.CrustyCat1 3d
3d Cannot start Diablo 3 I've Been playing since launch. After several months of consistent playtime, I usually would play a few weeks each season now. Nothing too serious. I would just keep the game installed and would update whenever available. I went to play the newest season and after i press the "play" button the game is essentially unresponsive. I get a gray full screen for about 2 seconds followed by returning to the desktop. Where instead of the "play" button usually showing that the game is already running, it's now clickable again prompting another start is needed and the cycle continues. This is my first time experiencing this in my years of casual game-play with Diablo. I play WoW and HotS on a daily basis and they both work fine. After updating drivers and uninstalling/reinstalling the game I searched the forums. The only threads i found with similar issues were pretty dated and also locked. I took some suggestions from those posts and proceeded to disable discord overlay & reset in game options. Still the issue exists. I saw that many were posting MsInfo + DxDiag and having success with the help of others and thought Id try the same. MsInfo - DxDiag - Any suggestions on what's causing this?DMoney5 3d
3d Constant crashing Game keeps constantly crashing, from what I've noticed it seems to happen when i activate archon while playing a wizard. error code = 2D41BA82-2462-4EB4-A222-9968CF397CD7Ephemeral0 3d
11h Rolands 6 Piece Bonus for conquest not working The Roland set is not showing as completed when doing a solo Level 55 GR in Hardcore mode, when wearing the 6 pieces. I don't know if this is happening in Soft core, but I'm playing in Hardcore and I've left the game, created a new game, then I did another Solo 55 Greater Rift, and it still does not register that I've completed this set to count towards the seasons conquest.Aokighara1 11h
3d crashing and D3 keeps crashing today. i did every recommanded method and not a thing solves. this is what after crashing system says 5C920F85-2ABC-4625-9676-75F0AFC1A439CTHoon4 3d
3d PC: Purchased D3 EC pack, missing content. like the title says, I own the Eternal collection on PC and it lists rise of the necromancer as being part of the collection, but when i go to make a necromancer its directing me to the 15$ rise of the necromancer pack. Somethings i've tried: I've completely restarted my pc, I've tried to repurchase the EC pack just to see if it triggers a download or w/e but it says good news u already own this. The necromancer pack doesn't have the little check mark like in the top right of the icon (using blizzard app) and upon trying to buy, it actually pulls up the order form even though i am supposed to own it already anyways. Am i doing something wrong, or does it not actually come with the pack? I took a bit of a hiatus and any class I would be able to pick up and play and enjoy it, but I was particularly looking forward to 1 above all else... can anyone please help me resolve this?LGKasem1 3d
3d Questions on what level the monsters are when in a group. When you play as a group what level do you go to the level that the group leader is at or the highest level not caring on who made the group? I played last night with a friend I was a mage level 48 my friend was a demon hunter level 50, I made the group in Diablo III neither one of us was logged in a game at that moment. I started a game and the level went to 50. I thought it would go on whatever level the group leader was and not whoever was higher. If it matters me and my friend are doing seasons. Thanks for any helpAura19472 3d
3d ERROR Code 1016 Was in town heading to the Mystic to roll a new stat when everything disappeared. I could move around fine, but no Stash chest, no Mystic... nothing except the background... what the hey!arlee1 3d
4d NA region - Code 3006 This error appears all day when enter the game. Everything is locked in menu and only the character in the middle. This happened only on NA region, Asia and EU they are fine. Anyone has the same issue or unable to enter? "Your request has timed out. Please try again. (Code 3006)"xaero2 4d
4d No sound from Waves of Destruction (Chantodo's Set) Ok so on my wizard when I pop Archon I hear the initial blast but after the the waves of destruction that pulse from my body are silent. I feel like I used to be able to hear them pulse and for some reason now I cannot. Can you all hear yours and if so any ideas what I can do... can hear all other sound effects. I tried uninstalling deleting an reinstalling D3 entirely. I hear all other sounds just fine just not the pulses. I can remember what they sound like an it feels weird not hearing them anymore even tho I see their visual going off.Khaelos0 4d
4d Bugged Bounty; Hideout of the Lost Legion. Chest stays cursed.ZiX0 4d
4d Game freezing mid rift Season 17 The game has been freezing frequently mid rift in Season 17. I have observed this in normal and Greater rifts, the game will freeze for 5- 20 seconds and windows will report the application as being non responsive. I have tried all of the recommendations in this article including a reinstall but the problem is persisting. This is occurring once every two rifts on averagePoinard3 4d
4d Game working fine, then BAM 39502. I was in the middle of a rift, and a messaged popped up "This game has been terminated." Now, it's never-ending 39502 errors; can't connect to the hero list. Any suggestions?Karoneko11 4d
4d disconnected from game then error loading hero can't log in and a error shows up saying error loading heroesIceD4 4d