Technical Support

Jul 11, 2012 After 1.03B game is freezing/lagging a lot So this is basically what happens, anything involving login in and login out freezes my game for a couple of seconds yet the cursor moves, If I try to alt tab during this freeze then I will get stuck forever on this screen. Please help as this is only happening right after the latest patch so it is obviously causing those problems, as my system is up to date and other games are running just fine. When I resume the game it freezes for a couple of seconds. When I try to quit the game it freezes for a couple of seconds. If I try to ALT+F4 it also freezes and I need to open Task Manager. It really doesnt make any sense, nothing mentioned about this on the patch notes. Yet we see something is really really wrong.Wackygoose3 Jul 11, 2012
Jul 11, 2012 Tips when Installing I am about to go get D3. Any tips for when I install itBearbearsww1 Jul 11, 2012
Jul 11, 2012 ERROR switching heros ERROR 30006 wth is this error. was about 2 fight diablo with 5 stacksDiablo001 Jul 11, 2012
Jul 11, 2012 Latest Patch I downloaded the latest patch and then when i went to log in it wouldn't let me and said that there is a new patch available so it sent me back to the client that asid game is up to date? Does anyone know how to fix this problem?Griff20 Jul 11, 2012
Jul 11, 2012 Great.. can't even play. Help? All was going well yesterday. Then there apparently was a patch, and now the client won't install the patch. Says a file is missing. I have redownloaded the client, and still nothing. File missing, and then on second run, it won't install for the same reasons. Solutions?Maefire2 Jul 11, 2012
Jul 11, 2012 Went to false blizz site. Please help. I was very very stupid and went to a link someone posted in the forums that I thought was part of the blizzard domain. I usually check all links I go to and this is the first time I was fooled in many many years. I guess I was too tired but pretty much very very stupid. I immediately turned off my computer after I noticed the website was had a bizzare url. When my computer booted back on I got this: Threat detected! File name: c:\WINDOWS.1\explorer.exe Threat name: Virus indentified worm\Generic2.CEAG Detected on open. Process name: C:\WINDOWS.1\system32\userinit.exe Process ID: 196 My only option with AVG available is "Ignore the threat. The idenified file will remain in its current location on your disk. To ensure you are protected, Resident Shield will not allow you to access files that are infected. I'm pretty sure "ignoring" the problem is not what I want to do. Please help me. I don't know where to begin. My AVG anti-virus scan shows 0 threats. What do I do?Chillaxin14 Jul 11, 2012
Jul 11, 2012 Rediculous banish from Blizzard My account is suddenly banned, not just the auction house, but entire account. I submitted ticket, called, but receives no "customer support". What is going on? I swear to god that I have never done anything illegal. All I have been doing is farming elite packs like you wished, why di you ban my account? Please give me an explaination. Don't tell me that you are sorry for the mistake, that is not an explaination.Hulksmash3 Jul 11, 2012
Jul 11, 2012 Diablo 3 high lag rates Since I bought the game I have always had huge lag spikes almost unplayable amounts. Everything is on low with a AMD Radeon HD 6900 Series graphics card. I've tried switching from windowed, to full screen to windowed (fullscreen) no difference. Can I please get some help to let me actually play this game in inferno.Rayy5 Jul 11, 2012
Jul 11, 2012 Launcher seems to be stuck at Updating Tools. Self explanatory, more or less. Just wondering if anyone has a solution to this or ever came across this issue before. Thank you for your time! :]Zetsuna4 Jul 11, 2012
Jul 11, 2012 Error 3007 Disconnect 25-50 times a Day Now. My Diablo 3 worked 100% fine up until Monday 7/9/12 It now disconnects me from the server literally every 10 minutes or less and gives me an error 3007 code. It doesn't matter if I am in game, in menu, in AH... it simply cannot stay connected for more then 10 minutes to save my life. There have been NO changes on my end. No PC updates, modem or router updates, driver updates etc. No new software installed... nothing. Status Quo with a flawlessly running Diablo 3 turned into unplayable disconnects overnight. My PC internet works fine. Xbox live and other PC games all run smoothly with no DC's. ISP: Brighthouse Networks (Road Runner) Location: Florida OS: Windows Vista Firewall: None Modem: Scientific Atlanta DPC2100R2 Router: Netgear WNDR3300 Tracert results: Tracing route to over a maximum of 30 hops 1 <1 ms <1 ms <1 ms 2 * * * Request timed out. 3 8 ms 11 ms 9 ms [] 4 10 ms 11 ms 23 ms [] 5 25 ms 8 ms 7 ms [] 6 38 ms 38 ms 35 ms [] 7 36 ms 36 ms 37 ms [] 8 44 ms 51 ms 47 ms [] 9 42 ms 41 ms 43 ms [] 10 26 ms 24 ms 34 ms 11 85 ms 83 ms 84 ms 12 82 ms 86 ms 75 ms [] 13 77 ms 75 ms 87 ms [] 14 75 ms 80 ms 75 ms [] 15 78 ms 75 ms 75 ms [] 16 87 ms 79 ms 79 ms [] 17 80 ms 77 ms 78 ms [] 18 73 ms 75 ms 73 ms [] 19 73 ms 74 ms 73 ms [] 20 76 ms 78 ms 75 ms [] 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Any idea(s)?Mac3 Jul 11, 2012
Jul 11, 2012 Patch 1.0.3b Loop Error Fix Have that annpoying loop error since the last patch? I fixed it in 2 minutes by following the instructions listed at ... I know there has been a hundred different fixes posted all over the place but I found this one actually worked for me, and it only took 2 mins.ac1i0nm4n1 Jul 11, 2012
Jul 11, 2012 Cannot patch- Diablo 3 is already running Does anyone have a solution? Its quite frustrating to see that message every time i tryedgehead55 Jul 11, 2012
Jul 11, 2012 trying to reload please help im trying to reload game for the third time and now i get failure to initialize streaming error, Can Someone help?ccw290 Jul 11, 2012
Jul 11, 2012 Patch workaround not working. Did all the thing listed up to reverting it's still not working. Created a new thread cause it says it reached it's max replies.Cypix3 Jul 11, 2012
Jul 11, 2012 getting INITIALIZE STREAMING ERROR, HELP im trying to reload game for the third time and now i get failure to initialize streaming error, Can Someone help?ccw291 Jul 11, 2012
Jul 11, 2012 Clicking Play After DLing Patch WONT PLAY Was playing just a few mins ago, exited the program, tried to start it again and it made me dl the patch. DLing the patch was successful but when I click play nothing happens. Deleted UPDATES folder a million times (which worked before) but now it's not. Help with this BSIllusion6 Jul 11, 2012
Jul 11, 2012 What happen to Blizzard Service nowday ? What happen to Blizzard Service nowday ? We cant patching new file, and you guys just keep quiet ? Doesnt provide any service here ?DknY3 Jul 11, 2012
Jul 11, 2012 Screen keeps flashing I had no problems before (about 2 patches ago). However, I logged in today and my screen keeps flashing. I am going to try the obvious and update my video drivers but I was wondering if this was a known issue or if there is another fix.Domfx1 Jul 11, 2012
Jul 11, 2012 Lost connection to server then error 3007 I am getting error 3007 constantly. Ever since patch 1.0.3 i get disconnected 10-30 min into every game i create, i did not get disconnected once prior to the new patch. I have received multiple emails about how to fix it and nothing has worked. I have a roommate who also plays d3 and we use the same router and modem, yet he hasn't received an error 3007 one time. I have joined general chat, power cycled my router and modem and made sure that all software is up to date, made sure i have a secondary log on in my windows operating system, and disabled my antivirus. Any help on this issue would be greatly appreciated, i only play hardcore and i have lost 5 characters to this problem in the past two weeks.SupStan4 Jul 11, 2012
Jul 11, 2012 Installing RETAIL version not working Error: Stucking at Updating setup files. Screen: Task manager screen and agent process location: NOW: I tried everything: deleting agent, replacing it,ending process and restart it, even dl setup from site: none have worked. FIX this problem, after reading 2 hours in forum about it, ITS FROM THE F@!@&!ING BEGINING! Also i am open to suggestions about resolving it. AND Im done buying Blizzard products.Vern0 Jul 11, 2012
Jul 11, 2012 Account suspened Ive got the same problem with the spam E-mails except mine has acually been suspended and im banned from auction house. I havent been on for about 2 weeks or more. Blizzard You guys have to be letting people know that youve been comprimised, someone has your info, and now someone possibly also has alot of peoples personal info.I800DIRTNAP9 Jul 11, 2012
Jul 11, 2012 patch update does not run automatically The latest patch update does not run automatically. Upon login, it only tells you the patch update will run automatically, but it does not.asiaenforcer56 Jul 11, 2012
Jul 11, 2012 Reinstall having a big problem!!!!!!!! i put the dvd 10times reinstall 3 times (no diablo file yet) not even 1%loading appear only checking setup files..... yesterday i got try to put enUS for the patch ! delete agent also try delete not more than 9991 delete everything they thought no works ok!SYL3 Jul 11, 2012
Jul 11, 2012 ... after Tuesday update cannot log in any more...who can help me ............evo10 Jul 11, 2012
Jul 11, 2012 Have any EU players managed to get a fix ? Hi there, I've done the fixes with the agent file etc and managed to connect to America and Asian servers however i'm still getting the patch loop when I try to connect to EU. Can anyone shed some light on what to do?Nobby2 Jul 11, 2012
Jul 11, 2012 ¿Stuck at Initializing? Try this... So I got this same issue every patch day (last one wasn't an exception), so I thought I share with you what I did, worked for me so here it goes.. When I start D3 the launcher screen shows "Initializing..." but the download woudn't start. Sometimes a message that says unnable to download or streaming issues appeared a few minutes later. This is what I did: I downloaded a software called Hotspot Shield. After I installed it and executed it, I could patch the game with no problems. After patching the game, turn hotspot shield off (uninstall is wise) and restart your computer. Make sure it is not running before starting the game, since I read a post of someone being banned for using it while playing. I don't have any problems and this is the second time I used with no problems, but is better to take no chances. I think that some ISP's are having issues with Blizzard, I don't have any problems playing the game, but patching has been really annoying. If this is your problem then try this suggestion.yolito0 Jul 11, 2012
Jul 11, 2012 D2 installation and running help I am having issues w/ D2 constantly crashing before i can even log in, i know its because i have a widescreen monitor, and was wondering if there is a way to fix this so i can go back and play the game i love once again. any help or info would be greatly appreciated!Fearfact7 Jul 11, 2012
Jul 11, 2012 Reinstalled still not working So when start diablo it says it's up to date, but when it's logging in and authenticating credentials it says theres a patch that will automatically update so i press okay. The rectangle box opens but then it says d3 is already running. wat now?Boombox1 Jul 11, 2012
Jul 11, 2012 Someone Kindly Explain D3 won't run Even when i tried running D3 as amin. It wont run the D3 logo pops out on my desk top and it wont run the game. Pop up comes out and states" Diablo 3 was unable to initialize a streaming connection, which is required to download, patch, and repair files. Please check your connection settings. Any one else having the same problem? Diablo 3 was running fine like 5hrs ago..AceSneaky0 Jul 11, 2012
Jul 11, 2012 Patch Errors - How I got mine to work~ Haven't been able to play since patch and just got my client to work again and had to share! Followed these posted helpful stuff... did this but didn't fix my errors completely but may have contributed. I kept getting the Blizzard launcher with the "Install" screen. Moved my d3.exe out of the Diablo 3 folder, try to launch to an error message. THEN move the d3.exe. back into the Diablo 3 folder and it launched again almost successfully.Then I could get the blizzard launcher to run the patch but kept getting MPQ errors on patching. Went into the diablo 3 folder and deleted the MPQ files (all of the files) and ran the .exe again and it patched nearly instantly.Funny how the Blizzard Launcher platform installs folders/content on your computer that actually have to be DELETED for the patching to execute. Please let us manually manage the patch updating instead of trying to use an "easy patch exe" which typically fails. This is the third or fourth time I've had to manually find a workaround from Blizzard's terrible launcher/patcher.Gak0 Jul 11, 2012
Jul 11, 2012 Launcher window blank? So I have not logged on in about a week. Prior to that everything worked fine. Now when I start the launcher, it pops up, but is completely blank. No downloading, no info, no play button, nothing. It just sits there forever with a blank launcher window. Any help?Rhoreess0 Jul 11, 2012
Jul 11, 2012 Game is already updated! My game is already at version, but when i try to log in, it still tells me that it needs patching, then I get stuck in the patch loop again... Help?revenge5 Jul 11, 2012
Jul 11, 2012 my mac still wont patch..! it's been almost a day already. It still wont patch. Earlier today, around 7 hours ago, it suddenly patched. I was able to play for maybe an hour, then the loop started again. Now Im stuck. I already reinstalled the game. The same thing still happens. The fix usually found in the forums only refer to Windows computers. I've been looking all over the internet for a fix, but they all dont work..! please help me =(Redeemer3 Jul 11, 2012
Jul 11, 2012 Macbook can't patch.... is there anyone having the same issue as i am? i tried to change the agent.db http://**** and change to but it didn't patch as i expected.. please HELP!!!Promethes0 Jul 11, 2012
Jul 11, 2012 I cant download the patch when i open D3 and sign in it says stuff about the new patch and how its going to download it. When it goes to download the patch my game closes, the patch starts downloading and than says Diablo3 is still running and than it just stops downloading and closes its self. Any idea on how to fix this? thanks.FLUFFYHUNTAR7 Jul 11, 2012
Jul 11, 2012 Hardcore Disconnect Deaths Just tried to save my lvl 60 HC Inferno partner from an elite pack. I heard him disconnect from skype then saw his character was just standing there as an arcane beam twisted around to him. I ran over and pulled the mobs that were hitting him off him and the arcane sentinel wacked him and proced his spirit vessel. I kept kiting the mobs away only for them to plop down another arcane sentry right on top of him. I just watched in horror as a character with 180 hours played and millions in gear stood still with a arcane beam slowly creeping towards him. It had been at least 10 seconds since my friend had DCed from skype, surely he would be removed from the game any second... Nope he died and was not removed from the game until I teleported to the exit, town portaled and had enough time for teleport to be back up off cool-down... I understand the need to make sure people don't pull the plug anytime they think they might die. However, requiring more than 10 seconds to disconnect is really overkill. Even if I knew I would be removed from the game in 5 seconds I would never yank the cord, the risk is far to great. Can we please consider disconnecting HC players from the game quicker? I will continue to play Hardcore even if you don't, but it is so disheartening to die like this. I am on my 4th HC character and I have yet to die an honorable death. I have DCed, I have died to the diablo bug, I have been tricked by PKer Giantkiller and ported into whimsy shire (By far the funniest/fairest death). I just want to make it to the point where I get beat by the game, not by my internet or a bug. Respectfully, NiethNieth0 Jul 11, 2012
Jul 11, 2012 Your login information was incorrect. SOLVED I just logged into the website (account). How it is incorrect? The error ir 315300 edit. Guys, do not copy and pasty your password.Sansone15 Jul 11, 2012
Jul 11, 2012 Can I use this Laptop until my PC is fixed? Hello everyone!!!!!!! I do not post much here, but I am not new to the forum world. I have a PC at home that can run Starcraft 2 and Diablo 3 with no problem. Well my friends have got on my PC at home and have screwed it up, so the guy that built my gaming PC is fixing it. I just bought Diablo 3 and I was wondering if my work laptop would run the game so I can get my Diablo 3 fix until my home PC is up and running. Here is my laptop's system info: Processor: Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz Installed Memory (RAM): 3.00 GB Video: NVIDIA Quadro NVS 320M Harddrive: 145 GB Free SpaceBatman2 Jul 11, 2012
Jul 11, 2012 Unable to patch 1.3b please help 1 - I open the game using the launcher. 2 - Launcher checks for updates, tells me the game is up to date and I hit "Play". 3 - Game opens up and I enter my information (username, password) 4 - Log in screen pop up. I get connected to the server (green check) but unable to autenticate. it says: "That a new patch is available. the game will now close and apply the patch automatically you will be playing after the new patch has been applied." This continue to loop, i wasn't able to patch.mOr3Luck15 Jul 11, 2012
Jul 11, 2012 Patch Loop Does blizzard typically fix patch loops on their end eventually? Cos I'm going ape!@#$e here.Xiren1 Jul 11, 2012
Jul 11, 2012 Diablo-III-Setup-enUS.exe stuck updating... Logged in to my account to start downloading, got the installer (Diablo-III-Setup-enUS.exe) start it up, and it stops at 60%'ish. I tried the following: - Creating new administrator user account - Deleting folder in ProgramData - Secondary Login service IS running (and set to automatic) - Double checking Agent.exe files were set to run as admin - Uninstalled ALL antivirus software, and turned off Windows Firewall (with reboot) - Tried ending task for Agent.exe while "Updating setup files" was in progress... bar went from 60%'ish back to 40%'ish then back to 60%'ish where it stood still again. I am at a loss from here. Any help would be greatly appreciated. Edit: FIXED... had to run each Agent.exe (three total) in compatibility mode for Windows 7, as well as set to run as admin. Double click all agent.exe files, and THEN the installer (the one from your account). Installing and happy!!!!ChuckNorris2 Jul 11, 2012
Jul 11, 2012 Higher burden to CPU and display card Since D3 updated to 1.03b, the efficiency of CPU and display card is much higher than before. I'm wondering that if there is any relationship between this phenomenon and the update.UncleShen0 Jul 11, 2012
Jul 11, 2012 Poor Service. (Unable to log in or patch) Honestly , i've been playing Diablo for quite awhile perhaps (2-3 years?) so im not sure if im someone who understands how BLIZZARD works . But that is not important . Now we're paid to play and not paid to do your jobs (Fixing those technical issues like what the title says) . The game is getting bad in my opinion as i've seen better updates in previous games like D2LOD etc . But still , whats going on with the update? Instead of updating , patching and improving game , i'm UNABLE to patch OR log in . I've read many threads and yeah its true , this is frustrating . I apologise for the honest feedback but this thing has occured for 2 days and i'm not pleased with what BLIZZARD is providing . The service DEFINITELY needs to be improved before the game goes into failure . Come on work something for us , LEAST let us PLAY THE GAME . I can't really be bothered with those nerfs or what that you are patching , eventually someone will still make out how to build a strong character in game .JuniorDon0 Jul 11, 2012
Jul 11, 2012 Can't Play because of it asked PATCH!!! ... cocopop8 Jul 11, 2012
Jul 11, 2012 Error 3007 when Retrieving Hero List Was working fine last night. Wake up this morning, load D3 download patch and updates successfully to I can get on US and Asia server just fine with my character retrievable on US just not EU!! What is going on? It's been like this for hours now :/Dez0 Jul 11, 2012
Jul 11, 2012 Can't Play!!! I can't play Diablo due to my game did not patch the latest patch itself. It really cause me trouble. Anyone can help?sasisoo4 Jul 11, 2012
Jul 11, 2012 cant login, as i need to update? Im using a game launcher, and so far, i can click on play, as there is a message says game is up to date, yet when i try to log in to the game, i cant, comes up as there is a new patch, which never downloads, and just crashes the game, then restarts the launcher... my spec is: i7-2630QM 8GBRAM 1333 GT540M Cuba nVidia 1GBTaiga3 Jul 11, 2012
Jul 11, 2012 Updated, but cannot connect to streaming? I'm at work at the moment so I'm working from memory here. but when I tried to log in this morning, my game updated and when I hit play I got a message saying I could not connect to streaming site to update. was wondering how to fix this. thanks.UncleDirtbag1 Jul 11, 2012
Jul 11, 2012 GeForce Freeze Bandaid Solution I do think it is a shared issue for GeForce GPUs, as much, much better systems still suffer bugs with this game. I use GeForce 9800GT 512RAM. I have tried it, tested it, so far it is working, it "feels" better at the very least. If mine craps up, I honestly think it's just my system. If there is still freezing, I will be taking down this post. My game's been freezing my system while playing DIII numerous times, all random, which points to GPU heat issues, or just struggling to keep up with the pace of the game. I play other graphics-heavy games, and it does not freeze like DIII. Why random? Game's perfect. Great settings, max resolution for my system, smooth gaming then poof. Lowest settings, poof. Windowed not windowed, POOF. Idle in town, POOF. Minimize DIII, surf, do whatever, maximize DIII POOF. Ten minutes into playing POOF. Fifteen? POOF. One hour? POOF. Thirty minutes? POOF. Cool down system, stresstest your system without DIII, fine. Turn on DIII POOF. Yes, all related to DIII. Seems funny but it is frustrating. This can also be a solution for driver crashes for those experiencing Chrome crashes due to Flash (minor solution: disable hardware acceleration for your flash) This was the solution that worked for me, might work for you. The following will help out your old (or new) GPU's temps as well. My temps ranged from 60-70c prior to some tweaks, and after, never went beyond 60c. No OC. SOLUTIONS: - Roll back drivers to 296.10 (Stop here, do not go beyond. You can go lower, but I would not know how it will react). Search for it in the nvidia website. This will also work for those suffering issues from Flash conflicts with their browsers. This is the first WHQL set that also accomodates DIII if I am not mistaken. Prior to this set of drivers, you probably will get the "drivers are outdated" whatever. This will probably fix some issues. - Check your Nvidia Control Panel. Turn off FXAA, do not use any "adaptive" v-sync and check your PhysX processing. Take note, the earlier two mentioned come along with the latest drivers, and I think they are the ones conflicting with everything. Leave it at "auto-selected", or make it CPU. This is the main cause for intense heat. At least for my card, it was a 10c loss when I auto-selected. DIII is a PhysX-heavy game, which makes it more fun AND frustrating with the freeze. To summarize, the game's truly at fault here. If not the game, then on Nvidia. There is something broken there that does not maintain stability with the GPUs. I am no expert, but if you are like me, where your PC only craps up on DIII games, then you know something's up with the game. Don't be too hard on yourself or anything if you think it's your system. Before doing anything else about your system, please do be patient and diagnose it before underclocking or whatnot. My system: Windows 7 Ultimate 64-Bit AMD Athlon 7750 Dual-Core 4GB RAM Hope this helps somewhat. Worth giving a shot before tinkering with the hardware.Scherbatsky2 Jul 11, 2012
Jul 11, 2012 Blizzard technicians pls take note. >< wat the hell you have been done with the maintenance... We are just D3 gamers, and YOUR CUSTOMERS ,not expert technicians OR BLIZZARD WORKERS. I feel FRUSTRATED of YOUR D3 WEEKLY MAINTENANCE ESPECIALLY THIS TIME. I have been sat in front of my PC and kept logging into the game for a whole day.. but it is still cannot be LOGGED IN.. YOU told us that there is a new patch of Diablo 3 is available and get it and download it. But, in the end.... The same problem is still existed and remained after I followed the instructions given. Why do you want us to update everything by ourselves but is not updated by the game technicians?? Can you please do the updates just like what other online games have done, for instance, when we are logging into the game, the updates have already done by game technicians.. but NOT BY OURSELVES the gamers.. We spent money to buy the Diablo 3 CD and install to enjoy and play the game..but, can you please improve your services to your CUSTOMERS..?? This is the WORST online game I ever played...OMG! I think I better quit this game and throw the CD to the DEEP BLUE SEA.. if this kind of problems are still remaining.MangKali0 Jul 11, 2012