Mac Technical Support

May 10, 2012 Improving Your Reports Since there are many diff forums it may be hard to figure out where is best place to post. Mac Technical Support Post here if its a mac specific bug. Some examples include Client crashes Fps or other graphics rendering issues. Install issues Other erratic client issues (such as not launching). Patching issues Technical Support Post here if it's a Windows specific bug. Some examples include: Client crashes Fps or other graphics rendering issues. Install issues Other erratic client issues (such as not launching). Patching issues General Discussion: Post here to give general feedback (non bugs). Some Examples include: Feature requests Gameplay feedback (ie, quests, classes, lore, etc) Bug Report: Post here for general bug reports not specific to windows or mac. Examples include: Server issues (cannot create game, cannot connect to, or other server errors/issues. If you cannot tell diff between a server and a tech connectivity issue though possibly better to use mac/pc forums) Gameplay bugs (ie, x ability doesn't work, quest is not completable, etc)MysticalOS3 May 10, 2012
Apr 17 ►►Unable to start Diablo 3 Launcher [Solution]◄◄ I have been seeing reports that players are having issues running Diablo III by clicking the game client's icon in the Diablo III folder, and after having experienced the same by testing on my installation, I have determined the cause and found a series of steps that will resolve this issue for you and allow you to once again use the Diablo III icon to launch your game as you did prior to this patch: 1) Navigate to the folder containing the Diablo 3 game executable and the Diablo 3 Launcher. 2) Delete the file Diablo III Launcher (move to trash via CMD-Delete/Backspace). 3) Run the Blizzard Desktop App. You should already have this as it is required to run Diablo 3 as of 2.0.1. If your BDA is set to automatically apply updates it will download a new fully functional Launcher app and place it where it belongs in your Diablo III directory. If your BDA is set to the Never automatically apply updates option, then you will need to manually click Update and the BDA will then perform the update operation. The issue should now be resolved regarding the Diablo 3 app failing to run the Launcher. It seems that the initial patching download from the CDN servers had a corrupt file (the launcher) which appears fixed as of today and deleting and redownloading it resolves this. Good luck, and enjoy the great loot hunt! :) ________________________________________________ Technical Support MVP Prime Directives: 1. Serve the public trust. 2. Protect the innocent. 3. Uphold the law. 4. Smash, Jay, Smash!TheTias41 Apr 17
Jul 1 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jul 1
Mar 8, 2016 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including the Blizzard App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Blizzard Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Blizzard App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Blizzard Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8, 2016
May 9, 2012 Welcome to Mac Technical Support This forum exists to provide Diablo III customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan1 May 9, 2012
20h Intel HD 6000 Hello, I was check the supported card list and this type of card on my MBA is not on the list but was wondering if it will be updated or someone has played on a MBA 2017.FULLMETAL7112 20h
Apr 16 iMac and gaming question AMD 570,575 or 580 Hey all, I thought you would be a good crowd to ask this question. Which graphics card is sufficient for Diablo? I don't plan on doing much else for gaming on the iMac, maybe the odd game of Starcraft or civilization, but I want to be able to play D3 and have the iMac future proofed enough to stand a chance with D4 whenever that gets released. Curious if you think the 570 is sufficient for my uses? THanks!Pman3 Apr 16
Apr 14 Mouse Pointer Offset I am on a MacBookPro, with the latest version of D3 installed. Whenever I switch to either fullscreen or windowed(fullscreen) the mouse pointer image is approximately an inch to the left and a half an inch above the point where any click will be registered. This only happens in those two modes, in windowed mode, the mouse pointer and the click location coincide as you would expect.Griff3 Apr 14
Apr 12 cpu is powering off when game starts Hi within the last few days Ive been having problems with the game. I would log into the game and withing a minute my cpu would power off and reboot. This only happens when I start Diablo 3. Ive tried to reinstall the game and scan and repair it. Im not sure how to fix this. Thank you for any help.Vic0 Apr 12
Apr 11 Pixelated Graphics after upgrading to 10.12.4 Ever since upgrading to macOS 10.12.4, I've noticed that some of the graphical effects in the game become pixelated. Some examples are the lights attached to buildings in New Tristram, and also Zoltun Kulle in any town (when he's standing by Kanai's Cube). I don't remember seeing this effect after installing 2.5.0, but only after upgrading my OS. My computer is a 2015 27" iMac with an AMD Radeon R9 M395 w/ 2GB RAM.Adeese44 Apr 11
Apr 6 High Sierra 10.13 - Low FPS Since upgrading to the 10.13 GM Candidate Diablo 3 is running extremely poorly in regards to FPS. I used to run it capped at 60fps, now it struggles at the same graphics settings to get 15fps! I'm running on a Late 2016 MBP with the Radeon 460. Anyone else notice poor FPS with High Sierra?Brandonee32 Apr 6
Apr 6 Slow mouse cursor Hi My mouse´s cursor it´s moving very slow in game since yesterday. The strange part is that I had played earlier with no problem. I tried to repair the game, restart the computer, reinstall the game, do a new mac user and to turn on the vertical sync but the problem remains. I spoke with the blizzard support but they was not able to help me. Thanks!RMEP1 Apr 6
Apr 6 Screen Resolution in 2.5.0 Hello. I have iMac Retina 5K, 27-inch, Late 2015, native resolution is 5120x2880 pixels. And choose "Best for display" Resolution in macOS System Preference > Display. Until 2.4.3, Windowed (Fullscreen) game option respects macOS resolution settings. But in, macOS resolution settings is disabled and turns dot-by-dot resolution while gameplay. (with very small and low-speed mouse-cursor) I found old-post: and tried "defaults write com.blizzard.diablo3 DesktopModeIsDefault 1" and "defaults delete com.blizzard.diablo3 DesktopModeIsDefault". But these effect nothing. How do I avoid disabling macOS screen resolution settings with Windowed (Fullscreen) game option as in 2.4.3?tarot63 Apr 6
Apr 5 Website not game issue Hi With Safari I can not open the Diablo 3 website - or any of the news items when using a direct link. I get "Too many redirects" error. I can however get to the forums through a favourite. Chrome will open all pages. Doesn't affect my playing I suppose just thought I'd report a strange error I get when using the site.Matthew2 Apr 5
Apr 4 Character transfer PS4 to MAC Is it possible to transfer the character, I played as, on PS4 to my Mac?Danil1 Apr 4
Apr 1 Cmd + Tab does not work in patch 2.5.0 After last upgrade I can not switch to other applications with cmd + tab shortcut. I see another app's window for a second, but then I am returned to Diablo. That troubles me, because I can't use Skype to communicate with my teammates. MacBook Pro Retina Late 2013, macOS 10.12.4 UPD. After changing screen options from "Fullscreen" to "Windowed (Fullscreen)" cmd + tab shortcut works well.EHOTnOTACKYH17 Apr 1
Mar 26 Start Screen & Death Issue iMac OS 10.11 Americas running all packs & updates. Start Screen Freeze & Freeze upon Death. More often now when I choose to start the game; upon the initial town screen appearing I get part of the startup sound & the game freezes. I have to force quit & restart which always solves the problem. (a particular area in the server?) Happened again this morning 4:35am CST My wife had an issue on her computer where she died during a Greater Rift surrounded by elites, etc & everything froze where she couldn't use ANY actions/keys/mouse etc. The timer still ran, all the opponents were surrounding the cross & animated but froze in place as well. Her computer is newer with a later OS & occasionally freezes in the middle of a game losing her progress. Our internet & fps is great with no issues in play, when it works.GwydionM1 Mar 26
Mar 25 mac osx high sierra Dear Blizzard, Mac OSX sierra still causing extreme lag in all your games. i will post daily until fixed. Go for it.Sully1 Mar 25
Mar 17 Lockup on start with Mac OS 10.13.2 After I installed Mac OS 10.13.2 update my private game locked up after clicking start game. The first time it happened I was in campaign mode and the second time it happened I was in adventure mode. I can move the cursor and I can hear what sounds like rain from the game but I'm otherwise unable to interact with the game. Both time this happened, I had quit the game while in Bastion's Keep Stronghold. When this happens, my level 62 wizard has blonde hair not black and none of the system hotkeys work as normal, such as CMD + Tab, CMD + Option + Esc, etc. so when this happens I'm unable to leave the game to force quit and my only resort is to power off my iMac and start it up again. I'm using a iMac (Retina 5K, 27-inch, Late 2015) with 3.3 GHz Intel Core i5, 8 GB 1867 MHz DDR3 memory and AMD Radeon R9 M395 2 GB graphics. I have been able to get back into my game both times by using the scan and repair option. This has happened twice in two days. The last time I played this game was last night. When I was finished playing, I escaped to the main menu and chose Exit Game, and then Exit Diablo III. I have been leaving the Blizzard app open in the background so my games stay up to date and ready to play when I am. If you have any questions let me know.Amerist782 Mar 17
Mar 9 Mouse Issues I am using a Macbook Pro About a month ago I started diablo up and my mouse stutters all over the place randomly. If I hold down the left mouse button it seems to be okay, but as soon as I let it go it stutters all over again. I tried buying a new mouse, replacing my moousepad, reinstalling diablo 3, and reinstalling Razor synapse. Using other mice. It doesnt matter what moouse I use it is the same thing,,,, HELPGreezon19 Mar 9
Mar 7 macOS 10.13.3 memory issue I'm running Diablo 3 on my Macbook (Retina, 12", 2017) with (Intel HD Graphics 615 1536 MB). I have macOS 10.13.3. I'm not expecting great performance, but I'm getting the beach ball and freezing up regularly. Diablo 3 memory usage is cresting 15 GB after 30-40 minutes of play time. Is that normal? Should I be getting the beach ball and crashing the app 1-2 times per hour? Mar 7
Mar 5 "Waiting on another installation or update." I noticed a bit of lag while playing, so I left the game. The game said it needed to run an update. Those usually don't take more than a minute or two, so I was fine with that. But nothing started loading. Instead of the standard red bar -->yellow bar -->green bar progression, the field where the progress bar usually shows up just says "Waiting on another installation or update." It has now said that for about 5 hours or so, and nothing has changed. I am completely unable to play Diablo, and it's really frustrating.Kraig3 Mar 5
Mar 4 Won't install due to no default language Hello, I cannot get the Battle.Net to update/install Diablo 3. I already have it installed, but I haven't played it in about a year. I went to try and update/install it and it go to to the screen to confirm and select default language (which nothing is selectable/shown). When I try to continue the next screen gives me the error that I have to select a default language. However, like I said - it isn't showing me the option in the previous screen. I've read the forums and tried switching the language and restarting, no luck. I'm on a Mac, running 10.12.2 and the Battle.Net is No file vault turned on. Please help as I can't play/install the game.Kolden5 Mar 4
Mar 2 Critical Error during load process I randomly got a message that there was an update for D3. I logged out and no update began. I went to options to try to manually down load and nothing occurred. I tried to scan and repair with nothing happening. Finally I tried to re-install the entire game but I keep getting the same failure. "Critical Error during load process. Required Library 'icuin57.dll' does not exist." How do I fix this?IvanDrago1 Mar 2
Mar 2 "Agent wants to make changes." Is anyone else getting a message several times a day that says "Agent wants to make changes. Type your password to allow this." It has the Blizzard logo and a padlock icon on it. Started a couple of weeks ago and happens several times every day. Am I being hacked?Bug1 Mar 2
Feb 27 Numlock-based ability spamming under OS X There is a common method used by Windows(tm) Diablo players to automate abilities using the Numlock key - Teaguk stacks using repeated application of Sweeping Wind in the case of properly geared Monks as an example. How is this can this replicated in the Mac client?Ruin23 Feb 27
Feb 26 macOS High Sierra Slow Cursor, Unplayable Loaded 10.13 and now the in-game cursor moves 10% of normal distance.Koreldyre14 Feb 26
Feb 19 Intel HD Graphics 6000 Hi I was wondering that the Intel HD Graphics 6000 would work on the MacBook Air 2017 version everything else is good I was wondering I didn't see it on the supported and unsupported link on the minimum requirements page for Mac? ThanksFULLMETAL7111 Feb 19
Feb 5 Mavericks hey just curious will diablo 3 be fully compatible with OS X Mavericks?xSTARREDGEx33 Feb 5
Feb 5 Starter Edition won't upgrade to Standard Downloaded the client on the night of the 14th and used a guest pass to register. Apparently there is only 1 client to install the game (no distinction between starter/standard) On the 15th, logged in to and entered the standard account. I can clearly see the the copy of Diablo 3 as "Standard Edition". Launched the game, logged in and can still see the "Upgrade banner" on the top right. Went all the way to the black king, and as soon as I did the last blow, I got a big dialog prompting me to upgrade. Did download the client again, installed second time, no dice. Completely removed the game, installed from the hard copy DVD that I bought, still getting the same "upgrade now" banner. Haven't been able to find a similar post, which makes me wonder if I'm missing something. Did send an email via the "Customer Services" option within the game and awaiting for a reply.Cue113 Feb 5
Jan 25 Darklord freeze My game freezes whenever I defeat Diablo in the Darkening of Tristram...Ive never had a problem before with anything. Running OSX 10.11.6 2.9GHz NVIDIA GeForce 660M 512jwittek1 Jan 25
Jan 25 Diablo III freezes after beating Dark Lord Same bug described here: In my case, the game hasn't crashed, but I also couldn't couldn't pick anything from the ground after his death. I had to force close the game. Based in the text from the page below, I assume that macOS is freezing while it had to play the old cinematic, since it doesn't even start to reproduce. macOS: 10.13.2 (17C88) Diablo III: Latest version at the momentVitorMM2 Jan 25
Jan 16 Cursor movement went bad. After updated Mac OS to High Sierra 10.13.2 Supplemental Update, the cursor move slower (bad response to the movement of mouse) when " things are animated ". Last time I encountered this problem, diablo 3 had to be updated (patch updated) so then the problem was fixed.TEERY1 Jan 16
Jan 13 app crashes on Mac osx crashes immediately on mac os x after blizzard patch update Also can't create a support ticket as blizzard's support page crashes every time after jumping through all 30 hoops and finally getting to "create ticket" button. THis happened after trying on my Mac and on a PC. pretty janky, Blizzard.FunkyPants2 Jan 13
Jan 8 New iMac Pro now Gamers choice? The new iMac Pro (Not shipping until December) looks like a Beast Machine! I'll bet a few will get it just to do gaming on! Any thoughts?GondorNative10 Jan 8
Jan 8 Can you close frozen game without hard reset? Can you close the game gracefully without doing a hard reset? Command - option - esc doesn't work. My music carries on playing in the background fine, so the machine isn't completely frozen. I've documented the 2.4 spinning ball problem here: Jan 8
Jan 7 "Agent Wants to Make Changes?" On startup of the blizzard app.. I keep cancelling. What is going on? Is this a phishing scam/virus? Picture: Jan 7
Dec 29 iMac Cursor Disappears Did not see a cause/fix in forums so here's the issue: Wife plays a WD & sometime during play she will lose her cursor - completely! It's invisible! I can take over to get her out & exit the game "by feel" but there's no cure as I can tell. This has happened on two differrent iMacs running different OS, hardware, etc. Restarting the game is the only fix, do you have any idea of the cause? Thanks.GwydionM6 Dec 29
Dec 29 Mac Pro digital sound output in 5.1 Does this HAVE to be done via HDMI?ViolateThis6 Dec 29
Dec 28 Diablo 3 always crashing on macOS High Sierra Diablo 3 Reaper of Souls is crashing, about 20 seconds after I launch into the game. macOS 10.13.2 intel HD 4600 intel i5 4670 8gb ram 5222371C-B1D0-4667-A289-CE8D192493EESupremo0 Dec 28
Dec 27 How to run 2 game clients at once How do u run 2 game clients on a mac if u have 2 different diablo 3 accounts? So that u can drop items and pick them up on another account.Shocker42022 Dec 27
Dec 20 I gave up I went to the dark side. =[ I run bootcamp with Win10p and I've tripled my FPS on max settings. (That killed me to write...) Last time I used winblows was back in Win98, Win7 pissed me off and never looked back, until now. This game is stellar (on Windows platform). The subtle flames, the shadow effects, when boxes get smashed and then the different attacks. Wow! Well, here I am, trying to figure out a crap OS in order to play D3. But play D3 I shall! Perhaps D4 will be playable on native macOS, but sadly D3 will have to be moved over to the fail column. Just doesn't work anyway other than in the windows environment. I haven't played it in Fusion or anything, just native booted into Windows and enjoyed it that way. (Enjoyed, hehe) Anyways. See you ingame! If you find the mac client failing you, give up and go bootcamp to play, macOS for work and everything else... =[SheykhSleky2 Dec 20
Dec 15 Tabbing Between Apps in Sierra I'm having probs since the Patch and Necro. Tabbing to get between Diablo and other Aps I'm running, doesn't always work. It seems to work once and then stops. Makes it hard to research stuff while I'm playing. On a Power Mac 5,1, Sierraalbabe6 Dec 15
Dec 13 in gr i dc from team speak and the game web browser is offline for 10 minutes as well pPavloGolubev3 Dec 13
Dec 3 Macbook Pro recommended settings I own a Macbook Pro Retina 13" 2015 with the following stats Processor: 2.7 GHz Intel Core i5 Memory: 8 GB 1867 MHz DDR3 Graphics: Intel Iris Graphics 6100 1536 MB When I opened the game for the first time I set everything to OFF or LOW, the framerate is perfect as is, but the avatars look like paper origami. What settings and resolution do you recommend? I'm looking for something that balances graphic quality and framerate (I play on fullscreen)Lumen0 Dec 3
Dec 1 Character fades I'm playing on an iMac with High Sierra OS. I find that sometimes, my character starts to disappear, and I only see it's weapon. I have to restart for my character to be whole again. What's up with that?Chiakopf1 Dec 1
Nov 28 New iMac High Sierra crash with D3 New iMac with High Sierra 10.13.1 crashing/restarting computer while playing D3. Latest version of both. "Your computer restarted because of a problem." no explanation or anything.Nstanley691 Nov 28
Nov 23 crashes when I load into game I'm not sure how to post my specs from Mac... but after the update for the client and for diablo 3 reaper of souls my game loads slower and on top of that.... even after the games has loaded. It crashes when I ente actual games... I've tried tweaking my display and repairing the game updating etc. but it keeps crashing right before I load into games. This didn't happen up until the new patches were applied. PLEASE HELP.biceratops25 Nov 23
Nov 19 Battle net launcher won't open I am trying to play game and battle net launcher starts to open then just closes. I have tried restarting computer.AckAttack8 Nov 19
Nov 18 Diablo 3 not starting up After the latest update, D3 wont start up. When I open it the Blizzard app says its starting up, but then this goes away, and nothing happens. I have tried updating to High Sierra. I have tried turning off startup items. i have tried turning off firewall. I have tried permissions. Im getting nowhere. It was working fine the last time i played it about 2 or 3 weeks ago. I even went ahead and paid for the Necromancer extension, thinking that might jumpstart something. Nope. Please help. iMac (27-inch, Mid 2011) 3.4 GHz Intel Core i7 Memory: 12 GB 1333 MHz DDR3 Graphics card: AMD Radeon HD 6970M 2 GBJuicyChog0 Nov 18