Mac Technical Support

May 10, 2012 Improving Your Reports Since there are many diff forums it may be hard to figure out where is best place to post. http://us.battle.net/d3/en/forum/5386228/ Mac Technical Support Post here if its a mac specific bug. Some examples include Client crashes Fps or other graphics rendering issues. Install issues Other erratic client issues (such as not launching). Patching issues http://us.battle.net/d3/en/forum/5386227/ Technical Support Post here if it's a Windows specific bug. Some examples include: Client crashes Fps or other graphics rendering issues. Install issues Other erratic client issues (such as not launching). Patching issues http://us.battle.net/d3/en/forum/3354739/ General Discussion: Post here to give general feedback (non bugs). Some Examples include: Feature requests Gameplay feedback (ie, quests, classes, lore, etc) http://us.battle.net/d3/en/forum/5386229/ Bug Report: Post here for general bug reports not specific to windows or mac. Examples include: Server issues (cannot create game, cannot connect to battle.net, or other server errors/issues. If you cannot tell diff between a server and a tech connectivity issue though possibly better to use mac/pc forums) Gameplay bugs (ie, x ability doesn't work, quest is not completable, etc)MysticalOS3 May 10, 2012
Apr 17 ►►Unable to start Diablo 3 Launcher [Solution]◄◄ I have been seeing reports that players are having issues running Diablo III by clicking the game client's icon in the Diablo III folder, and after having experienced the same by testing on my installation, I have determined the cause and found a series of steps that will resolve this issue for you and allow you to once again use the Diablo III icon to launch your game as you did prior to this patch: 1) Navigate to the folder containing the Diablo 3 game executable and the Diablo 3 Launcher. 2) Delete the file Diablo III Launcher (move to trash via CMD-Delete/Backspace). 3) Run the Blizzard Desktop App. You should already have this as it is required to run Diablo 3 as of 2.0.1. If your BDA is set to automatically apply updates it will download a new fully functional Launcher app and place it where it belongs in your Diablo III directory. If your BDA is set to the Never automatically apply updates option, then you will need to manually click Update and the BDA will then perform the update operation. The issue should now be resolved regarding the Diablo 3 app failing to run the Launcher. It seems that the initial patching download from the CDN servers had a corrupt file (the launcher) which appears fixed as of today and deleting and redownloading it resolves this. Good luck, and enjoy the great loot hunt! :) ________________________________________________ Technical Support MVP Prime Directives: 1. Serve the public trust. 2. Protect the innocent. 3. Uphold the law. 4. Smash, Jay, Smash!TheTias41 Apr 17
Jul 1, 2017 Common Connection and Latency Issues Greetings all, We've been working to improve some of the available troubleshooting resources for our games. Since connectivity problems are a common problem in gaming, we wanted to provide some information on what causes connection problems and what to do to resolve issues when you're having them. Table of Contents 1. Connection Troubleshooting Resources 2. FAQs 3. What to do if you need more helpDrakuloth5 Jul 1, 2017
Mar 8, 2016 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including the Blizzard App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Blizzard Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Blizzard App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Blizzard Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8, 2016
May 9, 2012 Welcome to Mac Technical Support This forum exists to provide Diablo III customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to the Blizzard website help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly.Machkhan1 May 9, 2012
23h High Sierra 64bit Upgrade / Laggy Mouse Hmm. "High Sierra" mac upgrade has now pooched my Mad Catz RAT mouse so that it's sluggish and laggy (in-game only). Anyone experiencing this with a mouse and have a solution for a fix? Thanks.buckymcsatan0 23h
1d iMac Cursor Disappears Did not see a cause/fix in forums so here's the issue: Wife plays a WD & sometime during play she will lose her cursor - completely! It's invisible! I can take over to get her out & exit the game "by feel" but there's no cure as I can tell. This has happened on two differrent iMacs running different OS, hardware, etc. Restarting the game is the only fix, do you have any idea of the cause? Thanks.GwydionM7 1d
4d Where are the HC death screenshots saved? Recently found out that D3 takes a screenshot when you die on HC. Whilst the files are a little hidden on PC's it seems they are none existent on the Mac. Any info on where they might be saved or if they exist for Mac users at all?telestasis7 4d
6d Slow mouse cursor Hi My mouse´s cursor it´s moving very slow in game since yesterday. The strange part is that I had played earlier with no problem. I tried to repair the game, restart the computer, reinstall the game, do a new mac user and to turn on the vertical sync but the problem remains. I spoke with the blizzard support but they was not able to help me. Thanks!RMEP3 6d
Jul 7 Language Problem Hey there, i accdentaly changed the langauge from ENGLISH to FRENCH the game got closed and i was forced to download over 5.7 GB of files but i didnt download them how can i skip this download and get the game back to english since i have not downloaded the french pack yetItachiMaru2 Jul 7
Jun 29 High Sierra 10.13 - Low FPS Since upgrading to the 10.13 GM Candidate Diablo 3 is running extremely poorly in regards to FPS. I used to run it capped at 60fps, now it struggles at the same graphics settings to get 15fps! I'm running on a Late 2016 MBP with the Radeon 460. Anyone else notice poor FPS with High Sierra?Brandonee35 Jun 29
Jun 29 Crashes on MacMini with Mojave public beta1 Hey Guys, just wanna let you know that there are crashes by logging into the game. Character selection is fine but after hitting the launch button Diablo crashes. I know, it´s beta (and not the last one I guess) but this is just an information to work on that until finally Mojave launches. There was no crash report, so I have nothing to share with you but this happens every time I try to start the game. So reproducible? Yes! If there is anything I could do to help, let me knowceyden0 Jun 29
Jun 27 D4 (any future Blizzard titles) on Macs? Overwatch never made it to Macs despite being a big success. Mac hardware is not a priority to Apple and they never cared about gamers anyhow. I am wondering if future Blizzard titles will be Mac compatible or if it is finally time to switch. Thoughts?salo1202 Jun 27
Jun 25 Dead mobs animating after kill Starting about 3 weeks ago (or thereabout), I began to notice that after some mobs or groups of mobs have been killed, sometimes one remains standing after death and moves in place using the default non-agro animation. The dead mob is not selectable, attackable, etc. it's just there. The last time it happened, it was a group of 3 standing in one spot, got a screenshot of it. Anyone else seen this or is this just me for some reason? Running macOS High Sierra on a 3.5 Ghz 6-core Mac Pro with 16GBWeezyl0 Jun 25
Jun 24 Poor performance on Mac (Nvidia) I'm experiencing performance issues on my iMac 27" and changing settings doesn't resolve the issue much. I've read about others having similar issues after the High Sierra update. The massive cursor lag issue is still a problem, the game is NOT playable on full screen modes or full screen windowed modes. It does appear to work fine on Windowed only mode. I also updated to Mojave hoping the issue would go away but it's still the same. When will this issue be resolved? I don't think it has anything to do with specifications, I've played D3 on lower spec'd machines before without an issue. It seems to be exclusive to Mac at the moment. Never had these issues when I was on older versions of Mac. Specifications iMac (27-inch, Late 2013) 3.2 GHz Intel Core i5 16 GB 1600 MHz DDR3 1TB Hard Drive NVIDIA GeForce GT 755M 1024 MB Mac OS Mojave (Beta 2)yamcha670 Jun 24
Jun 24 D3 keeps crashing on Mac Pro Unlike on my 2016 Macbook Pro, Diablo 3 keeps crashing my Mac Pro (2014). Diablo 3: 2.6.1.50649 MacOS: 10.13.5 The Mac Pro is far more capable of running Diablo than the Macbook Pro, but after 15-30 minutes, Diablo freezes, and the only option left is to reset my computer. This is especially nerve-wrecking since I usually play on Hardcore mode and I don't like my chars to die _that_ death. Any advice there? Thx.IMore2 Jun 24
Jun 23 Diablo 3 always crashing on macOS High Sierra Diablo 3 Reaper of Souls is crashing, about 20 seconds after I launch into the game. macOS 10.13.2 intel HD 4600 intel i5 4670 8gb ram 5222371C-B1D0-4667-A289-CE8D192493EESupremo1 Jun 23
Jun 19 Pixelated Graphics after upgrading to 10.12.4 Ever since upgrading to macOS 10.12.4, I've noticed that some of the graphical effects in the game become pixelated. Some examples are the lights attached to buildings in New Tristram, and also Zoltun Kulle in any town (when he's standing by Kanai's Cube). I don't remember seeing this effect after installing 2.5.0, but only after upgrading my OS. My computer is a 2015 27" iMac with an AMD Radeon R9 M395 w/ 2GB RAM.Adeese45 Jun 19
Jun 19 Game keeps crashing - iMac late 2012 Game keeps crashing. Late iMac 2012'. I can't play for more thgan 5 minutes without it constantly crashing. Running high sierra. Is there anything i can do? logs I can send or something that can be tweaked?Darkine0 Jun 19
Jun 16 Inventory Lag - MAC Hello, I'm having some recent inventory lag and Im not sure what is causing it. It seems that I am only running into this problem in town, when trying to open the blacksmith, Kadala, jeweler, stash, or just opening my inventory. I have no other ingame lag issues. my FPS is sitting at ~80 i have MacOS high seriaTeke0 Jun 16
Jun 16 Where are Diablo 3's screenshots? Where are screenshots I'm saving from within the game? I know the screenshots key works (binding it via the options menu) since the game halts for half a second every time I press on it - but I can't find them!godmoney69 Jun 16
Jun 16 HELP ME I NEED HELP NOW, first of all, all my chars are gone, all items and eveything is gone, and i can't connect to season ? cnt create a season char that just started today, I NEED HELP NOWCorsairG1 Jun 16
Jun 10 Mojave I hope you have a plan for the deprecation of OpenGL. If so, please share it with us. Thank you.Artemis3 Jun 10
Jun 4 Street Lights Street Lights are pixelated https://imgur.com/a/rc6wJ08 still baffled as to why my street lights are pixelated my resolution is 1650x1050, i tried cranking it up to the highest resolution and it disappears but it didnt do this before after i updated Sierra to the latest.HappyFeet2 Jun 4
Jun 22 macOS High Sierra Slow Cursor, Unplayable Loaded 10.13 and now the in-game cursor moves 10% of normal distance.Koreldyre18 Jun 22
May 11 Resolution Scaling Problem This has been a problem for a while. Since the first big patch you guys put out, the way the game scales has been impossible to play. I want you to read this, because this is not just a Diablo issue but a Blizzard issue http://us.battle.net/sc2/en/forum/topic/6606363101 These are the problems that I am having with both games. The only difference is before this patch, I was able to bring down my desktop resolution so it could scale down. Now I wont scale at all and it is impossible to micro. I cannot be forced to move my mouse from corner to corner of my mousepad to micro my character. Here is some advice, SC2 WOL works perfectly, whatever has been done with the resolution there is how it should be. WHEN YOU GO TO A LOWER RESOLUTION THERE IS LESS MOUSE MOVEMENT REQUIRED AND THE CURSOR GETS BIGGER. Now in HOTS and D3 this is not the case anymore and it is literally impossible to play. It is so bad that I will not buy another Blizzard game until this issue is fixed. All my info is in the thread above and something needs to be done because 27" iMac users are suffering because of this. When you cannot use the pivot of your wrist to micro and have to use your whole arm, you cannot be competitive and will be more frustrated than anything. Please figure out the fix for this, there is something being done to these two games that similar.SiCkXecutor13 May 11
May 2 Reaper of Souls download. I pre purchased reaper of souls from Blizzard.com, but when I go to my battle.net app it opens up diablo 3 as it was before. I haven't reached Act V yet. Do I need to beat Act V in order to gain the access to reaper of souls? I hope I posted this in the right section. Thanks for the help!hoorayforgam10 May 2
May 2 "waiting on another installation or update" It's been saying that since yesterday (possibly longer, yesterday was the first time I looked in a few days). There aren't any other installations or updates running, and I'm not running any other games through the launcher. I've tried restarting the launcher - doesn't help. I've tried hitting the fast forward button - doesn't help. Any other ideas?Rynko3 May 2
Apr 28 Diablo 3 not starting up After the latest update, D3 wont start up. When I open it the Blizzard app says its starting up, but then this goes away, and nothing happens. I have tried updating to High Sierra. I have tried turning off startup items. i have tried turning off firewall. I have tried permissions. Im getting nowhere. It was working fine the last time i played it about 2 or 3 weeks ago. I even went ahead and paid for the Necromancer extension, thinking that might jumpstart something. Nope. Please help. iMac (27-inch, Mid 2011) 3.4 GHz Intel Core i7 Memory: 12 GB 1333 MHz DDR3 Graphics card: AMD Radeon HD 6970M 2 GBJuicyChog2 Apr 28
Apr 28 Diablo 3, Metal, 64 bits Hi there, I just wanted to know if you have some news to share about the implementation of Metal. Metal in World of Warcraft is awesome, and I just wondering if Metal is still in progress in Diablo 3. Thanks, ;) Take care,Niska6 Apr 28
Apr 26 Intel HD 6000 Hello, I was check the supported card list and this type of card on my MBA is not on the list but was wondering if it will be updated or someone has played on a MBA 2017.FULLMETAL7112 Apr 26
Apr 16 iMac and gaming question AMD 570,575 or 580 Hey all, I thought you would be a good crowd to ask this question. Which graphics card is sufficient for Diablo? I don't plan on doing much else for gaming on the iMac, maybe the odd game of Starcraft or civilization, but I want to be able to play D3 and have the iMac future proofed enough to stand a chance with D4 whenever that gets released. Curious if you think the 570 is sufficient for my uses? THanks!Pman3 Apr 16
Apr 14 Mouse Pointer Offset I am on a MacBookPro, with the latest version of D3 installed. Whenever I switch to either fullscreen or windowed(fullscreen) the mouse pointer image is approximately an inch to the left and a half an inch above the point where any click will be registered. This only happens in those two modes, in windowed mode, the mouse pointer and the click location coincide as you would expect.Griff3 Apr 14
Apr 12 cpu is powering off when game starts Hi within the last few days Ive been having problems with the game. I would log into the game and withing a minute my cpu would power off and reboot. This only happens when I start Diablo 3. Ive tried to reinstall the game and scan and repair it. Im not sure how to fix this. Thank you for any help.Vic0 Apr 12
Apr 6 Screen Resolution in 2.5.0 Hello. I have iMac Retina 5K, 27-inch, Late 2015, native resolution is 5120x2880 pixels. And choose "Best for display" Resolution in macOS System Preference > Display. Until 2.4.3, Windowed (Fullscreen) game option respects macOS resolution settings. But in 2.5.0.44247, macOS resolution settings is disabled and turns dot-by-dot resolution while gameplay. (with very small and low-speed mouse-cursor) I found old-post: https://us.battle.net/forums/en/d3/topic/11915051681 and tried "defaults write com.blizzard.diablo3 DesktopModeIsDefault 1" and "defaults delete com.blizzard.diablo3 DesktopModeIsDefault". But these effect nothing. How do I avoid disabling macOS screen resolution settings with Windowed (Fullscreen) game option as in 2.4.3?tarot63 Apr 6
Apr 5 Website not game issue Hi With Safari I can not open the Diablo 3 website - http://us.battle.net/d3/en/ or any of the news items when using a direct link. I get "Too many redirects" error. I can however get to the forums through a favourite. Chrome will open all pages. Doesn't affect my playing I suppose just thought I'd report a strange error I get when using the site.Matthew2 Apr 5
Apr 4 Character transfer PS4 to MAC Is it possible to transfer the character, I played as, on PS4 to my Mac?Danil1 Apr 4
Apr 1 Cmd + Tab does not work in patch 2.5.0 After last upgrade I can not switch to other applications with cmd + tab shortcut. I see another app's window for a second, but then I am returned to Diablo. That troubles me, because I can't use Skype to communicate with my teammates. MacBook Pro Retina Late 2013, macOS 10.12.4 UPD. After changing screen options from "Fullscreen" to "Windowed (Fullscreen)" cmd + tab shortcut works well.EHOTnOTACKYH17 Apr 1
Mar 26 Start Screen & Death Issue iMac OS 10.11 Americas running all packs & updates. Start Screen Freeze & Freeze upon Death. More often now when I choose to start the game; upon the initial town screen appearing I get part of the startup sound & the game freezes. I have to force quit & restart which always solves the problem. (a particular area in the server?) Happened again this morning 4:35am CST My wife had an issue on her computer where she died during a Greater Rift surrounded by elites, etc & everything froze where she couldn't use ANY actions/keys/mouse etc. The timer still ran, all the opponents were surrounding the cross & animated but froze in place as well. Her computer is newer with a later OS & occasionally freezes in the middle of a game losing her progress. Our internet & fps is great with no issues in play, when it works.GwydionM1 Mar 26
Mar 25 mac osx high sierra Dear Blizzard, Mac OSX sierra still causing extreme lag in all your games. i will post daily until fixed. Go for it.Sully1 Mar 25
Mar 17 Lockup on start with Mac OS 10.13.2 After I installed Mac OS 10.13.2 update my private game locked up after clicking start game. The first time it happened I was in campaign mode and the second time it happened I was in adventure mode. I can move the cursor and I can hear what sounds like rain from the game but I'm otherwise unable to interact with the game. Both time this happened, I had quit the game while in Bastion's Keep Stronghold. When this happens, my level 62 wizard has blonde hair not black and none of the system hotkeys work as normal, such as CMD + Tab, CMD + Option + Esc, etc. so when this happens I'm unable to leave the game to force quit and my only resort is to power off my iMac and start it up again. I'm using a iMac (Retina 5K, 27-inch, Late 2015) with 3.3 GHz Intel Core i5, 8 GB 1867 MHz DDR3 memory and AMD Radeon R9 M395 2 GB graphics. I have been able to get back into my game both times by using the scan and repair option. This has happened twice in two days. The last time I played this game was last night. When I was finished playing, I escaped to the main menu and chose Exit Game, and then Exit Diablo III. I have been leaving the Blizzard app open in the background so my games stay up to date and ready to play when I am. If you have any questions let me know.Amerist782 Mar 17
Mar 9 Mouse Issues I am using a Macbook Pro About a month ago I started diablo up and my mouse stutters all over the place randomly. If I hold down the left mouse button it seems to be okay, but as soon as I let it go it stutters all over again. I tried buying a new mouse, replacing my moousepad, reinstalling diablo 3, and reinstalling Razor synapse. Using other mice. It doesnt matter what moouse I use it is the same thing,,,, HELPGreezon19 Mar 9
Mar 7 macOS 10.13.3 memory issue I'm running Diablo 3 on my Macbook (Retina, 12", 2017) with (Intel HD Graphics 615 1536 MB). I have macOS 10.13.3. https://imgur.com/jnSXUph I'm not expecting great performance, but I'm getting the beach ball and freezing up regularly. Diablo 3 memory usage is cresting 15 GB after 30-40 minutes of play time. Is that normal? Should I be getting the beach ball and crashing the app 1-2 times per hour? https://imgur.com/xbyVcg5Meclizine0 Mar 7
Mar 5 "Waiting on another installation or update." I noticed a bit of lag while playing, so I left the game. The game said it needed to run an update. Those usually don't take more than a minute or two, so I was fine with that. But nothing started loading. Instead of the standard red bar -->yellow bar -->green bar progression, the field where the progress bar usually shows up just says "Waiting on another installation or update." It has now said that for about 5 hours or so, and nothing has changed. I am completely unable to play Diablo, and it's really frustrating.Kraig3 Mar 5
Mar 4 Won't install due to no default language Hello, I cannot get the Battle.Net to update/install Diablo 3. I already have it installed, but I haven't played it in about a year. I went to try and update/install it and it go to to the screen to confirm and select default language (which nothing is selectable/shown). When I try to continue the next screen gives me the error that I have to select a default language. However, like I said - it isn't showing me the option in the previous screen. I've read the forums and tried switching the language and restarting, no luck. I'm on a Mac, running 10.12.2 and the Battle.Net is 1.3.1.6061. No file vault turned on. Please help as I can't play/install the game.Kolden5 Mar 4
Mar 2 Critical Error during load process I randomly got a message that there was an update for D3. I logged out and no update began. I went to options to try to manually down load and nothing occurred. I tried to scan and repair with nothing happening. Finally I tried to re-install the entire game but I keep getting the same failure. "Critical Error during load process. Required Library 'icuin57.dll' does not exist." How do I fix this?IvanDrago1 Mar 2
Mar 2 "Agent wants to make changes." Is anyone else getting a message several times a day that says "Agent wants to make changes. Type your password to allow this." It has the Blizzard logo and a padlock icon on it. Started a couple of weeks ago and happens several times every day. Am I being hacked?Bug1 Mar 2
Feb 27 Numlock-based ability spamming under OS X There is a common method used by Windows(tm) Diablo players to automate abilities using the Numlock key - Teaguk stacks using repeated application of Sweeping Wind in the case of properly geared Monks as an example. How is this can this replicated in the Mac client?Ruin23 Feb 27
Feb 19 Intel HD Graphics 6000 Hi I was wondering that the Intel HD Graphics 6000 would work on the MacBook Air 2017 version everything else is good I was wondering I didn't see it on the supported and unsupported link on the minimum requirements page for Mac? ThanksFULLMETAL7111 Feb 19
Feb 5 Mavericks hey just curious will diablo 3 be fully compatible with OS X Mavericks?xSTARREDGEx33 Feb 5