Mac Technical Support

Mar 17 Mouse Cursor Enlarges on OS X El Capitan (10. Greetings, Nephalem! Mac OS X® 10.11 introduced a new accessibility feature which enlarges your mouse cursor when you shake it. While we intend to disable this feature while our games are fullscreen in a future update, if you find this is affecting your gameplay you can disable the feature by following the steps below: 1. Open System Preferences. 2. Click on Accessibility. 3. Uncheck the box next to Shake mouse pointer to locate.Glaxigrav1 Mar 17
Mar 16 Game crashing when using Vault: Tumble Frequently repeatable crash. system specs here http://us.battle.net/d3/en/forum/topic/20419273233 My main is a demon hunter. I've been running group fast & full clear rifts. After 4-5 rifts tumble gets stuck and I keep tumbling until I run out of discipline. I can pause and shoot but as soon as enough discipline returns I'm launched off uncontrollably tumbling again. Soon after this I get the spinning beach ball and the game freezes and is unrecoverable.DeadMeat0 Mar 16
Mar 16 No B.Net app? Is there a way to play Diablo 3 or World of Warcraft without the Battle.Net application on Mac? I'm so sick of seeing an ad for Overwatch every five seconds on a platform that CANT play the frakakta game!Emalkartha1 Mar 16
Mar 16 Macbook Pro 2009 Issues/Lags Hello. I am having problem with Diablo 3. Gameplay seems to be playable for 5 or 7 minutes of running Diablo 3, but after this time spent I got really huge slowmotion turns by my character. Everything is lagging (not internet connection, it's fine) and moving like in slowmotion. Playing on low configuration. I'd like to see what I can do (any type of help appreciate, from configuration in game to installing some applications, anything can help my old Macbook plays normally). It also have place in newest games (won't advertise it, just would say that these games around 2012+ year released). The only thing I can say is that my Mac is going be really heat while this lags appear (tested on low requirement games - Mac is still overheating but games are running just fine). Thanks.Ýøúknøwýæýæx8 Mar 16
Mar 14 Macbook Pro 2009 Issues/Lags Hello. I am having problem with Diablo 3. Gameplay seems to be playable for 5 or 7 minutes of running Diablo 3, but after this time spent I got really huge slowmotion turns by my character. Everything is lagging (not internet connection, it's fine) and moving like in slowmotion. Playing on low configuration. I'd like to see what I can do (any type of help appreciate, from configuration in game to installing some applications, anything can help my old Macbook plays normally). It also have place in newest games (won't advertise it, just would say that these games around 2012+ year released). The only thing I can say is that my Mac is going be really heat while this lags appear (tested on low requirement games - Mac is still overheating but games are running just fine). Thanks.Ýøúknøwýæýæx2 Mar 14
Mar 14 "Massive" glitch Hi guys, I was playing when suddenly a wild glitch appear, So I tried to "catch" it : Lvl 1 : https://www.twitch.tv/foutograff/v/54413118 Lvl 3 + in town : https://www.twitch.tv/foutograff/v/54413942 Lvl 2 had the same bug from lvl 1. I'm playin on Mac but not sure if it's related. My graphic card is ok, so do the other internal pieces of my computer. For the OS everything was ok while D3 was "freakin' out" (but no FPS problem on D3 tho). I've reboot D3 to see if it was enough, and it solved my problem. I'm going to repair D3, and reboot computer just in case :) Let me know if you need anything else. (sorry for bad english)Foutograff1 Mar 14
Mar 12 Download Stuck at 0% I've been trying to download for awhile but it is still stuck at 0%... anything going on or just really slow because of everyone trying to download? Thanks!Häakina30 Mar 12
Mar 12 Confine Mouse Cursor The following post says that you can work around the Yosemite mouse issues by toggling "Confine Mouse Cursor": http://us.battle.net/d3/en/forum/topic/14882078957 Unfortunately that doesn't appear to be good advice since there isn't such an option in Diablo 3's settings menus. Help?benlakey3 Mar 12
Mar 7 All 3 computers giving request time out error I have 3 computers in the house, 1 PC and 2 macbook pro laptops. All 3 are giving the same error 3006 request timed out. I already tried shutting down all computers and doing a reset on modem (shut down all 3 computers, unplug everything, wait over a minute, plug back in, wait for all lights to come back on, then restart computers). Is there an issue today or is it just me? Anyone know how to fix it?NewSkin0 Mar 7
Mar 7 27" iMac Retina 5K - How does your's run ROS? I just ordered a new Mac after tirelessly using my old 2009 MBP. I decided on the 27" iMac as I really wanted a desktop instead of another laptop. So I am going from this: 2.53 C2D 4GB Ram Nvidia 9400 256MB 256 SSD To this: 3.3 Core i5 (turbo up to 3.9) 16GB Ram AMD Radeon m395 2GB 2TB Fusion (ssd+reg combo) How should I expect performance? How is your experience with the 5K iMac? Current;y I can't play any content Act 5 related and I have everything set on low or off and 20FPS front, 1 FPS back and loading takes forever. I am pretty stoked and can't wait for the shipping. I don't expect to run D3 at full spec in 5K as i have read that this iMac isn't that powerful but from 800x600 to anything ought to be a huge improvement. Is there lag spikes with current Macs? Let me know what you think. Thanks.Baal2 Mar 7
Mar 7 Town Portal causing game to crash. I am getting mildly frustrated by the fact that just about every time I port back to town to clear my bags, the game simply disappears and I have to log back on and start whatever level I happened to be on completely over (not to mention losing the drops I was hoping to be able to pick up). Anyone else having this issue?TieDye20 Mar 7
Mar 6 Unable to open D3 RoS since new patch 2.4 Downloaded new patch. Went to run battle.net. Received error message: D3 has detected corrupted data & was unable to automatically repair the damage. Please run scan & repair app. Did that, no repairs needed. Uninstalled game. reinstalled game, same error message. Ran scan & repair again. No repairs needed. I don't get it, what am I supposed to do now?Cortez20 Mar 6
Mar 6 THIS IS TOO FRUSTRATING!! I was kicked from the servers LAST NIGHT with an "error" 63 & then got an "error" 74... I posted this info on Technical Support - Forums page.... NO RESPONSE from tech support or anyone else. Waited until tonight to attempt to log-in... hoping beyond hope that tech support did their jobs & the servers were up and running... I have no idea if they are or are not because I cannot log-in... I try launching the Client but get NO client & only the tiny log-in dialogue box. When I put in the CORRECT answer for the question... I get that it is NOT correct! WTH!!!!! SO I tried resetting it... same result! I tried calling, tried chatting and you now want a PHOTO ID??? When did Blizzard/Diablo become the Gestapo for a simple f**king ticket submission???? What the hell is going on?????????????arlee0 Mar 6
Mar 5 iMac 21,5 late 2015 D3 performance Hi, are there any chance, that someone who plays Diablo 3 on latest iMac 21,5" (i5, Iris Pro 6200) will tell me about performance in Diablo 3? I currently owns late 2009 iMac, which is very poor at this game, especialy after last patch, so I wonder if newest iMac is enough to play D3 @1080p on medium settings with constant 30 fps at least. regards, JacekBaronik19781 Mar 5
Mar 5 Issue on Digital Purchase Dear Sir, I had paid for the Diablo 3 digital copy. Somehow, I don't have the game key to download the Diablo 3. I also received the purchase receipt via email. Now, the bank confirmed that you had charged me the bill but I cannot play the game. It is unfair that you didn't provide me the game key in the email. How can I get the game key? Thank you.Derek69 Mar 5
Mar 2 Update Error I haven't played the game in quite some time and so I need to download the patch. When I try to update, I get the following error prompt: "Something went wrong with a file. We're not sure what caused it, so please try again or click the code below for more information. Sorry about that!". Code given: BLZBNTAGT00000840 Troubleshooting sites are quite vague and I'm not a computer wizard. Any ideas/advice would be appreciated! Thanks.AJIvca0 Mar 2
Feb 25 Can't do literally nothing Hi. I'm about to explode because I paid for this game £49.99 was not playing for a while and recently got for me new MacBook pro. I can't even install battle.net aplicattion - it crashes, I can't download game client - it crashes. I spend three day's in forums looking for similar problem and tried lot of options how to fix this and all was unsuccesful.Shpidzbux2 Feb 25
Feb 25 Can't open Diablo installer Hey guys, i just downloaded the mac installer for D3. I unzip it and open the application, but it says "The application “Diablo-III-Setup” can’t be opened." I am new to mac, so maybe i am doing it wrong, but i followed the guide. Pls helpSivgaard4 Feb 25
Feb 24 Rubber-banding I have had rubber banding, lag and out right getting stuck since the last update a couple of weeks ago. I have checked and updated everything on my end. When you read the title that is what the gameplay is like. When stuck, I am bouncing in place, (extreme rubber banding imo) I had to "go to town" and back to resolve it and cost me a couple of set dungeon runs to boot! I am running Mac OS 10.11.3. Can't really play with anyone or run GR or groups with gameplay like this. Any help?Momster2 Feb 24
Feb 24 Mac client, until when?? I have the latest MacBook Pro retina 2015 and I really can't play D3 on it. FPS is under 20 and GR 70+ becomes impossible to play (too many mobs too low FPS). The lack of respect that we (Mac Players) receive is really frustrating and annoying!! Can we please download the same mac client as you MacTech guys use? I'm now sure that clearly we use different clients! Either you guys are blind or this is all a big joke. I had to install D3 on my BootCamp to play the game. Same notebook... Windows does well and why does not OS X? You don't have to be an expert to see all those FPS/Mouse/NotPlayable topics and realize the in fact there is a huge problem arround the mac client. I just hope you guy fix it or at least acknowledge the problem. Thank you. PS: sorry for the bad englishSpaghettiMan7 Feb 24
Feb 23 Data error OS X 10.7.5 Hello, Since the update is out, I am unable to connect me to the game. A page appears with written data error and no solution has been resolved to date . Working on software that only work under 10.7.5 or 10.8, I unfortunately can not do update . Would you have a solution? Regards, hokhmatgnothiseauto0 Feb 23
Feb 23 Battle.net quit unexpectedly Process: battle.net [1383] Path: /Applications/Battle.net.app/Contents/Battle.net.6734/Battle.net.app/Contents/MacOS/battle.net Identifier: battle.net Version: 1.3.7.6734 (1.3.7 [6734]) Code Type: X86 (Native) Parent Process: Switcher [1382] Responsible: battle.net [1383] User ID: 501 Date/Time: 2016-02-18 19:49:37.293 -0500 OS Version: Mac OS X 10.11.3 (15D21) Report Version: 11 Anonymous UUID: 2084A504-8770-BF41-FE01-2B744566E285 Sleep/Wake UUID: 1218B641-901C-4790-8BD3-84691A2AC352 Time Awake Since Boot: 3800 seconds Time Since Wake: 140 seconds System Integrity Protection: enabled Crashed Thread: 0 Main Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: terminating with uncaught exception of type boost::filesystem3::filesystem_error: boost::filesystem::status: Permission denied: "/Users/colegage/Library/Application Support/Battle.net/Battle.net.config" abort() called Thread 0 Crashed:: Main Dispatch queue: com.apple.main-thread 0 libsystem_kernel.dylib 0x9135258a __pthread_kill + 10 1 libsystem_pthread.dylib 0x96f8c448 pthread_kill + 101 2 libsystem_c.dylib 0x9378cc34 abort + 156 3 libc++abi.dylib 0x92ac99c9 abort_message + 169 4 libc++abi.dylib 0x92aea5cf default_terminate_handler() + 272 5 libc++abi.dylib 0x92ae7bed std::__terminate(void (*)()) + 14 6 libc++abi.dylib 0x92ae7607 __cxa_throw + 122 7 net.battle.app 0x00135663 0x3a000 + 1029731 8 net.battle.app 0x00551e17 0x3a000 + 5340695 9 net.battle.app 0x00551d69 0x3a000 + 5340521 10 net.battle.app 0x0054fc77 0x3a000 + 5332087 11 net.battle.app 0x00576592 0x3a000 + 5490066 12 net.battle.app 0x00578f9d 0x3a000 + 5500829 13 net.battle.app 0x00042872 0x3a000 + 34930 14 net.battle.app 0x00042835 start + 53 Thread 1: 0 libsystem_kernel.dylib 0x91352d76 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x96f8a52d _pthread_wqthread + 1289 2 libsystem_pthread.dylib 0x96f87f72 start_wqthread + 34 Thread 2:: Dispatch queue: com.apple.libdispatch-manager 0 libsystem_kernel.dylib 0x91353812 kevent_qos + 10 1 libdispatch.dylib 0x9c68270e _dispatch_mgr_invoke + 234 2 libdispatch.dylib 0x9c6822e2 _dispatch_mgr_thread + 52 Thread 3: 0 libsystem_kernel.dylib 0x91352d76 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x96f8a52d _pthread_wqthread + 1289 2 libsystem_pthread.dylib 0x96f87f72 start_wqthread + 34 Thread 4: 0 libsystem_kernel.dylib 0x91352d76 __workq_kernreturn + 10 1 libsystem_pthread.dylib 0x96f8a52d _pthread_wqthread + 1289 2 libsystem_pthread.dylib 0x96f87f72 start_wqthread + 34 Thread 5:: ThreadedSink 0 libsystem_kernel.dylib 0x91353ea2 __sem_wait + 10 1 net.battle.app 0x00078475 0x3a000 + 255093 2 net.battle.app 0x003a175b 0x3a000 + 3569499 3 net.battle.app 0x003a21c0 0x3a000 + 3572160 4 net.battle.app 0x003a218c 0x3a000 + 3572108 5 net.battle.app 0x00155e27 0x3a000 + 1162791 6 libsystem_pthread.dylib 0x96f8aa26 _pthread_body + 138 7 libsystem_pthread.dylib 0x96f8a99c _pthread_start + 155 8 libsystem_pthread.dylib 0x96f87f96 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0xa310d6b0 ecx: 0xbffc59bc edx: 0x00000000 edi: 0xa3580000 esi: 0x00000006 ebp: 0xbffc59d8 esp: 0xbffc59bc ss: 0x00000023 efl: 0x00000206 eip: 0x9135258a cs: 0x0000000b ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f cr2: 0xa310ba10 Logical CPU: 0 Error Code: 0x00080148 Trap Number: 132 Binary Images: 0x3a000 - 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0x9e5491eb libobjc.A.dylib (680) <51E0CF8B-55D3-3474-872D-CA60A3AA79F0> /usr/lib/libobjc.A.dylib 0x9e54a000 - 0x9e586fff com.apple.RemoteViewServices (2.0 - 99) <E5B204E6-A5D2-32D2-A42E-967646E46C26> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices 0x9e587000 - 0x9e5b6fff libsandbox.1.dylib (460.30.1) <91685344-575E-3FC2-BDD9-6DACE01CF209> /usr/lib/libsandbox.1.dylib 0x9e5b7000 - 0x9e5c4fff com.apple.OpenDirectory (10.11 - 194) <9895BE23-6781-3FD8-9A64-4E3EB6D9388C> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory 0x9e6b6000 - 0x9e70cfff libcups.2.dylib (435) <882D214C-1FBE-3A0E-B52E-15A6AE363CC2> /usr/lib/libcups.2.dylib 0x9e70d000 - 0x9e730fff libJPEG.dylib (1442) <EC4F335E-E238-3BE6-8AC4-1F4778F363C6> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib 0x9e782000 - 0x9e7edff7 com.apple.framework.CoreWiFi (11.0 - 1101.20) <B6567EFC-F3FA-3290-BC80-F341CA7AA7A4> /System/Library/PrivateFrameworks/CoreWiFi.framework/Versions/A/CoreWiFi 0x9e811000 - 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0x9e944fff com.apple.DiskArbitration (2.7 - 2.7) <06DB50A4-9B8E-3D80-B04D-C39456C0ED75> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration 0x9e945000 - 0x9ea9eff7 libBLAS.dylib (1159) <01B7578D-121A-3F03-8BC1-D40E929820BC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib 0x9ea9f000 - 0x9ead0fff com.apple.CoreServicesInternal (248.2 - 248.2) <E3A7E838-1949-3F4E-924E-49ADE0FE8978> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesInternal 0x9ec75000 - 0x9ed6aff3 com.apple.CoreMedia (1.0 - 1731.15.33) <659F3235-354E-3B48-8303-6F631E37C9A0> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 1 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 2370 thread_create: 0 thread_set_state: 0 VM Region Summary: ReadOnly portion of Libraries: Total=278.2M resident=0K(0%) swapped_out_or_unallocated=278.2M(100%) Writable regions: Total=56.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=56.0M(100%) VIRTUAL REGION REGION TYPE SIZE COUNT (non-coalesced) =========== ======= ======= Activity Tracing 2048K 2 Kernel Alloc Once 4K 2 MALLOC 41.1M 24 MALLOC guard page 48K 9 Process Corpse Info 2048K 2 Stack 10.1M 7 Stack Guard 56.0M 7 VM_ALLOCATE 24K 4 __DATA 11.0M 219 __IMAGE 528K 2 __LINKEDIT 58.0M 17 __OBJC 2812K 70 __TEXT 220.2M 222 __UNICODE 552K 2 mapped file 147.9M 141 shared memory 320K 8 =========== ======= ======= TOTAL 552.5M 722 Model: MacBookAir7,2, BootROM MBA71.0166.B09, 2 processors, Intel Core i5, 1.6 GHz, 4 GB, SMC 2.27f2 Graphics: Intel HD Graphics 6000, Intel HD Graphics 6000, Built-In Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3230554638454455302D474E2D4620 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.21.94.136.1a1) Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM0128G, 121.33 GB USB Device: USB 3.0 Bus USB Device: Card Reader USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Air, Apple Inc., 27.2Cole9 Feb 23
Feb 21 Game crashes since patch 2.4 I have been experiencing game crashes since the launch of patch 2.4. These crashes are different from the beach ball exiting bug that was causing people to have to force quit the client. For me, the game just crashes randomly while I am playing. I think it has someting to do with getting checkpoints or completing quests, because it often happens when I am doing bounties and a quest gets completed. Also, recently I was going for the "Complete Act 5 in under 1 hour" achievement, and after three attempts I just gave up since my game kept crashing. Twice it happened right when I got to Adria, and then a third time it happened after finding a siege rune in the Battlefields of Eternity. I know that I can easily complete this achievement, so it is getting frustrating each time getting so far and then having the game crash. I have already run the "Scan and Repair" tool through the Battle.net client, and that did not find any corrupt or missing files. I am running the game in windowed mode on a 15" MacBook Pro 11,3 (Mid-2014) running Yosemite 10.10.5.Deltron3 Feb 21
Feb 19 Diablo 3 on External Drive Hi, I want to buy Diablo 3, but before I do that - I want to be sure that I would be able to install it on my external HDD. The reason of course is that I don't want to use up my precious SSD space, since the game itself is 20GB. Can I do that? If yes, where can I find a guide, because I think it wont be an easy process? Thanks in advance. Cheers!Huqmivanko1 Feb 19
Feb 17 Corrupted Files Wont Fix I keep trying to load D3 but it says I have corrupted files and need to do a scan and repair so I did one and tried to load it but it says the same thing. I've don't about 20 and it's the same thing every timeFoxtrot1 Feb 17
Feb 17 Gameplay slows down after playing 5-10 min Like the title says after I start playing for about 5-10 min. my game starts lagging incredibly bad. There is no rubber banding, just 2-3 sec lag. I have had no issues running the game before. this issue began 2 days ago. Quitting Diablo 3 does not solve the problem, I have to restart my computer for it to go back to normal. I tried deleting the Battle.net folder, Battle.net app, and reinstalling Diablo 3. Issue is still ongoing. Below are my computer specs. Any input or help[ would be gladly welcomed. Thanks Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro6,2 Processor Name: Intel Core i5 Processor Speed: 2.4 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache (per Core): 256 KB L3 Cache: 3 MB Memory: 4 GB Video Card: Intel HD Graphics, NVIDIA GeForce GT 330M Hard Drive: WDC WD5000BPKT-75PK4T0Ephraim2 Feb 17
Feb 15 D3 won't run under two accounts I'm currently sharing my MBP with a friend of mine who also plays D3, so I made him his own account on my laptop. Shouldn't be a big deal, but now after he launched D3 on his account, I can't play! When I launch D3 the battle.net client "Play" button turns into an "Update" button and all that update button does it pull up an error that says Oops something broke. Yeah something is broken, the damn battle.net launcher. Before the most recent patch I could circumvent this issue by resetting permissions on the diablo 3 folder and the shared folders, but now with the latest update I can't even do that. Blizzard, get your !@#$ together.Keops4 Feb 15
Feb 14 Mac Patch2.4.0 Diablo 3 Corrupt Howdy fellas. Love diablo - can't play it though. Great game - can't experience it. Window pops up and says 'Data Error'. Fine print says 'd3 detected corrupted data so scan and repair'. This issue did not exist pre 2.4 but I see no post about this so I must be the only person. Anyhow, I'd like to play diablo 3 again, will there be a patch to help a mac out? on a side note It's not my mac specs it's definitely the patch.Atomsk1 Feb 14
Feb 12 No Sound, Mac Not sure what has gone on to be honest. Didn't play for months and someone convinced me to give the game another shot and i get everything updated with this new battle.net app and when I get in the game there is no sound... Went ahead and tried SC2 as well and there is no sound there either... Not a big fan at the moment but hopefully someone has some ideas. Sound works everywhere else in the system so I'm kinda at a loss. Any help is appreciated. Posted in the bug reports but then thought this may be more appropriate here. :PDrooparus10 Feb 12
Feb 11 Can't take screenshots in 2.4 Ever since the 2.4 patch came out I haven't been able to take screenshots in Diablo 3. Prior to that the standard OS X screenshot command worked fine, but the last two times I've used it the result was a solid black image. I'm on El Capitan 10.11.3 on a 2013 MacBook Pro, 15-inch Retina display.WildWolf0 Feb 11
Feb 6 Patch file error I uninstalled everything, re-downloaded the battle.net client, but I can't update to patch 2.4, it gets to 230 files and then the error message box pops up and says "oops, something broke, error code: etc..." It wont let me update and when I scan and repair, it says theres nothing wrong. I need help please.Wartooth0 Feb 6
Feb 5 Dual monitor help I realize I can do it with windowed mode fine but it lags like crazy so trying to figure it out with el capitan. ThanksBikini0 Feb 5
Feb 4 Terrible FPS Since latest major patch the game has been causing severe FPS issues, with the game freezing up every 30 seconds for roughly 1.5 seconds. Seems like every major patch release the game is unplayable, and there's no point coming back until several months thereafter. Textures are also slow to load. 2.3 my iMac played the game without problems.Syrik1 Feb 4
Feb 4 frequent crash (beach ball froze) currently playing on a Mac iMac (27-inch, Late 2013) 3.5 GHz Intel Core i7 16 GB 1600 MHz DDR3 NVIDIA GeForce GTX 780M 4096 MB Game randomly freezes all the time (can be 10 minutes apart, can be hours apart. I have noticed this most commonly happens when I'm doing Bounties (freezes outs 8 times in approx 2.5-3 hours). This has only started happening to me since patch 2.4. Has froze on loading screen, mid bounties (most common),mid rift. It will freeze my whole computer that i cannot shutdown diablo 3, i can still use the mouse but nothing else (mouse changes into the beachball as well and cannot click anything).lightdex1 Feb 4
Feb 3 Mac OS X El Capitan T4 crashes Hey Blizz: What is it with my Mac keep on crashing and logging off every time I need to do T4 and higher difficulties? It takes so long to load the game, but then I am just kicked out. Please fix this! ThanksAzharael0 Feb 3
Feb 3 Cannot change language I changed the language to zhTW by mistake, now I cannot changed it back to enUS. The language selection in game is blank. No item listed in dropdown. The language selection in Battle.net is ignored. Though I set it to English, the game is started in zhTW still. I tried to locate the language files to delete, as the forum suggested. But the file structure seems different than PC version. Any idea? Thanks.EternalSnow7 Feb 3
Feb 2 error loading hero (code 395002) Sorry if it was in the other forums I did not see it. I get authorized it goes to retrieve hero's I get this error and it puts me out of my account. I have restarted a few times. No issues running the game until now. Suggestions?Kianastyrra0 Feb 2
Feb 2 Launcher/Program will not fully quit This may or may not be related to the constant crashing problem that Macs seem to have with the patch/season (!!!!!!). When I quit using cmd-q or the menu within game, the game window will vanish but the game itself won't quit. I pull up the force quit menu and Diablo III is shown as not responding. I have to force quit to close it. _____________ Model Name: iMac Model Identifier: iMac14,2 Processor Name: Intel Core i7 Processor Speed: 3.5 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: IM142.0118.B12 Chipset Model: NVIDIA GeForce GTX 780M Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 4096 MB Vendor: NVIDIA (0x10de) Device ID: 0x119e Revision ID: 0x00a2 ROM Revision: 3782 Displays: iMac: Display Type: LCD Resolution: 2560 x 1440 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: Yes System Version: OS X 10.10.5 (14F1509) Kernel Version: Darwin 14.5.0 Boot Volume: Macintosh HD Boot Mode: Normal Secure Virtual Memory: Enabled Time since boot: 34 minutesBeavis8 Feb 2
Feb 2 Server update page So you know, although you are doing a great job of updating status of the current server issue on Twitter (kids there), the console sends me to a server update page for status that has not been updated since December of last year which will probably generate frustration for users. Might I suggest updating that page or changing the link to your twitter feed?indigo0 Feb 2
Feb 2 No error Code, pub loading screen crash Just got back into Daiblo. Upgraded my Mac to El Capitan. I can't join pub games of any kind. The game crashes at the loading screen after 30seconds. No error code, nothing. I can play single player mode on half my heroes. But if I pick Monk it does the same thing in both single player and pubs. Anyone else getting this?WolfMother2 Feb 2
Feb 2 Can you close frozen game without hard reset? Can you close the game gracefully without doing a hard reset? Command - option - esc doesn't work. My music carries on playing in the background fine, so the machine isn't completely frozen. I've documented the 2.4 spinning ball problem here: http://us.battle.net/d3/en/forum/topic/20419273233DeadMeat5 Feb 2
Feb 2 The language selection is blacnk I am playing in American region, and I want to use other language instead of English in the game. I am able to change the game language in client option, but when I tried to change the language inside the game, the selection is blank.CHANGEORGE0 Feb 2
Jan 31 In-Game Cursor issue But why can't I submit a ticket? My in-game cursor is oversized and super low resolution. And another thing: the button to submit ticket isn't working on the tech support webpage. I was going to submit a ticket with screen shots. I tried 2 different browsers, the "submit ticket" button doesn't work. I'm on a 2012 Retina Macbook pro. What is the reason for these issues?HanbulliHan3 Jan 31
Jan 30 How do you quickly exit a D3 game on an iMac? I play Hardcore and need to know how to instaquit the game and what buttons need to be pushed to do that. Thanks for the helpHardrake4 Jan 30
Jan 28 Data Error After patch 2.4 Hi I'm having an issue with D3 it just won't load after the patch, I keep getting an error code: Diablo III detected corrupted data and was unable to automatically repair the damage. Please run Scan and Repair using the Battle.net Application. It can be found in the Options menu for the game. I have run the scan repair, has done nothing, i have un-istalled and re installed, no change. i have also cleared out the battle net folder and still the same error code. Can any body shed some light on this issue and how to fix it.DAMRUSS9 Jan 28
Jan 28 diablo 2.4 force to quit every time on MAC MAC OS X EI Capitan After patch 2.4, diablo has to be forced to quit every time.DemonWolf5 Jan 28
Jan 27 Corrupt data Hello, Over the past few days, in random spots of the game, the game freezes and after a minute or so a message pops up that says the data is corrupt and battle.net can't fix it. Told to run scan and repair (Which I've done multiple times); I've uninstalled and reinstalled the game (no difference). Very frustrated? Any help out there? Using version 2.4.0.35324 Mac 2.8 ghz i5 12 gb ram OS 10.9.5 ATI Radeon HD 5750 Thanks!scoresfilm1 Jan 27
Jan 27 Disconnected during Act 3. Extremely upset. I was in the process of completing the 'Turning the Tide' quest in Act 3 when for seemingly no reason I lost contact with the server and was disconnected from the game. I had successfully raised 2 catapults and was moments away from raising the 3rd and final catapult to complete the quest. The game showed no sign of lag or connection issues prior and without warning I was booted from the game. I immediately logged back in with no problem only to discover I had lost all of my progress (experience, gear, etc.) and had to restart the entire quest. This is unacceptable, Blizzard. I rarely am so upset by technical issues that I join forum discussions to complain, but this is extremely upsetting. What happens when I decide to play hardcore mode and am disconnected in a similar matter only to discover when I log back in that, while I may have timed out, the server didn't recognize the disconnect immediately and my character is irreversibly defeated and lost forever? If your reasoning behind requiring an internet connection during all manner of gameplay is so that single player gamers can easily transfer their characters into the online arena then there are far more superior design decisions at your disposal. For instance, simply allowing offline characters to be uploaded to Battle.net is a far more practical idea. Please, explain to me how difficult this feature would have been to implement. I am utterly disappointed right now. Diablo 2 was a game that I hold dear to my heart. Reminiscing upon the hours I spent as a child playing that game brings on a nostalgic feeling that few things in this world can manage to accomplish. I fear that when I look back on my time spent with Diablo 3, I will recall countless headaches and disappointments. I do not wish for this to be the case, but I have a hard time seeing a future where it isn't. Fix this, Blizzard. I desperately want to have your back on this one.Moosekid6 Jan 27
Jan 26 Patch 2.4 officially wrecked my MBP. Window redrawing bugs, leading to spontaneous crashes of the app, leading to now hard lock of the system due to video over heating. My laptop is in for service now to have the logic board/video replaced. Thankfully I have an extended warranty. I've posted my crash reports else where in this forum, as have others who've been experiencing video problems since launch. When can we expect a patch for these video issues? Here's my post from else where before it got this bad. ...Buggery0 Jan 26
Jan 26 2.4 Crash Report From Console I had D3 2.4 crash on OSX again so I pulled this from the console log. 2016-01-24 3:06:20.173 AM Diablo III[15903]: Diablo III(15903,0xa0e801d4) malloc: *** mach_vm_map(size=8388608) failed (error code=3) *** error: can't allocate region *** set a breakpoint in malloc_error_break to debugDubstructor4 Jan 26