Bug Report

Jan 10, 2017 2.4.3 Known Issues List - Updated 1/6/17 Hello everyone, and welcome to Patch 2.4.3! Below you will find the Known Issues list for our 2.4.3 patch. Please do not report bugs that you see on this list, as we already know about them, and help out other players reporting bugs by referring them to this list. As a reminder, this list will not list every bug that is active in the 2.4.3 patch. What it is listed here are a select few issues -- chosen due to visibility and impact -- that are active and confirmed as bugs by Quality Assurance that are under investigation and (in most cases) are expecting a fix. Just because a bug is not on this list does not mean we don't know about it! In addition, potential exploits and the like will never be listed here. Please note that documented bugs may not always be fixed in the order in which they were reported. In some cases, we may not have a timeline for a when a bug will be fixed and some bugs may not be able to be fixed at all. If we are able to verify that a documented bug cannot be fixed, it will be removed from this list. Thank you for your continued reports, and enjoy Diablo III! Console Newly created characters are not receiving Angelic Wings or Infernal Helms on log in Please note: the Angelic Wings will now be found in the Cosmetics section of your Inventory if any characters had them in their Inventory or Stash prior to the patch. Additionally, any Infernal Helms in your Inventory or Stash prior to the patch will still be there General Players with large friends lists may occasionally only see game icons in their chat feed instead of full names when multiple friends come onlineNevalistis1 Jan 10, 2017
May 19, 2015 How to report exploits, hacks, and cheats Greetings Heroes, I just wanted to take a moment to remind everyone of our forum policies regarding reporting issues involving exploits, hacks, and cheating: According to the Forums Code of Conduct, under NO circumstances should a hack or exploit be reported on the public forums. Because of the sensitive nature of hacks/exploits, posting on forums only ensures that other people are going to attempt to use them. Any poster who breaks this rule will have his/her thread deleted immediately and may be reviewed for a forums suspension. If you would like to report a hack, cheating, or other activity against the Terms of Use, please send a detailed e-mail to hacks@blizzard.com. If you've discovered an in-game bug that you feel is sensitive in nature and may potentially be used to exploit game mechanics for personal gain, you may also feel free to contact me directly at tsarnis@blizzard.com with a full report of how to reproduce the issue. Thank you for your due diligence with this. Reporting these issues is incredibly important, but at the same time please remember to report them through the appropriate channels.Tsarnis0 May 19, 2015
May 19, 2015 How to Write a Good Bug Report Greetings Heroes, Welcome to Diablo III Bug Report Forums! I am very much looking forward to working with all of you to get any bugs that you may find during your travels through Sanctuary reported to our development team. To get started on this forum, please read through this guide as it explains some Do's and Don't's for bug testing and reporting. Ground Rules Feedback is NOT a bug. Anything related to feedback, class balance, boss suggestions, etc. belongs in another forum. My team and I read every single thread that is posted on this forum. However, I will not always respond to every thread. If you do not get a blue response, please DO NOT bump posts. I will ignore and possibly delete any post that simply says "Bump" or demands a response from a Blizzard poster. When reporting a bug, please make a thread for each bug you find. Threads that contain multiple bugs are difficult to manage, especially if we are unable to reproduce any of them on our end. Please use the Search feature to search the forum and see what bugs are post. If you have a duplicate thread, I will lock it and point you to the current thread where the bug is being discussed. Please specify which character on your account experienced the issue you are reporting. If you are posting using a different game account (WoW/SC2/etc.) please include your battletag in your post. Finally, please only discuss bugs within the threads. Avoid off topic discussions or other things not related to the bug in the thread. Don't use bug report threads as a platform for discussing game balance, design, or to provide feedback or other subjective opinions about the game. Bug Writing Ok, you found a bug, congratulations! But now what? This guide will explain how to accurately write a bug report. When posting a bug, please begin with a one or two sentence Summary that attempts to accurately describe the bug. We should be able to understand at least 75% of the issue you are reporting simply by looking at your Summary. I understand that the size of the Summary has to be short, but please do your best. Good summary: The tooltip for the Barbarian's Bash skill contains a typo. Bad summary: Bug with smash After your Summary, include a brief description of the bug you experienced. Include as much RELEVANT information as you can. Where you in multiplayer? Could you reproduce the issue? Specifics are preferred as we need to know as much as possible about the issue. If you have steps and can reproduce them consistently, write them out. This will help Quality Assurance get a much faster turn around time reproducing the issue and reporting it to the Diablo III developers. Finally, it always helps to attach a link to Imgur (or another picture hosting site) that displays a screenshot of the bug. If you need to include a video, link to a video as well. Types of Bugs Below are some different types of bugs you may encounter in Diablo III. I also have included the specific information I would like for each bug reported of this type. Combat bugs - These are pretty simple. If there is a broken skill in the game, include the name of the skill and the class that uses the skill. Example: The Barbarian's skill Bash does not knock enemies away. Quest bugs - These can be complicated. For quest issues, we request that you include two things: 1. Please include the name of the quest and quest step that you were on when you encountered the bug. The name of the quest is the name that displays at the top of your quest log, while the quest step is the specific instructions for you to complete in the quest. 2. Please specify weather this occurred in multiplayer or solo play. Example: During the quest "The Fire From The Sky : Slay a Wretched Mother", you cannot kill the Wretched Mother in multiplayer. Environment bugs - Finally, Environment bugs round out the specific types of bugs I need more information about. For Environment bugs, please describe the issue you found and tell me what level area it is located in. The level area is simply the name of the sub-zone you are in and can be found above the minimap. Every location in the game has a level area, and it helps to know this before I start looking. Screenshots are perfect for Environment bugs as well. They will accurately display the issue you are seeing. Screenshots can be taken by pressing Print Screen and can be found in the Screenshots folder in the Documents/Diablo III folder. Uploading a screenshot to an online photo site like Imgur and linking it back to your thread would help me a lot as well. Example - In New Tristram, one of the houses is bright pink. Crashes Crashes are getting their own section because of their complexity. One major way you can help Blizzard out is by filling out the crash box that appears if you crash. Simply write a description of what happened when you crashed. Were you in multiplayer? Again, specifics are key and can really help us narrow down the cause of any bugs you encounter and get them fixed as quickly as possible. Again, welcome to Diablo III!!! Following these guidelines will allow all of us to work together as efficiently as possible. Thanks for reading and enjoy the game!Tsarnis0 May 19, 2015
33s Chapter 4 bug Just did a chapter 4 and didnt get my last 2 set item, ggSaqiw2 33s
8m Can't level up. I am new to Diablo 3, stopped leveling up at 60 and can't get xp to get to 61. Instead Paragon xp is leveling. HELP!Tamarak1 8m
14m Can't level up past level 60. I have reached lvl 60 and cannot get to lvl 61, instead I've been leveling Paragon xp. I'm new to D3 and I don't understand why I can't continue to lvl up.Tamarak0 14m
1h Horadrim cache disappeared 193/5000 I made a probation fault at the beginning of season 13, and when I wanted to recover my cache horadrim, it disappeared from the mailbox and did not appear in my inventory.Artanys2 1h
1h you killed my HC character Earlier today I was playing my HC character and kept getting DC due to network issues beyond my ISP's IP address. ( I had run tracert and found issues outside of my ISP & therefore stopped playing.) Now I have logged on to play and find that my HC character is dead & I'm not happy about that. What's up with this?theFAD3 1h
2h Didn't get Set Items So I just got to 70 and tried to claim my setpieces, but my inventory was full at that time. Now they are just straight-up gone, can't find them anywhere.Enjuun4 2h
2h No season 13 progree page is displayed Hello. My season character is bugged. Neither season page is displayed nor I don't get achivements for doing steps with friends. Thank You in advance.Arduin1 2h
4h Free space on the hard disk. Free space on the hard disk. When running the game, a message appears, for the game you need free space on the 4GB disk. But I have free 130 GB. Why the game does not start?Demon9751 4h
4h Ps4 rift crash I know it not due to over heating.. I can play a new character all day, and any other game I have all day with no problem. Even when I start my PlayStation fresh in the morning soon as I jump into a rift or a greater rift about a few minutes in.. my PlayStation crashes with no warning. I'm playing Necromancer.Necropotence1 4h
4h Cant create season 13 character Cant create season 13 character on my diablo 3. I have it on Playstation 4 and i have Playstation + and live in sweden europe so the servers should be onlineFhennix1 4h
5h Help to see my friends and seasonal character I logged in to Diablo to play with my friends in the new season, but when i got in the game i couldn't see my friends online and i couldn't make a new seasonal character. Please help.MikkelTheMan1 5h
5h 2players max in bounties, rifts and grifts hi play on europe server since last update, 2 players max are allowed on bounties, rifts and grifts cannot join with 3 or 4 players.LILLOISSYMPA0 5h
5h No 4 player games after latest patch Cant seem to find any 4 player games on any of the games wether it be rifts, grifts or bounties. Or players cant connect to each other.AlterEgo30 5h
7h Servidor en mantenimiento Codigo de error 33 Acabo de comprar el juego y nada mas iniciar el juego pongo mi correo y contraseña y al iniciar sesion, sorpresa, me pone que no se puede conectar a internet porque el servidor esta en mantenimiento, codigo 33. Necesito una solucion.maxial321 7h
9h [BUG] 2 Player bug videoproof with statistics This is for all the wise guys coming here on the forums telling us there is no bug and for Blizzard, which keeps ignoring this since December last year! Watch the entire 41 minute long video of me joining 49 public games. See how many times I find a 4 man group ... https://www.youtube.com/watch?v=RENPp8X1KuY To avoid joining the same group again I searched for different gamemodes in this order: Bounty, Rift, Greater Rift, *repeat* 16x Bounties: 12x2 Players, 3x3 Players*, 1x4 Players 16x Rifts: 11x2 Players, 0x3 Players , 5x4 Players 16x Greater Rifts: 16x2 Players, 0x3 Players , 0x4 Players Private game opened up @17:30 for public Bounties: 1x2 players 39 of 49 games bugged when not counting 3 man games, that's 80% 42 of 49 games bugged when counting 3 man games, that's 86% * = @39:15 the others stated they joined as 2 man team which explains the last 3 man bounty, In none of the 3 man bounties a 4th player ever joined in the game. Already tested things/rumors that do NOT work: -disabled firewall -router reset (ADSL dynamic IP) -cold pc restart, no standby- or powersaving -scan- and repair via bnet-launcher -switching to other characters -dismissing the templar -creating a private game to open it for public then -deleted d3prefs.txt to reset client configuration -using the 32 bit client instead of 64 bit (video was recorded on 64 bit) -whether you join from the standing-character-screen or game-settings menu does not matter -witch doctor voodoo dances around PC Servers: EU, does not matter, US affected too Character: does not matter, affects all, video recorded on "Grumpy" Level 70 female Condemn Crusader on T13 @Forum White-knights, yes I created a new post for this on purpose! Deal with it!GrumpyMurloc6 9h
9h Public Multi-Player Join Bug Since this latest update, starting a few days ago, I've been experiencing a limited # of player that can be part of Bounties. 1 Joins & that is it, even though many are out there to join. Now doing 5 Full Bounty Acts between 2 players puts a severe strain on players when players are used to spreading out the load more evenly. PLEASE FIX THIS PUBLIC JOIN BUG ASAP!!! TY!KingArthur0 9h
10h start game it wont let me start game anyone know whySilentSword4 10h
15h Immortal Leaper Bug Found a bug Diablo III (v2.6.1.49236) (Haunt) (immortal Leaper Bug) spawns multiple Leaper(s) that deal(s) great amounts of damage to your HC character(s). This includes followers and summon(s). Character can not harm them but they most certainly harm you and your followers. Thousands of damage. 8K+ SEBOR'S NIGHTMARE Legendary Belt Secondary Haunt is cast on all nearby enemies when you open a chest. Happens more often than you'd expect. More info is available just type it in on YouTube. spider has proven it numerous times. CheersSpider9mm0 15h
15h Broken Matchmaking - Can't Join Public Games Whenever I attempt to join a game through matchmaking (any difficulty, with any number of people playing in any difficulty) it takes 10 seconds to 30 seconds to find a game, gives up and creates a new game. Before, I would join, it would take 1-3 seconds and then instantly join an open game. The ONLY thing that I did was purchase the Necro. A day or two later the game patched and then this problem seemed to start. Several other people on Looking For Group chat have said they are experiencing the same problem with no resolution.Mazhron20 15h
19h Pet Collection Tab Bug In the Diablo Shop Pets Collection Tab, Overseer lady Josephine is almost off the screen. The rest of the pets look centered. Minor bug, just figured I'd point it out.Hotfix0 19h
22h Enchantress Follower keeps resetting skills Enchantress follower has unlock all skills legendary focus but when I open her inventory it only shows 4 skills unlocked, it only unlocks all again if I unequip and re-equip her focus item. Happens enough to be annoying.oobymach0 22h
22h Overwatch GOTY rewards I didnt get my diablo 3 rewards of the overwatch goty. Dont know what to do.Boufleur0 22h
1d RNG Map Generated A Swastika I wanted to report this privately since it's a pretty sensitive matter. However, since there is no way to do that for D3 I have to report it here. Not sure if it's even classed as a bug but I couldn't figure out where else to post it. Anyhow, Eastern Channel Lvl 1 in adventure mode; the map generated a pretty obvious swastika design as part of the layout - sadly not the Hindu version but the other version that is more infamous. Played this level dozens of times on all 3 servers and this is first time I've seen it do this. I'm not offended - as a grown up I understand that with the logical way the maps are generated any design is possible. But thought I should report this in case it happens to anyone else and they aren't as logically minded. I have a screenshot in case a GM or such needs to see it. Again, apologises if this is in the wrong section of the forum.Nikata1 1d
1d Hope of Cain duping items in stash This happened on the latest Xbox One version (as of 2/22/2018). I'm trying to get some ancient fist weapons from the cube using Hope of Cain. I finally got the fists I was looking for (non-ancient, though) and went to my stash to compare to what I already had and was stunned to find that 2 of the crafted items were 100% identical to items already in my inventory...? Pictures... (Note the green star on the left indicating a new item) https://i.imgur.com/SDQWH3Z.jpg https://i.imgur.com/ojMIk39.jpgflarbear1 1d
1d leaderboard clan tags I notice if you clear a gr you can have 2 leaderboard records if you have changed clans. Is this a bug or a feature?Massaker0 1d
1d Unkillable mobs I running into monsters that just won't die. I get them to 1 HP but they won't die no matter how much I nuke them repeatedly. When they can't die, they just stand there. It's impossible to complete bounties and rifts if the game makes them so they can't be killed.Kanchusimi6 1d
1d Can't create game !?!?! I can log into character screen but i cant create a game. ''The game servers for your game mode may be unavailable at this time''. I play solo adventure in private.... Come on Blizz!!!Savvy5 1d
1d Goblin event: no Insufferable Miscrant pairs? Everything is in the title : why aren't the Insufferable Miscreants concerned by the Double Goblin event currently happening ? Last time this event happened (November 2017), no exception (or restriction whatsoever) was specified regarding this type of Goblin. Is this a new rule for this event ? Thanks for your answer.KveldUlfr3 1d
1d 更新之後的公開.. 更新之後,公開只能雙人?這到底是哪個豬頭的主意><" 這主意真是笨到無可救藥!天殘哭麻衣1 1d
1d Weird floor textures I get this here and there either with the PTR or checked servers. Sometimes the flooring textures like at the vendors at the various map locations appear distorted or not there at all. I think it maybe my nvidia optimizations (geforce software tweaks Diablo for a better imagine.) Usually a restart of the game gets rid of them. My computer or the gpu isn't over clocked and running cool and I update the video drivers regularly.Ozkar0 1d
1d Bug Born's set lock lvl 21 and not 70 Bonjour tout le monde, tout mon set Born's est bloqué au lvl 21 et pas au lvl 70 de plus, je ne peux pas redrop les items du set lvl 70 et j'ai besoin de ces items, aidez moi !TOTO4UN1 1d
1d Public Group Search Fail Since last maintenance, XIII Group public search is pretty bad, 9 of 10 times only 2 players joins. Its been long enough. Fix it.Wheninrome1 1d
1d 4er Grp suche Buggy ? Kann seit dem letzten Update keinen Öffentlichen 4er mehr machen, da ich immer nur zu 1 Spieler komme. Ist aber nur im GR Mode.Bigone0 1d
1d Diablo 3 Servers - Cheating With an extremely fast PC and an extremely fast connection, there is a serious data inconsistency between the Diablo 3 Server and the Diablo 3 Client. This disconnect leads to the following: Dead mobs attacking 2 to 5 seconds after they've died, killing the player. New mobs attacking, killing the player, before they've appeared on screen. The game needs to process everything on the Client, so that nothing is out of sync. Making everything be processed on the server makes the game unplayable at higher levels where the difference between life and death is determined in hundredths or thousandths of a second.Battleskarge1 1d
1d Error 317002 Hi! It happened 5 minutes ago. I've tried to start a game with any hero on my list, there's always the same error. I don't have updates to do, I've already deleted the cash and tried to repair the game, without solutions. Is it temporary?Fupp18 1d
1d error 317002 I keep getting error 317002 when trying to enter any game on any character. I have also tried to repair install and no luck. Haven't played d3 in a while and was pumped to play some...can i get a blue post on what the current issue is and when it will be resolved?DrowsY0 1d
1d Item Picture Had this happen a few times. Looks like the texture just unwrapped. https://imgur.com/a/RzTeLTweep3 1d
1d Game mode problem I am unable to create a gam with my "current game mode error" . I have updated my client and yet I cant start a game.Pwner1 1d
1d Code 317002 server trouble When clic Play, said message server trouble and the code 317002 ...Driad0 1d
1d Código 317002 No se puede iniciar la partida, dice que los servidores no están disponibles, arroja el código 317002felipe0 1d
2d Bag Hello again you have a problem with two players on errands in DiabloRus87Artem0 2d
2d After Patch 2018.02.20 i can´t play greater Rift´s, normal Rift´s are possible. Everytime i start a greater Rift, the game frozze in the first secound - End there is no mather between solo or Group Play, it frozze all the time! sry 4 my bad englishRekodai1 2d
2d Some Hordes I can't recive achievement "Some hordes" long time. I think this achievement have a bug, please fix itAlexarian3 2d
2d Multiplayer Bounties HI! Multiplayer Bounties teams you up with only one other player... and it doesn´t matter how many times i try... Please fix this asap... /MarkusMrCrown10 2d
2d Profile paragon lvl discrepancy I was asked by Game Master Rhikalos to post this as a bug. He stated in his response today: "Hiya FX, Game Master Rhikalos here! I appreciate you taking the time to seek me out and I thank you for your patience. I understand that you were having a bit of trouble on how your online profile for D3 was displaying your progress and I'd love to make sure we can get any issues with this sorted out. ^_^ Checking in on how things were looking including my own profile I have noticed some numbers that might not quite add up and that it may not be displaying your overall progression on all characters. I don't know if this intended or will properly adjust once Season 13 goes live but just case this is a bug you will want to go ahead and report this here: https://us.battle.net/forums/en/d3/5386229/index For now I hope you have a good rest of your day but if you do have anything else that comes up don't hesitate to seek us out again!" My experience: After logging into blizzard.com, selecting Diablo 3 and selecting my profile, the account shows all my seasonal characters and shows that the paragon level doesn't match my current level of 709 vs 525 when season 12 ended. I only started playing Diablo 3 the beginning of January 2018 and created only seasonal characters. I understand that season 13 starts this Friday and wondered if the profile will only represent seasonal progression or shouldn't it show both seasonal and non-seasonal progression? I thought that all seasonal characters are switched back to non-seasonal once a season ends. Thanks, FXFrungix2 2d
2d Poor Text Format Creating a necromancer, and the text doesn't quite fit the screen properly. 1440 Res. https://i.imgur.com/kgjsts0.jpgJakeJigsaw2 2d
2d offset bug Hi, after latest patch Diablo Shop - Overseer Lady Josephine offset bug. https://imgur.com/a/rHAaiNihlathak1 2d