Dual Wan Router setup

Technical Support
I happen to have access to 2 wan connection.
will a "Load Balance Router" work for Diablo 3 gaming?
considering some router like this one:
Duolinks SW24 2PORT Dual Wan Load Balancing Router

Hope to get "fail over" work (have a backup connection)

Hope to get some answer from tech. support.
appreciated
As long as you set the machine you are playing on to have priority in load balancing/QoS it shouldn't be an issue. However, if other machines/applications take priority by default you might have some troubleshooting to do. This would appear as latency spikes while playing, or possibly DC's depending on how aggressive priorities are configured.

Seems like overkill for playing some games unless you plan on setting up your home network like in their manual for that router: http://www.syswan.com/docs/SW24.pdf
I don't see an issue using such. I considered one when connected to track data. Helps when isp downtimes (weather issues or maintenance). Rarely will both be offline same time..
the real question is...
does it help to resolve "disconnect" issue for HC games (happen at the middle of a game)?
the real question is...
does it help to resolve "disconnect" issue for HC games (happen at the middle of a game)?


DC's are one of the hardest issues to troubleshoot. Sometimes it has absolutely nothing to do with your router and is caused by your network adapter. Other times it is due to your personal router, or an ISP router, or an ISP communication hub.

Best way to troubleshoot and eliminate all possibility of it being router(s) is to run multiple pathpings. If you're getting packet loss before the Blizzard servers there is a good possibility this is the cause of your DC's. I was losing ~17-30% of packets over a few comcast hubs back when I was getting DC's every single time I played. Took them a while to fix their issue, and a few phone calls to them, but it was eventually resolved.

Directions on pathpings: https://us.battle.net/support/en/article/running-a-pathping-test

Make sure you let it run statistics before you close/halt the process.
is it too much latency on 2,3,4?
2% loss a concern?
can I just call tech. support for this?

My ping report below:

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Barbarian.gateway.pace.com [192.168.1.74]
1 homeportal [192.168.1.254]
2 xx-xx-xx-xx.lightspeed.alhbca.sbcglobal.net [xx.xx.xx.xx]
3 xx..xx.x.xxx
4 12.83.38.173
5 gar20.la2ca.ip.att.net [12.122.128.181]
6 12-122-254-234.attens.net [12.122.254.234]
7 206.16.68.46
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Barbarian.gateway.pace.com [192.168.1.74]
0/ 100 = 0% |
1 9ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
2 233ms 0/ 100 = 0% 0/ 100 = 0% xx-xx-xxx-x.lightspeed.alhbca.sbcglobal.net [xx.xx.xx.x]
0/ 100 = 0% |
3 231ms 0/ 100 = 0% 0/ 100 = 0% xx.xx.x.xxx
2/ 100 = 2% |
4 242ms 2/ 100 = 2% 0/ 100 = 0% 12.83.38.173
98/ 100 = 98% |
5 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% 206.16.68.46

Trace complete.
Yes, that is some insane latency (unless you're on a DSL/low speed connection). Hops 5-7 are probably the Blizz servers so the 100% loss is normal. However 2-4 need some serious attention. I would try resetting your ISP's router, re-doing the ping, and then call them if that amount of latency still exists.

I'm not sure what type of connection you pay for, but if it is the standard 15-25mbps cable most people get 200+ms on local hops is not normal.
A technician came by today and found some problem with an old wire outside my house.
He replaced it. Problem gone.... as simple as that!
Here is the report after the fix:

Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Barbarian.gateway.pace.com [192.168.1.74]
1 homeportal [192.168.1.254]
2 xx-xx-xx-xx.lightspeed.alhbca.sbcglobal.net [xx.xx.xx.xx]
3 * * 75.20.0.236
4 12.83.38.173
5 gar20.la2ca.ip.att.net [12.122.128.181]
6 12-122-254-234.attens.net [12.122.254.234]
7 206.16.68.46
8 * * *
Computing statistics for 175 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Barbarian.gateway.pace.com [192.168.1.74]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
0/ 100 = 0% |
2 30ms 0/ 100 = 0% 0/ 100 = 0% xx-xx-xx-xx.lightspeed.alhbca.sbcglobal.net [xx-xx-xx-xx]
0/ 100 = 0% |
3 28ms 0/ 100 = 0% 0/ 100 = 0% 75.20.0.236
0/ 100 = 0% |
4 30ms 0/ 100 = 0% 0/ 100 = 0% 12.83.38.173
100/ 100 =100% |
5 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
6 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-234.attens.net [12.122.254.234]
0/ 100 = 0% |
7 --- 100/ 100 =100% 0/ 100 = 0% 206.16.68.46

Trace complete.
Glad it all worked out! and you don't have to buy an expensive router :)

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